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2025 Best Live Chat & Messaging Platforms for Startups: 10 Products Compared

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

For a wider look, check the complete Live Chat & Messaging Platforms listings.

Live Chat & Messaging Platforms for Startups
Albert Richer

Unpacking the Data: What Startups Should Consider When Choosing Live Chat & Messaging Platforms Market research indicates that startups often prioritize affordability and user-friendliness in live chat and messaging platforms, with costs ranging from $15 to $100 per month depending on features. A comparative analysis of product specifications shows that platforms like Zendesk Chat and Intercom frequently receive positive ratings in customer reviews for their robust integration capabilities and ease of use. Unpacking the Data: What Startups Should Consider When Choosing Live Chat & Messaging Platforms Market research indicates that startups often prioritize affordability and user-friendliness in live chat and messaging platforms, with costs ranging from $15 to $100 per month depending on features.

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1
Expert Score
9.8 / 10
359
41
AI-POWERED
REAL-TIME SUPPORT
1
Crisp: AI Customer Support Platform
9.8

Crisp: AI Customer Support Platform

Crisp: AI Customer Support Platform
View Website
Free plan available, paid plans starting at $25/month
AI-POWERED
REAL-TIME SUPPORT

Why We Love It

What makes Crisp stand out for startups is its AI-powered responses which help manage customer interactions effectively, even with a small team. It's a one-stop solution for handling customer queries across various platforms like email, chat, social media, and more. Plus, with its in-depth analytics, startups can make data-driven decisions to improve their customer support.

Pros

  • AI-powered responses
  • Multi-channel messaging
  • In-depth analytics
  • User-friendly interface
  • Unlimited agents

Cons

  • Limited features on free plan
  • Customization could be more robust
  • No phone support

Free plan available, paid plans starting at $25/month

Crisp is an ideal solution for startups in need of an AI-powered messaging platform to connect with customers. Its multi-channel capabilities allow businesses to manage all customer interactions in one place, improving response times and boosting customer satisfaction.

Pros

  • AI-powered responses
  • Multi-channel messaging
  • In-depth analytics
  • User-friendly interface
  • Unlimited agents

Cons

  • Limited features on free plan
  • Customization could be more robust
  • No phone support
AI-POWERED
REAL-TIME SUPPORT

Why We Love It

What makes Crisp stand out for startups is its AI-powered responses which help manage customer interactions effectively, even with a small team. It's a one-stop solution for handling customer queries across various platforms like email, chat, social media, and more. Plus, with its in-depth analytics, startups can make data-driven decisions to improve their customer support.

Pros

  • AI-powered responses
  • Multi-channel messaging
  • In-depth analytics
  • User-friendly interface
  • Unlimited agents

Cons

  • Limited features on free plan
  • Customization could be more robust
  • No phone support

Why We Love It

What makes Crisp stand out for startups is its AI-powered responses which help manage customer interactions effectively, even with a small team. It's a one-stop solution for handling customer queries across various platforms like email, chat, social media, and more. Plus, with its in-depth analytics, startups can make data-driven decisions to improve their customer support.

Free plan available, paid plans starting at $25/month

Crisp is an ideal solution for startups in need of an AI-powered messaging platform to connect with customers. Its multi-channel capabilities allow businesses to manage all customer interactions in one place, improving response times and boosting customer satisfaction.

2
Expert Score
9.7 / 10
713
139
SCALABLE SOLUTION
AUTOMATION EXCELLENCE
2
LivePerson Conversational AI
9.7

LivePerson Conversational AI

LivePerson Conversational AI
View Website
Enterprise pricing available
SCALABLE SOLUTION
AUTOMATION EXCELLENCE

Why We Love It

LivePerson's Conversational AI platform is a game-changer for startups, enabling them to deliver personalized, efficient customer service via numerous channels. Its AI capabilities not only enhance communication but also provide valuable data insights to help businesses better understand their customers. It's flexible and scalable, growing with the business, making it a perfect fit for startups aiming to scale and improve their customer support.

