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Best Live Chat & Messaging Platforms for SaaS Companies to Get in 2025 | Top 9

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

Browse every solution in this group through our Live Chat & Messaging Platforms overview.

Live Chat & Messaging Platforms for SaaS Companies
Albert Richer

Finding the Right Fit: Insights on Live Chat & Messaging Platforms for SaaS Companies When it comes to choosing the best live chat and messaging platforms for SaaS companies, market research suggests that specific features can make or break the user experience. Customer reviews often highlight that platforms like Intercom and Drift excel in automation and integration capabilities, which are crucial for scaling customer support without sacrificing quality. Finding the Right Fit: Insights on Live Chat & Messaging Platforms for SaaS Companies When it comes to choosing the best live chat and messaging platforms for SaaS companies, market research suggests that specific features can make or break the user experience.

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1
Expert Score
9.8 / 10
675
63
CUSTOMER INSIGHTS
QUICK SETUP
1
LiveChat® AI Live Chat Software
9.8

LiveChat® AI Live Chat Software

LiveChat® AI Live Chat Software
View Website
Pricing starts at $16/agent/month, Free 14-day trial available, Enterprise pricing available
CUSTOMER INSIGHTS
QUICK SETUP

Why We Love It

In the SaaS and ecommerce industry, real-time customer interaction is vital. LiveChat® excels in this area by harnessing AI to provide instant, personalized responses. It integrates with popular platforms like Salesforce, making it easy to merge with existing workflows. The software also offers valuable insights into customer behavior, helping businesses improve their strategies and increase their sales. It's an all-in-one solution that understands and caters to the specific needs of SaaS and ecommerce businesses.

Pros

  • AI-powered customer interactions
  • Data-driven insights
  • Integration with popular platforms
  • 24/7 customer support
  • Customizable and easy to use

Cons

  • Additional cost for extra features
  • No free plan after trial
  • Limited functionality in lower-tier plans

Pricing starts at $16/agent/month, Free 14-day trial available, Enterprise pricing available

LiveChat® is an AI-driven live chat software tailored for B2B SaaS and ecommerce businesses. It helps these industries enhance their customer service by providing real-time, personalized responses, and insights into customer behavior, thereby boosting customer satisfaction and sales.

Pros

  • AI-powered customer interactions
  • Data-driven insights
  • Integration with popular platforms
  • 24/7 customer support
  • Customizable and easy to use

Cons

  • Additional cost for extra features
  • No free plan after trial
  • Limited functionality in lower-tier plans
CUSTOMER INSIGHTS
QUICK SETUP

Why We Love It

In the SaaS and ecommerce industry, real-time customer interaction is vital. LiveChat® excels in this area by harnessing AI to provide instant, personalized responses. It integrates with popular platforms like Salesforce, making it easy to merge with existing workflows. The software also offers valuable insights into customer behavior, helping businesses improve their strategies and increase their sales. It's an all-in-one solution that understands and caters to the specific needs of SaaS and ecommerce businesses.

Pros

  • AI-powered customer interactions
  • Data-driven insights
  • Integration with popular platforms
  • 24/7 customer support
  • Customizable and easy to use

Cons

  • Additional cost for extra features
  • No free plan after trial
  • Limited functionality in lower-tier plans

Why We Love It

In the SaaS and ecommerce industry, real-time customer interaction is vital. LiveChat® excels in this area by harnessing AI to provide instant, personalized responses. It integrates with popular platforms like Salesforce, making it easy to merge with existing workflows. The software also offers valuable insights into customer behavior, helping businesses improve their strategies and increase their sales. It's an all-in-one solution that understands and caters to the specific needs of SaaS and ecommerce businesses.

Pricing starts at $16/agent/month, Free 14-day trial available, Enterprise pricing available

LiveChat® is an AI-driven live chat software tailored for B2B SaaS and ecommerce businesses. It helps these industries enhance their customer service by providing real-time, personalized responses, and insights into customer behavior, thereby boosting customer satisfaction and sales.

