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    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

div.disclosure-text-top a {
    color: #ffffff !important;
    text-decoration: underline;
    font-weight: 600;
    transition: all 0.2s ease;
}

div.disclosure-text-top a:hover {
    opacity: 0.9;
    text-decoration: underline;
}

.disclosure-divider {
    display: none; /* Hidden on desktop */
}

div.affiliate-disclosure {
    max-width: 1600px;
    margin: 2rem auto;
    padding: 1rem 2rem;
    text-align: center;
}

div.affiliate-disclosure p {
    color: #ffffff !important;
    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

/* Container for main content - constrains width on desktop to match tabs */
.container {
    width: 100%;
    max-width: 100%;
    margin: 0 auto;
    padding: 0;
    box-sizing: border-box;
}

/* Desktop: Constrain container width to match tabs bar */
@media (min-width: 1025px) {
    .container {
        max-width: 1600px;
        padding: 0 2rem;
    }
}

/* Tablet and Mobile: Full width */
@media (max-width: 1024px) {
    .container {
        max-width: 100%;
        padding: 0 1rem;
    }
}

.page-header { 
    margin-bottom: 0.75rem;
    position: relative;
    overflow: visible;
}

/* Desktop: Reduce gap between header and subtitle */
@media (min-width: 1025px) {
    .page-header {
        margin-bottom: 0.25rem !important;
    }
    
    .page-title {
        margin-bottom: 0.25rem !important;
    }
    
    /* Bring disclosure text closer to header */
    div.disclosure-text-top {
        padding: 0.25rem 2rem 0 2rem !important;
        margin-top: 0.25rem !important;
        margin-bottom: 0 !important;
    }
    
    div.disclosure-text-top p {
        margin-bottom: 0.25rem !important;
    }
    
    /* Show HR line on desktop */
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 2rem 0.25rem 2rem;
        padding: 0;
    }
    
    /* Reduce breadcrumb spacing */
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        margin-bottom: 0.25rem !important;
        padding-top: 0.25rem !important;
        padding-bottom: 0.25rem !important;
    }
    
    /* Reduce subtitle container spacing */
    .category-subtitle-container {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce product tabs spacing */
    .product-tabs {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce gap before first product */
    .modern-product-list {
        margin-top: 0 !important;
        padding-top: 0 !important;
    }
    
    /* Reduce spacing inside curator badge box */
    .curator-content {
        padding: 4px 20px !important;
        gap: 12px;
    }
    
    /* Ensure image aligns with minimal top/bottom spacing */
    .curator-photo,
    .curator-photo-placeholder {
        flex-shrink: 0;
    }
}
.page-title { 
    font-size: 2.5rem !important; 
    font-weight: 800 !important; 
    margin: 0 0 1rem 0 !important; 
    color: #ffffff !important; 
    line-height: 1.2 !important; 
    letter-spacing: -0.02em !important; 
    text-shadow: 0 2px 4px rgba(0,0,0,0.3) !important;
    background: none !important;
    background-image: none !important;
    -webkit-background-clip: unset !important;
    background-clip: unset !important;
    -webkit-text-fill-color: #ffffff !important;
    white-space: nowrap !important;
    overflow: visible !important;
    max-width: 100% !important;
}

/* Responsive font sizing for page title based on viewport width */
/* Desktop - make room for curator badge */
@media (min-width: 1025px) {
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 1.5rem;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .page-header {
        min-height: 80px;
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
}

/* Tablet - keep header and badge on same row */
@media (min-width: 769px) and (max-width: 1024px) {
    .page-header {
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
    
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 0;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .curator-badge {
        flex-shrink: 0;
        position: relative;
        margin-top: 0;
        margin-left: 0;
    }
}

@media (max-width: 1600px) {
    .page-title {
        font-size: 2.2rem !important;
    }
}

@media (max-width: 1400px) {
    .page-title {
        font-size: 2rem !important;
    }
}

@media (max-width: 1200px) {
    .page-title {
        font-size: 1.75rem !important;
    }
}

/* Tablet - curator badge drops below title */
@media (max-width: 1024px) {
    .page-title {
        font-size: 1.6rem !important;
        padding-right: 0 !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        margin-bottom: 0.5rem !important;
        position: relative;
        z-index: 1;
    }
}

@media (max-width: 992px) {
    .page-title {
        font-size: 1.5rem !important;
    }
}

@media (max-width: 850px) {
    .page-title {
        font-size: 1.35rem !important;
    }
}

