Facilities management software differs significantly in its operational approach to preventive maintenance scheduling, emergency repair routing, and cross-departmental approval workflows. Follett Work Orders dominates K-12 environments by automating supply reordering when maintenance inventory drops below preset thresholds, eliminating the common problem of technicians discovering missing parts mid-repair. However, users frequently report that custom form submissions generate incorrect work orders due to confusing interface design. If you're managing industrial assets with predictive maintenance requirements, then Fiix CMMS provides exceptional IoT sensor integration through its Rockwell Automation backing, though the steep learning curve often requires formal training for teams transitioning from paper-based systems. Maintenance Care eliminates per-seat pricing penalties entirely with unlimited user access, making it cost-effective for large facility teams, but Android users face a notably inferior mobile experience compared to iOS counterparts. For organizations requiring SOC 2 compliance, UpKeep maintains rigorous security standards while UpKeep Edge triggers automated work orders when wireless sensors detect equipment threshold breaches, though advanced API access and workflow automation remain locked behind enterprise pricing tiers.Facilities management software differs significantly in its operational approach to preventive maintenance scheduling, emergency repair routing, and cross-departmental approval workflows.Facilities management software differs significantly in its operational approach to preventive maintenance scheduling, emergency repair routing, and cross-departmental approval workflows. Follett Work Orders dominates K-12 environments by automating supply reordering when maintenance inventory drops below preset thresholds, eliminating the common problem of technicians discovering missing parts mid-repair. However, users frequently report that custom form submissions generate incorrect work orders due to confusing interface design. If you're managing industrial assets with predictive maintenance requirements, then Fiix CMMS provides exceptional IoT sensor integration through its Rockwell Automation backing, though the steep learning curve often requires formal training for teams transitioning from paper-based systems. Maintenance Care eliminates per-seat pricing penalties entirely with unlimited user access, making it cost-effective for large facility teams, but Android users face a notably inferior mobile experience compared to iOS counterparts. For organizations requiring SOC 2 compliance, UpKeep maintains rigorous security standards while UpKeep Edge triggers automated work orders when wireless sensors detect equipment threshold breaches, though advanced API access and workflow automation remain locked behind enterprise pricing tiers. TMA Systems' 30-year track record managing 4.5 billion square feet demonstrates proven scalability for complex healthcare and educational facilities, while Fieldpoint offers deep bi-directional financial synchronization with NetSuite and Microsoft Dynamics that extends beyond basic data sharing to include complete transaction mapping for service providers managing multiple client properties. The choice ultimately depends on whether your priority lies in specialized industry compliance, predictive maintenance automation, or seamless financial system integration for multi-property operations.
Follett Work Orders is a highly specialized tool designed for managing and monitoring facility maintenance budget in a district's scope. It addresses the unique need for asset management and preventative maintenance expenses tracking in facilities and buildings, ensuring efficient budget utilization.
Follett Work Orders is a highly specialized tool designed for managing and monitoring facility maintenance budget in a district's scope. It addresses the unique need for asset management and preventative maintenance expenses tracking in facilities and buildings, ensuring efficient budget utilization.
BUDGET MANAGEMENT
Best for teams that are
K-12 school districts already using Follett's resource management tools
Educational facilities needing a district-wide asset management view
School administrators requiring simple, education-focused workflows
Skip if
Commercial businesses and private sector property management
Manufacturing plants or industrial operations
Organizations not focused on the K-12 education sector
Expert Take
Our analysis shows that Follett Work Orders stands out by deeply integrating with the specific tools K-12 districts already use, such as Google Admin Console and Jamf Pro. Research indicates this integration allows for seamless synchronization of thousands of student devices, transforming a standard maintenance tool into a powerful IT asset manager. Based on documented features, its ability to unify facilities and technology workflows under one trusted vendor makes it uniquely valuable for education.
Pros
Automated preventative maintenance scheduling
Syncs Chromebooks via Google Admin
Customizable approval routing workflows
Mobile access for field technicians
Trusted by 65% of US districts
Cons
Pricing is not publicly available
Steep initial learning curve
Custom forms can be confusing
Requires quote for implementation
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance management features, including work order routing, preventative maintenance automation, and mobile capabilities tailored for K-12 operations.
What We Found
Follett Work Orders provides a comprehensive suite for K-12 districts, featuring automated preventative maintenance, custom approval routing by facility or problem type, and mobile access for technicians.
Score Rationale
The product scores highly due to its specialized feature set that addresses complex district needs like custom routing and mobile execution, though it is strictly focused on the education vertical.
Supporting Evidence
Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances. Preventative maintenance work order scheduling can be automated and triggered based on a series of factors
— g2.com
Simplify work order management by reducing processing and completion times with custom routing for maintenance and custodial requests. Effortlessly customize approval paths by request type, and/or specific facility.
— facilities.follettsoftware.com
Documented in official product documentation, Follett Work Orders offers comprehensive asset management and preventive maintenance tracking.
— facilities.follettsoftware.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, history of acquisitions, and adoption rates within the target industry to gauge long-term reliability.
What We Found
Follett is a dominant force in the K-12 market, trusted by 65% of U.S. school districts, and solidified its facilities offering by acquiring MasterLibrary (the original developer of this software) in 2024.
Score Rationale
The score reflects Follett's massive market share and stability, reinforced by the strategic acquisition of MasterLibrary to own the IP rather than just resell it.
Supporting Evidence
Follett School Solutions acquired MasterLibrary in April 2024 to enhance its portfolio. Follett School Solutions... announced the strategic acquisition of MasterLibrary, the innovator of integrated facilities solutions for K-12 districts.
— prnewswire.com
Follett Software is trusted by 65% of school districts across the U.S. Trusted by 65% of school districts across the U.S.
— facilities.follettsoftware.com
Referenced by reputable educational institutions, Follett Work Orders is widely adopted for managing facility maintenance budgets.
— follettlearning.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of adoption, and the learning curve for non-technical staff.
What We Found
While many users praise the interface as user-friendly, a subset of reviews highlights a steep initial learning curve and confusion regarding custom form submissions.
Score Rationale
This category scores slightly lower than others because documented user reviews point to specific friction points with setup complexity and form usability.
Supporting Evidence
Some users report a steep learning curve initially, requiring time to adapt to the interface. Users face a steep learning curve initially, requiring time to adapt to the Follett Facilities Schedules interface.
— g2.com
Users appreciate the ease of use of Follett Work Orders, making it simple to manage and track maintenance requests. Users appreciate the ease of use of Follett Work Orders
— g2.com
Outlined in user guides, the platform provides tools for efficient budget utilization, though complexity may arise for non-technical users.
— facilities.follettsoftware.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We look for public pricing transparency, clear ROI indicators, and flexible licensing models suitable for public sector budgets.
What We Found
Pricing is not publicly listed and requires a quote, which is standard for K-12 enterprise software, but the product demonstrates high value through documented labor savings of up to 50%.
Score Rationale
Despite the lack of public pricing (a transparency negative), the documented ROI regarding labor reduction and inventory control supports a strong value score.
Supporting Evidence
Pricing is quote-based and depends on the specific organization's needs. Pricing depends on the specific organization and its needs. Contact us for a quote!
— g2.com
The software claims to decrease the labor needed for processing work orders by 50% or more. Decrease the labor needed for processing work orders by 50% or more in weeks.
— facilities.follettsoftware.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official site.
— facilities.follettsoftware.com
9.3
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the software's ability to connect with critical K-12 infrastructure like SIS, MDM, and SSO providers.
What We Found
The platform offers robust integrations specifically for schools, including Google Admin Console and Jamf Pro for device syncing, as well as ClassLink for Single Sign-On.
Score Rationale
The score is exceptional because it integrates directly with the specific hardware management tools (Google/Jamf) that K-12 districts rely on, reducing manual data entry.
Supporting Evidence
The system integrates with Jamf Pro to sync Apple devices like iPads. Work Orders integrates with Jamf Pro apple devices to automatically sync your iPads and other apple devices into Work Orders as individual assets.
— facilities.follettsoftware.com
Work Orders integrates with Google Admin Console to automatically sync Chromebooks as assets. Work Orders integrates with Google Admin Console devices to automatically sync your Chromebooks and other Chrome devices into Work Orders as individual assets.
— facilities.follettsoftware.com
Listed in the company's integration directory, Follett Work Orders integrates with other Follett educational solutions.
— follettlearning.com
9.1
Category 6: Asset & Inventory Management
What We Looked For
We evaluate the depth of asset tracking capabilities, particularly for high-volume items like school devices and maintenance inventory.
What We Found
It features advanced asset management that includes QR code generation, digital storage for warranty documents, and automated alerts for low inventory levels.
Score Rationale
The capability to manage both physical building assets and IT devices (via MDM sync) in one system makes it highly effective for modern school districts.
Supporting Evidence
Includes a QR code generator for managing district maintenance assets. Manage all of your district's maintenance assets quickly and easily with powerful features, including a QR code generator
— facilities.follettsoftware.com
The system allows for tracking in-stock supplies and sending automated updates when levels are low. ensure supplies are always on hand with automated updates when inventory levels are low.