2
Expert Score
9.6 / 10
417
68
2
LivePerson Conversational AI
9.6

LivePerson Conversational AI

LivePerson Conversational AI
View Website
Enterprise pricing available

Why We Love It

LivePerson stands out in the SaaS industry due to its AI-powered conversational capabilities. It allows SaaS companies to automate interactions, streamline customer service, and leverage data more effectively. This results in improved productivity, customer satisfaction, and insights for strategic decision making. Plus, its 24/7 support ensures round-the-clock assistance, making it a reliable partner for SaaS businesses.

Pros

  • AI-powered customer interactions
  • Seamless integration with existing systems
  • Enhanced data utilization
  • 24/7 support

Cons

  • Can be complex to set up
  • May require some technical expertise
  • Enterprise pricing may be high for small businesses

Enterprise pricing available

LivePerson Conversational AI is a top-tier solution for SaaS companies, providing AI-powered customer and agent experiences. It connects channels, systems, and data, enabling seamless customer interactions, automating routine tasks, and enhancing overall service delivery.

Pros

  • AI-powered customer interactions
  • Seamless integration with existing systems
  • Enhanced data utilization
  • 24/7 support

Cons

  • Can be complex to set up
  • May require some technical expertise
  • Enterprise pricing may be high for small businesses

Why We Love It

LivePerson stands out in the SaaS industry due to its AI-powered conversational capabilities. It allows SaaS companies to automate interactions, streamline customer service, and leverage data more effectively. This results in improved productivity, customer satisfaction, and insights for strategic decision making. Plus, its 24/7 support ensures round-the-clock assistance, making it a reliable partner for SaaS businesses.

Pros

  • AI-powered customer interactions
  • Seamless integration with existing systems
  • Enhanced data utilization
  • 24/7 support

Cons

  • Can be complex to set up
  • May require some technical expertise
  • Enterprise pricing may be high for small businesses

Why We Love It

LivePerson stands out in the SaaS industry due to its AI-powered conversational capabilities. It allows SaaS companies to automate interactions, streamline customer service, and leverage data more effectively. This results in improved productivity, customer satisfaction, and insights for strategic decision making. Plus, its 24/7 support ensures round-the-clock assistance, making it a reliable partner for SaaS businesses.

Enterprise pricing available

LivePerson Conversational AI is a top-tier solution for SaaS companies, providing AI-powered customer and agent experiences. It connects channels, systems, and data, enabling seamless customer interactions, automating routine tasks, and enhancing overall service delivery.

3
Expert Score
9.5 / 10
687
26
SEAMLESS INTEGRATION
24/7 SUPPORT
3
Freshchat: AI-Powered Chat Solution
9.5

Freshchat: AI-Powered Chat Solution

Freshchat: AI-Powered Chat Solution
View Website
Free trial available, Pricing begins at $15 per user/month
SEAMLESS INTEGRATION
24/7 SUPPORT

Why We Love It

Freshchat's AI-powered chatbots and live chat options are a game-changer for SaaS companies. The software takes the customer support experience to the next level by providing instant, personalized, and efficient support, crucial for SaaS businesses. The omnichannel support ensures customers are catered to, regardless of the platform they are on. The customer segmentation feature is particularly useful for SaaS companies to target and personalize their customer interactions. This, combined with seamless integration with other SaaS platforms, makes Freshchat a top choice.

Pros

  • AI-powered chatbots
  • Omnichannel support
  • Integrates with SaaS platforms
  • 24/7 customer service
  • Customer segmentation capabilities

Cons

  • Limited features in basic plan
  • May require some technical knowledge to set up

Free trial available, Pricing begins at $15 per user/month

Freshchat is an advanced omnichannel messaging platform ideally suited to SaaS companies. It integrates seamlessly with other software, providing AI-powered live chat and chatbot solutions that offer proactive, personalized support, meeting the demands of SaaS clients who expect efficient, intelligent and round-the-clock service.