Pros

  • AI-powered customer engagement
  • Multi-channel integration
  • Data-driven insights
  • 24/7 support
  • Tailored for startups

Cons

  • May require technical understanding
  • Could be expensive for small startups

Enterprise pricing available

LivePerson offers a stellar Conversational AI platform designed for startup businesses that need to engage with their customers in real-time. The platform seamlessly integrates with various channels and systems, enabling businesses to deliver AI-powered customer experiences, thereby addressing the industry's need for effective, time-efficient customer support.

Pros

  • AI-powered customer engagement
  • Multi-channel integration
  • Data-driven insights
  • 24/7 support
  • Tailored for startups

Cons

  • May require technical understanding
  • Could be expensive for small startups
SCALABLE SOLUTION
AUTOMATION EXCELLENCE

Why We Love It

LivePerson's Conversational AI platform is a game-changer for startups, enabling them to deliver personalized, efficient customer service via numerous channels. Its AI capabilities not only enhance communication but also provide valuable data insights to help businesses better understand their customers. It's flexible and scalable, growing with the business, making it a perfect fit for startups aiming to scale and improve their customer support.

Pros

  • AI-powered customer engagement
  • Multi-channel integration
  • Data-driven insights
  • 24/7 support
  • Tailored for startups

Cons

  • May require technical understanding
  • Could be expensive for small startups

Why We Love It

LivePerson's Conversational AI platform is a game-changer for startups, enabling them to deliver personalized, efficient customer service via numerous channels. Its AI capabilities not only enhance communication but also provide valuable data insights to help businesses better understand their customers. It's flexible and scalable, growing with the business, making it a perfect fit for startups aiming to scale and improve their customer support.

Enterprise pricing available

LivePerson offers a stellar Conversational AI platform designed for startup businesses that need to engage with their customers in real-time. The platform seamlessly integrates with various channels and systems, enabling businesses to deliver AI-powered customer experiences, thereby addressing the industry's need for effective, time-efficient customer support.

3
Expert Score
9.5 / 10
646
41
3
OneSignal SMS & Email Software
9.5

OneSignal SMS & Email Software

OneSignal SMS & Email Software
View Website
Freemium model available, with premium plans starting at $9/month

Why We Love It

We love OneSignal for its understanding of startup dynamics and its ability to scale as the business grows. The high-ROI multi-channel messaging feature is a game changer for startups looking to boost engagement and retain customers. The ease of integration and usability adds to its appeal, making it a preferred choice of many industry professionals.

Pros

  • Scalable solution
  • High-ROI multi-channel messaging
  • Boost engagement and retention
  • Designed for startups
  • Easy integration

Cons

  • Limited features in free plan
  • Premium features can get expensive

Freemium model available, with premium plans starting at $9/month

OneSignal is a robust and scalable SMS and email software solution designed specifically for startups. The software offers high-ROI multi-channel messaging, helping businesses boost engagement and retain customers, catering specifically to the high-growth, fast-paced environment of startups.

Pros

  • Scalable solution
  • High-ROI multi-channel messaging
  • Boost engagement and retention
  • Designed for startups
  • Easy integration

Cons

  • Limited features in free plan
  • Premium features can get expensive

Why We Love It

We love OneSignal for its understanding of startup dynamics and its ability to scale as the business grows. The high-ROI multi-channel messaging feature is a game changer for startups looking to boost engagement and retain customers. The ease of integration and usability adds to its appeal, making it a preferred choice of many industry professionals.

Pros

  • Scalable solution
  • High-ROI multi-channel messaging
  • Boost engagement and retention
  • Designed for startups
  • Easy integration

Cons

  • Limited features in free plan
  • Premium features can get expensive

Why We Love It

We love OneSignal for its understanding of startup dynamics and its ability to scale as the business grows. The high-ROI multi-channel messaging feature is a game changer for startups looking to boost engagement and retain customers. The ease of integration and usability adds to its appeal, making it a preferred choice of many industry professionals.

Freemium model available, with premium plans starting at $9/month

OneSignal is a robust and scalable SMS and email software solution designed specifically for startups. The software offers high-ROI multi-channel messaging, helping businesses boost engagement and retain customers, catering specifically to the high-growth, fast-paced environment of startups.