— facilities.follettsoftware.com
Recognized for innovation in facility management solutions, Follett Work Orders supports district-wide maintenance efficiency.
— follettlearning.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users find custom form submissions confusing, which can lead to the generation of unnecessary or incorrect work orders.
Impact: This issue had a noticeable impact on the score.
Fiix CMMS is a work order management software specifically designed for facilities and buildings. It effectively manages work orders, schedules, maintenance task status, and work order data analysis. Its unique features cater to the precise needs of this industry, enabling professionals to streamline their operations and improve productivity.
Fiix CMMS is a work order management software specifically designed for facilities and buildings. It effectively manages work orders, schedules, maintenance task status, and work order data analysis. Its unique features cater to the precise needs of this industry, enabling professionals to streamline their operations and improve productivity.
INDUSTRY-SPECIFIC TOOLS
EFFICIENT SCHEDULING
Best for teams that are
Industrial and manufacturing operations with complex asset hierarchies
Teams needing AI-driven insights and predictive maintenance capabilities
Organizations integrating maintenance data with production systems
Skip if
Simple facility management teams (e.g., office buildings) with few assets
Non-technical teams wanting a basic ticketing-only system
Field service companies focused on client billing rather than assets
Expert Take
Our analysis shows Fiix stands out by combining the agility of a SaaS platform with the industrial weight of Rockwell Automation. Research indicates it is one of the few CMMS options offering true AI-driven insights (Fiix Foresight) alongside enterprise-grade security certifications like SOC 2 and ISO 27001. While the interface may feel traditional, the depth of asset management and offline mobile capabilities makes it a robust choice for asset-intensive industries.
Pros
Backed by Rockwell Automation
AI-powered maintenance insights (Foresight)
SOC 2 & ISO 27001 certified
Offline mobile app capability
Transparent pricing with free tier
Cons
Interface described as dated
Mobile app lacks full desktop parity
Steep learning curve for some
Advanced features require higher tiers
Complex setup for asset hierarchy
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order management, asset hierarchy, and predictive capabilities.
What We Found
Fiix offers a comprehensive suite including AI-powered work orders (Fiix Foresight), multi-site asset management, and offline mobile capabilities.
Score Rationale
The score reflects the advanced inclusion of AI-driven insights and robust offline mobile functionality, which distinguishes it from basic CMMS tools.
Supporting Evidence
The mobile app supports offline mode, syncing data automatically once connectivity is restored. It even works offline, which means you can still use it when you're somewhere with limited (or no) internet connection.
— helpdesk.fiixsoftware.com
Fiix Foresight uses AI to analyze work orders and predict maintenance needs. Fiix's AI-powered work order software makes it easier to submit and respond to requests... and automatically analyze 1000s of work orders.
— fiixsoftware.com
Documented in official product documentation, Fiix CMMS offers detailed maintenance task tracking and comprehensive data analysis.
— fiixsoftware.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's stability, parent company backing, and adoption metrics within the industry.
What We Found
Acquired by industrial giant Rockwell Automation in 2020, Fiix manages over 2 million assets and is used by over 3,000 companies globally.
Score Rationale
The acquisition by Rockwell Automation provides exceptional long-term stability and market validation, justifying a near-perfect score.
Supporting Evidence
The platform manages over 2 million assets and processes 6 million work orders annually. It currently has over 2 million assets under management and creates more than 6 million work orders a year.
— industrialcyber.co
Fiix was acquired by Rockwell Automation, a global leader in industrial automation. Rockwell Automation, Inc. ... announced that it has entered into an agreement to acquire Fiix Inc.
— rockwellautomation.com
Recognized by industry publications such as Plant Engineering for its innovative approach to work order management.
— plantengineering.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of adoption for non-technical staff, and customer support quality.
What We Found
While support is highly rated, the interface is frequently described as 'dated' or 'old-fashioned' compared to modern competitors, with a notable learning curve.
Score Rationale
The score is penalized due to documented user feedback regarding a steep learning curve and an interface that lags behind modern design standards.
Supporting Evidence
There is a documented learning curve for teams transitioning from older systems. Users note a difficult learning curve with Fiix CMMS, especially for teams accustomed to older systems.
— g2.com
Users describe the interface as looking old-fashioned compared to newer systems. Looks old-fashioned and can be hard to use compared to newer, sleeker maintenance systems
— coastapp.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We look for publicly available pricing, clear tier differentiation, and the existence of free trials or plans.
What We Found
Fiix offers transparent pricing starting at $45/user/month and a free tier, though some small businesses find the paid tiers expensive.
Score Rationale
High transparency with published pricing and a free tier supports a strong score, slightly tempered by feedback on cost for smaller teams.
Supporting Evidence
A free tier is available with no end date, though it has feature limitations. Create work orders, manage preventive maintenance tasks... for free—no trials, no end date.
— g2.com
Pricing is publicly listed, starting at $45 per user/month for the Basic plan. $45 Per user, per month. 1 month free with annual billing.
— fiixsoftware.com
We assess the ability to connect with ERPs, IoT devices, and the broader industrial automation ecosystem.
What We Found
Leveraging Rockwell's ecosystem, Fiix integrates deeply with FactoryTalk, major ERPs like SAP/NetSuite, and offers an open API.
Score Rationale
Strong integration capabilities, particularly within the Rockwell Automation ecosystem and via open API, justify a score above 9.0.
Supporting Evidence
The platform supports integrations with major ERPs and offers a 'build-it-yourself' API. From out-of-the-box, no-code solutions to our build-it-yourself API, it's never been easier to do CMMS integrations your way.
— fiixsoftware.com
Fiix integrates with Rockwell's FactoryTalk Optix for data synchronization. Integrating Rockwell Automation's visualization platform, FactoryTalk Optix, with a computerized maintenance management system (CMMS) like Fiix
— youtube.com
Listed in the company’s integration directory, Fiix CMMS integrates with major platforms like Salesforce and SAP.
— fiixsoftware.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications (SOC 2, ISO), data hosting standards, and compliance with industrial regulations.
What We Found
Fiix maintains top-tier security with SOC 2 Type 2 and ISO 27001 certifications, hosted on AWS with 99.5% uptime.
Score Rationale
The presence of both SOC 2 and ISO 27001 certifications places it in the top tier of SaaS security, essential for enterprise clients.
Supporting Evidence
Data is hosted on AWS with high availability and disaster recovery protocols. Fiix servers are hosted by AWS... AWS has achieved best-in-class security credentials, including ISO 27001 and SOC 2 Type 2.
— fiixsoftware.com
The platform is certified to AICPA SOC 2 and ISO 27001 standards. Our platform is certified to AICPA SOC 2 and ISO 27001, two of the most respected global standards for data protection.
— fiixsoftware.com
Outlined in published security documentation, Fiix CMMS adheres to SOC 2 compliance standards.
— fiixsoftware.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
A steep learning curve is frequently cited, particularly for maintenance teams transitioning from older or paper-based systems.
Impact: This issue had a noticeable impact on the score.
Maintenance Care Work Order software is designed specifically for the facility and building management industry. It streamlines the process of submitting, assigning, and tracking maintenance requests, addressing the industry's need for efficient work order management and rapid response times.
Maintenance Care Work Order software is designed specifically for the facility and building management industry. It streamlines the process of submitting, assigning, and tracking maintenance requests, addressing the industry's need for efficient work order management and rapid response times.
Best for teams that are
Senior living and long-term care facilities
Healthcare organizations prioritizing safety and compliance
Small to mid-sized facilities wanting a free entry-level version
Skip if
Heavy industrial manufacturing with complex asset reliability needs
Large-scale field service operations requiring dispatch optimization
Enterprises needing deep ERP integrations
Expert Take
Our analysis shows that Maintenance Care distinguishes itself with a pricing model that includes unlimited users on paid plans, a rarity in the CMMS market that significantly enhances team scalability. Research indicates it is particularly well-suited for healthcare and senior care facilities due to built-in HIPAA compliance features. Additionally, the 'Smart Duplicate Checker' is a documented workflow efficiency tool that directly addresses the common pain point of redundant task entry.
Pros
Unlimited users on all paid plans
Smart duplicate work order checker
HIPAA compliant for healthcare use
Free Forever plan available
Intuitive interface with easy onboarding
Cons
Free plan limited to 5 assets
Poor search functionality reported
Android app lags behind iOS
Cannot edit requests after submission
API limited to Enterprise tier
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order management, asset tracking, and automation capabilities available across different plan tiers.
What We Found
The platform offers robust work order management with a unique 'Smart Duplicate Checker' and mobile capabilities, though the free tier is strictly limited to 5 assets and 3 preventive maintenance tasks.
Score Rationale
The score reflects strong core functionality like duplicate detection and mobile access, slightly offset by the restrictive asset limits in the free version compared to the full enterprise suite.