Pros

  • AI-powered chatbots
  • Omnichannel support
  • Integrates with SaaS platforms
  • 24/7 customer service
  • Customer segmentation capabilities

Cons

  • Limited features in basic plan
  • May require some technical knowledge to set up
SEAMLESS INTEGRATION
24/7 SUPPORT

Why We Love It

Freshchat's AI-powered chatbots and live chat options are a game-changer for SaaS companies. The software takes the customer support experience to the next level by providing instant, personalized, and efficient support, crucial for SaaS businesses. The omnichannel support ensures customers are catered to, regardless of the platform they are on. The customer segmentation feature is particularly useful for SaaS companies to target and personalize their customer interactions. This, combined with seamless integration with other SaaS platforms, makes Freshchat a top choice.

Pros

  • AI-powered chatbots
  • Omnichannel support
  • Integrates with SaaS platforms
  • 24/7 customer service
  • Customer segmentation capabilities

Cons

  • Limited features in basic plan
  • May require some technical knowledge to set up

Why We Love It

Freshchat's AI-powered chatbots and live chat options are a game-changer for SaaS companies. The software takes the customer support experience to the next level by providing instant, personalized, and efficient support, crucial for SaaS businesses. The omnichannel support ensures customers are catered to, regardless of the platform they are on. The customer segmentation feature is particularly useful for SaaS companies to target and personalize their customer interactions. This, combined with seamless integration with other SaaS platforms, makes Freshchat a top choice.

Free trial available, Pricing begins at $15 per user/month

Freshchat is an advanced omnichannel messaging platform ideally suited to SaaS companies. It integrates seamlessly with other software, providing AI-powered live chat and chatbot solutions that offer proactive, personalized support, meeting the demands of SaaS clients who expect efficient, intelligent and round-the-clock service.

4
Expert Score
9.3 / 10
635
123
REAL-TIME RESPONSE
SCALABLE SOLUTIONS
4
Slack: AI Work Management
9.3

Slack: AI Work Management

Slack: AI Work Management
View Website
Free plan available, Paid plans starting at $6.67/month
REAL-TIME RESPONSE
SCALABLE SOLUTIONS

Why We Love It

Slack stands out in the SaaS industry for its seamless integration of communication and project management tools with AI capabilities. It's not just a messaging platform; it's a comprehensive workspace that brings together teams, projects, and tools. The AI features provide valuable insights, helping SaaS companies optimize their customer support and helpdesk processes. Moreover, its ability to integrate with other SaaS tools makes it a versatile platform that can easily fit into any company's tech stack.

Pros

  • Streamlined communication
  • AI-driven insights
  • Real-time customer interaction
  • Easy integration with other platforms
  • File sharing and collaboration

Cons

  • Might be overwhelming for new users
  • Limited features in free version
  • Requires internet connection

Free plan available, Paid plans starting at $6.67/month

Slack is the ideal solution for SaaS companies looking to enhance their customer support and helpdesk operations. The platform's robust communication and project management tools, coupled with advanced AI capabilities allow for efficient team collaboration, streamlined workflows, real-time customer engagement, and data-driven insights, addressing the unique needs of the SaaS industry.

Pros

  • Streamlined communication
  • AI-driven insights
  • Real-time customer interaction
  • Easy integration with other platforms
  • File sharing and collaboration

Cons

  • Might be overwhelming for new users
  • Limited features in free version
  • Requires internet connection
REAL-TIME RESPONSE
SCALABLE SOLUTIONS

Why We Love It

Slack stands out in the SaaS industry for its seamless integration of communication and project management tools with AI capabilities. It's not just a messaging platform; it's a comprehensive workspace that brings together teams, projects, and tools. The AI features provide valuable insights, helping SaaS companies optimize their customer support and helpdesk processes. Moreover, its ability to integrate with other SaaS tools makes it a versatile platform that can easily fit into any company's tech stack.