4
Expert Score
9.4 / 10
711
73
BUDGET SAVER
4
Slack: AI Work Management
9.4

Slack: AI Work Management

Slack: AI Work Management
View Website
Free plan available, paid plans starting at $6.67/month
BUDGET SAVER

Why We Love It

Slack is a game-changer for startups, fostering efficient and effective communication among team members. Its AI-powered features optimize workflows and eliminate mundane tasks. The ability to integrate with a multitude of other software solutions makes it an essential hub for all work-related activities. Its versatility and adaptability to specific business needs are what make Slack a beloved tool among industry professionals.

Pros

  • Efficient team collaboration
  • AI-powered features
  • Integration with numerous apps
  • Real-time messaging
  • File sharing

Cons

  • Can be overwhelming for new users
  • Limited features in free version
  • Could have stronger project management tools

Free plan available, paid plans starting at $6.67/month

Slack is an intelligent platform designed for startups to streamline communication, collaboration, and project management. Its AI-driven features automate routine tasks and provide insightful analytics, making it perfect for fast-paced startup environments.

Pros

  • Efficient team collaboration
  • AI-powered features
  • Integration with numerous apps
  • Real-time messaging
  • File sharing

Cons

  • Can be overwhelming for new users
  • Limited features in free version
  • Could have stronger project management tools
BUDGET SAVER

Why We Love It

Slack is a game-changer for startups, fostering efficient and effective communication among team members. Its AI-powered features optimize workflows and eliminate mundane tasks. The ability to integrate with a multitude of other software solutions makes it an essential hub for all work-related activities. Its versatility and adaptability to specific business needs are what make Slack a beloved tool among industry professionals.

Pros

  • Efficient team collaboration
  • AI-powered features
  • Integration with numerous apps
  • Real-time messaging
  • File sharing

Cons

  • Can be overwhelming for new users
  • Limited features in free version
  • Could have stronger project management tools

Why We Love It

Slack is a game-changer for startups, fostering efficient and effective communication among team members. Its AI-powered features optimize workflows and eliminate mundane tasks. The ability to integrate with a multitude of other software solutions makes it an essential hub for all work-related activities. Its versatility and adaptability to specific business needs are what make Slack a beloved tool among industry professionals.

Free plan available, paid plans starting at $6.67/month

Slack is an intelligent platform designed for startups to streamline communication, collaboration, and project management. Its AI-driven features automate routine tasks and provide insightful analytics, making it perfect for fast-paced startup environments.

5
Expert Score
9.2 / 10
492
67
STARTUP FRIENDLY
5
Zendesk Live Chat
9.2

Zendesk Live Chat

Zendesk Live Chat
View Website
Free trial available, with pricing starting at $49 per agent per month
STARTUP FRIENDLY

Why We Love It

We love Zendesk Live Chat for its ability to centralize customer communication across multiple channels, a crucial aspect for startups that need to maintain strong customer relationships without the hassle of managing multiple platforms. Its automation capabilities save time by handling routine queries, leaving more complex issues for your team. Moreover, it easily scales with your business, making it a reliable solution for growing startups.

Pros

  • Seamless multi-channel communication
  • Automation capabilities
  • Scalability
  • Easy integration with business tools
  • 24/7 customer support

Cons

  • Can be expensive for startups
  • May require technical knowledge for setup
  • Limited customization options

Free trial available, with pricing starting at $49 per agent per month

Zendesk Live Chat is a robust customer messaging platform designed to streamline communication with customers across web, mobile, and social apps. This platform is ideal for startups due to its automation capabilities, scalability, and ease of integration with various business tools.

Pros

  • Seamless multi-channel communication
  • Automation capabilities
  • Scalability
  • Easy integration with business tools
  • 24/7 customer support

Cons

  • Can be expensive for startups
  • May require technical knowledge for setup
  • Limited customization options
STARTUP FRIENDLY

Why We Love It

We love Zendesk Live Chat for its ability to centralize customer communication across multiple channels, a crucial aspect for startups that need to maintain strong customer relationships without the hassle of managing multiple platforms. Its automation capabilities save time by handling routine queries, leaving more complex issues for your team. Moreover, it easily scales with your business, making it a reliable solution for growing startups.

