Finding the Right Mobile Workforce Tools for Utility Operations: What Data and Customers Really Say When it comes to equipping utility operations with mobile workforce tools, customer reviews show that ease of use and robust functionality often take center stage. For instance, many users report that tools like ServiceTitan and Jobber shine with their intuitive interfaces, making onboarding a breeze for teams of all sizes. Market research suggests that features such as real-time GPS tracking and automated scheduling are crucial for optimizing field operations, with customers consistently praising these capabilities for saving time and reducing operational headaches. Interestingly, while flashy add-ons might look appealing, data indicates that reliability and customer support are what truly matter in the long run. Industry reports show that nearly 70% of utility companies prioritize platforms that offer strong customer service, with Salesforce Field Service often ranking high in expert comparisons for its support team responsiveness. And let’s be honest—who has time to deal with tech support when you’re knee-deep in a project?Finding the Right Mobile Workforce Tools for Utility Operations: What Data and Customers Really Say When it comes to equipping utility operations with mobile workforce tools, customer reviews show that ease of use and robust functionality often take center stage.Finding the Right Mobile Workforce Tools for Utility Operations: What Data and Customers Really Say When it comes to equipping utility operations with mobile workforce tools, customer reviews show that ease of use and robust functionality often take center stage. For instance, many users report that tools like ServiceTitan and Jobber shine with their intuitive interfaces, making onboarding a breeze for teams of all sizes. Market research suggests that features such as real-time GPS tracking and automated scheduling are crucial for optimizing field operations, with customers consistently praising these capabilities for saving time and reducing operational headaches. Interestingly, while flashy add-ons might look appealing, data indicates that reliability and customer support are what truly matter in the long run. Industry reports show that nearly 70% of utility companies prioritize platforms that offer strong customer service, with Salesforce Field Service often ranking high in expert comparisons for its support team responsiveness. And let’s be honest—who has time to deal with tech support when you’re knee-deep in a project? Budget considerations also play a vital role; many consumers report looking for solutions that fit within the $50 to $150 per user per month range while still meeting their operational needs. Seasonal demands can also impact which tools are best—some software shines during peak times when the workload is heavier. As you weigh your options, remember: choosing the right tool isn't just about the latest features; it's about finding something that will stand the test of time—and maybe even help you avoid the dreaded “tech support” phone tree!
IFS MWM is a cutting-edge solution specifically tailored for the utility operations industry. It optimizes field operations by providing real-time data, boosting productivity, and enhancing customer service. The software directly addresses the industry's need for efficient scheduling, resource allocation, and digital transformation.
IFS MWM is a cutting-edge solution specifically tailored for the utility operations industry. It optimizes field operations by providing real-time data, boosting productivity, and enhancing customer service. The software directly addresses the industry's need for efficient scheduling, resource allocation, and digital transformation.
AI-POWERED EFFICIENCY
AUTOMATED OPERATIONS
Best for teams that are
Large enterprises with complex, high-volume scheduling requirements
Utilities requiring AI-driven optimization for asset maintenance
Organizations needing to manage complex service level agreements (SLAs)
Skip if
Small businesses with simple or manual scheduling needs
Teams looking for a plug-and-play app without complex implementation
Organizations with limited budgets for enterprise-grade software
Expert Take
Our analysis shows IFS Mobile Workforce Management stands out for its 'Industrial AI' capabilities, particularly the Planning & Scheduling Optimization (PSO) engine which can automate up to 99% of dispatch decisions. Research indicates it is a top-tier choice for asset-intensive industries like utilities and aerospace due to deep vertical functionality and robust offline capabilities. While implementation is complex and costly, the documented depth of features and market leadership make it a powerful solution for large-scale enterprises.
Pros
AI-driven scheduling with 99% automation potential
Robust offline mode for remote environments
Gartner Peer Insights Customers' Choice 2025
Integrated remote assistance with live video
Deep industry functionality for utilities/aerospace
Cons
Steep learning curve for new users
High implementation costs ($100k+)
Occasional offline synchronization bugs
Complex integration with non-IFS systems
Support response times can be slow
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of features for managing the full field service lifecycle, including work order management, asset tracking, and mobile execution.
What We Found
IFS offers a comprehensive suite covering the full lifecycle from initiation to completion, featuring embedded remote assistance, asset management integration, and deep industry-specific functionality for utilities and aerospace.
Score Rationale
The product scores highly due to its extensive feature set that spans the entire service lifecycle, though its complexity prevents a perfect score.
Supporting Evidence
The solution includes built-in remote assistance where experts can join via live camera feed to support field technicians. Experts can join via live camera feed to support field technicians, annotate visuals and troubleshoot in real time
— platned.com
IFS Cloud MWM optimizes the management of mobile employees covering the full lifecycle of work management from initiation to completion. IFS Cloud MWM optimizes the management of mobile employees, covering the full lifecycle of work management from initiation to completion.
— ifs.com
The software supports optimized scheduling and resource allocation, crucial for utility operations.
— ifs.com
Documented in official product documentation, IFS MWM offers real-time data accessibility, optimizing field operations for utility companies.
— ifs.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for third-party validation, analyst rankings, and industry awards that demonstrate market leadership and reliability.
What We Found
IFS is a dominant market leader, recognized as a Gartner Peer Insights Customers' Choice for 2025 and a multi-year Leader in the Gartner Magic Quadrant for Field Service Management.
Score Rationale
Consistent recognition as a Leader in major analyst reports and high peer review ratings justify a near-perfect credibility score.
Supporting Evidence
IFS has been named a Leader in the Gartner Magic Quadrant for Field Service Management seven consecutive times. For the 7th time in a row, IFS has been named a Leader in the 2022 Gartner Magic Quadrant for Field Service Management
— fieldtechnologiesonline.com
IFS was recognized as the only Customers' Choice vendor for the 2025 Field Service Management category on Gartner Peer Insights. IFS have been recognized as a Customers' Choice vendor for 2025 Field Service Management category on Gartner® Peer Insights™
— ifs.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of adoption, training requirements, and the quality of vendor support.
What We Found
While powerful, the platform is noted for a steep learning curve and complexity, with some users reporting challenges in adoption and delays in support response.
Score Rationale
The score is impacted by documented reports of a steep learning curve and occasional support delays, despite the software's power.
Supporting Evidence
Some customers have expressed frustration with support timeliness and bug fixes. We are having issues with the timeliness of requested deliveries... along with what I consider to be a timely response to support cases/tickets
— gomocha.com
Users have reported a steep learning curve, noting the system can be challenging to master initially. users reported that the system has a steep learning curve and can be challenging to master at first especially for new users
— youtube.com
Initial setup may be complex, but the software empowers mobile workforces with enhanced decision-making capabilities.
— ifs.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing accessibility, transparency of costs, and the balance between investment and feature value.
What We Found
Pricing is enterprise-grade and opaque, with high implementation costs often exceeding $100k, making it less accessible for smaller organizations.
Score Rationale
The high entry cost and lack of public pricing transparency result in a lower score, positioning it strictly as a premium enterprise solution.
Supporting Evidence
Pricing for the mobile workforce management module can start from £250,000 for large organizations. Price: From £250,000. Best for: Organisations with 200+ users.
— comparesoft.com
Implementation costs can range from $100,000 to $500,000, with monthly user fees between $200 and $500. Setup costs range from $100K to $500K. Monthly fees are $200 to $500 per user
— selecthub.com
Enterprise pricing is available, with custom quotes required, offering flexibility for large-scale utility operations.
— ifs.com
9.7
Category 5: Planning & Scheduling Optimization
What We Looked For
We examine the sophistication of scheduling algorithms, automation rates, and the ability to handle complex constraints in real-time.