Supporting Evidence
The Free Edition is limited to 2 users, 5 assets, and 3 preventive maintenance tasks, while paid plans offer unlimited capacities. $0 Per Month... 2 Users. Unlimited Work Orders. 3 Preventive Maintenance. 5 Assets.
— maintenancecare.com
The software includes a 'Smart Work Order Duplication Checker' that warns users if a request is similar to one already submitted. Maintenance Care's work order software also includes a duplicate task checker so the same work requests aren't submitted multiple times.
— maintenancecare.com
Documented in official product documentation, the software offers industry-specific functionalities for facility management.
— maintenancecare.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, history, and reputation, particularly within their target verticals like healthcare and senior care.
What We Found
Founded in 2003, the company has established a strong niche presence in senior care and healthcare, backed by high user ratings and specific industry-focused features.
Score Rationale
A score of 9.2 is justified by over two decades of operation and a specialized focus on regulated industries like healthcare, building significant trust capital.
Supporting Evidence
The platform maintains a high user rating of 4.6 out of 5 stars based on verified reviews. 4.6 out of 5 stars
— g2.com
The company was founded in 2003 and has grown to serve hundreds of thousands of customers. Our story began in 2003 when a group of tech enthusiasts came together to create a tool to streamline work orders
— maintenancecare.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive design, ease of onboarding, and the quality of the user interface across both desktop and mobile devices.
What We Found
Users consistently praise the intuitive interface and smooth onboarding process, though some report that the Android app is less robust than the iOS version.
Score Rationale
While the general interface is highly rated for simplicity, the disparity between mobile app versions and reported search limitations prevents a score in the 9s.
Supporting Evidence
Reviewers note that the Android application lacks some of the robustness found in the iOS version. Android app not as robust as iOS app
— softwareconnect.com
Users describe the interface as intuitive and easy to navigate, facilitating quick adoption. It have an intuitive interface that is very easy to navigate.
— g2.com
The intuitive interface is highlighted in product reviews, simplifying adoption for teams of all sizes.
— maintenancecare.com
9.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, specifically looking for hidden costs versus value provided, and how it compares to per-user industry standards.
What We Found
The 'Unlimited Users' pricing model on paid plans is a significant market differentiator, offering exceptional value for larger teams compared to per-seat competitors.
Score Rationale
This category achieves a near-perfect score because the flat-rate pricing with unlimited users eliminates the common penalty of per-seat costs, providing immense scalability value.
Supporting Evidence
The Work Order Edition starts at approximately $100-$125 per month, while the Enterprise Edition is around $225 per month. Work Order Edition, $125 per month or $100 per month when paid annually
— softwareconnect.com
Paid plans include unlimited users, allowing organizations to scale without additional per-user fees. Maintenance Care offers unlimited users in all paid plans, which means you never have to pay more for additional seats.
— blog.maintenancecare.com
Offers a free basic plan, providing entry-level access to essential features.
— maintenancecare.com
9.1
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine security features and compliance certifications, particularly those relevant to the vendor's target industries like healthcare.
What We Found
The platform supports HIPAA compliance, essential for its healthcare client base, and includes security features like automatic logout for idle sessions.
Score Rationale
The strong focus on HIPAA compliance and specific security protocols for healthcare environments justifies a high score in this niche-critical category.
Supporting Evidence
Security measures include an automatic log-out feature that activates after a period of inactivity. automatic log-out after 30 minutes of being idle
— softwareconnect.com
The software includes features to support HIPAA compliance, a critical requirement for its healthcare and senior care users. HIPAA Compliance | Everything related to CMMS or Facility Management Software
— blog.maintenancecare.com
Listed in the company's integration directory, the software integrates with popular facility management tools.
— maintenancecare.com
9.3
Category 6: Scalability & Team Collaboration
What We Looked For
We assess the platform's ability to grow with an organization, focusing on user limits, data capacity, and collaborative features.
What We Found
The unlimited user model inherently supports massive scalability and team collaboration, allowing entire organizations to access the system without cost barriers.
Score Rationale
The ability to add unlimited staff, vendors, and management to the system without financial penalty makes this a highly scalable solution for growing facilities.
Supporting Evidence
Paid plans also include unlimited work orders, preventive maintenance tasks, and asset tracking. Unlimited Users. Unlimited Work Orders. Unlimited Preventive Maintenance. Unlimited Assets.
— maintenancecare.com
The pricing model allows for unlimited users, enabling seamless collaboration across entire maintenance teams. At Maintenance Care, all of our paid plans come with unlimited users.
— blog.maintenancecare.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The Android mobile application is described as less robust compared to the iOS version, creating a disparity in user experience across devices.
Impact: This issue caused a significant reduction in the score.
There is a documented limitation where users (specifically requestors) cannot edit work orders after submission, leading to frustration and duplicate entries.
Impact: This issue caused a significant reduction in the score.
UpKeep's work order software is a comprehensive tool for facility and building management professionals. It streamlines the process of creating, assessing, prioritizing, and measuring maintenance work orders, catering to the specific needs of this industry. Its intuitive interface and robust features make it an indispensable solution for efficient facility maintenance and operational activities.
UpKeep's work order software is a comprehensive tool for facility and building management professionals. It streamlines the process of creating, assessing, prioritizing, and measuring maintenance work orders, catering to the specific needs of this industry. Its intuitive interface and robust features make it an indispensable solution for efficient facility maintenance and operational activities.
INTUITIVE INTERFACE
REAL-TIME TRACKING
Best for teams that are
Maintenance teams prioritizing mobile-first workflows for field technicians
Manufacturing and industrial plants requiring asset performance monitoring
Small businesses with very limited budgets (can be costly per user)
Teams requiring on-premise hosting (it is cloud-only)
Organizations needing deep, complex ERP integrations out of the box
Expert Take
Our analysis shows UpKeep distinguishes itself by successfully merging a user-friendly 'mobile-first' interface with enterprise-grade IoT capabilities. Research indicates that unlike traditional CMMS tools that feel like digitized spreadsheets, UpKeep's integration of 'Edge' sensors allows for genuine predictive maintenance workflows. Furthermore, documented SOC 2 Type 2 compliance provides the security assurance required by large organizations, making it a robust choice for modern asset operations.
Pros
Mobile-first design optimized for field technicians
Native IoT sensor integration (UpKeep Edge)
SOC 2 Type 2 security compliance
AI-powered checklist generation and summaries
Transparent entry-level pricing tiers
Cons
Offline mode locked to expensive plans
Advanced reporting requires Enterprise tier
Android app lags behind iOS quality
API access not available on Starter/Premium
Limited customization for complex workflows
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order management, asset tracking, and preventive maintenance scheduling.
What We Found
UpKeep offers a comprehensive suite including work order management, preventive maintenance, inventory control, and AI-driven tools like 'UpKeep Intelligence' for smart scheduling and summaries.
Score Rationale
The product scores highly due to its robust core CMMS features augmented by AI and IoT capabilities, though some advanced analytics are gated behind higher tiers.
Supporting Evidence
UpKeep Intelligence provides AI tools for smart scheduling, checklist generation, and work order summarization. UpKeep Intelligence is a built-in suite of AI tools that helps your team work faster... The suite eliminates busywork, surfaces smart suggestions, and lays the groundwork for autonomous maintenance.
— help.onupkeep.com
Key features include work order management, preventive maintenance, asset management, inventory control, and AI-powered analytics. Some key features included in our work order software include: Equipment data management. Preventive maintenance. Predictive maintenance. Work order requests.
— upkeep.com
The mobile application allows for on-the-go management, enhancing operational flexibility as outlined on the product page.
— upkeep.com
Documented in official product documentation, UpKeep offers extensive reporting capabilities and real-time updates for efficient facility maintenance.
— upkeep.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, funding backing, security certifications, and adoption by reputable organizations.
What We Found
UpKeep is backed by major investors like YCombinator and Battery Ventures, holds SOC 2 Type 2 certification, and serves over 4,000 customers including major brands.
Score Rationale
The score reflects strong market validation through significant venture backing ($49M+), widespread adoption by enterprise clients, and rigorous security compliance.
Supporting Evidence
The company has successfully completed SOC 2 Type 2 examination for security controls. UpKeep... announced today it has successfully completed its System and Organization Controls (SOC) 2® Type 2 examination on controls relevant to Security
— prweb.com
UpKeep is backed by $49M in funding from leading investors including YCombinator, Battery Ventures, and Insight Partners. Founded in 2017, UpKeep is backed by $49M in funding from leading investors including YCombinator, Battery Ventures, Insight Partners, and Emergence Capital.
— g2.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive design, mobile responsiveness, and positive user feedback regarding ease of adoption for field technicians.
What We Found
The platform is widely praised for its 'mobile-first' design and ease of use for technicians, though some users report disparities between the iOS and Android app experiences.
Score Rationale
High scores for UI/UX and mobile-first philosophy are slightly tempered by reports of bugs and performance issues on the Android platform.
Supporting Evidence
The mobile app allows technicians to close work orders on the spot, attach photos, and view manuals. Technicians can quickly close work orders on the go with the mobile-first platform.
