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Khoros
khoros.com · Khoros Community Gamification · scored Dec 2025Khoros scores 80+ activities, pricing stays behind a quote
Best forLarge enterprises with dedicated community managers and developer resources.
Quote only
ISO 27001SOC 2Salesforce integration
Top score
9.3Product9.4Market8.7Usability8.2Value9.1Integrations9.5Security
Enterprise community platform scoring 80+ user activities with a patented rank and reputation engine.
Standout factThe gamification engine scores and rewards over 80 different member activities.khoros.com
Biggest catchContracts carry a strict 90-day auto-renewal notice, and pricing typically runs $10,000 to $50,000 a year.socialrails.com
80+Activities scoredkhoros.com
$10k-$50k+Typical annual costsocialrails.com
650+Communities launchedkhoros.com
Upside
- Scores 80+ distinct user activities
- ISO 27001 and SOC 2 Type II certified
- Bi-directional Salesforce and Zendesk sync
Catch
- No public pricing transparency
- Strict 90-day auto-renewal notice
- Steep learning curve for administrators
Pick it ifLarge enterprises with dedicated community managers and developer resources.
Skip it ifStartups and SMBs facing high cost and setup complexity.
PricingCustom enterprise pricing, typically $10,000-$50,000/year
Editor's takeKhoros ranks first among community platforms built for gamification and reputation systems. Its 9.5 security score comes from ISO 27001 certification and annual SOC 2 audits on AWS infrastructure. Pricing stays behind a quote, typically $10,000 to $50,000 a year, with a strict 90-day renewal notice.
How much does Khoros Community Gamification cost?
Pricing is not public. Annual contracts typically run $10,000 to $50,000 or more, and cancellation requires 90 days notice before auto-renewal.
What does Khoros gamification track?
The engine scores and rewards over 80 distinct member activities, using a patented rank and reputation system to encourage ongoing participation.
The evidence: 6 criteria, 3 penalties (−0.17 points)
9.3
Product Capability & DepthLooked for: We evaluate the breadth of gamification mechanics, customization options, and the ability to drive specific user behaviors at scale.Khoros offers an enterprise-grade gamification engine capable of scoring over 80 different member activities, supported by a patented rank and reputation system designed to foster long-term engagement.khoros.comkhoros.comkhoros.com
9.4
Market Credibility & Trust SignalsLooked for: We look for market leadership, adoption by major enterprises, and a proven track record of stability and reliability.Khoros is a dominant player in the enterprise community space, trusted by Fortune 100 companies and boasting over 20 years of experience (formerly Lithium), with a history of hosting over 650 enterprise communities.go.forrester.comg2.comkhoros.com
8.7
Usability & Customer ExperienceLooked for: We assess the ease of use for both community managers and end-users, including interface design and mobile responsiveness.While the end-user experience is mobile-responsive and highly customizable, the administrative backend can be complex for beginners, often requiring a steep learning curve or professional services to manage effectively.khoros.comg2.comkhoros.com
8.2
Value, Pricing & TransparencyLooked for: We evaluate pricing transparency, contract flexibility, and the return on investment relative to cost.Khoros operates on a custom enterprise pricing model with no public transparency, high annual costs (often $10k-$50k+), and strict contract terms including a 90-day auto-renewal notice requirement.khoros.comsocialrails.comvendr.com
9.1
Integrations & Ecosystem StrengthLooked for: We examine the platform's ability to connect with CRM, support, and marketing tools to unify customer data.The platform offers robust, bi-directional integrations with major enterprise systems like Salesforce and Zendesk, and has moved to an API-first architecture with GraphQL to facilitate custom connections.smartconx.iocommunity.khoros.com
9.5
Security, Compliance & Data ProtectionLooked for: We verify the presence of enterprise-grade security certifications and data privacy compliance measures.Khoros maintains top-tier security standards including ISO 27001 certification, annual SOC 2 Type II audits, and compliance with GDPR and CCPA, hosted on secure AWS infrastructure.assets.khoros.comkhoros.com
Score adjustments−0.17 points in total
−0.05Strict 90-day auto-renewal policy with no pricing reductions after the deadline, which can lock customers into unwanted contract terms.vendr.com · severity 65/100
−0.07Some users have noted a slow pace of innovation and feature releases prior to the recent Aurora update.youtube.com · severity 50/100
−0.05Users report that the platform can be confusing for beginners and often requires significant time or professional services to master.g2.com · severity 45/100