What We Found
The AI-driven 'Always Optimising' engine is a standout feature, capable of achieving up to 99% automation by utilizing 35+ algorithms to optimize schedules continuously.
Score Rationale
This category receives a near-perfect score due to documented evidence of industry-leading automation rates and sophisticated AI capabilities.
Supporting Evidence
IFS PSO enables real-time dynamic scheduling that optimizes for profit, cost reduction, and SLA compliance. At its core, IFS PSO also delivers dynamic scheduling that can be optimized by several criteria to increase profit, reduce cost and ensure service level agreement (SLA) compliance.
— ifs.com
The continuous optimization engine uses AI to select from 35 different algorithms, achieving automation rates of up to 99%. The Continuous Optimization engine, utilizing 35 different algorithms and AI selection... can achieve scheduling automation of 95% and above (up to 99% achieved by some customers).
— novacura.com
Listed in the company's integration directory, IFS MWM integrates seamlessly with central management systems.
— ifs.com
8.9
Category 6: Offline & Remote Capabilities
What We Looked For
We assess the reliability of mobile apps in disconnected environments, sync capabilities, and tools for remote field work.
What We Found
The platform supports robust offline workflows for remote sites, though some users have reported occasional synchronization issues and bugs.
Score Rationale
Strong native offline capabilities and remote assistance features drive a high score, slightly tempered by user reports of sync challenges.
Supporting Evidence
Users have reported technical challenges with data synchronization and app performance in offline modes. The data does not sync and there are missing transactions in IFS ERP; Apps errors such as sync failing
— community.ifs.com
The mobile app supports fully disconnected environments, allowing work orders to be processed offline and synced later. The IFS MWO app supports disconnected environments like remote or underground sites. Work orders and task data are fully accessible even offline
— platned.com
Outlined in published security documentation, IFS MWM adheres to industry standards for data protection.
— ifs.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Documented user reports of synchronization failures and missing transactions during offline/online data transfer.
Impact: This issue caused a significant reduction in the score.
OverIT's Mobile Workforce Management (MWM) is designed specifically for managing mobile workers in utility operations. It brings together AI-driven processes, advanced scheduling tools, and real-time data to streamline field operations and improve service quality.
OverIT's Mobile Workforce Management (MWM) is designed specifically for managing mobile workers in utility operations. It brings together AI-driven processes, advanced scheduling tools, and real-time data to streamline field operations and improve service quality.
REAL-TIME UPDATES
SEAMLESS SCHEDULING
Best for teams that are
Utilities managing linear assets like pipelines and transmission lines
Teams needing Augmented Reality (AR) for remote expert support
Operations requiring deep GIS integration for complex infrastructure
Skip if
Service businesses not managing complex linear infrastructure
Teams looking for a simple, lightweight dispatch application
Organizations that do not need advanced features like AR or GIS
Expert Take
Our analysis shows OverIT excels by merging deep GIS capabilities with Field Service Management, a critical requirement for linear asset industries like utilities and energy. Research indicates their "NextGen Geo" feature allows technicians to redline maps offline—a rare capability that solves real-world infrastructure challenges. Based on documented features, the integration of Augmented Reality for remote support further distinguishes it as a forward-thinking solution for complex field operations.
Pros
Advanced offline GIS redlining & mapping
AR-enabled remote expert collaboration
AI-driven scheduling and predictive dispatch
Specialized for linear assets (Utilities/Energy)
Recognized Gartner Visionary & IDC Leader
Cons
Complex, resource-intensive implementation process
Mobile app customization limitations
Opaque, enterprise-tier pricing model
Not suitable for small/mid-sized businesses
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
Comprehensive field service features including scheduling, dispatch, and asset management tailored for linear assets.
What We Found
Offers end-to-end FSM with specialized modules for linear assets, including AI-driven scheduling, predictive job duration, and deep GIS integration for utilities.
Score Rationale
Scores highly due to specialized features for linear assets (utilities/energy) that generalist FSM tools lack, such as network tracing and hydrogeological risk evaluation.
Supporting Evidence
Modules include Network Tracing, Offline mobile GIS redlining, and Meter reading assistant. Network Tracing. Gain real-time map visibility into network connections... Offline mobile GIS redlining... Meter reading assistant.
— overit.ai
The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities to boost field activities. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities
— gartner.com
Geolocation and augmented reality features enhance remote troubleshooting, as described in the product documentation.
— overit.ai
AI-driven optimization and advanced scheduling tools are documented in the official product overview.
— overit.ai
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
Industry recognition, analyst rankings, and a proven track record with major enterprise clients.
What We Found
Recognized as a Visionary in the Gartner Magic Quadrant for FSM four consecutive times and named a Leader in the IDC MarketScape for Utilities.
Score Rationale
Consistent recognition by top analyst firms (Gartner, IDC) and backing by Bain Capital validates its status as a premium, trusted enterprise solution.
Supporting Evidence
OverIT named a Leader in the 2023-2024 IDC MarketScape for Worldwide Field Service Management Solutions for Utilities. OverIT named a Leader in the 2023-2024 IDC MarketScape for Worldwide Field Service Management Solutions for Utilities.
— overit.ai
OverIT has been named a Visionary in the Gartner® Magic Quadrant™ for Field Service Management for the fourth time in a row. OverIT has been named a Visionary in the Gartner® Magic Quadrant™ for Field Service Management for the fourth time in a row
— fieldservicenews.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
Intuitive mobile interfaces for technicians and effective support for complex deployments.
What We Found
Technicians report the mobile app is intuitive and unifies multiple tools, though some users note implementation complexity and customization limits.
Score Rationale
Strong end-user feedback for the mobile app balances out reports of complex implementation processes common in enterprise software.
Supporting Evidence
Users have experienced issues that impacted business operations despite the product being very good. The product is very good... but we have experienced issues that have impacted the business operation.
— gartner.com
Technicians love our mobile app. It's intuitive, works offline, and unifies multiple apps on one screen. Technicians love our mobile app. It's intuitive, works offline, and unifies multiple apps on one screen.
— overit.ai
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
Clear pricing structures and transparent ROI indicators for enterprise buyers.
What We Found
Pricing is not publicly available and is described as 'higher overall cost' suitable for large enterprises, with complex implementation adding to TCO.
Score Rationale
The score reflects the lack of public pricing and the high total cost of ownership (implementation + license) which restricts accessibility to large enterprises.
Supporting Evidence
Complex implementation needs can require significant time and resources. Complex implementation needs: Customization, integrations, and full-scale deployments can require significant time, resources
— flowster.app
Pricing is not publicly disclosed and may be out of reach for smaller or mid-sized solar companies. Higher overall cost: Pricing is not publicly disclosed and may be out of reach for smaller or mid-sized solar companies
— flowster.app
Pricing is available on request, limiting upfront cost visibility.
— overit.ai
9.5
Category 5: GIS & Augmented Reality Innovation
What We Looked For
Advanced geospatial capabilities and AR tools integrated directly into the field service workflow.
What We Found
Delivers market-leading GIS capabilities like offline redlining and network tracing, combined with AR for remote expert guidance and hands-free debriefing.
Score Rationale
This is a standout category where the product exceeds market standards, offering 'NextGen Geo' and AR features that are critical differentiators for linear asset industries.
Supporting Evidence
Leverage augmented reality (AR) for an enhanced utility network functionality. Leverage augmented reality (AR) for an enhanced utility network functionality, allowing technicians to locate and interact with real-world network assets
— overit.ai
Offline mobile GIS redlining feature gives technicians the possibility to mark inaccuracies directly on the map. The offline mobile GIS redlining feature gives technicians the possibility to mark the inaccuracies or changes needed directly on the map
— overit.ai
Integration with existing systems is documented in the company's integration directory.
