1

Expert Score

8.9 / 10

417

24

NO-CODE EFFICIENCY

UNIFIED MANAGEMENT

Xurrent | Enterprise Service Management

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Enterprise pricing available

NO-CODE EFFICIENCY

UNIFIED MANAGEMENT

Why We Love It

What sets Xurrent apart is its all-encompassing approach towards service and operations management. It doesn't just offer separate solutions, it unifies ITSM, ESM, and ITOM, making it a holistic tool for SaaS companies. Its AI-powered automation also takes routine tasks off the plate, allowing IT teams to focus on more critical issues. Its modern, intuitive user interface also makes it easy to manage complex tasks, making it a favorite among industry professionals.

Pros

Unified ITSM, ESM, and ITOM platform
AI-powered automation
Tailored for modern enterprises

Cons

Pricing information is not readily available
May be too complex for small businesses

Enterprise pricing available

Xurrent is a comprehensive AI-powered service and operations management platform, specifically designed for modern enterprises. It combines IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Operations Management (ITOM) into one seamless application. This perfectly addresses the needs of SaaS companies that require efficient, automated, and unified IT service management solutions.

Pros

Unified ITSM, ESM, and ITOM platform
AI-powered automation
Tailored for modern enterprises

Cons

Pricing information is not readily available
May be too complex for small businesses

NO-CODE EFFICIENCY

UNIFIED MANAGEMENT

Why We Love It

What sets Xurrent apart is its all-encompassing approach towards service and operations management. It doesn't just offer separate solutions, it unifies ITSM, ESM, and ITOM, making it a holistic tool for SaaS companies. Its AI-powered automation also takes routine tasks off the plate, allowing IT teams to focus on more critical issues. Its modern, intuitive user interface also makes it easy to manage complex tasks, making it a favorite among industry professionals.

Pros

Unified ITSM, ESM, and ITOM platform
AI-powered automation
Tailored for modern enterprises

Cons

Pricing information is not readily available
May be too complex for small businesses

Why We Love It

What sets Xurrent apart is its all-encompassing approach towards service and operations management. It doesn't just offer separate solutions, it unifies ITSM, ESM, and ITOM, making it a holistic tool for SaaS companies. Its AI-powered automation also takes routine tasks off the plate, allowing IT teams to focus on more critical issues. Its modern, intuitive user interface also makes it easy to manage complex tasks, making it a favorite among industry professionals.

Enterprise pricing available

Xurrent is a comprehensive AI-powered service and operations management platform, specifically designed for modern enterprises. It combines IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Operations Management (ITOM) into one seamless application. This perfectly addresses the needs of SaaS companies that require efficient, automated, and unified IT service management solutions.

2

Expert Score

8.5 / 10

718

111

AI-DRIVEN AUTOMATION

COMPREHENSIVE ITSM

SysAid ITSM Platform

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Custom enterprise pricing available

AI-DRIVEN AUTOMATION

COMPREHENSIVE ITSM

Why We Love It

SysAid ITSM Platform is a game-changer for SaaS companies. Its use of AI to automate routine tasks allows IT teams to focus on more strategic initiatives. The software is designed to scale, meeting the needs of growing SaaS companies. The robust feature set, which includes incident, problem, and change management, as well as service catalog and knowledge base, addresses the unique needs of IT service management within the SaaS industry.

Pros

AI-powered automation
Scalable IT service delivery
Freedom from routine tasks
Advanced ITSM features

Cons

Steep learning curve
Potential additional cost for premium features

Custom enterprise pricing available

SysAid ITSM Platform is a leading AI-powered IT service management software specifically designed for SaaS companies. It provides robust features to automate and streamline IT services, enabling these companies to deliver impactful and scalable IT services. The built-in AI agents work to free IT teams from routine tasks, allowing them to focus on strategic initiatives.

Pros

AI-powered automation
Scalable IT service delivery
Freedom from routine tasks
Advanced ITSM features

Cons

Steep learning curve
Potential additional cost for premium features

AI-DRIVEN AUTOMATION

COMPREHENSIVE ITSM

Why We Love It

SysAid ITSM Platform is a game-changer for SaaS companies. Its use of AI to automate routine tasks allows IT teams to focus on more strategic initiatives. The software is designed to scale, meeting the needs of growing SaaS companies. The robust feature set, which includes incident, problem, and change management, as well as service catalog and knowledge base, addresses the unique needs of IT service management within the SaaS industry.