— upkeep.com
Users consistently rate UpKeep highly for ease of use and navigation compared to legacy systems. Users find UpKeep to be very easy to navigate, enabling efficient tracking of maintenance and work orders.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, tier structure, and the accessibility of essential features across different price points.
What We Found
UpKeep offers transparent pricing for lower tiers ($20-$55/user), but essential features like API access and offline mode are locked behind custom-quoted enterprise plans.
Score Rationale
While entry-level pricing is clear and competitive, the gating of standard features like offline mode to 'Request Pricing' tiers reduces the value score.
Supporting Evidence
Advanced features like mobile offline mode and API access are reserved for Professional and Enterprise plans. Everything in Premium plus: ... Mobile Offline Mode; Advanced Analytics & Reporting
— upkeep.com
Pricing starts at $20/user/month for the Essential plan and $55/user/month for Premium, with higher tiers requiring a quote. Essential $20 /month per user... Premium $55 /month per user... Professional Request pricing for more information.
— upkeep.com
Pricing starts at $35/user/month, with a free plan available, providing transparency and flexibility.
— upkeep.com
9.0
Category 5: IoT Integration & Asset Monitoring
What We Looked For
We evaluate the platform's ability to integrate with hardware sensors for real-time condition monitoring and predictive maintenance.
What We Found
UpKeep Edge provides native integration with IoT sensors for temperature, vibration, and humidity, automatically triggering work orders based on data thresholds.
Score Rationale
The native integration of hardware sensors (UpKeep Edge) with the software workflow is a standout feature that enables true predictive maintenance.
Supporting Evidence
Supported sensors include temperature, humidity, vibration, and current draw. UpKeep Edge supports temperature, humidity, current draw, vibration, pressure, and runtime sensors.
— upkeep.com
UpKeep Edge integrates wireless sensors to monitor asset health and trigger automated work orders. UpKeep Edge connects wireless IIoT sensors... to your CMMS... When readings exceed safe thresholds, your team gets instant notifications
— upkeep.com
Listed in the company’s integration directory, UpKeep integrates with various platforms to enhance functionality.
— upkeep.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine the product's adherence to industry security standards, data encryption, and compliance certifications relevant to enterprise SaaS.
What We Found
UpKeep maintains a robust security posture with SOC 2 Type 2 compliance, ISO 27001 certified data centers (AWS), and strict access controls.
Score Rationale
Achieving SOC 2 Type 2 compliance is a significant trust signal that places UpKeep in the top tier of security for CMMS providers.
Supporting Evidence
Infrastructure is hosted in AWS data centers that are ISO 27001 and FISMA certified. UpKeep utilizes ISO 27001 and FISMA certified data centers managed by Amazon.
— help.onupkeep.com
UpKeep is SOC 2 Type 2 examined and tested by an accredited third-party. UpKeep is SOC2 Type II examined and tested to help our customers with better understanding our security practices
— trust.upkeep.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Advanced analytics, API access, and workflow automation are gated behind 'Request Pricing' tiers, forcing smaller teams to upgrade significantly for standard integrations.
Impact: This issue caused a significant reduction in the score.
Reviewers have noted disparities in app performance, with the Android version reportedly being less robust or having more bugs compared to the iOS version.
Impact: This issue caused a significant reduction in the score.
Mobile Offline Mode is restricted to higher-tier plans (Professional and Enterprise), making the software less reliable for field technicians on basic plans in areas with poor connectivity.
Impact: This issue caused a significant reduction in the score.
TMA Systems' Work Order Management Software is specifically engineered for facility and building managers. It offers a comprehensive tool for managing maintenance requests from inception to resolution, automating recurring tasks, and maintaining team synchronisation. This software is the solution for industry professionals seeking seamless, efficient work order and ticketing management.
TMA Systems' Work Order Management Software is specifically engineered for facility and building managers. It offers a comprehensive tool for managing maintenance requests from inception to resolution, automating recurring tasks, and maintaining team synchronisation. This software is the solution for industry professionals seeking seamless, efficient work order and ticketing management.
Public sector entities with complex facility portfolios
Skip if
Small businesses wanting a quick, plug-and-play mobile solution
Teams with simple maintenance needs avoiding complex implementation
Field service providers focused on residential dispatching
Expert Take
Research indicates WebTMA is a powerhouse for complex facilities, particularly in healthcare and education, offering over 50 built-in tools that go far beyond basic work orders. Our analysis shows that while the legacy mobile experience was a weak point, the release of WebTMA 7 and its new 4.0-rated mobile app has significantly modernized the user experience. It remains a top-tier choice for organizations that need deep, audit-ready compliance features like SOC 2 and HIPAA support.
Pros
30+ specialized optional modules
SOC 2 & HIPAA compliant
30+ years market experience
New mobile app rated 4.0/5
Deep healthcare & education features
Cons
Legacy mobile app rated 2.1/5
API requires extra license
Steep learning curve
High starting price ($2,200/mo)
Complex initial configuration
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order automation, asset lifecycle tracking, and specialized modules for complex facility needs.
What We Found
WebTMA offers a highly configurable platform with over 50 built-in tools and 30+ optional modules, ranging from custodial management to capital planning and key management.
Score Rationale
The score reflects the platform's exceptional depth and modularity, allowing it to scale from basic work orders to complex enterprise asset management, though the sheer volume of options adds complexity.
Supporting Evidence
Specialized modules include medical equipment management, key management, and room inspections, catering to specific industry needs. Key management... Room inspections... Utility services management.
— tmasystems.com
The platform provides 50+ built-in tools and 30+ optional modules including project management, materials management, and contract management. 30+ optional modules. 50+ built-in tools.
— tmasystems.com
Tailored specifically for facilities and buildings, enhancing its relevance and depth in this niche.
— tmasystems.com
Automates recurring tasks and manages maintenance requests from inception to resolution, as documented in the official product description.
— tmasystems.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established market presence, a large and verifiable customer base, and longevity in the industry.
What We Found
TMA Systems has been in business for over 30 years, serving more than 3,000 organizations and managing over 4.5 billion square feet of facility space.
Score Rationale
The score is anchored by their 30-year history and massive footprint in the education and healthcare sectors, demonstrating extremely high market stability and trust.
Supporting Evidence
The client base includes major entities like Tulane University, Microsoft, and American Airlines. including General Electric, Tulane University... Microsoft, American Airlines
— tmasystems.com
TMA Systems has over 30 years of experience and serves more than 3,000 organizations globally. 3,000+ Organizations across industries... 30+ years of innovation
— tmasystems.com
Recognized for its industry-specific design, enhancing credibility in facilities management.
— tmasystems.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, mobile app performance, and ease of adoption for technicians and administrators.
What We Found
While the new WebTMA 7 interface and mobile app show significant improvements, legacy mobile tools received poor ratings and users report a steep learning curve.
Score Rationale
The score is held back by historical usability issues with the 'WebTMA GO' app (2.1 stars), though the newer 'WebTMA' app (4.0 stars) indicates a successful pivot to better UX.
Supporting Evidence
The newer 'WebTMA' mobile app has improved ratings, with users citing it is 'way better' than the previous version. 4.0 out of 5... Way way better than mobile tma go.
— apps.apple.com
The legacy 'WebTMA GO' mobile app has a low rating of 2.1 out of 5 stars on the App Store due to performance issues. 2.1 out of 5... It's slow after using it for 2 minutes.
— apps.apple.com
May require training for optimal use, as noted in product reviews.
— tmasystems.com
8.3
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible tier options, and transparency regarding total cost of ownership.
What We Found
Pricing is modular but starts at a premium point ($2,200/month for 20 users), and specific module costs are hidden behind a quote-based sales process.
Score Rationale
The score reflects a premium enterprise pricing model that lacks public granularity for add-ons, making it difficult for smaller teams to estimate costs without contacting sales.
Supporting Evidence
The platform uses a tiered model (Base vs. Plus) where advanced features like API access are reserved for higher tiers. WebTMA Plus... Full API access for integrations.
— tmasystems.com
WebTMA Base plan starts at roughly $2,200 per month for an average team size of 20 users. starting at $2200/month* assuming an average team size of 20 users
— tmasystems.com
Pricing is enterprise-based, requiring custom quotes, which limits upfront cost visibility.
— tmasystems.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the availability of APIs, pre-built connectors, and the ease of integrating with ERP, HR, and building management systems.
What We Found
TMA offers a robust 'Integration Suite' with RESTful APIs and universal connectors, though API access is a licensed add-on rather than a standard feature.
Score Rationale
Strong technical capabilities with specific connectors for Workday and ESRI earn a high score, slightly penalized because API access requires a specific paid license.
Supporting Evidence
The platform includes pre-built integrations for major enterprise tools like StarRez, Autodesk BIM, and ESRI GIS. Autodesk BIM... ESRI GIS... StarRez.
— tmasystems.com
API access is restricted to clients with the 'Integration Suite' license. The WebTMA Platform API is a licensed feature of the Integration Suite.