— overit.ai
9.1
Category 6: Offline & Mobile Execution
What We Looked For
Reliable performance in remote environments with limited or no connectivity.
What We Found
The mobile app is engineered for 'mission-critical' offline operations, allowing full data capture, map access, and debriefing without internet connection.
Score Rationale
The ability to perform complex GIS tasks and debriefs completely offline anchors this high score, addressing a primary pain point for field crews in remote areas.
Supporting Evidence
Technicians can continue updating and annotating maps even without an Internet connection. Technicians can continue to updatinge and annotatinge maps even without an Internet connection.
— overit.ai
Manage mission-critical operations with real-time updates and seamless data capture—even offline. Manage mission-critical operations with real-time updates and seamless data capture—even offline
— overit.ai
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly disclosed and is noted to be on the higher end, making it potentially out of reach for smaller or mid-sized organizations.
Impact: This issue had a noticeable impact on the score.
Implementation is described as complex and resource-intensive, often requiring significant time and reliance on consultants, contributing to a higher total cost of ownership.
Impact: This issue caused a significant reduction in the score.
CGI OpenGrid360 is a powerful tool specifically designed for U.S. Utility companies, enhancing their mobile workforce capabilities with comprehensive outage management and geospatial information. It streamlines operations, improves response times, and paves the way for advanced grid operations.
CGI OpenGrid360 is a powerful tool specifically designed for U.S. Utility companies, enhancing their mobile workforce capabilities with comprehensive outage management and geospatial information. It streamlines operations, improves response times, and paves the way for advanced grid operations.
UTILITY-SPECIFIC
Best for teams that are
Grid operators focused on data integration and network modernization
Utilities needing to unify data across IT and OT systems
Large-scale network owners managing complex data models
Skip if
Small utilities looking for a simple, standalone dispatch app
Teams not focused on grid data integration or modernization
Organizations needing only basic task management features
Expert Take
Our analysis shows CGI OpenGrid360 effectively bridges the gap between legacy Operational Technology (OT) and modern Information Technology (IT) through its 'Foundation' layer. Research indicates its adherence to the Common Information Model (CIM) ensures interoperability, preventing the data silos common in proprietary utility software. Based on documented case studies with major operators like Western Power Distribution, it offers a proven path for utilities managing the complex transition to distributed energy resources.
Pros
Modular architecture allows incremental adoption
Offline-capable mobile workforce tools
Compliant with IEC Common Information Model
Unifies IT and OT data streams
Validated by major utility case studies
Cons
Pricing and licensing terms are opaque
Requires manual data stewardship for errors
Complex integration with legacy systems
Heavy reliance on consulting for setup
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We look for a comprehensive suite covering the entire utility value chain from asset management to outage resolution and field operations.
What We Found
CGI OpenGrid360 offers a modular suite including Asset, Network, Workforce, and DERMS, underpinned by a 'Foundation' layer that integrates IT and OT data.
Score Rationale
The product scores highly due to its end-to-end coverage of the utility lifecycle and specific modules for emerging needs like renewable energy operations.
Supporting Evidence
The solution uses a technology-agnostic cloud architecture and integration techniques compliant with the Common Information Model (CIM). It uses a technology-agnostic cloud architecture, integration techniques that comply with the Common Information Model (CIM)
— cgi.com
The suite features modules for asset, network, work management, field mobility, and renewable energy operations. CGI OpenGrid360 features modules for asset, network and work management, field mobility and workforce management, as well as renewable energy operations
— cgi.com
Documented in official product documentation, CGI OpenGrid360 offers comprehensive outage management and geospatial information integration.
— cgi.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption by major utility operators and proven deployment in critical infrastructure environments.
What We Found
The platform is used by major entities like Western Power Distribution and SP Energy Networks, and CGI is a long-standing global IT consultancy.
Score Rationale
The score reflects strong validation from Tier-1 utility providers in the UK and US, reinforcing its status as an enterprise-grade solution.
Supporting Evidence
A large U.S. utility implemented the solution for mobile workforce and outage management. Large U.S. Utility worked with CGI OpenGrid360 for mobile workforce implementation, including outage management and geospatial information.
— cgi.com
Developed based on work with Western Power Distribution (WPD) and SP Energy Networks. CGI teams developed CGI OpenGrid360 based on expertise acquired from work on smart grid innovation programs, such as solving data challenges with SP Energy Networks and Western Power Distribution.
— cgi.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We look for features that support field workers in disconnected environments and minimize disruption during deployment.
What We Found
The platform supports offline field operations, BYOD flexibility, and a 'low impact' implementation approach that overlays existing systems.
Score Rationale
Strong mobile and offline capabilities boost the score, though the inherent complexity of utility integration prevents a perfect score.
Supporting Evidence
Zero-install footprint allows for Bring Your Own Device (BYOD) flexibility. Bring Your Own Device flexibility and a zero-install footprint allows you to access and share operational data without device and hardware/software limitations
— cgi.com
The mobile solution supports offline operations regardless of location or network coverage. Empower technicians with offline support under various conditions for uninterrupted field operations, regardless of location, device or network coverage.
— cgi.com
Outlined in product documentation, the platform may require initial training for optimal use.
— cgi.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We look for transparent pricing models or modular structures that allow utilities to pay only for what they use.
What We Found
While pricing is not public, the modular architecture allows incremental investment, reducing upfront risk compared to 'big bang' replacements.
Score Rationale
The score is impacted by the lack of public pricing (standard for enterprise software) but supported by the cost-efficiency of its modular design.
Supporting Evidence
The solution is modular and scalable, allowing incremental deployment to align investment with business benefits. Modular, scalable and interoperable, the solution can be deployed incrementally... and can be configured to your core systems to align investment with realisation of business benefits.
— cgi.com
Enterprise pricing model available, which may not suit small businesses.
— cgi.com
9.4
Category 5: Data Integration & Interoperability
What We Looked For
We look for the ability to unify siloed IT and OT data streams using industry-standard models rather than proprietary formats.
What We Found
OpenGrid360 excels here by using the IEC Common Information Model (CIM) to create a single reference view across disparate legacy systems.
Score Rationale
This is the product's strongest differentiator, solving the critical industry problem of data silos between operational and information technology.
Supporting Evidence
Integration techniques comply with the Common Information Model (CIM) to facilitate data exchange. integration techniques that comply with the Common Information Model (CIM) to facilitate data exchange
— cgi.com
The solution provides a network reference model enabling a single view across operational technology (OT) and information technology (IT) domains. The CGI OpenGrid Foundation Integrated Network Model provides a network reference model and integration layer to enable a single view of a utility's network across the operational technology (OT) and the information technology (IT) domains.
— cgi.com
Listed in the company's integration directory, the platform supports integration with key utility systems.
— cgi.com
9.0
Category 6: Grid Modernization & DER Management
What We Looked For
We look for specific capabilities to manage distributed energy resources (DERs) and support Net Zero transitions.
What We Found
The suite includes dedicated DERMS modules to orchestrate renewables and manage the volatility of low-carbon technologies.
Score Rationale
High score reflects the platform's specific design focus on the 'energy transition' and management of decentralized assets like EVs and solar.
Supporting Evidence
The system addresses the volatility of demand caused by low carbon technologies like EVs. The nature of demand is becoming more volatile as no and low carbon technologies, such as electric vehicles (EVs) ... become the economically sensible choice
— cgi.com
CGI OpenGrid DERMS helps utilities orchestrate and regulate distributed energy resources. CGI OpenGrid DERMS (Distributed Energy Resource Management System) helps utilities orchestrate and regulate their DERs for enhanced reliability
— cgi.com
Outlined in published security policies, CGI OpenGrid360 adheres to industry-standard compliance and data protection measures.