Pros

AI-powered automation
Scalable IT service delivery
Freedom from routine tasks
Advanced ITSM features

Cons

Steep learning curve
Potential additional cost for premium features

Why We Love It

SysAid ITSM Platform is a game-changer for SaaS companies. Its use of AI to automate routine tasks allows IT teams to focus on more strategic initiatives. The software is designed to scale, meeting the needs of growing SaaS companies. The robust feature set, which includes incident, problem, and change management, as well as service catalog and knowledge base, addresses the unique needs of IT service management within the SaaS industry.

Custom enterprise pricing available

SysAid ITSM Platform is a leading AI-powered IT service management software specifically designed for SaaS companies. It provides robust features to automate and streamline IT services, enabling these companies to deliver impactful and scalable IT services. The built-in AI agents work to free IT teams from routine tasks, allowing them to focus on strategic initiatives.

3

Expert Score

7.7 / 10

408

152

SCALABLE SOLUTIONS

ENHANCED EMPLOYEE ENGAGEMENT

SolarWinds ITSM Solutions

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Free trial available, contact for enterprise pricing

SCALABLE SOLUTIONS

ENHANCED EMPLOYEE ENGAGEMENT

Why We Love It

SolarWinds ITSM Solutions captures the essence of IT service management for SaaS companies. It simplifies complex IT tasks while improving connectivity, which is crucial in this industry. Furthermore, its cloud-based nature ensures easy scalability, a core need for fast-growing SaaS companies. Users applaud its automation and efficiency in problem-solving, making it a favorite among industry professionals.

Pros

Automated IT service management
Efficient problem-solving
Improved employee engagement
Scalability
Cloud-based solution

Cons

Requires technical know-how
Pricing not transparent
Complex setup for larger organizations

Free trial available, contact for enterprise pricing

SolarWinds ITSM Solutions is a comprehensive cloud-based software specifically designed for SaaS companies. It simplifies the daily IT tasks, improves connectivity with employees, and drives business growth. This SaaS solution addresses key industry needs by offering automated incident and problem management, change management, and knowledge management.

Pros

Automated IT service management
Efficient problem-solving
Improved employee engagement
Scalability
Cloud-based solution

Cons

Requires technical know-how
Pricing not transparent
Complex setup for larger organizations

SCALABLE SOLUTIONS

ENHANCED EMPLOYEE ENGAGEMENT

Why We Love It

SolarWinds ITSM Solutions captures the essence of IT service management for SaaS companies. It simplifies complex IT tasks while improving connectivity, which is crucial in this industry. Furthermore, its cloud-based nature ensures easy scalability, a core need for fast-growing SaaS companies. Users applaud its automation and efficiency in problem-solving, making it a favorite among industry professionals.

Pros

Automated IT service management
Efficient problem-solving
Improved employee engagement
Scalability
Cloud-based solution

Cons

Requires technical know-how
Pricing not transparent
Complex setup for larger organizations

Why We Love It

SolarWinds ITSM Solutions captures the essence of IT service management for SaaS companies. It simplifies complex IT tasks while improving connectivity, which is crucial in this industry. Furthermore, its cloud-based nature ensures easy scalability, a core need for fast-growing SaaS companies. Users applaud its automation and efficiency in problem-solving, making it a favorite among industry professionals.

Free trial available, contact for enterprise pricing

SolarWinds ITSM Solutions is a comprehensive cloud-based software specifically designed for SaaS companies. It simplifies the daily IT tasks, improves connectivity with employees, and drives business growth. This SaaS solution addresses key industry needs by offering automated incident and problem management, change management, and knowledge management.

4

Expert Score

7.5 / 10

460

30

ConnectWise IT Management Software

View Website

Pricing depends on selected products and services

Why We Love It

ConnectWise is not just a tool, it's a comprehensive solution that caters to the specific needs of SaaS companies and their IT departments. Its powerful PSA and RMM capabilities, coupled with advanced cybersecurity and data protection services, provide a one-stop shop for IT management. What sets ConnectWise apart is its flexibility and customization options, allowing it to adapt to diverse business needs and facilitating seamless operations and growth.

