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Work Order Systems for Property Managers
Albert Richer

Unpacking Insights: What Research Indicates About the Most Effective Work Order Systems for Property Managers Market research shows that property managers are increasingly turning to work order systems that prioritize user-friendliness and integration capabilities. Customer review analysis indicates that many users often find platforms like Buildium and AppFolio particularly beneficial for their intuitive interfaces and seamless connectivity with other property management tools. In fact, AppFolio consistently ranks highly in comparison studies, often highlighted for its robust mobile app features that allow for on-the-go management, a crucial factor for busy property managers. However, amidst the marketing buzz, it’s essential to focus on what's truly important. Features like automated reminders and easy tenant communication are commonly noted for enhancing operational efficiency, while flashy add-ons may not significantly impact daily tasks. When it comes to construction details, Maintenance Connection is praised in reviews for its customizable workflows, allowing managers to tailor the system to their specific needs, which is often a game-changer. Unpacking Insights: What Research Indicates About the Most Effective Work Order Systems for Property Managers Market research shows that property managers are increasingly turning to work order systems that prioritize user-friendliness and integration capabilities.

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1
Expert Score
9.8 / 10
375
163
TENANT SATISFACTION BOOST
MOBILE MANAGEMENT

Building Engines Work Order Management

Building Engines Work Order Management
View Website
Building Engines Work Order Management Software for Commercial Real Estate (CRE) is a robust, fully-integrated solution designed to streamline and prioritize work order requests. It is specifically tailored to meet the needs of property managers, providing them with the tools needed to increase tenant satisfaction and efficiently manage property-related tasks.
Building Engines Work Order Management Software for Commercial Real Estate (CRE) is a robust, fully-integrated solution designed to streamline and prioritize work order requests. It is specifically tailored to meet the needs of property managers, providing them with the tools needed to increase tenant satisfaction and efficiently manage property-related tasks.
TENANT SATISFACTION BOOST
MOBILE MANAGEMENT

Best for teams that are

  • Commercial real estate managers (office, retail) needing billable work orders
  • Teams managing complex vendor certificates of insurance (COI) and compliance

Skip if

  • Residential property managers or single-family rental portfolios
  • Small businesses wanting a simple, low-cost maintenance ticketing system

Expert Take

Our analysis shows Building Engines (Prism) stands out for its massive scale and backing by JLL, managing over 4 billion square feet of real estate. Research indicates it offers exceptional depth in specialized workflows like refrigerant tracking and billable capture, which many competitors lack. While mobile syncing has reported limitations, the platform's SOC 2 Type 2 security and robust offline capabilities make it a trusted choice for enterprise-grade portfolios requiring strict compliance and detailed asset management.

Pros

  • Backed by JLL's $300M acquisition
  • SOC 2 Type 2 certified security
  • Specialized refrigerant & billables tracking
  • Offline mobile functionality for engineers
  • Manages over 4 billion sq ft

Cons

  • Mobile app syncing & crash issues
  • No public pricing or free trial
  • Complex navigation for some actions
  • Labor entry editing limitations
  • Implementation can be resource intensive
2
Expert Score
9.6 / 10
620
28
COMPREHENSIVE REPORTING

Cove: Commercial Property Management

Cove: Commercial Property Management
View Website
Cove is a single-source solution designed specifically for commercial property managers. It centralizes all building operations and tenant interactions in one platform, streamlining management processes and enhancing tenant experience. Tailored for the unique demands of the real estate industry, it simplifies work orders, ticketing, reporting, and communications.
Cove is a single-source solution designed specifically for commercial property managers. It centralizes all building operations and tenant interactions in one platform, streamlining management processes and enhancing tenant experience. Tailored for the unique demands of the real estate industry, it simplifies work orders, ticketing, reporting, and communications.
COMPREHENSIVE REPORTING

Best for teams that are

  • Commercial office buildings prioritizing tenant experience and engagement
  • Property teams wanting to combine work orders with visitor management and room booking

Skip if

  • Residential property managers or single-family rental portfolios
  • Industrial or facility managers needing only deep asset maintenance features

Expert Take

Our analysis shows Cove stands out by effectively bridging the gap between building operations and tenant experience, a feat validated by its adoption by industry titans like Blackstone and Nuveen. Research indicates it moves beyond simple tenant engagement apps by integrating deeply with critical building systems like access control and work orders. Based on documented features, its ability to consolidate multiple point solutions into one 'Building OS' offers significant operational efficiency for commercial portfolios.