— cgi.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Implementation is complex, requiring integration with numerous legacy systems (Payroll, HR, GIS, SCADA) and extensive training.
Impact: This issue caused a significant reduction in the score.
Getac's solution caters to utility field teams by providing rugged, durable devices designed for tough environments. The software enhances workforce management, streamlines operations, and increases overall productivity in the utility sector.
Getac's solution caters to utility field teams by providing rugged, durable devices designed for tough environments. The software enhances workforce management, streamlines operations, and increases overall productivity in the utility sector.
RUGGED RELIABILITY
Best for teams that are
Utilities operating in harsh environments requiring rugged hardware integration
Field teams already utilizing or planning to invest in Getac devices
Operations needing seamless GPS connectivity and hardware-based tracking
Skip if
Organizations seeking a purely hardware-agnostic software solution
Office-based teams or those with light-duty field requirements
Small businesses looking for a low-cost, app-store style solution
Expert Take
Our analysis shows Getac's software suite effectively bridges the gap between rugged hardware and workforce safety. Research indicates that utilities like Thames Water achieved "less downtime" and "faster resolution" by integrating Getac's Android ecosystem. Based on documented features, the Driving Safety Utility's ability to auto-switch between GPS and motion sensors for indoor/outdoor screen blanking is a standout capability for mixed-environment operations.
Pros
Perpetual license option for safety software
Seamless Android EMM integration via OEMConfig
Trusted by major UK water utilities
Azure-hosted monitoring for enterprise security
Automated screen blanking for compliance
Cons
SIM driver conflicts reported by users
OEMConfig limited in Work Profile mode
Proprietary software locked to Getac hardware
Requires specific sensors for indoor/outdoor modes
Pricing often requires custom quotes
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive field service features like scheduling, safety automation, and device diagnostics tailored for utility workflows.
What We Found
Getac provides a suite of specialized utilities including the Driving Safety Utility for screen blanking, KeyWedge for barcode scanning, and GDMS for device health monitoring, rather than a standalone ERP.
Score Rationale
The score reflects strong niche capabilities for rugged environments and safety compliance, though it functions more as a hardware-enabling suite than a full-stack workforce management platform.
Supporting Evidence
KeyWedge Barcode Reader Utility enables rear-camera scanning without requiring separate hardware. KeyWedge provides single and multiple barcode scanning features, expanding the capability of any Getac Windows device with a rear camera.
— affinityenterprises.net
Getac Device Monitoring System (GDMS) tracks battery performance, storage, and BSoD events to prevent downtime. Monitoring helps you to maintain operational efficiency through the monitoring of: Battery Performance. Storage. Forced Shutdown Issues.
— getac.com
The Driving Safety Utility automatically blanks screens and locks keyboards when vehicles are in motion to prevent distraction. It works through display blanking while also locking the touchscreen, keyboard (if applicable), and other physical buttons while the vehicle is in motion.
— getac.com
Features include streamlined operations and increased productivity, as outlined in the product's official capabilities.
— getac.com
Documented in official product documentation, Getac provides rugged devices designed for harsh environments, crucial for utility field operations.
— getac.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption by major utility providers, verified case studies, and partnerships with industry leaders.
What We Found
The solution is trusted by major infrastructure providers like Thames Water and Anglian Water, with documented success in large-scale field migrations.
Score Rationale
The score is high due to verifiable adoption by the UK's largest private utility companies and partnerships with Microsoft and Android Enterprise.
Supporting Evidence
GDMS is hosted on Microsoft Azure Cloud Server for enterprise-grade reliability. Centrally hosted and securely stored on a Microsoft Azure® Cloud Server, GDMS means you can proactively reduce the problems caused by device downtime.
— startechgcc.com
Anglian Water uses Getac rugged technology for its extensive field workforce across England. Since implementing Getac rugged technology across its field workforce, Anglian has been able to increase operational efficiency... meaning reduced leaks, improved performance.
— getac.com
Thames Water migrated its field workforce to Getac's Android ecosystem to improve asset management. Thames Water is in the midst of a multi-year organisational transformation... A key part of this is the migration of its field-based workforce to a flexible new Android-based ecosystem.
— networkingplus.co.uk
Recognized in industry publications for its rugged design tailored to utility operations.
— utilityproducts.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces, ease of deployment, and positive user feedback from field technicians.
What We Found
Users report the interface is easy to navigate and facilitates quick app switching, with utilities designed for one-touch operation.
Score Rationale
The score is anchored by positive field engineer feedback regarding ease of use, though some technical driver management issues prevent a perfect score.
Supporting Evidence
GDMS provides a central dashboard to view the health of all deployed devices in one place. Getac Device Monitoring System helps you monitor the health of your deployed devices from a central dashboard – have your finger on the pulse of all your devices' health from one screen.
— affinityenterprises.net
KeyWedge offers one-click scanning via an app icon or programmable hardware button. KeyWedge provides one-click scanning via the app icon or a programmable hardware button.
— airport-suppliers.com
Thames Water engineers found the interface easy and quick for switching between applications. the interface is really easy it's it's really quick to do get from app to app
— youtube.com
Outlined in product documentation, the software enhances usability by streamlining operations for utility teams.
— getac.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, perpetual license options, and transparent cost structures for enterprise software.
What We Found
Getac offers perpetual licenses for some safety utilities and subscription models for monitoring, with pricing available through resellers.
Score Rationale
The score reflects the value of perpetual licensing options, although the necessity of obtaining quotes for enterprise deployments slightly reduces transparency.
Supporting Evidence
Evidence management licenses include cloud plans for body-worn cameras. Getac Evidence License- Include Cloud Plan for BWC... Price: $72.16
— govconnection.com
Getac Essentials subscription licenses are available for 5-year terms. Getac Essentials - subscription license (5 years) - 1 device... Advertised Price $188.99
— cdw.com
The Driving Safety Utility is available as a one-time payment for a perpetual license. One-time payment for perpetual license is a cost-effective way to safeguard your workforce, protecting your most valuable assets.
— getac.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official product page.
— getac.com
9.1
Category 5: Security, Compliance & Safety
What We Looked For
We look for features that ensure regulatory compliance, data security, and physical safety for field workers.
What We Found
The software ensures compliance with driving legislation via screen blanking and leverages Azure for secure data hosting.
Score Rationale
This category scores highly because the Driving Safety Utility directly addresses legal compliance for vehicle fleets and the cloud infrastructure is enterprise-grade.
Supporting Evidence
OEMConfig allows timely security patch updates via Firmware Over-the-Air (FOTA). Devices can also be quickly updated with new security patches using Firmware over-the-air (FOTA) functionality.
— getac.com
GDMS utilizes Two-Factor Authentication and Password Rotation for security. With Two-Factor Authentication (2FA) & Password Rotation, users can login to GDMS securely for added peace of mind.
— affinityenterprises.net
The Driving Safety Utility ensures compliance with regional driving legislation by blanking screens. Safeguarding moving commercial vehicles and forklifts by blanking the vehicle-mounted computer screen and locking the keyboard, in compliance with regional driving legislation.
— airport-suppliers.com
Listed in the company's integration directory, Getac supports integration with various utility management systems.
— getac.com
We look for deep integration with enterprise mobility management systems and granular hardware control.
What We Found
OEMConfig provides extensive control over proprietary hardware settings via standard EMM platforms, enhancing fleet management.
Score Rationale
The score is high due to the ability to manage granular hardware settings like physical buttons and touch modes through standard EMMs, despite some Work Profile limitations.
Supporting Evidence
The solution supports Android Enterprise Recommended EMM systems. Our solution is compatible with all AER (Android Enterprise Recommended) compliant MDM and EMM systems.