Pros

Comprehensive IT management platform
Advanced cybersecurity features
Data protection services
Customizable solutions

Cons

Pricing can be complex
May require significant setup time
Potential learning curve

Pricing depends on selected products and services

ConnectWise is a specialized ITSM and MSP solution, designed to support the unique needs of SaaS companies. It provides robust PSA, RMM, cybersecurity, and data protection capabilities, enabling IT departments and MSPs to efficiently run and grow their businesses.

Pros

Comprehensive IT management platform
Advanced cybersecurity features
Data protection services
Customizable solutions

Cons

Pricing can be complex
May require significant setup time
Potential learning curve

Why We Love It

ConnectWise is not just a tool, it's a comprehensive solution that caters to the specific needs of SaaS companies and their IT departments. Its powerful PSA and RMM capabilities, coupled with advanced cybersecurity and data protection services, provide a one-stop shop for IT management. What sets ConnectWise apart is its flexibility and customization options, allowing it to adapt to diverse business needs and facilitating seamless operations and growth.

Pros

Comprehensive IT management platform
Advanced cybersecurity features
Data protection services
Customizable solutions

Cons

Pricing can be complex
May require significant setup time
Potential learning curve

Why We Love It

ConnectWise is not just a tool, it's a comprehensive solution that caters to the specific needs of SaaS companies and their IT departments. Its powerful PSA and RMM capabilities, coupled with advanced cybersecurity and data protection services, provide a one-stop shop for IT management. What sets ConnectWise apart is its flexibility and customization options, allowing it to adapt to diverse business needs and facilitating seamless operations and growth.

Pricing depends on selected products and services

ConnectWise is a specialized ITSM and MSP solution, designed to support the unique needs of SaaS companies. It provides robust PSA, RMM, cybersecurity, and data protection capabilities, enabling IT departments and MSPs to efficiently run and grow their businesses.

5

Expert Score

7.1 / 10

676

86

MOBILE ACCESS

STREAMLINED WORKFLOWS

OpenText Core Service Management

View Website

Enterprise pricing available

MOBILE ACCESS

STREAMLINED WORKFLOWS

Why We Love It

OpenText Core Service Management stands out in the ITSM industry for its focus on automation and user empowerment. It caters to the specific needs of SaaS companies, understanding that these businesses require robust, efficient, and highly responsive IT Service Management tools. The software’s employee service portal and mobile app make it possible for teams to resolve issues promptly, keeping service disruption to a minimum. It’s the go-to solution for SaaS companies seeking to streamline their ITSM processes and boost overall productivity.

Pros

Automated workflows
Employee service portal
Mobile application
Designed specifically for SaaS companies
Enhanced efficiency

Cons

Requires training
May require customization to fit specific needs

Enterprise pricing available

OpenText Core Service Management provides a robust solution for SaaS companies, allowing employees to open requests, get answers and resolve issues through a service portal or mobile app. The software is designed with the unique needs of SaaS companies in mind, with automated workflows to guide employees and enhance efficiency.

Pros

Automated workflows
Employee service portal
Mobile application
Designed specifically for SaaS companies
Enhanced efficiency

Cons

Requires training
May require customization to fit specific needs

MOBILE ACCESS

STREAMLINED WORKFLOWS

Why We Love It

OpenText Core Service Management stands out in the ITSM industry for its focus on automation and user empowerment. It caters to the specific needs of SaaS companies, understanding that these businesses require robust, efficient, and highly responsive IT Service Management tools. The software’s employee service portal and mobile app make it possible for teams to resolve issues promptly, keeping service disruption to a minimum. It’s the go-to solution for SaaS companies seeking to streamline their ITSM processes and boost overall productivity.

Pros

Automated workflows
Employee service portal
Mobile application
Designed specifically for SaaS companies
Enhanced efficiency

Cons

Requires training
May require customization to fit specific needs

Why We Love It

OpenText Core Service Management stands out in the ITSM industry for its focus on automation and user empowerment. It caters to the specific needs of SaaS companies, understanding that these businesses require robust, efficient, and highly responsive IT Service Management tools. The software’s employee service portal and mobile app make it possible for teams to resolve issues promptly, keeping service disruption to a minimum. It’s the go-to solution for SaaS companies seeking to streamline their ITSM processes and boost overall productivity.