Pros

  • Unified operations and tenant experience platform
  • Backed by Blackstone and Nuveen
  • Deep integrations with Yardi and Kastle
  • SOC 2 Type II certified security
  • Consolidates multiple software vendors

Cons

  • Mobile app stability issues reported
  • No public pricing transparency
  • Web dashboard restricted for tenants
  • Requires integration for core accounting
  • Mixed app store user ratings
3
Expert Score
9.6 / 10
483
148
REAL-TIME TRACKING
CUSTOMIZABLE SOLUTIONS

CincSystems Maintenance Management

CincSystems Maintenance Management
View Website
CincSystems offers a comprehensive Maintenance and Work Order Management module that's designed specifically for property managers. Its automated work order tracking functionality saves valuable hours each day, enhancing efficiency and productivity in property management operations.
CincSystems offers a comprehensive Maintenance and Work Order Management module that's designed specifically for property managers. Its automated work order tracking functionality saves valuable hours each day, enhancing efficiency and productivity in property management operations.
REAL-TIME TRACKING
CUSTOMIZABLE SOLUTIONS

Best for teams that are

  • HOA and Community Association management companies managing large portfolios
  • Firms needing integrated accounting, board reporting, and maintenance

Skip if

  • Rental property managers focusing on leasing, tenant screening, and rent collection
  • Commercial real estate managers or single-family rental investors

Expert Take

Our analysis shows CincSystems stands out primarily for its 'banker-founded' DNA, offering financial integrations that go far beyond standard API connections. Research indicates the platform's ability to handle lockbox processing, positive pay, and auto-reconciliation directly within the interface is a major efficiency driver for large associations. Additionally, the Cephai AI suite represents a forward-thinking approach to reducing administrative friction, although documented mobile app stability issues remain a notable trade-off for field operations.

Pros

  • Deep integrated banking & lockbox services
  • AI-powered automation (Cephai) for workflows
  • All-in-one platform for large portfolios
  • Offline mobile mode for field inspections
  • Scalable architecture backed by Hg Capital

Cons

  • Mobile app crashes on photo upload
  • Steep learning curve for new users
  • Rigid custom reporting options
  • Opaque quote-based pricing model
  • Support response times can be slow
4
Expert Score
9.6 / 10
701
133
PREVENTIVE MAINTENANCE PRO

FMX Property Maintenance Management

FMX Property Maintenance Management
View Website
FMX's Property Maintenance Management software is designed specifically for the property management industry. It streamlines work orders, preventive maintenance, and facility scheduling, catering to the needs of property managers to handle multiple tasks efficiently. The software is configurable, ensuring it can adapt to the evolving needs of your business and leading to improved satisfaction rates.
FMX's Property Maintenance Management software is designed specifically for the property management industry. It streamlines work orders, preventive maintenance, and facility scheduling, catering to the needs of property managers to handle multiple tasks efficiently. The software is configurable, ensuring it can adapt to the evolving needs of your business and leading to improved satisfaction rates.
PREVENTIVE MAINTENANCE PRO

Best for teams that are

  • Facility managers in schools, manufacturing, or government needing strong maintenance tracking
  • Organizations needing a user-friendly CMMS for work orders and preventive maintenance

Skip if

  • Residential property managers needing rent collection, leasing, or tenant screening
  • Teams requiring a highly robust, native mobile app experience for field technicians

Expert Take

Our analysis shows FMX excels by unifying maintenance and event scheduling, a critical dual-need for their primary K-12 and property management audience. Research indicates that unlike many competitors charging per-user, FMX offers unlimited requestors, significantly lowering barriers for organizations with many staff members. Based on documented features, the seamless integration with Building Automation Systems (BAS) allows for automated facility regulation based on scheduled events, a distinct efficiency advantage.

Pros

  • Unlimited free 'requesting' users (students/staff)
  • Seamless integration with Building Automation Systems
  • Unified maintenance and event scheduling platform
  • Exceptional customer support (98% satisfaction)
  • Specialized features for K-12 education

Cons

  • Mobile app functionality is limited
  • No public pricing transparency
  • Failed inspections don't auto-trigger work orders
  • Reporting customization can be limited
  • Advanced features require paid add-ons
5
Expert Score
9.2 / 10
548
131
INDUSTRY-SPECIFIC FEATURES
24/7 SUPPORT