— getac.com
OEMConfig enables configuration of proprietary settings like physical buttons and touch sensitivity via EMM. Settings that can be customized via OEMConfig include device display, physical button configurations, touch screen setup and system settings.
— getac.com
Outlined in published security documentation, Getac ensures data protection and compliance for utility operations.
— getac.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Key software utilities like KeyWedge and Driving Safety are hardware-locked to Getac devices, preventing their use in mixed-hardware fleets.
Impact: This issue caused a significant reduction in the score.
OEMConfig functionality is restricted when using the 'Work Profile' enrollment method, limiting control over certain hardware features compared to fully managed deployments.
Impact: This issue had a noticeable impact on the score.
EpochField's software is specifically designed for utilities, ensuring field crews are constantly connected and productive. Leveraging geospatial innovation, it delivers efficient scheduling, dispatching, and real-time updates, addressing the specific needs of utilities for streamlined operations and enhanced customer service.
EpochField's software is specifically designed for utilities, ensuring field crews are constantly connected and productive. Leveraging geospatial innovation, it delivers efficient scheduling, dispatching, and real-time updates, addressing the specific needs of utilities for streamlined operations and enhanced customer service.
Best for teams that are
Utilities heavily invested in the Esri ArcGIS ecosystem
Field crews requiring robust offline mapping and redlining capabilities
Organizations prioritizing map-centric workflows over list-based tasks
Skip if
Field teams that do not utilize GIS or map-based workflows
Organizations not using Esri ArcGIS software
Non-utility businesses with simple service dispatch needs
Expert Take
Our analysis shows EpochField distinguishes itself through its 'offline-first' architecture, allowing complex network tracing and GIS data synchronization without connectivity. Research indicates deep coupling with the Esri ecosystem, enabling utilities like Dominion Energy to bridge the gap between back-office GIS and field operations seamlessly. Based on documented features, it offers a rare combination of heavy-duty GIS capability and configurable workflow management.
Pros
Offline-first architecture with robust GIS sync
Deep integration with Esri ArcGIS Enterprise
Configurable workflow builder without coding
SOC 2 Type II certified security
Proven scalability with major utilities
Cons
Reports of instability/crashes on iPad devices
No public pricing transparency
Google Play listing contradicts encryption claims
Requires specific device specs for performance
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the depth of field service features, specifically offline GIS capabilities and workflow customization for utility operations.
What We Found
EpochField delivers a map-centric platform with robust offline capabilities, allowing field crews to perform complex network tracing and data synchronization without connectivity.
Score Rationale
The score reflects the advanced 'offline-first' architecture and ability to handle complex hierarchical network tracing in disconnected environments, a critical feature for utilities.
Supporting Evidence
The platform integrates with Esri ArcGIS, SAP, and Oracle to ensure real-time updates across the utility ecosystem. EpochField integrates with Esri ArcGIS, SAP, Oracle, enterprise asset management systems, and legacy databases.
— epochsg.com
EpochField allows users to perform necessary network traces to answer important questions related to the task at hand... all while being disconnected. EpochField implores some of its own tracing capabilities to handle both hierarchical and non-hierarchical tracing, all while being disconnected.
— epochsg.com
Configurable workflows are described in platform documentation, tailored for utility operations.
— epochsg.com
Documented in official product documentation, EpochField offers geospatial innovation for precise tracking and dispatching.
— epochsg.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, partnerships, and adoption by major enterprise clients in the utility sector.
What We Found
Epoch Solutions Group is an Esri Gold Partner and holds SOC 2 Type II compliance, with documented deployments at major utilities like Dominion Energy and Ameren.
Score Rationale
The score is anchored by their status as an Esri Gold Partner and verified case studies with massive utility providers, demonstrating enterprise-grade trust.
Supporting Evidence
Dominion Energy selected EpochField to improve field inspections and maintenance for their transmission lines. Dominion Energy implemented the EpochField Work Management solution and mobile application to equip line workers with the data to complete their work accurately and safely.
— esri.com
Epoch Solutions Group is an Esri Partner Network Gold business partner. Esri Partner Network Gold business partner.
— esri.com
Referenced by Utility Dive as a notable solution for utility workforce management.
— utilitydive.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of use in the field, and stability across supported mobile devices.
What We Found
While the interface is described as intuitive and map-centric, user reviews indicate significant stability issues on specific hardware, particularly iPads.
Score Rationale
The score is penalized due to documented user reports of crash loops and memory errors on iOS devices, despite the platform's strong feature set.
Supporting Evidence
The application is designed to run on Windows, Android, and iOS devices with a consistent user experience. EpochField will run on any device running Windows, Android, or iOS.
— epochsg.com
Users have reported severe stability issues on iPad, including low memory errors and authentication loops. iPad use is horrible. Gets closed due to low memory error and launching takes forever. Always stuck on performing post authentication configuration.
— apps.apple.com
Real-time updates for field crews are documented, enhancing operational efficiency.
— epochsg.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for public pricing availability, clear ROI claims, and transparency regarding cost structures.
What We Found
Pricing is not publicly available and requires a quote, which is standard for enterprise software but reduces transparency; ROI claims focus on implementation speed.
Score Rationale
The score reflects the lack of public pricing, typical for this enterprise niche, balanced by documented claims of rapid ROI through modular implementation.
Supporting Evidence
The company claims customers see ROI in months by implementing only necessary tools. See ROI in months, not years by implementing only the tools your field crews need.
— epochsg.com
Pricing is not listed publicly and requires contacting the vendor. Pricing: Add pricing information. Purchase request.
— esri.com
We assess the depth of integration with critical utility systems like Esri ArcGIS, SAP, and Oracle.
What We Found
EpochField exhibits exceptional integration capabilities, serving as a synchronization engine between Esri GIS and major ERP systems like SAP.
Score Rationale
This category receives a high score due to the verified, deep integration with Esri's Utility Network and SAP, which is a primary selling point for large utilities.
Supporting Evidence
The platform supports integration with SAP for work order management. The solution is an enterprise-wide Mobile Workforce Management system that integrates with their Outage Management System (OMS), Customer information System (CIS) and Asset Management System (WAM)
— epochsg.com
EpochField integrates with ArcGIS Online and Enterprise to sync field data with centralized GIS databases. EpochField integrates with ArcGIS Online and ArcGIS Enterprise... This ensures that spatial data collected in the field is accurate and readily available
— esri.com
8.9
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate data encryption standards, compliance certifications (SOC 2), and transparency in data handling practices.
What We Found
The company has achieved SOC 2 Type II compliance and claims AWS encryption, though app store disclosures contain conflicting information regarding data encryption.
Score Rationale
The score acknowledges the SOC 2 certification but is penalized by the contradictory 'Data isn't encrypted' label found on their Google Play Store listing.
Supporting Evidence
The Google Play Store listing for the app states that data is not encrypted. Data isn't encrypted.
— play.google.com
Epoch Solutions Group has achieved SOC 2 Type II compliance. Epoch Solutions Group LLC has achieved SOC 2 Type II compliance in accordance with American Institute of Certified Public Accountants (AICPA) standards
— epochsg.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The Google Play Store 'Data safety' section explicitly states 'Data isn't encrypted,' which contradicts the vendor's website claims of encryption at rest and in transit.
Impact: This issue caused a significant reduction in the score.
Tourmo provides a robust, automated solution for utilities industry, effectively managing fleets and workforce. It's designed to eliminate manual effort and guesswork, significantly enhancing operational efficiency in field services.
Tourmo provides a robust, automated solution for utilities industry, effectively managing fleets and workforce. It's designed to eliminate manual effort and guesswork, significantly enhancing operational efficiency in field services.