Pros

  • Seamless multi-channel communication
  • Automation capabilities
  • Scalability
  • Easy integration with business tools
  • 24/7 customer support

Cons

  • Can be expensive for startups
  • May require technical knowledge for setup
  • Limited customization options

Why We Love It

We love Zendesk Live Chat for its ability to centralize customer communication across multiple channels, a crucial aspect for startups that need to maintain strong customer relationships without the hassle of managing multiple platforms. Its automation capabilities save time by handling routine queries, leaving more complex issues for your team. Moreover, it easily scales with your business, making it a reliable solution for growing startups.

Free trial available, with pricing starting at $49 per agent per month

Zendesk Live Chat is a robust customer messaging platform designed to streamline communication with customers across web, mobile, and social apps. This platform is ideal for startups due to its automation capabilities, scalability, and ease of integration with various business tools.

6
Expert Score
9.1 / 10
721
117
MULTI-CHANNEL MASTERY
ENGAGEMENT LEADER
6
LiveChat® AI Business Software
9.1

LiveChat® AI Business Software

LiveChat® AI Business Software
View Website
Starts at $16/month, with higher tier plans and enterprise pricing available
MULTI-CHANNEL MASTERY
ENGAGEMENT LEADER

Why We Love It

LiveChat® stands out because it is tailored to the unique needs of startups and small businesses. It doesn't just provide a messaging platform, but a holistic customer support system driven by AI. This helps businesses provide superior service without the need for a large support team. Additionally, businesses have reported increased sales, thanks to its real-time nature, making it a loved choice among industry professionals.

Pros

  • AI-powered efficiency
  • Real-time customer support
  • Boosts sales
  • User-friendly interface
  • Customizable

Cons

  • Additional costs for advanced features
  • Can be overwhelming for first-time users

Starts at $16/month, with higher tier plans and enterprise pricing available

LiveChat® is a leading AI live chat software specifically designed for startups and small businesses, including ecommerce and B2B companies. It provides real-time website support, boosting sales and enhancing customer engagement, making it an ideal choice for businesses looking for efficient customer service solutions.

Pros

  • AI-powered efficiency
  • Real-time customer support
  • Boosts sales
  • User-friendly interface
  • Customizable

Cons

  • Additional costs for advanced features
  • Can be overwhelming for first-time users
MULTI-CHANNEL MASTERY
ENGAGEMENT LEADER

Why We Love It

LiveChat® stands out because it is tailored to the unique needs of startups and small businesses. It doesn't just provide a messaging platform, but a holistic customer support system driven by AI. This helps businesses provide superior service without the need for a large support team. Additionally, businesses have reported increased sales, thanks to its real-time nature, making it a loved choice among industry professionals.

Pros

  • AI-powered efficiency
  • Real-time customer support
  • Boosts sales
  • User-friendly interface
  • Customizable

Cons

  • Additional costs for advanced features
  • Can be overwhelming for first-time users

Why We Love It

LiveChat® stands out because it is tailored to the unique needs of startups and small businesses. It doesn't just provide a messaging platform, but a holistic customer support system driven by AI. This helps businesses provide superior service without the need for a large support team. Additionally, businesses have reported increased sales, thanks to its real-time nature, making it a loved choice among industry professionals.

Starts at $16/month, with higher tier plans and enterprise pricing available

LiveChat® is a leading AI live chat software specifically designed for startups and small businesses, including ecommerce and B2B companies. It provides real-time website support, boosting sales and enhancing customer engagement, making it an ideal choice for businesses looking for efficient customer service solutions.

7
Expert Score
8.9 / 10
499
65
7
ManyChat
8.9

ManyChat

ManyChat
View Website
Free plan available, Pro plan starting at $10/month

Why We Love It

ManyChat is a game-changer for startups, allowing them to handle large volumes of customer conversations without hiring an extensive support team. Its ability to automate two-way interactive conversations across multiple platforms allows startups to engage with their audience effectively and promptly. The insightful analytics provided help in understanding customer behavior, facilitating more effective marketing and engagement strategies.

Pros

  • Automation of conversations
  • Multi-platform integration
  • Scalability
  • Insightful analytics
  • Ease of setup

Cons

  • Limited features in free plan
  • Higher price point for larger audience

Free plan available, Pro plan starting at $10/month

ManyChat is an automation tool for interactive conversations across multiple messaging platforms like Instagram Direct Messages, Facebook Messenger, and SMS. Its focus on automation, scalability, and multi-platform integration makes it particularly valuable for startups looking to engage with their audience and grow their brand without investing heavily in manpower.