/* Mobile: Custom Scoring Grid - 2 columns on very small screens */
@media (max-width: 640px) {
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 10px;
    }
    
    .custom-scoring-category-score-box {
        width: 55px;
        height: 55px;
        font-size: 1.25rem;
    }
    
    .category-score-value {
        font-size: 1.25rem;
    }
    
    .category-label-short {
        font-size: 0.7rem;
    }
    
    .formula-text {
        font-size: 0.85rem;
    }
}

@media (max-width: 640px) {
    .page-title {
        font-size: 1.05rem !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        hyphens: auto !important;
        line-height: 1.25 !important;
        display: -webkit-box !important;
        -webkit-line-clamp: 2 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        position: relative;
        z-index: 1;
        margin-bottom: 0.5rem !important;
    }
}

@media (max-width: 480px) {
    .page-title {
        font-size: 1.0rem !important;
    }
}

@media (max-width: 380px) {
    .page-title {
        font-size: 0.95rem !important;
    }
}

/* Mobile breadcrumb */
.mobile-breadcrumb { display: none; }
@media (max-width: 768px) {
    .mobile-breadcrumb { display: block; }
    #breadcrumb-list { display: none; }
    
    .mobile-category-hero {
        display: none !important;
    }
    
        .mobile-header-category-image {
        display: block !important;
        width: 80px;
        height: 80px;
        border-radius: 8px;
        object-fit: cover;
        float: left;
        margin-right: 1rem;
        margin-bottom: 0.5rem;
        border: 2px solid rgba(255, 255, 255, 0.3);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
    
    .page-header {
        margin-bottom: 0.25rem !important;
        display: flex;
        align-items: flex-start;
        gap: 1rem;
        overflow: hidden;
    }
    
    .page-title {
        font-size: 1.3rem !important;
        line-height: 1.25 !important;
        margin: 0 !important;
        position: relative;
        z-index: 1;
        display: -webkit-box !important;
        -webkit-line-clamp: 3 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        flex: 1;
    }
    
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
}

/* Subheader styling - appears below page-header */
.subheader {
    font-size: 0.875rem !important;
    line-height: 1.5 !important;
    color: #1f2937 !important;
    background: rgba(255, 255, 255, 0.95) !important;
    padding: 0.625rem 1rem !important;
    border-radius: 0.5rem !important;
    margin: 0 auto 1rem auto !important; /* Center horizontally */
    display: block !important; /* Changed to block for proper centering */
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1) !important;
    max-width: 100% !important;
    width: fit-content !important;
    text-align: center; /* Center text inside subheader */
}

/* Desktop: Ensure subheader is centered */
@media (min-width: 769px) {
    .subheader {
        margin-left: auto !important;
        margin-right: auto !important;
        display: block !important;
    }
}

.subheader a {
    color: #3b82f6 !important;
    text-decoration: none !important;
    font-weight: 500 !important;
    transition: color 0.2s ease !important;
}

.subheader a:hover {
    color: #2563eb !important;
    text-decoration: underline !important;
}

/* Mobile: Full width subheader */
@media (max-width: 768px) {
    .subheader {
        width: 100% !important;
        margin-bottom: 0.75rem !important;
        padding: 0.5rem 0.75rem !important;
    }
    
    .mobile-influencer-thumbnail {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        object-fit: cover;
        border: 2px solid rgba(255, 255, 255, 0.4);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
        transition: transform 0.2s ease;
    }
    
    .mobile-influencer-thumbnail:hover {
        transform: scale(1.05);
    }
    
    .mobile-influencer-placeholder {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        background: rgba(59, 130, 246, 0.3);
        border: 2px solid rgba(255, 255, 255, 0.4);
        display: flex;
        align-items: center;
        justify-content: center;
        color: white;
        font-size: 1.6rem;
        font-weight: 700;
    }
    
    .category-subtitle p {
        text-align: justify;
    }
    
    /* Style links within subtitle to be white */
    .category-subtitle p a,
    .category-subtitle a {
        color: #ffffff !important;
        text-decoration: underline;
        text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    }

    .category-subtitle p a:hover,
    .category-subtitle a:hover {
        color: rgba(255, 255, 255, 0.9) !important;
        text-decoration: underline;
    }
    
    .mobile-header-category-image {
        display: block !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    /* Hide dev inactivate button on mobile */
    .dev-inactivate-product {
        display: none !important;
    }
}

/* Dev-only: Inactivate Product Button (Desktop Only) */
.dev-inactivate-product {
    display: block;
    text-align: center;
    margin-top: 8px;
}