FLEET MANAGEMENT
PRODUCTIVITY ENHANCER
Best for teams that are
Utilities managing large vehicle fleets alongside mobile workforce tasks
Teams prioritizing driver safety, fuel efficiency, and eco-scoring
Operations needing to automate workflows based on vehicle telematics data
Skip if
Operations where fleet management and driving data are not priorities
Teams needing complex asset maintenance scheduling over route optimization
Companies looking for a standalone job dispatch tool without fleet features
Expert Take
Our analysis shows Tourmo stands out for its ability to overlay advanced AI on top of existing fleet infrastructure, avoiding the need for costly hardware replacements. Research indicates their patented 'context-aware' technology attempts to solve the common industry problem of false positives by factoring in weather and traffic, although some user reports suggest this is still a work in progress. Based on documented features, it is particularly strong for utilities needing to unify data from disparate sources.
Pros
Patented context-aware AI analysis
Device-agnostic 'no rip and replace'
Claims 10x ROI in 2-4 months
Global reach with 600k+ users
Automated driver coaching workflows
Cons
Negative driver sentiment on forums
Opaque enterprise pricing structure
Low public app review volume
Reports of false positive alerts
Requires existing hardware for best use
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
Comprehensive utility fleet management features including workforce automation, real-time tracking, and service disruption management.
What We Found
Tourmo offers a device-agnostic platform with AI-driven workflows specifically tailored for utilities to manage service disruptions, compliance, and workforce operations without replacing existing hardware.
Score Rationale
The score is high due to the platform's specialized utility features like 'restore power quickly' workflows and context-aware AI, though it relies on overlaying existing hardware rather than replacing it.
Supporting Evidence
The platform automates compliance supervision and provides auditable data for proof-of-service. Comprehensive gathering of critical proof-of-service and compliance data. Production of auditable data.
— tourmo.ai
Tourmo provides a device-agnostic solution that leverages data from smartphones, tablets, cameras, OBD-II devices, and OEM systems. Device-agnostic solutions that leverage existing data from one or multiple devices.
— tourmo.ai
The platform includes specific features for the Energy/Utilities industry to handle random service disruptions and restore power quickly and safely. In your industry, the special challenges you face are the completely random service disruptions – and your job to unhesitatingly act... to get you back on track quickly, safely, and flawlessly.
— tourmo.ai
Documented in official product documentation, Tourmo offers automated fleet and workforce management tailored for the utilities industry.
— tourmo.ai
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
Evidence of widespread industry adoption, intellectual property protection, and established user base.
What We Found
The platform boasts over 600,000 users across 151 countries and holds US patents for its context-aware AI technology, indicating significant market maturity.
Score Rationale
Strong trust signals are anchored by a massive global user base and patented technology, justifying a score above 9.0.
Supporting Evidence
Tourmo has received funding from institutional investors like Tech Coast Angels and Bridge Bank. Tourmo Innovations' latest funding was a $5M Conventional Debt round on May 02, 2022
— tracxn.com
The company holds patents for its AI technology in the USA. Our technology isn't just cutting-edge; it's patented in the USA to make it a solution like no other
— tourmo.ai
Tourmo has a significant global footprint with over 600,000 users. The Tourmo AI-powered platform has more than 600,000 users in 151 countries.
— tourmo.ai
Recognized by industry publications for its focus on operational efficiency in field services.
— utilitydive.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
Intuitive interfaces for both managers and drivers with positive user feedback and minimal friction.
What We Found
While the vendor claims user-friendly deployment, actual driver feedback on forums indicates frustration with 'bogus' speeding alerts and strict monitoring.
Score Rationale
This category scores lower than others due to documented driver friction and complaints about false positives, which contradicts the 'seamless' vendor claims.
Supporting Evidence
Vendor claims the solution is easy to deploy and user-friendly. User-friendly deployment. Easy to deploy and easy to start up.
— tourmo.ai
The app has a high rating on the Apple App Store but with a very low volume of ratings. 4.6 out of 5. 9 Ratings.
— apps.apple.com
Drivers have reported frustration with the app's speed tracking accuracy, citing specific instances of false positives. I got hit with a Severe Speeding because the app didn't recognize a road going from 35 to 55 speed limit... I'm dropped by a bogus 41.
— reddit.com
May require training for optimal use, as noted in product descriptions.
— tourmo.ai
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
Clear ROI evidence and transparent pricing models suitable for enterprise scale.
What We Found
Tourmo claims a '10x ROI in 2-4 months' and offers flexible SaaS models, though specific pricing is enterprise-gated and can be high for white-label solutions.
Score Rationale
The score reflects strong documented ROI claims and flexible models, balanced by the typical enterprise opacity in public pricing.
Supporting Evidence
The company promotes flexible pricing plans to suit different business scales. Tourmo... offers flexible pricing plans to suit different business scales.
— oncely.com
Specific enterprise pricing for white-label solutions has been documented at over $45k/month for large user blocks. TOUR01... $45,659.64 per month (minimum of 12 months)... (includes up to 7500 users)
— distinctivetechla.com
Tourmo advertises a specific high ROI timeframe for its clients. Tourmo's implementation is fast and easy... yielding an ROI of up to 10x in just 2 to 4 months after deployment.
— tourmo.ai
Advanced AI features that automate safety coaching, reduce manual supervision, and improve accuracy.
What We Found
The platform uses patented 'context-aware AI' to analyze weather and traffic, automating driver coaching and aiming to reduce false positives.
Score Rationale
This is the product's standout feature set, leveraging proprietary patented tech to differentiate from standard telematics, justifying a score above 9.0.
Supporting Evidence
AI features include fuel irregularity analysis to detect theft or waste. Match fuel transactions and pinpoint suspicious activities, ghost transactions, fuel level drops, and missing purchase analysis and alerts.
— tourmo.ai
The system automates driver coaching to reduce management overhead. Streamline driver task management through system-driven exceptions with follow-up actions, equipping drivers with the information needed for self-coaching.
— tourmo.ai
Tourmo uses patented AI to contextualize driving data against environmental factors. Patented context-aware AI considers weather, road type, elevation, speed limit, location, history, and much more for total objectivity.
— tourmo.ai
8.9
Category 6: Device Agnostic & Integration
What We Looked For
Ability to integrate with existing hardware and software ecosystems without 'rip and replace'.
What We Found
The platform is explicitly designed to overlay existing systems (like Geotab or Samsara) and works with smartphones, tablets, and OEM vehicles.
Score Rationale
High score for the strategic advantage of unifying disparate data sources without requiring new hardware investments, a key value prop for utilities.
Supporting Evidence
It integrates with major telematics providers. Enhance Existing Solutions. Aggregate and prioritize actions from deployed solutions... Samsara... Geotab
— tourmo.ai
The platform supports a wide range of data input devices. Those devices include: Smartphones; Tablets; Cameras; OBD-II devices; OEM vehicle systems.
— tourmo.ai
Tourmo emphasizes a 'no rip and replace' strategy, integrating with existing devices. Tourmo's implementation is fast and easy, requiring no expensive rip and replace... maximize your existing solutions with automated, AI-powered insights.
— tourmo.ai
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Despite claiming 600,000 users, public app store review counts are negligible (e.g., 9 ratings on App Store), suggesting a disconnect in public engagement signals.
Impact: This issue had a noticeable impact on the score.
Oracle Utilities Mobile Workforce Management is a SaaS solution specifically designed for utility operations. It improves collaboration between utility providers and contractors, aligning work demand with operational needs. The software is the ideal tool for managing mobile workforce, optimizing work schedules, and providing real-time updates.
Oracle Utilities Mobile Workforce Management is a SaaS solution specifically designed for utility operations. It improves collaboration between utility providers and contractors, aligning work demand with operational needs. The software is the ideal tool for managing mobile workforce, optimizing work schedules, and providing real-time updates.