Pros

  • Streamlined communication
  • AI-driven insights
  • Real-time customer interaction
  • Easy integration with other platforms
  • File sharing and collaboration

Cons

  • Might be overwhelming for new users
  • Limited features in free version
  • Requires internet connection

Why We Love It

Slack stands out in the SaaS industry for its seamless integration of communication and project management tools with AI capabilities. It's not just a messaging platform; it's a comprehensive workspace that brings together teams, projects, and tools. The AI features provide valuable insights, helping SaaS companies optimize their customer support and helpdesk processes. Moreover, its ability to integrate with other SaaS tools makes it a versatile platform that can easily fit into any company's tech stack.

Free plan available, Paid plans starting at $6.67/month

Slack is the ideal solution for SaaS companies looking to enhance their customer support and helpdesk operations. The platform's robust communication and project management tools, coupled with advanced AI capabilities allow for efficient team collaboration, streamlined workflows, real-time customer engagement, and data-driven insights, addressing the unique needs of the SaaS industry.

5
Expert Score
9.2 / 10
663
161
ENTERPRISE READY
5
Textline Business Texting
9.2

Textline Business Texting

Textline Business Texting
View Website
Pricing starts at $49 per month, custom enterprise pricing available
ENTERPRISE READY

Why We Love It

Textline is a crucial tool for SaaS companies because it dramatically improves customer interaction times. In an industry where rapid response is key, Textline's SMS platform allows businesses to answer customer queries quickly, even automating responses for common questions. Its real-time metrics are invaluable for tracking customer engagement and improving sales strategies.

Pros

  • Quick customer service
  • Effective sales tool
  • Uses widely adopted SMS technology
  • Real-time metrics
  • Automated responses

Cons

  • SMS-only communication may limit scope
  • No free plan
  • Can get expensive as team size increases

Pricing starts at $49 per month, custom enterprise pricing available

Textline is a business texting software solution specifically designed to improve communication in SaaS companies. It enables swift and efficient customer support, answering customer queries promptly, and enhances sales efforts by leveraging the ubiquity of SMS technology.

Pros

  • Quick customer service
  • Effective sales tool
  • Uses widely adopted SMS technology
  • Real-time metrics
  • Automated responses

Cons

  • SMS-only communication may limit scope
  • No free plan
  • Can get expensive as team size increases
ENTERPRISE READY

Why We Love It

Textline is a crucial tool for SaaS companies because it dramatically improves customer interaction times. In an industry where rapid response is key, Textline's SMS platform allows businesses to answer customer queries quickly, even automating responses for common questions. Its real-time metrics are invaluable for tracking customer engagement and improving sales strategies.

Pros

  • Quick customer service
  • Effective sales tool
  • Uses widely adopted SMS technology
  • Real-time metrics
  • Automated responses

Cons

  • SMS-only communication may limit scope
  • No free plan
  • Can get expensive as team size increases

Why We Love It

Textline is a crucial tool for SaaS companies because it dramatically improves customer interaction times. In an industry where rapid response is key, Textline's SMS platform allows businesses to answer customer queries quickly, even automating responses for common questions. Its real-time metrics are invaluable for tracking customer engagement and improving sales strategies.

Pricing starts at $49 per month, custom enterprise pricing available

Textline is a business texting software solution specifically designed to improve communication in SaaS companies. It enables swift and efficient customer support, answering customer queries promptly, and enhances sales efforts by leveraging the ubiquity of SMS technology.

6
Expert Score
9.0 / 10
482
87
COST-EFFECTIVE
6
Enterprise-Grade Live Chat & Ticketing
9.0

Enterprise-Grade Live Chat & Ticketing

Enterprise-Grade Live Chat & Ticketing
View Website
Custom pricing model available
COST-EFFECTIVE

Why We Love It

This SaaS solution is a game-changer for companies in the SaaS industry. It not only offers a scalable live chat and ticketing system but also integrates AI agents to handle customer queries efficiently. What's more, it's a white-label product, meaning companies can brand it as their own. The ability to embed these features into their product in days, not months, saves a significant amount of time and resources, making it a favorite among industry professionals.