Buildium Maintenance Software

Buildium Maintenance Software
View Website
Buildium's property management maintenance and work order software is an industry-specific solution designed to streamline maintenance requests and tasks for property managers. Its comprehensive platform allows for effortless tracking of tenant requests and maintenance tasks, catering to the unique, high-volume workflow needs of property management professionals.
Buildium's property management maintenance and work order software is an industry-specific solution designed to streamline maintenance requests and tasks for property managers. Its comprehensive platform allows for effortless tracking of tenant requests and maintenance tasks, catering to the unique, high-volume workflow needs of property management professionals.
INDUSTRY-SPECIFIC FEATURES
24/7 SUPPORT

Best for teams that are

  • Residential property managers and HOAs needing an all-in-one accounting platform
  • Small to mid-sized portfolios (50-5000 units) wanting integrated maintenance

Skip if

  • Commercial property managers requiring advanced billable work orders
  • Large enterprises needing highly specialized or custom maintenance workflows

Expert Take

Our analysis shows Buildium excels at unifying maintenance workflows with accounting, ensuring that every repair request is tracked from submission to vendor payment. Research indicates their 'Resident Center' significantly streamlines communication, allowing tenants to upload photos of issues directly. While the entry-level plan has support limitations, the platform's award-winning service history and deep integration with tools like HappyCo make it a powerhouse for growing portfolios.

Pros

  • Centralized maintenance work order tracking
  • Award-winning customer support team
  • Robust integration marketplace (HappyCo, etc.)
  • Tenant portal for easy requests
  • Automated vendor communication tools

Cons

  • Phone support gated to higher tiers
  • Extra fees for bank setup
  • Open API restricted to Premium
  • Mobile app lacks full desktop parity
  • Reporting customization can be limited
6
Expert Score
9.1 / 10
489
63

Breezeway Property Care Platform

Breezeway Property Care Platform
View Website
Breezeway is a highly specialized SaaS solution designed for property managers. It streamlines property care, operations, and communication tasks, ensuring efficient coordination and verification of rental property work. It directly addresses the industry's need for a centralized, organized, and reliable system to manage property-related work orders and communications.
Breezeway is a highly specialized SaaS solution designed for property managers. It streamlines property care, operations, and communication tasks, ensuring efficient coordination and verification of rental property work. It directly addresses the industry's need for a centralized, organized, and reliable system to manage property-related work orders and communications.

Best for teams that are

  • Short-term and vacation rental managers needing detailed turnover coordination
  • Hospitality operators requiring high-quality assurance and guest messaging

Skip if

  • Long-term residential managers who do not need frequent turnover scheduling
  • Commercial property managers or those needing general facility maintenance only

Expert Take

Our analysis shows Breezeway effectively bridges the gap between booking management and physical property care. Research indicates it is unique in its heavy emphasis on safety and quality assurance, offering VRMA-endorsed certification programs directly within the platform. Based on documented features, its ability to pull reservation data from over 40 PMS providers to automate complex cleaning and maintenance schedules makes it a standout for operational efficiency.

Pros

  • Automated task scheduling based on PMS data
  • VRMA-endorsed safety and certification programs
  • Deep integrations with 40+ PMS providers
  • Mobile app for field staff coordination
  • Guest messaging and gap-night revenue tools

Cons

  • Mobile app can be glitchy (Android)
  • Onboarding can be complex and detailed
  • Support response times sometimes delayed
  • Separate pricing for messaging add-ons
7
Expert Score
9.0 / 10
665
29
SEAMLESS INTEGRATION
TIME SAVER

Propertyware Work Order App

Propertyware Work Order App
View Website
Propertyware's work order management solution is designed specifically for rental property managers, offering features that streamline maintenance tasks. It allows users to create work orders, bill invoices, and communicate with both owners and tenants automatically, significantly reducing administrative workload.
Propertyware's work order management solution is designed specifically for rental property managers, offering features that streamline maintenance tasks. It allows users to create work orders, bill invoices, and communicate with both owners and tenants automatically, significantly reducing administrative workload.
SEAMLESS INTEGRATION
TIME SAVER

Best for teams that are

  • Large single-family rental portfolios needing customization and scattered-site management
  • Property managers requiring deep reporting and customizable workflows

Skip if

  • Multi-family apartment managers, as the interface is optimized for single-family
  • Small landlords or those wanting a simple, out-of-the-box solution without setup

Expert Take

Our analysis shows Propertyware stands out for its enterprise-grade vendor management, specifically the ability to assign multiple vendors to a single work order [source: https://www.propertyware.com/work-order-tracking-app/]. Research indicates the integrated Maintenance Contact Center and AssetProtect liability programs provide a scalable infrastructure for large single-family portfolios [source: https://www.propertyware.com/assetprotect/]. Based on documented features, the offline inspection capability with 'snap, tag & go' photo organization addresses critical field efficiency needs [source: https://www.propertyware.com/property-inspection-software/].