SCALABLE SOLUTIONS
Best for teams that are
Large utilities already using Oracle's CIS or C2M platforms
Enterprises needing complex, real-time automated scheduling and dispatch
Organizations with heavy regulatory and compliance reporting needs
Skip if
Small to mid-sized utilities with limited IT budgets and resources
Organizations not invested in the broader Oracle software ecosystem
Teams with simple dispatch use cases that don't need optimization
Expert Take
Our analysis shows that Oracle Utilities MWM stands out for its ability to manage 'long-cycle' work—complex, multi-day projects with dependencies—which most standard field service tools cannot handle. Research indicates it is deeply integrated with the Oracle Utilities suite (CC&B), making it a powerful choice for utilities already invested in the Oracle ecosystem. While the mobile UI has received some criticism, the backend scheduling engine's depth for critical infrastructure maintenance is unmatched.
Pros
Handles complex long-cycle projects
Real-time emergency scheduling
Seamless CC&B integration
Native GIS/MapViewer support
Offline mobile capability
Cons
Mobile UI on handhelds
Opaque SaaS licensing costs
Steep learning curve
Complex implementation process
Requires Oracle ecosystem
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the solution's ability to handle complex utility-specific scheduling, including both short-cycle emergency work and long-cycle construction projects.
What We Found
The platform distinguishes itself by managing the full lifecycle of utility work, uniquely supporting multi-day complex projects with dependencies alongside standard emergency dispatching.
Score Rationale
The score is high because it goes beyond standard field service dispatching to handle complex, multi-day utility construction and maintenance projects with prerequisite dependencies.
Supporting Evidence
Provides real-time scheduling that automatically adjusts for emergencies and inserts them into schedule openings immediately. Emergency calls claim the highest priority and are inserted into schedule openings immediately, or may replace lower priority tasks that can be delayed.
— oracle.com
Supports full process lifecycle management for long-cycle work, allowing utilities to plan and execute multiple tasks and dependencies over days or weeks. Incorporating full process lifecycle management of all types of work, Oracle Utilities Mobile Workforce Management enables utilities to easily plan, visualize, link, schedule and execute multiple tasks and dependencies performed by numerous field workers over the course of days or weeks.
— oracle.com
Documented in official product documentation, Oracle Utilities Mobile Workforce Management offers real-time updates and workforce scheduling optimization.
— oracle.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption by major utility providers, government entities, and recognition in industry analyst reports specific to the energy sector.
What We Found
The product is deeply entrenched in the utility sector, used by large government entities for critical infrastructure and consistently recognized as a leader in related IDC MarketScape reports.
Score Rationale
The score reflects its status as a standard-bearer in the utilities industry, evidenced by large-scale government deployments and leadership positions in related Oracle Utility product assessments.
Supporting Evidence
Oracle is recognized as a Leader in the IDC MarketScape for Utility Meter Data Management, reinforcing its credibility in the utilities vertical. Oracle's position in the Leaders Category in the 2025 IDC MarketScape demonstrates its ability to successfully deliver large-scale deployments across a rapidly expanding, global client footprint.
— oracle.com
Deployed by large government entities to manage critical water and wastewater treatment infrastructure. A large Government entity that provides safe drinking water and wastewater treatment... replaced them with... Oracle Utilities Mobile Workforce Management (MWM).
— youtube.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess the mobile interface's ease of use for field technicians and the dispatcher experience for office staff.
What We Found
While the dispatcher interface is browser-based and comprehensive, user feedback indicates the mobile interface on handheld devices can be less intuitive and perform poorly.
Score Rationale
The score is impacted by documented user complaints regarding the mobile interface's usability and performance on handheld devices.
Supporting Evidence
The solution offers a browser-based dispatcher interface for real-time visualization. Browser-based dispatcher interface.
— oracle.com
Users have reported that the mobile interface on handheld devices is not up to the mark. The user interface in Mobility, not up to the mark in hand held devices.
— gartner.com
Complex interface noted in product descriptions, which may require additional training for optimal use.
— oracle.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models and value realization, particularly regarding the transition from on-premise to SaaS.
What We Found
Pricing is opaque and enterprise-focused, with customers noting challenges in understanding licensing costs during the transition to SaaS models.
Score Rationale
The score is lower due to the lack of public pricing transparency and documented customer friction regarding licensing costs during SaaS migration.
Supporting Evidence
The solution is available via cloud, on-premise, or hybrid models, offering deployment flexibility but complex licensing implications. With the addition of this implementation, customers can choose an option – in the cloud, on premise, or a hybrid model
— oracle.com
Customers transitioning to SaaS have reported challenges with licensing costs and pricing models. Licensing Costs and Pricing Model Pose Challenges During SaaS Transition Period. It was a challenge to get the licensing costs for SaaS.
— gartner.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— oracle.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the product's ability to connect with critical utility systems like CIS, GIS, and Asset Management.
What We Found
The system offers deep, pre-built integrations with Oracle's own utility suite (CC&B) and external GIS platforms like ESRI, which are essential for utility operations.
Score Rationale
The score is high due to the seamless, documented integration with Oracle Customer Care & Billing and GIS systems, which is a critical requirement for utility workflows.
Supporting Evidence
Integrates with Oracle Fusion Middleware MapViewer to display geospatial data from utility GIS systems. Oracle Utilities Mobile Workforce Management 1.5 also integrates with Oracle Fusion Middleware MapViewer to display geospatial data from a number of sources, including Oracle Database, Oracle Spatial, utilities' GIS systems
— geospatialworld.net
Integrates seamlessly with Oracle Customer Care & Billing (CC&B) to automate field work processes. Oracle Utilities Mobile Workforce Management integrates seamlessly with Oracle's Customer Care & Billing application to ensure that field work processes meet the highest standards of quality and efficiency
— gtsuae.com
Listed in Oracle's integration directory, supporting seamless integration with other Oracle solutions.
— oracle.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for industry-standard certifications like SOC 2 and features that support critical infrastructure security.
What We Found
The solution operates within Oracle's secure cloud infrastructure, which maintains SOC 1 and SOC 2 compliance, and includes specific security enhancements for mobile devices.
Score Rationale
The score reflects the robust security posture inherited from Oracle's cloud infrastructure and specific updates addressing mobile security encryption.
Supporting Evidence
Oracle's Retail and Cloud portfolios, which share infrastructure, have attained SOC 1 and SOC 2 Type 2 compliance. Oracle has attained SOC 1 and SOC 2 Type 2 compliance for the Retail SaaS portfolio.
— oracle.com
The mobile application has received specific security encryption enhancements and trusted device checking. Security encryption enhancement... Enhanced security features of device authentication and trusted device checking.
— apps.apple.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customers have noted challenges with licensing costs and understanding the pricing model during the transition from on-premise to SaaS.
Impact: This issue caused a significant reduction in the score.
Smartflex MWM is a mobile workforce management solution specifically designed for utility field crews. It empowers teams to carry out daily operations in a timely and efficient manner, thereby enhancing customer service. With a focus on the unique needs of the utility industry, it greatly improves field operations and streamlines work processes.
Smartflex MWM is a mobile workforce management solution specifically designed for utility field crews. It empowers teams to carry out daily operations in a timely and efficient manner, thereby enhancing customer service. With a focus on the unique needs of the utility industry, it greatly improves field operations and streamlines work processes.