Pros

  • Automation of conversations
  • Multi-platform integration
  • Scalability
  • Insightful analytics
  • Ease of setup

Cons

  • Limited features in free plan
  • Higher price point for larger audience

Why We Love It

ManyChat is a game-changer for startups, allowing them to handle large volumes of customer conversations without hiring an extensive support team. Its ability to automate two-way interactive conversations across multiple platforms allows startups to engage with their audience effectively and promptly. The insightful analytics provided help in understanding customer behavior, facilitating more effective marketing and engagement strategies.

Pros

  • Automation of conversations
  • Multi-platform integration
  • Scalability
  • Insightful analytics
  • Ease of setup

Cons

  • Limited features in free plan
  • Higher price point for larger audience

Why We Love It

ManyChat is a game-changer for startups, allowing them to handle large volumes of customer conversations without hiring an extensive support team. Its ability to automate two-way interactive conversations across multiple platforms allows startups to engage with their audience effectively and promptly. The insightful analytics provided help in understanding customer behavior, facilitating more effective marketing and engagement strategies.

Free plan available, Pro plan starting at $10/month

ManyChat is an automation tool for interactive conversations across multiple messaging platforms like Instagram Direct Messages, Facebook Messenger, and SMS. Its focus on automation, scalability, and multi-platform integration makes it particularly valuable for startups looking to engage with their audience and grow their brand without investing heavily in manpower.

8
Expert Score
8.8 / 10
607
155
8
Chatwoot
8.8

Chatwoot

Chatwoot
View Website
Open source free plan available|Paid plans start at $49/month

Why We Love It

Chatwoot is specifically designed with startups in mind. It offers a unified platform where businesses can manage customer interactions across various channels, an essential feature for startups that need to maintain high-quality customer service while scaling. Its open-source option is also a big plus for startups on a tight budget, as it allows them to use and customize the software for free.

Pros

  • Open source option
  • Unified customer interaction dashboard
  • Supports multiple conversation channels
  • Ideal for startups
  • Cloud-based and self-hosted options

Cons

  • Requires technical expertise for self-hosted setup
  • Limited integrations

Open source free plan available|Paid plans start at $49/month

Chatwoot is a comprehensive customer engagement platform designed to suit startups' specific needs. It offers a unified dashboard for managing customer interactions across multiple channels, making it ideal for startups striving to provide top-notch customer service while handling rapid growth.

Pros

  • Open source option
  • Unified customer interaction dashboard
  • Supports multiple conversation channels
  • Ideal for startups
  • Cloud-based and self-hosted options

Cons

  • Requires technical expertise for self-hosted setup
  • Limited integrations

Why We Love It

Chatwoot is specifically designed with startups in mind. It offers a unified platform where businesses can manage customer interactions across various channels, an essential feature for startups that need to maintain high-quality customer service while scaling. Its open-source option is also a big plus for startups on a tight budget, as it allows them to use and customize the software for free.

Pros

  • Open source option
  • Unified customer interaction dashboard
  • Supports multiple conversation channels
  • Ideal for startups
  • Cloud-based and self-hosted options

Cons

  • Requires technical expertise for self-hosted setup
  • Limited integrations

Why We Love It

Chatwoot is specifically designed with startups in mind. It offers a unified platform where businesses can manage customer interactions across various channels, an essential feature for startups that need to maintain high-quality customer service while scaling. Its open-source option is also a big plus for startups on a tight budget, as it allows them to use and customize the software for free.

Open source free plan available|Paid plans start at $49/month

Chatwoot is a comprehensive customer engagement platform designed to suit startups' specific needs. It offers a unified dashboard for managing customer interactions across multiple channels, making it ideal for startups striving to provide top-notch customer service while handling rapid growth.

9
Expert Score
8.6 / 10
387
33
COLLABORATION BOOSTER
USER-FRIENDLY
9
ChatBeacon for Startups
8.6

ChatBeacon for Startups

ChatBeacon for Startups
View Website
Free plan available, Premium plans starting at $29/month
COLLABORATION BOOSTER
USER-FRIENDLY

Why We Love It

ChatBeacon is an invaluable tool for startups and small businesses. Not only does it offer scalable solutions that grow with your business, but it also promotes team collaboration and customer engagement, which are crucial for startups. Its 24/7 support ensures issues are addressed promptly, and its focus on operational efficiency is a big plus for businesses looking to streamline their processes and save time. It's a comprehensive solution to the unique challenges startups face.