Pros

  • Scalable live chat
  • Ticketing API
  • AI agent functionality
  • Fast integration time
  • White-label APIs and SDKs

Cons

  • Pricing not transparent
  • Could be complex for non-technical users
  • Potential over-reliance on AI agents

Custom pricing model available

This enterprise-grade software solution is purpose-built for SaaS companies who want to integrate live chat and ticketing into their systems. Not only does it offer scalable live chat and ticketing APIs, but it also brings AI agent functionality, providing a robust customer service platform that can be embedded in your product in days, not months.

Pros

  • Scalable live chat
  • Ticketing API
  • AI agent functionality
  • Fast integration time
  • White-label APIs and SDKs

Cons

  • Pricing not transparent
  • Could be complex for non-technical users
  • Potential over-reliance on AI agents
COST-EFFECTIVE

Why We Love It

This SaaS solution is a game-changer for companies in the SaaS industry. It not only offers a scalable live chat and ticketing system but also integrates AI agents to handle customer queries efficiently. What's more, it's a white-label product, meaning companies can brand it as their own. The ability to embed these features into their product in days, not months, saves a significant amount of time and resources, making it a favorite among industry professionals.

Pros

  • Scalable live chat
  • Ticketing API
  • AI agent functionality
  • Fast integration time
  • White-label APIs and SDKs

Cons

  • Pricing not transparent
  • Could be complex for non-technical users
  • Potential over-reliance on AI agents

Why We Love It

This SaaS solution is a game-changer for companies in the SaaS industry. It not only offers a scalable live chat and ticketing system but also integrates AI agents to handle customer queries efficiently. What's more, it's a white-label product, meaning companies can brand it as their own. The ability to embed these features into their product in days, not months, saves a significant amount of time and resources, making it a favorite among industry professionals.

Custom pricing model available

This enterprise-grade software solution is purpose-built for SaaS companies who want to integrate live chat and ticketing into their systems. Not only does it offer scalable live chat and ticketing APIs, but it also brings AI agent functionality, providing a robust customer service platform that can be embedded in your product in days, not months.

7
Expert Score
8.8 / 10
511
88
OMNICHANNEL REACH
CUSTOMIZABLE EXPERIENCE
7
HelpCrunch Communication Platform
8.8

HelpCrunch Communication Platform

HelpCrunch Communication Platform
View Website
Pricing starts at $12 per team member/month, Free 14-day trial available, Enterprise pricing available
OMNICHANNEL REACH
CUSTOMIZABLE EXPERIENCE

Why We Love It

We love HelpCrunch for its tailored approach to SaaS companies' customer communication needs. Its range of tools, from live chat to email marketing, enables businesses to build strong relationships with their customers. It's not just a customer service tool. The addition of popups and email marketing allows for a proactive approach to customer engagement, ensuring that SaaS companies can effectively reach their audience and provide the support they need.

Pros

  • Robust communication tools
  • Automated customer engagement
  • Knowledge base integration
  • User-friendly interface
  • Dedicated support

Cons

  • Limited integrations
  • No free plan
  • May require training for optimal use

Pricing starts at $12 per team member/month, Free 14-day trial available, Enterprise pricing available

HelpCrunch is a comprehensive SaaS solution that offers live chat, chatbot, knowledge base, popups, and email marketing tools, specifically designed to help SaaS companies build strong customer relationships. It addresses industry needs by providing efficient, real-time communication channels that facilitate superior customer support and helpdesk services.

Pros

  • Robust communication tools
  • Automated customer engagement
  • Knowledge base integration
  • User-friendly interface
  • Dedicated support

Cons

  • Limited integrations
  • No free plan
  • May require training for optimal use
OMNICHANNEL REACH
CUSTOMIZABLE EXPERIENCE

Why We Love It

We love HelpCrunch for its tailored approach to SaaS companies' customer communication needs. Its range of tools, from live chat to email marketing, enables businesses to build strong relationships with their customers. It's not just a customer service tool. The addition of popups and email marketing allows for a proactive approach to customer engagement, ensuring that SaaS companies can effectively reach their audience and provide the support they need.