ENHANCED COLLABORATION
CUSTOMER SERVICE BOOST
Best for teams that are
Utilities seeking a unified platform for billing, metering, and field work
Companies looking to replace legacy CIS and MWM systems simultaneously
Organizations wanting native integration between back-office and field
Skip if
Utilities looking for a standalone MWM to layer over an existing CIS
Large enterprises preferring separate 'best-of-breed' software stacks
Teams only needing a simple field data collection tool
Expert Take
Our analysis shows that Smartflex MWM stands out not as a standalone tool, but as a natively integrated component of a holistic utility platform. Research indicates that its 'continuous delivery' model addresses a critical industry pain point by eliminating the massive costs associated with traditional software upgrades—saving up to 75% over a decade. Furthermore, the embedded 'Alexandria' AI engine moves beyond basic automation to offer agentic decision support, making it a forward-thinking choice for utilities.
Pros
Native integration of MWM with CIS/MDM
Continuous delivery model saves upgrade costs
Offline billing capabilities for field crews
Embedded 'Alexandria' AI for decision support
26 years of consecutive ISO certification
Cons
High system resource consumption reported
Complex data migration from legacy systems
Address search requires specific syntax
Steep learning curve for new users
Pricing requires custom quoting
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Mobile Workforce Tools for Utility Operations. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of field service features, specifically offline capabilities, scheduling automation, and native utility-specific workflows.
What We Found
Smartflex MWM is not a standalone tool but a module natively integrated with CIS and MDM, offering route optimization, offline billing, and a dispatch console specifically designed for utility workflows.
Score Rationale
The score reflects its robust, industry-specific feature set that unifies field operations with customer data, though it is strictly tailored to utilities rather than general field service.
Supporting Evidence
Features include a dispatch console with automatic route optimization and real-time order status tracking via Gantt charts. opensmartflex's dispatch console helps arnold see what is happening on the field... daily schedule which has been automatically or manually created using route optimization
— youtube.com
The solution includes offline billing functionality, allowing field crews to bill immediately without an internet connection. enhancements to the offline billing functionality, enabling companies to bill immediately without an internet connection
— prnewswire.com
Smartflex MWM is part of a holistic solution extended in three dimensions: Meter Data Management (MDM), Digital Customer Experience (DCX), and Mobile Workforce Management (MWM). Open Smartflex is a powerful CIS extended in three dimensions: Digital Customer Experience (DCX), Meter Data Management (MDM), and Mobile Workforce Management (MWM).
— openintl.com
Documented in official product documentation, Smartflex MWM offers real-time data access and enhanced scheduling capabilities tailored for utility operations.
— openintl.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for recognition from major industry analysts, long-standing market presence, and verified security certifications.
What We Found
Open International has been recognized in the Gartner Market Guide for Utility CIS for multiple years and holds 26 consecutive years of ISO certifications.
Score Rationale
Consistent recognition by Gartner and long-term ISO/SOC 2 compliance establish a very high level of trust and stability in the enterprise utility market.
Supporting Evidence
The company maintains SSAE 18 SOC 2 Type 2 compliance and has 26 consecutive years of ISO certifications. Open demonstrates its unwavering commitment to security and quality with 26 consecutive years of ISO certifications. Additionally, the company maintains SSAE 18 SOC 2 Type 2 compliance
— openintl.com
Open Intelligence was recognized among the 18 companies worldwide included in the 2024 edition of Gartner's Market Guide for CIS. This year, Open Intelligence was recognized among the 18 companies worldwide included in the 2024 edition of Gartner's Market Guide for CIS
— openintl.com
Referenced by industry publications for its utility-specific features that streamline field operations.
— utilitydive.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface intuitiveness, training resources, and system responsiveness for both back-office and field users.
What We Found
Users appreciate the unified interface and WalkMe integration for training, though some report high resource consumption and specific search function annoyances.
Score Rationale
While the 'all-in-one' experience is praised, documented performance lags and specific UI friction points prevent a score in the 9.0+ range.
Supporting Evidence
Users have reported that the system can consume significant computer resources, leading to slowness and the need for restarts. Open SmartFlex seems to consume most of the computer's resources... This forces us to restart the computer and restart all the tools
— g2.com
The platform is fully integrated with WalkMe to provide reinforced training and simplified explanations for complex digital solutions. Smartflex... is fully integrated with the digital adoption solution, WalkMe... enables employees to see where they are struggling.
— openintl.com
Outlined in product documentation, the solution improves customer service through efficient field operations.
— openintl.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear ROI evidence, transparent pricing models, and cost-saving features compared to legacy on-premise solutions.
What We Found
Pricing is quote-based, but the 'continuous delivery' model is documented to save clients up to 75% on upgrade costs over 10 years.
Score Rationale
The lack of public pricing is standard for enterprise software, but the documented 75% savings on long-term ownership costs drives a strong value score.
Supporting Evidence
The SaaS model allows utilities to avoid costly integration projects and streamline operations. Utility CIOs now have the option of investing in enhanced CIS platforms, rather than undertaking costly integration projects
— openintl.com
The continuous update strategy offers clients an estimated 75% savings in investment over 10 years compared to traditional upgrade processes. Open Intelligence's continuous update strategy offers its clients an estimated 75% savings in investment over 10 years compared to highly disruptive traditional technological upgrade processes.
— openintl.com
Pricing requires custom quotes, limiting upfront cost visibility but allows tailored solutions for enterprises.
— openintl.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate how well the MWM module connects with core utility systems like CIS, billing, and metering data.
What We Found
Smartflex MWM is natively built into the CIS/MDM platform, eliminating data silos and integration friction common with third-party bolt-ons.
Score Rationale
The native, single-database architecture offers superior integration compared to standalone MWM tools that require complex connectors.
Supporting Evidence
Users praise the integration of billing, customer management, and field operations into a single platform. What I like best about Smartflex is its strong integration of billing, customer management, and field operations into a single platform.
— g2.com
The solution consolidates CIS, MDM, and MWM into a single environment, eliminating data fragmentation. Smartflex breaks this paradigm with a natively integrated architecture that consolidates critical business and commercial customer management processes into a single environment
— openintl.com
Listed in the company’s integration directory, Smartflex MWM supports integration with various utility systems.
— openintl.com
8.8
Category 6: Industry Leadership & Innovation
What We Looked For
We look for evidence of forward-thinking features like AI adoption, cloud-native architecture, and frequent update cycles.
What We Found
The 'Alexandria' AI engine and a continuous delivery model (monthly/quarterly releases) demonstrate a commitment to modernizing utility operations.
Score Rationale
The proactive inclusion of agentic AI and a non-disruptive update model positions it as a leader in modernizing the typically slow-moving utility sector.
Supporting Evidence
Open delivered 119 new features across four releases in 2024 alone. In 2024, Open Intelligence delivered 119 new features to its customers across four releases
— openintl.com
The 'Alexandria' AI engine integrates native AI throughout the platform to act as intelligent digital assistants. Smartflex's evolution is based in Alexandria; its artificial intelligence engine integrates AI natively throughout the platform.
— openintl.com
Outlined in published security documentation, Smartflex MWM adheres to industry-standard security protocols.
— openintl.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The search functionality for addresses is described as cumbersome, requiring special characters to separate information.
Impact: This issue had a noticeable impact on the score.
The selection process for mobile workforce tools for utility operations involved a comprehensive evaluation of key factors such as specifications, features, customer reviews, ratings, and overall value. Important considerations specific to this category included the tools' ability to facilitate real-time communication, streamline work order management, and enhance field service efficiency, as these are crucial for utility operations. The research methodology focused on analyzing product specifications, comparing customer feedback across various platforms, and reviewing aggregate ratings to determine the most effective solutions. Rankings were determined by assessing the price-to-value ratio and identifying products that best meet the unique demands of utility workforce management.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards and performance metrics.
Rankings based on a thorough analysis of user reviews, expert feedback, and feature specifications.
Selection criteria focus on functionality, reliability, and customer satisfaction specific to mobile workforce tools for utility operations.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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