Pros

  • Scalable solutions
  • Enhanced team collaboration
  • Improved customer engagement
  • Operational efficiency
  • 24/7 support

Cons

  • Might require training
  • Limited features in free version

Free plan available, Premium plans starting at $29/month

ChatBeacon is a chat solution specifically designed to empower startups and small businesses. It promotes efficient team collaboration, enhances customer engagement, and improves operational efficiency by providing an instant and scalable customer support platform.

Pros

  • Scalable solutions
  • Enhanced team collaboration
  • Improved customer engagement
  • Operational efficiency
  • 24/7 support

Cons

  • Might require training
  • Limited features in free version
COLLABORATION BOOSTER
USER-FRIENDLY

Why We Love It

ChatBeacon is an invaluable tool for startups and small businesses. Not only does it offer scalable solutions that grow with your business, but it also promotes team collaboration and customer engagement, which are crucial for startups. Its 24/7 support ensures issues are addressed promptly, and its focus on operational efficiency is a big plus for businesses looking to streamline their processes and save time. It's a comprehensive solution to the unique challenges startups face.

Pros

  • Scalable solutions
  • Enhanced team collaboration
  • Improved customer engagement
  • Operational efficiency
  • 24/7 support

Cons

  • Might require training
  • Limited features in free version

Why We Love It

ChatBeacon is an invaluable tool for startups and small businesses. Not only does it offer scalable solutions that grow with your business, but it also promotes team collaboration and customer engagement, which are crucial for startups. Its 24/7 support ensures issues are addressed promptly, and its focus on operational efficiency is a big plus for businesses looking to streamline their processes and save time. It's a comprehensive solution to the unique challenges startups face.

Free plan available, Premium plans starting at $29/month

ChatBeacon is a chat solution specifically designed to empower startups and small businesses. It promotes efficient team collaboration, enhances customer engagement, and improves operational efficiency by providing an instant and scalable customer support platform.

10
Expert Score
8.5 / 10
545
108
INSTANT SETUP
DATA-DRIVEN INSIGHTS
10
LiveHelpNow for Startups
8.5

LiveHelpNow for Startups

LiveHelpNow for Startups
View Website
Free for startups with up to 5 agents for 6 months
INSTANT SETUP
DATA-DRIVEN INSIGHTS

Why We Love It

LiveHelpNow for Startups perfectly fills the gap for startups looking for a powerful customer support solution without breaking the bank. The platform offers omnichannel support, allowing startups to reach their customers through multiple channels, ensuring no customer query is left unanswered. Its ease of setup and integration means that even startups with limited tech resources can get it up and running quickly.

Pros

  • Budget-friendly for startups
  • Omnichannel customer service
  • Easy set up and integration
  • No credit card required for trial

Cons

  • Limited to five agents for free version
  • May need upgrading after 6 months
  • Learning curve for full feature utilization

Free for startups with up to 5 agents for 6 months

LiveHelpNow offers a comprehensive omnichannel customer service software that's free for startups for up to 5 agents for 6 months. This solution is ideal for startups as it caters to their budget constraints, while still providing robust functionality to handle customer queries effectively, ensuring a seamless customer experience.

Pros

  • Budget-friendly for startups
  • Omnichannel customer service
  • Easy set up and integration
  • No credit card required for trial

Cons

  • Limited to five agents for free version
  • May need upgrading after 6 months
  • Learning curve for full feature utilization
INSTANT SETUP
DATA-DRIVEN INSIGHTS

Why We Love It

LiveHelpNow for Startups perfectly fills the gap for startups looking for a powerful customer support solution without breaking the bank. The platform offers omnichannel support, allowing startups to reach their customers through multiple channels, ensuring no customer query is left unanswered. Its ease of setup and integration means that even startups with limited tech resources can get it up and running quickly.