.dev-inactivate-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.dev-inactivate-btn:hover {
    background: ##dc2626 !important;
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(239, 68, 68, 0.3);
}

.dev-inactivate-btn:active {
    transform: translateY(0);
}

.dev-inactivate-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Influencer Modal Styles */
.influencer-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.85);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.influencer-modal-content {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 24px;
    max-width: 450px;
    width: 100%;
    position: relative;
    padding: 0;
    text-align: center;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    overflow: hidden;
}

.influencer-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 24px 24px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: relative;
    z-index: 10;
}

.influencer-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
    color: #ffffff;
}

.influencer-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    border-radius: 50%;
    font-size: 1.5rem;
    color: white;
    cursor: pointer;
    line-height: 1;
    padding: 0;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
}

.influencer-modal-content::before {
    display: none;
}

.influencer-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.influencer-modal-body {
    padding: 2rem 2rem 2rem 2rem;
    position: relative;
    z-index: 1;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 0 0 24px 24px;
    overflow: visible;
    min-height: 200px;
}

.influencer-modal-image-container {
    margin: 0 auto 1rem auto;
    position: relative;
    z-index: 2;
}

.influencer-modal-image {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    object-fit: cover;
    border: 5px solid white;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
    display: block;
    margin: 0 auto;
}

.influencer-modal-placeholder {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    border: 5px solid white;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 3rem;
    font-weight: 700;
    margin: 0 auto;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.influencer-modal-name {
    font-size: 1.75rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0.5rem 0 0.75rem 0;
    line-height: 1.2;
    position: relative;
    z-index: 2;
}

.influencer-modal-role {
    font-size: 1.1rem;
    font-weight: 600;
    color: #374151;
    margin: 0 0 0.75rem 0;
    line-height: 1.4;
    position: relative;
    z-index: 2;
}

.influencer-modal-methodology {
    font-size: 0.95rem;
    color: #4b5563;
    margin: 0 auto 1.25rem auto;
    line-height: 1.6;
    font-weight: 400;
    max-width: 380px;
    position: relative;
    z-index: 2;
}

.influencer-modal-date {
    font-size: 0.9rem;
    color: #6b7280;
    margin: 0 0 1.5rem 0;
    font-style: italic;
}

.influencer-modal-buttons {
    display: flex;
    flex-direction: column;
    gap: 12px;
    width: 100%;
    margin-top: 1rem;
}

.influencer-modal-bio-link {
    display: block;
    width: 100%;
    padding: 0.75rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: white !important;
    text-decoration: none !important;
    border-radius: 8px;
    font-weight: 600;
    font-size: 0.9rem;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    cursor: pointer;
    border: none;
    pointer-events: auto;
    position: relative;
    z-index: 10;
    text-align: center;
    box-sizing: border-box;
}

.influencer-modal-bio-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.5);
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    text-decoration: none !important;
    color: white !important;
}

.influencer-modal-bio-link:active {
    transform: translateY(0);
}

.influencer-modal-bio-link:visited {
    color: white !important;
}

@media (max-width: 768px) {
    .influencer-modal-content {
        padding: 0;
        margin: 1rem;
        border-radius: 20px;
        max-width: calc(100% - 2rem);
    }
    
    .influencer-modal-header {
        padding: 1.25rem 1.5rem;
        border-radius: 20px 20px 0 0;
    }
    
    .influencer-modal-header h2 {
        font-size: 1.25rem;
    }
    
    .influencer-modal-body {
        padding: 1.5rem 1.5rem 1.5rem 1.5rem;
        border-radius: 0 0 20px 20px;
        min-height: 180px;
    }
    
    .influencer-modal-image-container {
        margin: 0 auto 1rem auto;
    }
    
    .influencer-modal-name {
        font-size: 1.5rem;
    }
    
    .influencer-modal-role {
        font-size: 1rem;
    }
    
    .influencer-modal-methodology {
        font-size: 0.9rem;
        max-width: 100%;
        padding: 0 0.5rem;
    }
    
    .influencer-modal-image,
    .influencer-modal-placeholder {
        width: 100px;
        height: 100px;
    }
    