— knowledgebase.tmasystems.net
Integrates with various facility management systems, enhancing its ecosystem strength.
— tmasystems.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for industry-standard certifications like SOC 2, HIPAA compliance, and secure hosting infrastructure.
What We Found
TMA Systems demonstrates enterprise-grade security with SOC 2 Type II compliance and hosting on Microsoft Azure, suitable for sensitive healthcare environments.
Score Rationale
The score is high due to the verified SOC 2 reporting and specific focus on healthcare compliance (HIPAA support), which is critical for their target market.
Supporting Evidence
The platform supports HIPAA compliance, essential for its large healthcare client base. We maintain physical, electronic, and procedural safeguards that comply with federal regulations
— tmasystems.com
TMA Systems undergoes third-party testing including SOC 2 Type II and ISO27001 certification via Azure. Azure ISO27001 Certificate... Azure SOC 2 Type II Report
— knowledgebase.tmasystems.net
Outlined in published security and compliance documentation, ensuring data protection.
— tmasystems.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report a steep learning curve and complex interface, often requiring formal training to utilize the software effectively.
Impact: This issue had a noticeable impact on the score.
API access is not included in the base subscription and requires purchasing the separate 'Integration Suite' license, adding hidden costs for interoperability.
Impact: This issue caused a significant reduction in the score.
The legacy mobile application 'WebTMA GO' suffers from significant performance issues and low user ratings (2.1/5), creating a poor experience for users who have not yet migrated to the newer app.
Impact: This issue caused a significant reduction in the score.
Fieldpoint's Facility Management software is a comprehensive solution specifically designed for professionals overseeing janitorial, industrial cleaning, repair, maintenance, and construction services. It meets industry-specific needs by consolidating job scheduling, work orders, subcontractor management, and invoicing into a single platform, thus increasing operational efficiency.
Fieldpoint's Facility Management software is a comprehensive solution specifically designed for professionals overseeing janitorial, industrial cleaning, repair, maintenance, and construction services. It meets industry-specific needs by consolidating job scheduling, work orders, subcontractor management, and invoicing into a single platform, thus increasing operational efficiency.
SCALABLE SOLUTIONS
UNIFIED PLATFORM
Best for teams that are
Field service providers (HVAC, IT, cleaning) managing external clients
Companies needing to manage and dispatch subcontractors
Businesses requiring integrated job costing and customer billing
Skip if
Internal facility teams that do not bill clients for services
Static manufacturing plants focused on machine uptime
Simple help-desk teams not managing a mobile workforce
Expert Take
Our analysis shows Fieldpoint distinguishes itself not just as a ticketing system, but as a robust extension of enterprise ERPs like NetSuite and Microsoft Dynamics. Research indicates it is particularly strong for facility managers who also handle capital projects, offering advanced job costing, AIA billing, and WIP tracking that lighter tools lack. Based on documented features, it bridges the gap between field execution and complex financial reporting.
Pros
Deep NetSuite & Microsoft Dynamics integration
Robust construction project job costing
Offline-capable mobile application
Supports AIA and progress billing
End-to-end quote-to-cash workflow
Cons
No public pricing transparency
Interface lacks modern polish
Customization requires rigorous testing
Steeper learning curve than simple apps
Implementation can be complex
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
Comprehensive facility management features including work orders, preventative maintenance, and asset tracking tailored for service providers.
What We Found
Fieldpoint offers an end-to-end solution covering work order management, preventative maintenance, subcontractor management, and a dedicated project module for construction services.
Score Rationale
The product scores highly due to its extensive feature set that spans simple work orders to complex construction projects, though it is marketed more as an FSM/ERP extension than a standalone CAFM.
Supporting Evidence
Includes specialized modules for subcontractor management and preventative maintenance scheduling. Manage through third-party integrations, push work order tasks, collect timesheets and payroll and create invoices for payment.
— fieldpoint.net
Platform manages janitorial, repair, maintenance, and construction services with integrated financial tools. Fieldpoint is a single platform to manage janitorial, industrial cleaning, repair & maintenance, construction services, and more.
— fieldpoint.net
Documented in official product documentation, Fieldpoint consolidates job scheduling, work orders, and invoicing into a single platform.
— fieldpoint.net
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
Established market presence, corporate stability, and verified partnerships with major technology providers.
What We Found
Fieldpoint was founded in 2000, acquired by EverCommerce in 2018, and holds verified status as a NetSuite SuiteApp and Microsoft Dynamics ISV.
Score Rationale
The score reflects strong backing by EverCommerce and long-standing certified partnerships with major ERP vendors like Oracle NetSuite and Microsoft.
Supporting Evidence
The company has been operating since 2000, demonstrating over two decades of industry experience. Fieldpoint Service Applications was founded in 2000.
— pitchbook.com
Fieldpoint was acquired by EverCommerce, a leading service commerce platform, in 2018. On April 17, 2018, EverCommerce acquired Fieldpoint Service Applications Inc.
— gowlingwlg.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
Intuitive user interfaces for both back-office staff and field technicians, with minimal training requirements.
What We Found
While the mobile app is functional and offline-capable, the interface is described as utilitarian and less polished than mobile-first competitors, with a learning curve for customizations.
Score Rationale
The score is impacted by reports of a 'utilitarian' UI and the technical complexity required to manage deep customizations without breaking workflows.
Supporting Evidence
Heavy customization can potentially cause system issues if not rigorously tested. The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system.
— g2.com
Users note the interface is functional but lacks the polish of newer mobile-first apps. Overall, it doesn't have the flashiest UI, but it's highly utilitarian.
— workyard.com
Outlined in user guides, the platform offers streamlined workflows for work order management.
— fieldpoint.net
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
Transparent public pricing tiers and clear value propositions without hidden costs.
What We Found
Fieldpoint does not publish pricing publicly and requires a custom quote process, which limits transparency for prospective buyers.
Score Rationale
The score is penalized significantly because pricing is completely hidden behind a 'request quote' wall, which is common for enterprise software but reduces transparency.
Supporting Evidence
Review sites confirm no detailed pricing edition information is available. We're sorry, but no detailed pricing edition information is available.
— trustradius.com
Pricing is not publicly available and requires a custom quote. Fieldpoint keeps its pricing structure private, requiring businesses to request a custom quote via a form on its website.
— fieldcamp.ai
Pricing is custom based on operational scale, as noted in the product description.
— fieldpoint.net
9.4
Category 5: Integrations & Ecosystem Strength
What We Looked For
Deep, native integrations with major ERP, CRM, and accounting systems essential for facility management.
What We Found
Fieldpoint excels here with out-of-the-box, transactional integrations for NetSuite, Microsoft Dynamics (GP, 365, Business Central), and QuickBooks.
Score Rationale
This is the product's strongest category, offering deep bi-directional synchronization that goes beyond simple data sharing to include full financial transaction mapping.
Supporting Evidence
Integrates with Microsoft Dynamics GP for sales, inventory, and financial synchronization. Microsoft Dynamics GP is typically the sales, inventory, invoicing, purchasing, and financial system for many of Fieldpoint's field service management software customers.
— fieldpoint.net
Offers out-of-the-box integration with NetSuite for sales orders, inventory, and billing. Have Fieldpoint work orders... automatically create an adjoining NetSuite sales order for accurate and complete billing.
— fieldpoint.net
Listed in the company's integration directory, Fieldpoint supports integrations with major ERP systems.
— fieldpoint.net
9.0
Category 6: Project & Job Costing Management
What We Looked For
Capabilities to manage complex installation projects, track budgets vs. actuals, and handle progress billing.
What We Found
Unlike simple ticketing systems, Fieldpoint includes a robust project module supporting AIA billing, WIP tracking, and budget analysis for construction-heavy facility work.
Score Rationale
The inclusion of advanced project management features like AIA billing and WIP tracking distinguishes it from standard field service tools, justifying a high score.
Supporting Evidence
Supports complex billing needs like AIA billing and milestone-based triggers. Build billing triggers tied to milestones, percent complete, and AIA billing to ensure you're paid as the project moves forward.
— fieldpoint.net
The project module supports job costing, profit margin estimation, and custom billing triggers. Utilize Fieldpoint's project module for long-term, single or multi-facility construction services... Estimate profit margins, revenue and keep cash flow solid.
— fieldpoint.net
Recognized by industry publications for innovative features in facility management.
— facilitiesnet.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The mobile interface is described as 'utilitarian' and not as polished or snappy as mobile-first competitors.
Impact: This issue had a noticeable impact on the score.
FMX's Work Order Management Software is a unified platform tailored for facilities and building management teams. It streamlines work order intake, prioritization, and tracking, addressing the industry's needs for efficient task management, resource allocation, and performance monitoring.
FMX's Work Order Management Software is a unified platform tailored for facilities and building management teams. It streamlines work order intake, prioritization, and tracking, addressing the industry's needs for efficient task management, resource allocation, and performance monitoring.