Pros

  • Budget-friendly for startups
  • Omnichannel customer service
  • Easy set up and integration
  • No credit card required for trial

Cons

  • Limited to five agents for free version
  • May need upgrading after 6 months
  • Learning curve for full feature utilization

Why We Love It

LiveHelpNow for Startups perfectly fills the gap for startups looking for a powerful customer support solution without breaking the bank. The platform offers omnichannel support, allowing startups to reach their customers through multiple channels, ensuring no customer query is left unanswered. Its ease of setup and integration means that even startups with limited tech resources can get it up and running quickly.

Free for startups with up to 5 agents for 6 months

LiveHelpNow offers a comprehensive omnichannel customer service software that's free for startups for up to 5 agents for 6 months. This solution is ideal for startups as it caters to their budget constraints, while still providing robust functionality to handle customer queries effectively, ensuring a seamless customer experience.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1LivePerson Conversational AI
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft 365, HubSpot Enterprise plans only Contact for pricing
2ManyChat
 No Yes Yes - 7 days Yes Yes Email/Ticket only Not specified Facebook, Instagram, Shopify No $10/month
3Zendesk Live Chat
 Yes No Yes - 14 days Yes Yes Yes ISO 27001 Salesforce, Google Workspace, Slack Yes $49/agent/month
4Crisp: AI Customer Support Platform
 Yes Yes Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Google Workspace Yes $25/month
5LiveHelpNow for Startups
 Yes Yes Yes - 30 days Yes Yes Yes Not specified Slack, Google Workspace, Microsoft 365 No Free for 6 months
6ChatBeacon for Startups
 Yes Yes Yes - 14 days No No Yes Not specified Limited integrations No $29/month
7Chatwoot
 Yes Yes Yes - 14 days No Yes Yes Not specified Custom integrations only No $49/month
8Slack: AI Work Management
 Yes Yes Yes - 30 days Yes Yes No SOC 2 Google Workspace, Microsoft 365, Salesforce Yes $6.67/month
9LiveChat® AI Business Software
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, Salesforce, HubSpot Yes $16/month
10OneSignal SMS & Email Software
 No Freemium Yes - 30 days Yes Yes Email/Ticket only Not specified Slack, Google Analytics, Shopify No $9/month
1

LivePerson Conversational AI

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft 365, HubSpot
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
2

ManyChat

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Facebook, Instagram, Shopify
Supports SSO
No
Starting Price
$10/month
3

Zendesk Live Chat

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Salesforce, Google Workspace, Slack
Supports SSO
Yes
Starting Price
$49/agent/month
4

Crisp: AI Customer Support Platform

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$25/month
5

LiveHelpNow for Startups

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Microsoft 365
Supports SSO
No
Starting Price
Free for 6 months
6

ChatBeacon for Startups

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
$29/month
7

Chatwoot

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
$49/month
8

Slack: AI Work Management

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Google Workspace, Microsoft 365, Salesforce
Supports SSO
Yes
Starting Price
$6.67/month
9

LiveChat® AI Business Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, HubSpot
Supports SSO
Yes
Starting Price
$16/month
10

OneSignal SMS & Email Software

Has Mobile App
No
Has Free Plan
Freemium
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Analytics, Shopify
Supports SSO
No
Starting Price
$9/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Live Chat & Messaging Platforms for Startups outlines a comprehensive evaluation methodology focused on key factors such as specifications, features, customer reviews, and overall ratings. In this category, critical considerations include ease of integration, scalability, automation capabilities, and customer support options, which are particularly important for startups looking to optimize their communication processes. Rankings were determined by analyzing data from multiple sources, including user feedback and expert reviews, alongside a thorough comparison of pricing structures to assess the value provided by each platform. This approach ensures that the selected products meet the unique needs of startups while delivering effective messaging solutions.

Verification

  • Products evaluated through comprehensive research and analysis of user reviews and industry ratings.
  • Selection criteria focus on key features and performance metrics relevant to live chat and messaging platforms for startups.
  • Comparison methodology analyzes customer feedback and expert insights to identify top-performing platforms in the market.

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Frequently Asked Questions About Live Chat & Messaging Platforms for Startups

What makes a live chat & messaging platforms for startups the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your live chat & messaging platforms for startups recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of live chat & messaging platforms for startups?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means