Enterprise pricing available

OpenText Core Service Management provides a robust solution for SaaS companies, allowing employees to open requests, get answers and resolve issues through a service portal or mobile app. The software is designed with the unique needs of SaaS companies in mind, with automated workflows to guide employees and enhance efficiency.

6

Expert Score

7.0 / 10

372

96

ENTERPRISE-READY

ITIL ALIGNED

ServiceNow ITSM

View Website

Enterprise pricing available

ENTERPRISE-READY

ITIL ALIGNED

Why We Love It

We love ServiceNow ITSM because it's specifically designed for SaaS companies that need to manage complex IT services and infrastructure. Its alignment with ITIL standards ensures the adoption of best practices in IT service management. The software's advanced automation features and customizable workflows allow SaaS companies to significantly improve operational efficiency, while its powerful analytics provide insights to further optimize processes.

Pros

ITIL aligned
Advanced automation capabilities
Customizable workflows
Real-time analytics and reports
Robust integrations

Cons

Complex implementation
Requires technical expertise
Higher price point

Enterprise pricing available

ServiceNow ITSM is a robust solution that aligns perfectly with ITIL standards to manage services access and availability, streamline services and fulfill requests. It provides an enterprise-level IT service management solution allowing SaaS companies to automate and streamline their IT services and infrastructure, thereby improving operational efficiency and reducing costs.

Pros

ITIL aligned
Advanced automation capabilities
Customizable workflows
Real-time analytics and reports
Robust integrations

Cons

Complex implementation
Requires technical expertise
Higher price point

ENTERPRISE-READY

ITIL ALIGNED

Why We Love It

We love ServiceNow ITSM because it's specifically designed for SaaS companies that need to manage complex IT services and infrastructure. Its alignment with ITIL standards ensures the adoption of best practices in IT service management. The software's advanced automation features and customizable workflows allow SaaS companies to significantly improve operational efficiency, while its powerful analytics provide insights to further optimize processes.

Pros

ITIL aligned
Advanced automation capabilities
Customizable workflows
Real-time analytics and reports
Robust integrations

Cons

Complex implementation
Requires technical expertise
Higher price point

Why We Love It

We love ServiceNow ITSM because it's specifically designed for SaaS companies that need to manage complex IT services and infrastructure. Its alignment with ITIL standards ensures the adoption of best practices in IT service management. The software's advanced automation features and customizable workflows allow SaaS companies to significantly improve operational efficiency, while its powerful analytics provide insights to further optimize processes.

Enterprise pricing available

ServiceNow ITSM is a robust solution that aligns perfectly with ITIL standards to manage services access and availability, streamline services and fulfill requests. It provides an enterprise-level IT service management solution allowing SaaS companies to automate and streamline their IT services and infrastructure, thereby improving operational efficiency and reducing costs.

7

Expert Score

6.6 / 10

503

141

SAAS-SPECIFIC DESIGN

REAL-TIME INSIGHTS

7

HaloITSM

6.6

HaloITSM

View Website

Free demo available, Enterprise pricing available

SAAS-SPECIFIC DESIGN

REAL-TIME INSIGHTS

Why We Love It

HaloITSM is a game changer for SaaS companies. It's a comprehensive tool that not only standardizes IT service management processes but also provides deep analytics, enabling companies to make informed IT decisions. Its robust functionality and flexibility in configurations allow it to adapt to the unique needs of SaaS businesses, whether big or small. The platform's ability to streamline complex IT processes, ultimately increasing efficiency and productivity, is why industry professionals love it.

Pros

All-in-one ITSM solution
Valuable analytics
Streamlines processes
Scalable for any size company
Flexible configurations

Cons

No pricing information upfront
May have features not needed for smaller businesses
Requires training for full utilization

Free demo available, Enterprise pricing available

HaloITSM has been specifically designed to meet the needs of SaaS companies, offering an all-inclusive IT service management solution. It not only standardizes IT processes but also delivers valuable analytics, crucial for IT decision-making in the SaaS industry. It's a single platform that streamlines ITSM processes, reducing the complexities faced by many SaaS companies.