Pros

  • Robust communication tools
  • Automated customer engagement
  • Knowledge base integration
  • User-friendly interface
  • Dedicated support

Cons

  • Limited integrations
  • No free plan
  • May require training for optimal use

Why We Love It

We love HelpCrunch for its tailored approach to SaaS companies' customer communication needs. Its range of tools, from live chat to email marketing, enables businesses to build strong relationships with their customers. It's not just a customer service tool. The addition of popups and email marketing allows for a proactive approach to customer engagement, ensuring that SaaS companies can effectively reach their audience and provide the support they need.

Pricing starts at $12 per team member/month, Free 14-day trial available, Enterprise pricing available

HelpCrunch is a comprehensive SaaS solution that offers live chat, chatbot, knowledge base, popups, and email marketing tools, specifically designed to help SaaS companies build strong customer relationships. It addresses industry needs by providing efficient, real-time communication channels that facilitate superior customer support and helpdesk services.

8
Expert Score
8.7 / 10
584
37
8
Crisp: AI Customer Support
8.7

Crisp: AI Customer Support

Crisp: AI Customer Support
View Website
Free plan available | Paid plans starting at $25/month

Why We Love It

Crisp provides a unique combination of AI-powered customer support and multichannel messaging which is a game changer for SaaS companies. Its ability to seamlessly integrate with other tools and deliver real-time customer interactions makes it a popular choice. The added benefit of marketing automation tools makes it an all-in-one solution for managing and nurturing customer relationships.

Pros

  • AI-powered customer support
  • Multichannel messaging
  • Integrated marketing automation
  • Easy setup
  • Real-time customer interaction

Cons

  • Limited features on free plan
  • Might require technical skills for advanced functionalities
  • No phone support

Free plan available | Paid plans starting at $25/month

Crisp is a unique, AI-powered live chat and messaging platform, built specifically for SaaS companies. It not only provides real-time messaging capabilities but also combines marketing automation and customer support functionalities, therefore tackling all major customer interaction needs within the industry.

Pros

  • AI-powered customer support
  • Multichannel messaging
  • Integrated marketing automation
  • Easy setup
  • Real-time customer interaction

Cons

  • Limited features on free plan
  • Might require technical skills for advanced functionalities
  • No phone support

Why We Love It

Crisp provides a unique combination of AI-powered customer support and multichannel messaging which is a game changer for SaaS companies. Its ability to seamlessly integrate with other tools and deliver real-time customer interactions makes it a popular choice. The added benefit of marketing automation tools makes it an all-in-one solution for managing and nurturing customer relationships.

Pros

  • AI-powered customer support
  • Multichannel messaging
  • Integrated marketing automation
  • Easy setup
  • Real-time customer interaction

Cons

  • Limited features on free plan
  • Might require technical skills for advanced functionalities
  • No phone support

Why We Love It

Crisp provides a unique combination of AI-powered customer support and multichannel messaging which is a game changer for SaaS companies. Its ability to seamlessly integrate with other tools and deliver real-time customer interactions makes it a popular choice. The added benefit of marketing automation tools makes it an all-in-one solution for managing and nurturing customer relationships.

Free plan available | Paid plans starting at $25/month

Crisp is a unique, AI-powered live chat and messaging platform, built specifically for SaaS companies. It not only provides real-time messaging capabilities but also combines marketing automation and customer support functionalities, therefore tackling all major customer interaction needs within the industry.