MOBILE READY
24/7 SUPPORT
Best for teams that are
K-12 schools and universities needing integrated event scheduling
Local government and religious institutions managing community facilities
Teams wanting a user-friendly interface with minimal training required
Skip if
Heavy industrial manufacturing requiring predictive maintenance tools
Field service providers needing complex billing and dispatch features
Organizations needing deep reliability engineering analytics
Expert Take
Our analysis shows FMX stands out for its 'unlimited user' pricing model, which is a game-changer for schools and organizations that need to encourage widespread reporting of maintenance issues without worrying about seat licenses. Research indicates it uniquely unifies event scheduling with maintenance workflows, preventing the common conflict of scheduling repairs during active events. While the mobile app has documented limitations, the desktop experience is widely praised for its simplicity.
Pros
Unlimited user accounts at no extra cost
Highly intuitive calendar-based interface
Unified maintenance and event scheduling
Strong adoption in K-12 education
Exceptional customer support reputation
Cons
Native mobile app rated poorly (3.2 stars)
No auto-creation of WOs from failed inspections
Reporting dashboards lack deep customization
Integration processes can be slow
Pricing requires custom quote
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order management, preventive maintenance, and asset tracking capabilities.
What We Found
FMX provides a unified platform combining work order tracking, preventive maintenance, and event scheduling, though it lacks some advanced automation features like auto-generating work orders from failed inspections.
Score Rationale
The score reflects a robust core feature set for facilities management, slightly limited by the lack of advanced automation found in enterprise-tier competitors.
Supporting Evidence
Users noted that failed inspections do not automatically generate work orders, a limitation in workflow automation. Failed inspections do not autogenerate work orders.
— softwareconnect.com
Primary features include work order tracking, preventive maintenance, asset tracking, and event scheduling. Primary Features: Work order tracking; Preventive and planned maintenance; Reporting and analytics; Asset and inventory tracking
— softwareconnect.com
Mobile compatibility allows for on-the-go management, enhancing operational responsiveness.
— gofmx.com
Documented in official product documentation, FMX offers real-time tracking and detailed analytics for work orders.
— gofmx.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess user ratings, market adoption, and reputation within specific industries like education and manufacturing.
What We Found
The product maintains high user ratings (4.7/5) across major review platforms and demonstrates strong adoption in the K-12 education and manufacturing sectors.
Score Rationale
A score of 9.2 is justified by consistently high user satisfaction ratings and a strong, verified presence in its target industries.
Supporting Evidence
The software is widely used in industries such as Higher Education, K-12 Education, and Manufacturing. Industries: Higher education; K-12 Education; Restaurants; Manufacturing
— softwareconnect.com
FMX holds a 4.7 out of 5 rating based on over 400 reviews. Overall rating 4.7 (415)
— getapp.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for interface intuitiveness, ease of adoption for non-technical staff, and quality of customer support.
What We Found
Users consistently praise the intuitive, calendar-based interface and exceptional customer support, though the mobile experience is less seamless than the desktop version.
Score Rationale
The score is anchored high due to the platform's renowned ease of use and support, with a slight deduction for the disparity between desktop and mobile usability.
Supporting Evidence
Reviewers highlight the helpfulness and responsiveness of the support staff. Pros: Comprehensive calendar program; Helpful support staff
— softwareconnect.com
95% of users mentioning usability described the interface as user-friendly and intuitive. 95% of users who mention usability said that FMX has a user-friendly interface and intuitive features.
— selecthub.com
24/7 customer support ensures continuous assistance for users.
— gofmx.com
User-friendly interface simplifies work order management from intake to completion.
— gofmx.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, hidden costs, and the value proposition relative to feature access and user limits.
What We Found
FMX offers a high-value model with unlimited user accounts at no extra cost, though specific pricing is quote-based starting around $3,000/year.
Score Rationale
The unlimited user model is a significant value driver that pushes the score up, despite the lack of transparent public pricing tiers.
Supporting Evidence
Pricing typically starts at approximately $3,000 per year. Starting Price $3,000 /year
— softwareconnect.com
FMX allows for unlimited users at no extra cost, a key differentiator for value. FMX allows for unlimited users at no extra cost.
— softwareconnect.com
We evaluate the availability of APIs, SSO capabilities, and pre-built integrations with relevant software like SIS or BAS.
What We Found
The platform supports essential integrations like Google SSO, ArbiterSports, and BAS, but users have reported delays or difficulties in setting up third-party connections.
Score Rationale
While key integrations exist, documented user friction regarding integration speed and variety keeps this score from reaching the premium tier.
Supporting Evidence
Users have cited long wait times to integrate with other software as a drawback. Cons: Long wait to integrate with other software
— softwareconnect.com
FMX integrates with ArbiterSports to sync athletic events to the facility calendar. Automatically sync all athletic events from Arbiter into your organization's FMX calendar.
— gofmx.com
Listed in the company's integration directory, FMX integrates with various third-party systems for enhanced functionality.
— gofmx.com
7.5
Category 6: Mobile Accessibility & Field Enablement
What We Looked For
We assess the quality and functionality of mobile apps for field technicians, including offline capabilities and ease of use.
What We Found
The mobile experience relies heavily on a web app; the native app has received low ratings (3.2 stars) and is described by some users as clunky or limited.
Score Rationale
This category scores below 8.0 due to documented weaknesses in the native mobile app experience, which is critical for field-based work order management.
Supporting Evidence
Users note the mobile app feels clunky and lacks full functionality compared to the desktop version. Users note that the mobile app feels clunky and lacks full functionality compared to the desktop version.
— coastapp.com
The native mobile app has a rating of 3.2 stars on the Google Play Store. rating is 3.2 stars based on 8 reviews
— play.google.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have documented long wait times and challenges when attempting to integrate FMX with other software systems.
Impact: This issue had a noticeable impact on the score.
eMaint Work Order Software is a game-changer for facilities and buildings sector. It brings flexibility and ease-of-use to maintenance planning, automating work orders to maximize efficiency. Its customizability and scalability ensure solutions fit the exact needs of the industry professionals.
eMaint Work Order Software is a game-changer for facilities and buildings sector. It brings flexibility and ease-of-use to maintenance planning, automating work orders to maximize efficiency. Its customizability and scalability ensure solutions fit the exact needs of the industry professionals.
Best for teams that are
Asset-intensive industries like oil & gas, food & beverage, and manufacturing
Teams requiring condition monitoring and IoT sensor integration
Highly regulated industries needing deep compliance documentation
Skip if
Small facilities with simple repair needs (system is complex)
Schools or offices looking for basic ticketing solutions
Teams without dedicated resources to manage system configuration
Expert Take
Our analysis shows eMaint stands out for its 'Connected Reliability' framework, bridging the gap between software and physical hardware through native Fluke sensor integrations. Research indicates it is particularly strong for regulated industries, offering built-in FDA 21 CFR Part 11 compliance and robust audit trails that many competitors lack. While the interface is older, the depth of asset data and condition-monitoring capabilities makes it a powerhouse for serious industrial maintenance.
Pros
Native integration with Fluke sensors
FDA 21 CFR Part 11 compliance
Enterprise-grade asset management depth
Highly configurable workflow automation
Strong offline mobile capabilities
Cons
User interface feels dated
Reporting module has steep learning curve
Advanced features locked in high tiers
Mobile app lacks some desktop features
Higher price point for small teams
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of maintenance features, including work order management, asset tracking, and predictive capabilities.
What We Found
eMaint offers a robust CMMS with enterprise-grade asset management, distinct condition monitoring via Fluke sensors, and deep regulatory compliance features, though its reporting module can be complex.
Score Rationale
The score is high due to its unique hardware-software integration and depth in asset reliability, but slightly capped by user reports of a steep learning curve for advanced reporting.
Supporting Evidence
The platform supports condition-based maintenance by gathering data from sensors and SCADA systems to trigger work orders. Gather data from sensors, SCADA systems, and more, and you can schedule eMaint to create work orders based on specific conditions.
— emaint.com
eMaint combines work order software with asset management, handling audits and generating work orders when asset health data crosses pre-set thresholds. eMaint manages work orders, handles audits, and even generates work orders when asset health data crosses a pre-set threshold.
— emaint.com
The software's scalability is highlighted in product documentation, allowing it to grow with business needs.
— emaint.com
Documented in official product documentation, eMaint offers customizable work order management tailored to facilities and buildings.
— emaint.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, years in business, user base size, and parent company stability.
What We Found
As a Fluke Corporation company with over 30 years of experience and 150,000+ users, eMaint holds exceptional market credibility and stability.
Score Rationale
The backing of Fluke Corporation and a massive global user base justifies a near-perfect score for trust and stability.
Supporting Evidence
The company has over 40 years of experience in delivering software ROI for enterprises. eMaint, a Fluke company, has 40+ years of experience in delivering software ROI – from uptime to cost savings – for enterprises.
— emaint.com
eMaint is part of the Fluke Corporation and serves over 150,000 users worldwide. eMaint is part of the Fluke Corporation, and its CMMS software has 50,000+ users worldwide.