Pros

All-in-one ITSM solution
Valuable analytics
Streamlines processes
Scalable for any size company
Flexible configurations

Cons

No pricing information upfront
May have features not needed for smaller businesses
Requires training for full utilization

SAAS-SPECIFIC DESIGN

REAL-TIME INSIGHTS

Why We Love It

HaloITSM is a game changer for SaaS companies. It's a comprehensive tool that not only standardizes IT service management processes but also provides deep analytics, enabling companies to make informed IT decisions. Its robust functionality and flexibility in configurations allow it to adapt to the unique needs of SaaS businesses, whether big or small. The platform's ability to streamline complex IT processes, ultimately increasing efficiency and productivity, is why industry professionals love it.

Pros

All-in-one ITSM solution
Valuable analytics
Streamlines processes
Scalable for any size company
Flexible configurations

Cons

No pricing information upfront
May have features not needed for smaller businesses
Requires training for full utilization

Why We Love It

HaloITSM is a game changer for SaaS companies. It's a comprehensive tool that not only standardizes IT service management processes but also provides deep analytics, enabling companies to make informed IT decisions. Its robust functionality and flexibility in configurations allow it to adapt to the unique needs of SaaS businesses, whether big or small. The platform's ability to streamline complex IT processes, ultimately increasing efficiency and productivity, is why industry professionals love it.

Free demo available, Enterprise pricing available

HaloITSM has been specifically designed to meet the needs of SaaS companies, offering an all-inclusive IT service management solution. It not only standardizes IT processes but also delivers valuable analytics, crucial for IT decision-making in the SaaS industry. It's a single platform that streamlines ITSM processes, reducing the complexities faced by many SaaS companies.

8

Expert Score

6.6 / 10

363

161

TeamDynamix ITSM Platform

View Website

Enterprise pricing available

Why We Love It

TeamDynamix ITSM Platform is a game changer for SaaS companies. Its no-code nature makes it accessible for non-technical users, while its AI-driven automation ensures efficient service management. The platform is also designed with low administrative overhead, which is crucial for lean SaaS companies looking to optimize resources. Plus, enterprise integration capabilities ensure it works seamlessly with existing systems, providing a holistic ITSM solution.

Pros

No-code platform
AI-driven automation
Low admin overhead
Enterprise integration
Comprehensive ITSM solution

Cons

Pricing not transparent
May be complex for small businesses

Enterprise pricing available

TeamDynamix offers a no-code IT Service Management solution specifically designed for SaaS companies. It integrates AI-driven automation for efficient service delivery and low administrative overhead, making it ideal for businesses looking for streamlined ITSM processes.

Pros

No-code platform
AI-driven automation
Low admin overhead
Enterprise integration
Comprehensive ITSM solution

Cons

Pricing not transparent
May be complex for small businesses

Why We Love It

TeamDynamix ITSM Platform is a game changer for SaaS companies. Its no-code nature makes it accessible for non-technical users, while its AI-driven automation ensures efficient service management. The platform is also designed with low administrative overhead, which is crucial for lean SaaS companies looking to optimize resources. Plus, enterprise integration capabilities ensure it works seamlessly with existing systems, providing a holistic ITSM solution.

Pros

No-code platform
AI-driven automation
Low admin overhead
Enterprise integration
Comprehensive ITSM solution

Cons

Pricing not transparent
May be complex for small businesses

Why We Love It

TeamDynamix ITSM Platform is a game changer for SaaS companies. Its no-code nature makes it accessible for non-technical users, while its AI-driven automation ensures efficient service management. The platform is also designed with low administrative overhead, which is crucial for lean SaaS companies looking to optimize resources. Plus, enterprise integration capabilities ensure it works seamlessly with existing systems, providing a holistic ITSM solution.

Enterprise pricing available

TeamDynamix offers a no-code IT Service Management solution specifically designed for SaaS companies. It integrates AI-driven automation for efficient service delivery and low administrative overhead, making it ideal for businesses looking for streamlined ITSM processes.