    .influencer-modal-placeholder {
        font-size: 2.5rem;
    }
}

/* Desktop breadcrumb no-wrap (no ellipsis on desktop) */
.modern-breadcrumb { 
    overflow: visible; 
    max-width: 1600px;
    margin: 0 auto;
    padding: 0 2rem;
    box-sizing: border-box;
}
.breadcrumb-list { display: flex; align-items: center; white-space: nowrap; overflow: visible; flex-wrap: nowrap; }
.breadcrumb-item { flex: 0 0 auto; min-width: 0; }
.breadcrumb-link { display: inline-flex; align-items: center; max-width: 100%; color: #e5e7eb; white-space: nowrap; }
.breadcrumb-separator { margin: 0 6px; flex: 0 0 auto; }

/* Desktop: No truncation, show full breadcrumb */
.breadcrumb-item .breadcrumb-link { white-space: nowrap; overflow: visible; }

/* Ensure breadcrumb doesn't wrap on tablets (iPad) */
@media (min-width: 768px) and (max-width: 1200px) {
    .modern-breadcrumb {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
        overflow: hidden;
    }
    .breadcrumb-list {
        white-space: nowrap !important;
        flex-wrap: nowrap !important;
        overflow: hidden !important;
    }
    .breadcrumb-item {
        flex-shrink: 0;
    }
}

/* Mobile breadcrumb container */
@media (max-width: 767px) {
    .modern-breadcrumb {
        max-width: 100%;
        margin: 0;
        padding: 0 1rem;
        box-sizing: border-box;
    }
}

/* Mobile Category Hero - Watercolor Image + Curator Row */
.mobile-category-hero {
    display: none; /* Hidden on desktop */
}

.mobile-header-category-image {
    display: none; /* Hidden on desktop */
}

.mobile-subtitle-influencer-image {
    display: none; /* Hidden on desktop */
}

.mobile-watercolor-image {
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
}

.mobile-curator-badge {
    display: none; /* Hidden on desktop, shown on mobile via media query */
}

.desktop-only {
    display: block;
}

/* Curator Badge Styles */
.curator-badge {
    margin-top: 0.75rem;
    position: relative;
    z-index: 0;
}

.curator-link {
    display: inline-block;
    text-decoration: none !important;
    transition: all 0.3s ease;
}

.curator-link:hover {
    text-decoration: none !important;
}

.curator-link:hover .curator-name,
.curator-link:hover .curator-label,
.curator-link:hover .curator-date {
    text-decoration: none !important;
}

.curator-content {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.1) 0%, rgba(30, 64, 175, 0.1) 100%);
    border: 2px solid rgba(59, 130, 246, 0.3);
    border-radius: 12px;
    backdrop-filter: blur(10px);
    transition: all 0.3s ease;
}

.curator-link:hover .curator-content {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.2) 0%, rgba(30, 64, 175, 0.2) 100%);
    border-color: rgba(59, 130, 246, 0.5);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.2);
}

.curator-photo {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-photo-placeholder {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 700;
    font-size: 20px;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.curator-name-row {
    display: flex;
    flex-direction: row;
    align-items: baseline;
    gap: 0;
    flex-wrap: nowrap;
}

.curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: rgba(255, 255, 255, 0.8);
    font-weight: 600;
    display: inline;
    margin-right: 0.25rem;
}

.curator-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
    display: inline;
}

.curator-date {
    font-size: 0.8rem;
    color: rgba(255, 255, 255, 0.7);
    margin-top: 2px;
}

/* Desktop: Position in upper right */
@media (min-width: 1025px) {
    .curator-badge {
        position: relative;
        flex-shrink: 0;
        margin-top: 0;
        margin-left: 0;
    }
}

/* Tablet and Mobile: Show below title */
@media (max-width: 1024px) {
    .curator-badge {
        position: relative;
        margin-top: 0.5rem;
        margin-bottom: 0.25rem;
        clear: both;
    }
    
    .curator-content {
        padding: 10px 16px;
        gap: 10px;
    }
    
    .curator-photo,
    .curator-photo-placeholder {
        width: 40px;
        height: 40px;
    }
    
    .curator-photo-placeholder span {
        font-size: 16px;
    }
    
    .curator-label {
        font-size: 0.7rem;
    }
    
    .curator-name {
        font-size: 0.95rem;
    }
    
    .curator-date {
        font-size: 0.75rem;
    }
}

/* Mobile: Show mobile category hero layout */
@media (max-width: 768px) {
    /* Hide desktop curator badge and desktop inline image */
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    .category-image-wrapper {
        display: none !important;
    }
    
    /* Show mobile category hero */
    .mobile-category-hero {
        display: flex;
        gap: 0.75rem;
        align-items: stretch; /* Make children equal height */
        margin-bottom: 1rem;
    }
    