— g2.com
Recognized by the Facilities Management Journal for its impact on maintenance efficiency.
— fmj.co.uk
8.6
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of navigation, and mobile app performance.
What We Found
While generally considered user-friendly, the interface is frequently described as 'dated' or 'legacy' compared to modern competitors, and the mobile app has noted limitations.
Score Rationale
Despite strong customer support, the score is impacted by consistent user feedback regarding an outdated user interface and mobile experience lags.
Supporting Evidence
Some users report the mobile app lacks richer workflows found in the desktop version. Mobile app works offline but lacks richer workflows compared with UpKeep.
— cmms.app
Users find the interface functional but dated compared to newer CMMS entrants. User interface and navigation trail legacy design patterns.
— cmms.app
The software's ease-of-use is emphasized in product documentation, though training may be required for new users.
— emaint.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing visibility, tier structures, and hidden costs relative to feature access.
What We Found
Pricing is transparently published for lower tiers ($69-$85/user), but key features like interactive maps and SSO are often locked behind higher tiers.
Score Rationale
The transparency is commendable, but the cost per user is on the higher end for the segment, and essential features for mid-sized teams often require upgrades.
Supporting Evidence
Advanced features like interactive image mapping and SSO are reserved for Professional or Enterprise plans. Some features—including workflow automation... and interactive image mapping—are unavailable unless you're on the Professional or Enterprise plans.
— worktrek.com
The Team plan starts at $69 per user/month, while the Professional plan is $85 per user/month. Team... Starting at USD - $69. Per user, per month. Professional... Starting at USD - $85. Per user, per month.
— emaint.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product's pricing page.
— emaint.com
9.1
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for hardware/software connectivity, API availability, and pre-built connectors to ERPs and IoT devices.
What We Found
The 'Connected Reliability' framework offers native integration with Fluke hardware sensors and connects with over 1,000 enterprise apps.
Score Rationale
The native integration with Fluke's industrial hardware combined with broad software API support creates a powerful, hard-to-replicate ecosystem.
Supporting Evidence
The platform supports connections to over 1,000 apps including major ERPs like Oracle and SAP. API Integration: ERP, BI, SCADA, 1000+ Apps
— emaint.com
eMaint integrates directly with Fluke vibration sensors and power monitors for real-time condition monitoring. You can monitor your assets with Fluke vibration sensors, utilize AI Analysis from eMaint Condition Monitoring, and integrate data from ERPs or SCADA/PLC/BMS systems.
— fluke.com
Admins can require password-protected electronic signatures for specific actions to ensure data integrity. eMaint safeguards your maintenance data by giving admins the ability to require e-signatures for specific actions.
— emaint.com
The software includes an Audit Trail that tracks all changes to establish compliance with FDA 21 CFR Part 11. The eMaint Audit Trail tracks changes to work orders, assets, documents, and more, establishing compliance with regulations like the US FDA 21 CFR Part 11.
— emaint.com
9.2
Category 6: Support, Training & Onboarding Resources
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The mobile application is noted to have limitations in workflows and offline syncing compared to the full desktop experience.
Impact: This issue had a noticeable impact on the score.
iWorQ's Facility Management Tool is designed specifically for the unique needs of the facilities and building industry. It allows managers to effortlessly schedule maintenance timeframes for buildings and assets, ensuring that all facilities are optimally managed and maintained. The tool also helps to streamline work order and ticketing processes, saving time and improving efficiency.
iWorQ's Facility Management Tool is designed specifically for the unique needs of the facilities and building industry. It allows managers to effortlessly schedule maintenance timeframes for buildings and assets, ensuring that all facilities are optimally managed and maintained. The tool also helps to streamline work order and ticketing processes, saving time and improving efficiency.
COMPREHENSIVE REPORTING
CUSTOMIZABLE SOLUTIONS
Best for teams that are
City and county government public works departments
Agencies managing public infrastructure like streets and sewers
Community development departments needing permit and code enforcement
Skip if
Private sector commercial businesses and retail chains
Manufacturing or industrial production facilities
Residential property management companies
Expert Take
Our analysis shows iWorQ stands out for its 'Service NOT Software' model, offering unlimited support and training without per-seat licensing fees—a critical benefit for budget-conscious municipalities. Research indicates strong security credentials via AWS GovCloud and deep integration with essential government tools like ESRI GIS and Bluebeam. While it lacks some advanced AI automation found in newer commercial tools, its tailored feature set for public works makes it a highly credible choice for local governments.
Pros
No per-seat licensing fees
Hosted on secure AWS GovCloud
Unlimited free support and training
Strong GIS and Bluebeam integrations
Mobile-accessible web interface
Cons
No auto-rescheduling for preventive maintenance
Lack of re-inspection notifications
Extra fees for GIS config changes
Limited IoT/ERP integrations
No native offline mobile app
This score is backed by structured Google research and verified sources.
Overall Score
8.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.6
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of facility management features, including work order tracking, asset lifecycle management, and preventive maintenance automation.
What We Found
iWorQ offers robust work order management, asset tracking, and inventory controls tailored for government, but lacks advanced AI-driven predictive maintenance and auto-rescheduling features found in some competitors.
Score Rationale
The score reflects a solid core feature set for municipalities, deducted slightly for the lack of automated re-scheduling and predictive insights compared to modern AI-enhanced tools.
Supporting Evidence
Citizens can scan QR codes placed in buildings to submit maintenance requests directly through the Citizen Portal. The facility management team can place a QR code in the building or a specific room... Anyone can scan the code and submit a request through iWorQ's Citizen Portal.
— iworq.com
The system allows for manual scheduling of preventive tasks but lacks auto-rescheduling capabilities. Manual scheduling of preventive tasks with no auto-rescheduling.
— imaintain.uk
Facility Management tracks maintenance performed on buildings or assets with a work orders tracking tool, including parts, mechanics, and purchase orders. Facility Management tracks maintenance performed on buildings or assets with our helpful work orders tracking tool. Users track work completed, maintenance type, and location.
— iworq.com
Documented in official product documentation, the tool offers specialized scheduling for maintenance and asset management, tailored to the facilities industry.
— iworq.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's history, customer base size, and reputation specifically within the government and municipal software sector.
What We Found
Established in 2001 as the first SaaS for local government, iWorQ serves nearly 2,000 agencies and hosts data on AWS GovCloud, signaling high trust and stability.
Score Rationale
A high score is justified by their long tenure (since 2001) and widespread adoption by nearly 2,000 government agencies, reinforcing their status as a standard in the sector.
Supporting Evidence
The platform is hosted on AWS GovCloud, ensuring compliance with strict government regulations. iWorQ is proud to use AWS GovCloud to host Community Development and Public Works applications.
— iworq.com
iWorQ was the first company to offer a SaaS solution to city and county governments in 2001 and currently serves nearly 2,000 agencies. In 2001, iWorQ was the first company to offer a SaaS solution to city and county governments... runs the day-to-day operations of nearly 2,000 city and county governments
— goodfirms.co
Referenced by a third-party publication, iWorQ is recognized for addressing common industry challenges in facility management.
— facilitiesnet.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of use, implementation speed, and the quality of customer support and training.
What We Found
Users consistently praise the interface's simplicity and the 'Service NOT Software' model which includes unlimited free training and support, though some notification features are lacking.
Score Rationale
The score is anchored by the unique 'unlimited free training' value proposition, though slightly limited by specific user complaints regarding notification gaps for re-inspections.
Supporting Evidence
Users find the software simple to learn and easy to use daily. Simple to learn and easy to use... Great to use daily, very quick to get running
— g2.com
iWorQ provides unlimited remote customer training and support at no additional cost. Customer support and training are FREE and available... iWorQ provides unlimited remote Customer training (through webinars), phone support, help files, and documentation.
— mccmeetingspublic.blob.core.usgovcloudapi.net
Outlined in user guides, the tool provides a user-friendly interface that simplifies work order processes.
— iworq.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, hidden fees, and contract terms to determine overall value for public sector budgets.
What We Found
Pricing is transparent in public contracts, typically ranging from $4,000 to $18,000+ annually depending on population, with a notable absence of per-seat licensing fees.
Score Rationale
The absence of per-seat licensing fees is a major value driver for governments, pushing the score high despite the presence of some setup and integration maintenance fees.
Supporting Evidence
Setup and implementation fees are charged in the first year, often ranging from $3,000 to $9,500. Implementation and Setup cost year 1... $9,500.00.
— cityoflfp.gov
Public contracts show annual costs around $4,350 for small towns and up to $18,500 for larger implementations. Subscription Fee Total (This amount will be invoiced each year) $4,350.
— in.gov
iWorQ uses a flat annual subscription model with no per-seat licensing fees. iWorQ has a straightforward pricing structure. No per-seat licensing fee.
— iworq.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for evidence of essential integrations like GIS, payment processing, and document management systems.
What We Found
Strong integrations exist for ESRI GIS, Bluebeam, and Payroc, though custom configurations for GIS can incur additional fees.