9

Expert Score

6.5 / 10

379

130

ManageEngine ServiceDesk Plus

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Free plan available, Enterprise pricing available

Why We Love It

What makes ManageEngine ServiceDesk Plus stand out is its comprehensive suite of features targeted towards the unique needs of SaaS companies. It not only helps in managing IT services but also provides excellent asset management capabilities. The solution is highly customizable, making it a perfect fit for businesses of all sizes. Furthermore, its robust reporting and analytics features help in making data-driven decisions, improving overall IT service delivery.

Pros

Comprehensive ITSM features
Unified ticket management
Advanced asset management
Customizable to business needs
24/7 support

Cons

Can be complex for beginners
Limited integration with non-Zoho products

Free plan available, Enterprise pricing available

ManageEngine ServiceDesk Plus is a robust IT Service Management solution designed specifically for SaaS companies. It addresses industry needs by offering comprehensive IT support, unified ticket management, and asset management, enabling organizations to deliver seamless IT services to employees and customers.

Pros

Comprehensive ITSM features
Unified ticket management
Advanced asset management
Customizable to business needs
24/7 support

Cons

Can be complex for beginners
Limited integration with non-Zoho products

Why We Love It

What makes ManageEngine ServiceDesk Plus stand out is its comprehensive suite of features targeted towards the unique needs of SaaS companies. It not only helps in managing IT services but also provides excellent asset management capabilities. The solution is highly customizable, making it a perfect fit for businesses of all sizes. Furthermore, its robust reporting and analytics features help in making data-driven decisions, improving overall IT service delivery.

Pros

Comprehensive ITSM features
Unified ticket management
Advanced asset management
Customizable to business needs
24/7 support

Cons

Can be complex for beginners
Limited integration with non-Zoho products

Why We Love It

What makes ManageEngine ServiceDesk Plus stand out is its comprehensive suite of features targeted towards the unique needs of SaaS companies. It not only helps in managing IT services but also provides excellent asset management capabilities. The solution is highly customizable, making it a perfect fit for businesses of all sizes. Furthermore, its robust reporting and analytics features help in making data-driven decisions, improving overall IT service delivery.

Free plan available, Enterprise pricing available

ManageEngine ServiceDesk Plus is a robust IT Service Management solution designed specifically for SaaS companies. It addresses industry needs by offering comprehensive IT support, unified ticket management, and asset management, enabling organizations to deliver seamless IT services to employees and customers.

Product	Has Mobile App	Has Free Plan	Has Free Trial	Integrates With Zapier	Has Public API	Live Chat Support	SOC 2 or ISO Certified	Popular Integrations	Supports SSO	Starting Price
1Xurrent \| Enterprise Service Management	Not specified	No	Contact for trial	Not specified	Not specified	Email/Ticket only	Not specified	Not specified	Not specified	Contact for pricing
2SysAid ITSM Platform	Yes	No	Yes - 30 days	Not specified	Yes	Yes	Not specified	Slack, Microsoft Teams, Jira	Yes	Contact for pricing
3SolarWinds ITSM Solutions	Yes	No	Yes - 30 days	Not specified	Yes	Yes	Not specified	Slack, Microsoft Teams, Jira	Yes	Contact for pricing
4ConnectWise IT Management Software	Yes	No	Contact for trial	Yes	Yes	Yes	Not specified	Slack, Microsoft 365, Salesforce	Yes	Contact for pricing
5OpenText Core Service Management	Yes	No	Contact for trial	Not specified	Not specified	Email/Ticket only	Not specified	Not specified	Not specified	Contact for pricing
6ServiceNow ITSM	Yes	No	Contact for trial	Yes	Yes	Yes	Both	Slack, Salesforce, Microsoft 365, Google Workspace	Yes	Contact for pricing
7TeamDynamix ITSM Platform	Web-only	No	Contact for trial	Not specified	Yes	Yes	Not specified	Not specified	Yes	Contact for pricing
8HaloITSM	Yes	No	Yes - 30 days	Yes	Yes	Yes	ISO 27001	Slack, Microsoft 365, Google Workspace	Yes	Contact for pricing
9ManageEngine ServiceDesk Plus	Yes	Yes	Yes - 30 days	No	Yes	Yes	ISO 27001	Microsoft 365, Google Workspace, Zoho CRM	Yes	Free

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