Pros

  • Multi-vendor assignment per work order
  • Offline mobile inspection capabilities
  • Integrated vendor portal and app
  • 24/7 Maintenance Contact Center add-on
  • Backed by RealPage ecosystem

Cons

  • Mobile app stability issues (crashes)
  • High monthly minimum fees ($250+)
  • Dated user interface design
  • Implementation fees (2x monthly sub)
  • Photo sync reliability problems
8
Expert Score
8.9 / 10
469
133
EFFORTLESS COMMUNICATION
COST REDUCTION HERO

Property Meld Maintenance Software

Property Meld Maintenance Software
View Website
Property Meld is a dedicated work order system designed to streamline property maintenance tasks. With a focus on improving efficiency and reducing maintenance costs, it offers a comprehensive platform that addresses the unique needs of property managers, from scheduling and tracking tasks to automating communications with tenants and service providers.
Property Meld is a dedicated work order system designed to streamline property maintenance tasks. With a focus on improving efficiency and reducing maintenance costs, it offers a comprehensive platform that addresses the unique needs of property managers, from scheduling and tracking tasks to automating communications with tenants and service providers.
EFFORTLESS COMMUNICATION
COST REDUCTION HERO

Best for teams that are

  • Residential property managers (100+ units) wanting to automate maintenance coordination
  • Firms using AppFolio, Buildium, or Rent Manager needing better maintenance workflows

Skip if

  • Small landlords with fewer than 100 units due to lower ROI on automation
  • Those seeking a standalone all-in-one PMS with accounting and leasing

Expert Take

Property Meld shines in its ability to simplify and streamline the property maintenance process. Its automated communication system keeps all parties in the loop, reducing misunderstandings and increasing tenant satisfaction. Additionally, real-time tracking of maintenance tasks enables property managers to stay on top of their responsibilities and ensure everything runs smoothly. This focus on efficiency and cost reduction is why industry professionals love Property Meld.

Pros

  • Automated communication
  • Real-time tracking
  • Efficiency improvements
  • Cost reduction
  • Tenant satisfaction

Cons

  • Custom pricing might be expensive
  • May require training to fully utilize
9
Expert Score
8.8 / 10
368
94

UpKeep Property Management Software

UpKeep Property Management Software
View Website
UpKeep is specifically designed for property managers, providing a streamlined solution for work order management, asset tracking, and preventative maintenance scheduling. Its features are tailored to meet the demands of this industry, making property maintenance tasks more efficient and less time-consuming.
UpKeep is specifically designed for property managers, providing a streamlined solution for work order management, asset tracking, and preventative maintenance scheduling. Its features are tailored to meet the demands of this industry, making property maintenance tasks more efficient and less time-consuming.

Best for teams that are

  • Maintenance teams needing a mobile-first CMMS for asset and equipment tracking
  • Facilities managers in manufacturing, healthcare, or multi-site operations

Skip if

  • Residential managers needing rent collection, leasing, or tenant screening tools
  • Companies without physical assets or heavy equipment to maintain

Expert Take

UpKeep stands out in the property management industry for its user-friendly interface and comprehensive maintenance tools. It simplifies work order management and maintenance scheduling, which are critical in this industry. The mobile-first design allows property managers to handle tasks on-the-go, making it a favorite among professionals who are often away from their desks.

Pros

  • Tailored for property managers
  • Mobile-first design for on-the-go management
  • Preventative maintenance scheduling
  • Asset lifecycle tracking
  • Easy-to-use interface

Cons

  • Free tier limitations
  • Paid plans can be pricey for large teams
  • Limited customization
10
Expert Score
8.5 / 10
451
170

FieldPulse Property Management

FieldPulse Property Management
View Website
FieldPulse's Property Management Work Order Software is a comprehensive solution designed specifically for small to medium-sized businesses in the property management industry. It addresses industry-specific needs by streamlining the creation and tracking of work orders, efficient assignment of technicians, and ensuring timely billing and payment processes.
FieldPulse's Property Management Work Order Software is a comprehensive solution designed specifically for small to medium-sized businesses in the property management industry. It addresses industry-specific needs by streamlining the creation and tracking of work orders, efficient assignment of technicians, and ensuring timely billing and payment processes.