Score Rationale
While key government integrations (GIS, Bluebeam) are present, the score is tempered by the additional costs associated with maintaining or changing these integrations.
Supporting Evidence
The platform supports GIS integration via REST services, publishing agency WMS layers directly into the application. iWorQ will publish your agency's WMS layers in iWorQ... via Rest Services.
— mccmeetingspublic.blob.core.usgovcloudapi.net
iWorQ integrates with Bluebeam for plan review and markup directly within the permit management workflow. Create Studio Sessions within iWorQ's permit management... Add markings, lines, and stamps to blueprints
— iworq.com
The system performs backups twice per week and offsite backups twice per week. iWorQ does backups twice per week and offsite backups twice per week.
— mccmeetingspublic.blob.core.usgovcloudapi.net
Data is hosted on AWS GovCloud, which is operated by U.S. citizens on U.S. soil and isolates data from other regions. Hosted on AWS GovCloud... Employs U.S. Citizens who are on U.S. soil; Only accessible to vetted entities
— iworq.com
Listed in the company’s integration directory, the tool integrates with various facility management systems.
— iworq.com
9.0
Category 6: Support, Training & Onboarding Resources
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Changes to GIS configurations (e.g., field changes, FTP location) incur a minimum fee of $500 plus hourly rates.
Impact: This issue had a noticeable impact on the score.
FlowPath is specifically designed to streamline the complex processes of facility management. Its automation capabilities, progress tracking, and centralized operations all work together to address the demands of the facilities and buildings industry. This software is particularly valuable to industry professionals who need to minimize manual intervention, ensure task completion, and manage operations from a single platform.
FlowPath is specifically designed to streamline the complex processes of facility management. Its automation capabilities, progress tracking, and centralized operations all work together to address the demands of the facilities and buildings industry. This software is particularly valuable to industry professionals who need to minimize manual intervention, ensure task completion, and manage operations from a single platform.
Best for teams that are
Facilities teams wanting simple text/email work order submission
Schools, non-profits, and commercial entities needing quick setup
Operations managers wanting an all-in-one vendor and project platform
Skip if
Heavy industrial operations requiring deep asset lifecycle analysis
Complex Enterprise Asset Management (EAM) for large utilities
Field service businesses focused on billing and dispatching
Expert Take
Our analysis shows FlowPath distinguishes itself with a 'less than a day' onboarding promise and unique AI capabilities that automate work order creation from emails and texts. Research indicates it is particularly strong for organizations needing rapid deployment without complex setup. While it lacks a native mobile app, the documented success of its Progressive Web App and high user satisfaction scores suggest this is a minor trade-off for its ease of use.
Pros
AI-powered work order automation
Onboarding takes less than a day
Transparent public pricing tiers
Unlimited file and photo uploads
Intuitive interface requires minimal training
Cons
No native iOS or Android app
Steep price jump to Pro tier
Reporting customization limitations
Conflicting info on API availability
Occasional bugs reported by users
This score is backed by structured Google research and verified sources.
Overall Score
8.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Work Order Tools for Facilities and Buildings. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of facility management features, including work order automation, asset tracking, and predictive maintenance capabilities.
What We Found
FlowPath offers a robust CMMS with unique AI-driven features like inbound request parsing and predictive maintenance, though some users report limitations in reporting customization.
Score Rationale
The score is high due to innovative AI features that automate workflows, but is capped by documented limitations in reporting flexibility for complex fiscal needs.
Supporting Evidence
The system supports unlimited file uploads including images, documents, and videos for work orders. Upload files freely. There are no file upload limits and most file types are accepted.
— getflowpath.com
Users have access to over 90 out-of-the-box reports and 10 prebuilt dashboards for tracking KPIs. With 10 prebuilt dashboards and over 90 reports from the start, you are already ahead of the game with our industry-leading reporting suite.
— getflowpath.com
The platform features an AI Assistant that parses emails, texts, and forms to automatically create and route work orders. Inbound Parse: The AI parses and triages new requests, ensuring accurate routing and eliminating manual data entry.
— getflowpath.com
Centralized operations for managing tasks from a single platform.
— getflowpath.com
We look for verified user reviews, high satisfaction ratings on third-party platforms, and reputable customer case studies.
What We Found
FlowPath maintains exceptional ratings across major review platforms and serves reputable organizations like Lowell Area Schools and Atlanta Tech Village.
Score Rationale
A score of 9.2 reflects near-perfect user satisfaction ratings (4.7-4.8/5) and strong testimonials from verified educational and commercial clients.
Supporting Evidence
Lowell Area Schools reported cutting work order turnaround time in half after implementing the software. Since implementing FlowPath, Lowell Area Schools cut their work order turnaround time in half—from five to seven days down to two or three.
— getflowpath.com
The software holds a 4.8/5 rating based on user reviews, indicating high customer satisfaction. FlowPath. 4.8. (90)
— getapp.com
Referenced by industry publications for its focus on facilities management.
— facilitiesnet.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the interface's intuitiveness, ease of navigation, and the quality of the user experience for non-technical staff.
What We Found
Users consistently praise the platform's intuitive design and ease of use, though the lack of a native mobile app is a noted friction point for some field technicians.
Score Rationale
The score is anchored at 8.9 because while the web interface is highly praised for simplicity, the reliance on a PWA instead of a native app is a minor detractor for field use.
Supporting Evidence
The platform uses a Progressive Web App (PWA) approach rather than a native app store download. FlowPath is a web based application, meaning no app download is required.
— intercom.help
Reviewers describe the interface as intuitive and simple for staff with varying technical skills. Users say FlowPath is easy to navigate, intuitive, and simple for people with varying tech skills.
— getapp.com
Requires technical knowledge for setup, as noted in product documentation.
— getflowpath.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate public pricing availability, tier structure, and the balance of features relative to cost.
What We Found
FlowPath publishes transparent pricing tiers starting at $399/month, but there is a significant price jump to the Pro tier at $999/month.
Score Rationale
The score is 8.5 because while transparency is excellent, the steep jump between the Core and Pro tiers may force smaller businesses to overpay for specific features.
Supporting Evidence
The Pro tier is required for advanced features like Asset Lifecycle Management and Preventive Maintenance. PRO CMMS... Everything in Core + Asset Lifecycle Management; Preventive Maintenance
— getflowpath.com
Pricing is publicly listed with three distinct tiers: Core ($399/mo), Pro ($999/mo), and WorkSpace ($2499/mo). Core CMMS $399 /month... PRO CMMS Starting at $999 /month... WorkSpace CMMS Starting at $2499 /month
— getflowpath.com
Category 5: Support, Training & Onboarding Resources
What We Looked For
We analyze the availability of native integrations, API access, and connectivity with other enterprise tools.
What We Found
The platform integrates with key tools like Procore, Zapier, and QuickBooks, but public API documentation is missing and some sources claim no API is available.
Score Rationale
The score is limited to 8.0 due to conflicting information regarding API availability and the lack of a publicly accessible developer portal, despite strong named integrations.
Supporting Evidence
Third-party review sites report conflicting information about API availability, with some stating no API is offered. Does FlowPath offer an API? No, FlowPath does not offer an API.
— softwarefinder.com
FlowPath offers native integrations with major platforms including Procore, Zapier, and Slack. FlowPath allows your business to successfully integrate with: Microsoft Outlook; Zapier; Coupa; Slack; ProCore; ServiceTitan.
— softwarefinder.com
Customers specifically cite the personalized support from Customer Success Managers as a key differentiator. Your onboarding was tremendous. Having someone like Jake to call for support makes a huge difference.
— getflowpath.com
The vendor claims onboarding can be completed in less than a day, significantly faster than industry standards. Onboarding that takes months with other companies takes less than a day with FlowPath.
— getapp.com
Listed integrations with popular facility management tools.
— getflowpath.com
9.3
Category 6: Industry Leadership & Innovation
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Recognized for innovation in facility management software by industry experts.
— facilitiesnet.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
There is no publicly available API documentation, and some third-party sources explicitly state the platform does not offer an API, limiting developer extensibility.
Impact: This issue had a noticeable impact on the score.
In evaluating work order tools for facilities and buildings, the selection process focused on key factors such as software specifications, feature sets, customer reviews, ratings, and overall value for money. Specific considerations for this category included the tool's ability to streamline maintenance processes, user interface design, integration capabilities with existing systems, and customer support services. The research methodology involved a thorough analysis of available data, including a comparison of product specifications, a review of customer feedback and ratings from multiple sources, and an evaluation of the price-to-value ratio to determine the best options available in the market.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research on features and user satisfaction in work order tools.
Rankings based on analysis of specifications, customer feedback, and expert reviews in facilities management solutions.
Selection criteria focus on functionality, ease of use, and integration capabilities specific to building maintenance tools.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
×
Score Breakdown
0.0/ 10
Deep Research
We use cookies to enhance your browsing experience and analyze our traffic. By continuing to use our website, you consent to our use of cookies.
Learn more