9
Expert Score
8.5 / 10
390
119
AI-POWERED EFFICIENCY
AUTOMATED ENGAGEMENT
9
Need advice to Built in chat app for saas base application
8.5

Need advice to Built in chat app for saas base application

Need advice to Built in chat app for saas base application
View Website
Contact for pricing
AI-POWERED EFFICIENCY
AUTOMATED ENGAGEMENT

Why We Love It

Comprehensive solution for Live Chat & Messaging Platforms for SaaS Companies needs

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies

Contact for pricing

A SaaS solution for Live Chat & Messaging Platforms for SaaS Companies

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies
AI-POWERED EFFICIENCY
AUTOMATED ENGAGEMENT

Why We Love It

Comprehensive solution for Live Chat & Messaging Platforms for SaaS Companies needs

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies

Why We Love It

Comprehensive solution for Live Chat & Messaging Platforms for SaaS Companies needs

Contact for pricing

A SaaS solution for Live Chat & Messaging Platforms for SaaS Companies

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1LiveChat® AI Live Chat Software
 Yes No Yes - 14 days Yes Yes Yes Not specified Salesforce, HubSpot, Google Analytics Yes $16/agent/month
2Freshchat: AI-Powered Chat Solution
 Yes No Yes - 21 days Yes Yes Yes ISO 27001 Slack, Shopify, Zendesk Yes $15/user/month
3Need advice to Built in chat app for saas base application
 Not specified Not specified Not specified Not specified Not specified Not specified Not specified Not specified Not specified Contact for pricing
4Slack: AI Work Management
 Yes Yes Not specified Yes Yes Email/Ticket only SOC 2 Google Workspace, Microsoft 365, Zoom Yes $6.67/month
5LivePerson Conversational AI
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft Dynamics, Zendesk Yes Contact for pricing
6Crisp: AI Customer Support
 Yes Yes Not specified Yes Yes Yes Not specified Slack, Mailchimp, WordPress Yes $25/month
7Enterprise-Grade Live Chat & Ticketing
 Not specified No Contact for trial Not specified Yes Yes Not specified Custom integrations only Enterprise plans only Custom pricing
8HelpCrunch Communication Platform
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, HubSpot, WordPress Yes $12/team member/month
9Textline Business Texting
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, HubSpot Yes $49/month
1

LiveChat® AI Live Chat Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, HubSpot, Google Analytics
Supports SSO
Yes
Starting Price
$16/agent/month
2

Freshchat: AI-Powered Chat Solution

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 21 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Shopify, Zendesk
Supports SSO
Yes
Starting Price
$15/user/month
3

Need advice to Built in chat app for saas base application

Has Mobile App
Not specified
Has Free Plan
Not specified
Has Free Trial
Not specified
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Contact for pricing
4

Slack: AI Work Management

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Not specified
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Google Workspace, Microsoft 365, Zoom
Supports SSO
Yes
Starting Price
$6.67/month
5

LivePerson Conversational AI

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Dynamics, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
6

Crisp: AI Customer Support

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Not specified
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Mailchimp, WordPress
Supports SSO
Yes
Starting Price
$25/month
7

Enterprise-Grade Live Chat & Ticketing

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Custom pricing
8

HelpCrunch Communication Platform

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, HubSpot, WordPress
Supports SSO
Yes
Starting Price
$12/team member/month
9

Textline Business Texting

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, HubSpot
Supports SSO
Yes
Starting Price
$49/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Live Chat & Messaging Platforms focuses on a comprehensive evaluation methodology that considers key factors such as specifications, features, customer reviews, and overall ratings. Important considerations specific to SaaS companies include integration capabilities, scalability, AI-driven functionalities, and user experience, which significantly impact the effectiveness of these platforms in enhancing customer engagement and support. The research methodology prioritizes analyzing product specifications, synthesizing customer feedback, and reviewing ratings across multiple platforms to ensure a balanced assessment. The rankings are determined by comparing the data collected, enabling an objective analysis of each product's value and performance within the category.

Verification

  • Products evaluated through comprehensive research and analysis of user feedback and industry benchmarks.
  • Rankings based on an extensive analysis of features, customer reviews, and expert recommendations.
  • Selection criteria focus on scalability, integration capabilities, and user satisfaction in live chat and messaging platforms.

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Frequently Asked Questions About Live Chat & Messaging Platforms for SaaS Companies

What makes a live chat & messaging platforms for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your live chat & messaging platforms for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of live chat & messaging platforms for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means