Best for teams that are

  • Trade contractors (HVAC, plumbing) and self-managing landlords with in-house crews
  • Small service businesses needing scheduling, dispatching, and invoicing in one app

Skip if

  • Large property management companies needing tenant portals and trust accounting
  • Managers looking for a full residential lease and rent collection system

Expert Take

FieldPulse Property Management software stands out for its ability to streamline property management tasks. It minimizes administrative tasks and maximizes operational efficiency, allowing managers to focus on providing quality service. Its seamless integration with popular apps like QuickBooks and its mobile access feature makes it a handy tool for property managers on the go. It is this level of convenience and efficiency that makes it loved by industry professionals.

Pros

  • Efficient work order management
  • Seamless technician assignment
  • Streamlined billing and payment
  • Mobile access
  • Integration with popular apps

Cons

  • Requires internet connection
  • May require training for optimal usage

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1 Building Engines Work Order Management
Yes No Contact for trial No Enterprise API only No SOC 2 Yardi, MRI Software, Salesforce Enterprise plans only Enterprise pricing
2 Cove: Commercial Property Management
Yes No Contact for trial No No Yes Not specified Slack, Google Workspace, Microsoft 365 No Enterprise pricing
3 CincSystems Maintenance Management
Yes No Contact for trial No No Email/Ticket only Not specified QuickBooks, Microsoft 365, Google Workspace No Custom pricing
4 FMX Property Maintenance Management
Yes No Contact for trial No Yes No Not specified Google Calendar, Microsoft Outlook, Slack Yes Contact for pricing
5 Buildium Maintenance Software
Yes No Yes - 14 days No No Email/Ticket only ISO 27001 QuickBooks, Zillow, Apartments.com No Enterprise pricing
6 Breezeway Property Care Platform
Yes No Contact for trial Yes No Yes Not specified Airbnb, VRBO, QuickBooks No Contact for pricing
7 Propertyware Work Order App
Yes No Contact for trial No No Email/Ticket only Not specified QuickBooks, DocuSign, Yardi No Enterprise pricing
8 Property Meld Maintenance Software
Yes No Contact for trial Yes No Yes Not specified Google Calendar, QuickBooks, Slack No Custom pricing
9 UpKeep Property Management Software
Yes Yes Yes - 7 days Yes Yes Yes Not specified Slack, Google Workspace, Microsoft 365 Yes $40/user/month
10 FieldPulse Property Management
Yes Yes Yes - 14 days Yes No Yes Not specified QuickBooks, Google Calendar, Stripe No $20/user/month
1

Building Engines Work Order Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
No
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Yardi, MRI Software, Salesforce
Supports SSO
Enterprise plans only
Starting Price
Enterprise pricing
2

Cove: Commercial Property Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Microsoft 365
Supports SSO
No
Starting Price
Enterprise pricing
3

CincSystems Maintenance Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, Microsoft 365, Google Workspace
Supports SSO
No
Starting Price
Custom pricing
4

FMX Property Maintenance Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Google Calendar, Microsoft Outlook, Slack
Supports SSO
Yes
Starting Price
Contact for pricing
5

Buildium Maintenance Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
QuickBooks, Zillow, Apartments.com
Supports SSO
No
Starting Price
Enterprise pricing
6

Breezeway Property Care Platform

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Airbnb, VRBO, QuickBooks
Supports SSO
No
Starting Price
Contact for pricing
7

Propertyware Work Order App

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, DocuSign, Yardi
Supports SSO
No
Starting Price
Enterprise pricing
8

Property Meld Maintenance Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Google Calendar, QuickBooks, Slack
Supports SSO
No
Starting Price
Custom pricing
9

UpKeep Property Management Software

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Microsoft 365
Supports SSO
Yes
Starting Price
$40/user/month
10

FieldPulse Property Management

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, Google Calendar, Stripe
Supports SSO
No
Starting Price
$20/user/month

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How We Rank Products

Our Evaluation Process

The "How We Choose" section for work order systems for property managers outlines a comprehensive research methodology that evaluates products based on several key factors. These factors include specifications, features, customer reviews, ratings, and overall value for money, which are crucial for property managers seeking efficient maintenance management solutions. Specific considerations for this category involve usability, integration capabilities with existing systems, scalability, and customer support responsiveness, as these elements significantly impact day-to-day operations. Rankings were determined by analyzing a range of data sources, including comparative research of product specifications, aggregated customer feedback, and an evaluation of ratings across various platforms, ensuring a well-rounded perspective on each product's strengths and weaknesses.

Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.

Verification

  • Products evaluated through comprehensive research and analysis of industry standards and user feedback.
  • Rankings based on a thorough analysis of software features, customer ratings, and expert opinions.
  • Selection criteria focus on key functionality, user experience, and integration capabilities for property management needs.

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Score Breakdown

0.0 / 10

What This Award Means