    .mobile-watercolor-image {
        flex-shrink: 0;
        width: 75px;
        height: 75px; /* Smaller height */
        object-fit: cover; /* Cover to maintain aspect */
        align-self: flex-start;
    }
    
    .mobile-curator-badge {
        display: block !important;
        margin: 0.75rem 0;
    }
    
    .mobile-curator-badge .curator-link {
        width: 100%;
        display: flex;
    }
    
    .mobile-curator-badge .curator-content {
        padding: 8px 12px;
        gap: 10px;
        width: 100%;
        display: flex;
        align-items: center; /* Vertically center content */
        min-height: 75px; /* Match image height */
        justify-content: space-between; /* Spread content across width */
    }
    
    .mobile-curator-badge .curator-photo,
    .mobile-curator-badge .curator-photo-placeholder {
        width: 38px;
        height: 38px;
        flex-shrink: 0;
    }
    
    .mobile-curator-badge .curator-info {
        flex: 1;
        display: flex;
        flex-direction: column;
        justify-content: center; /* Center content vertically */
        padding-left: 4px;
    }
    
    .mobile-curator-badge .curator-name-row {
        display: block;
        margin-bottom: 2px;
        line-height: 1.3;
    }
    
    .mobile-curator-badge .curator-label {
        font-size: 0.75rem;
        display: inline;
        margin-right: 4px;
    }
    
    .mobile-curator-badge .curator-name {
        font-size: 0.85rem;
        display: inline;
        font-weight: 600;
    }
    
    .mobile-curator-badge .curator-date {
        font-size: 0.75rem;
        display: block;
    }
}

/* Product Price Styling */
.product-price-container {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 16px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    text-decoration: none;
    transition: all 0.3s ease;
}

/* Clickable price link styling */
.product-price-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.product-price-link:active {
    transform: translateY(0);
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.product-price-link:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

/* Merchant Buttons Styling */
.merchant-buttons-container {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 12px;
}

.merchant-button {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    text-decoration: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    transition: all 0.3s ease;
    border: none;
    cursor: pointer;
}

.merchant-button:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.merchant-button:active {
    transform: translateY(0);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.merchant-button:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

.merchant-button-has-price {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
}

.merchant-button-no-price {
    background: linear-gradient(135deg, #6b7280 0%, #4b5563 100%);
}

.merchant-name {
    font-size: 13px;
    font-weight: 600;
}

.merchant-price {
    font-size: 14px;
    font-weight: 700;
}

@media (max-width: 768px) {
    .merchant-buttons-container {
        gap: 6px;
    }
    
    .merchant-button {
        padding: 8px 12px;
        font-size: 12px;
    }
    
    .merchant-name {
        font-size: 12px;
    }
    
    .merchant-price {
        font-size: 13px;
    }
    
    /* Reduce badge margins on mobile */
    .product-badges-section {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    /* Reduce spacing in product rows on mobile */
    .product-image-container {
        margin-bottom: 6px !important;
    }
    
    .rating-row {
        margin-top: 4px !important;
        margin-bottom: 6px !important;
    }
    
    .merchant-options-container {
        margin-top: 0 !important;
        margin-bottom: 4px !important;
        gap: 4px !important;
    }
    
    .product-badges-section-mobile {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    .product-media-section {
        gap: 6px !important;
    }
    
    /* Reduce product-main gap on mobile */
    .product-main {
        gap: 2px !important;
    }
    
    /* Expandable breadcrumb styles */
    .mobile-breadcrumb .breadcrumb-collapsed {
        cursor: pointer;
        user-select: none;
        padding-left: 0 !important;
        margin-left: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded {
        display: none !important;
        height: 0 !important;
        overflow: hidden !important;
        flex-wrap: wrap !important;
        width: 100% !important;
        max-width: 100% !important;
        box-sizing: border-box !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        padding: 0 !important;
        margin: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded.show {
        display: flex !important;
        height: auto !important;
        overflow: visible !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-link {
        white-space: normal !important;
        word-break: break-word !important;
        max-width: 100% !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-separator {
        white-space: normal !important;
    }
}

.price-label {
    font-size: 0.9rem;
    opacity: 0.9;
}

.price-value {
    font-size: 1.25rem;
    font-weight: 700;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}

/* Price History Icon removed */

/* Mobile Responsive */
@media (max-width: 768px) {
    .product-media-section {
        margin: 0 0 8px 0;
        padding: 12px;
        gap: 6px;
        width: 100%;
    }
    
    .product-header {
        margin-bottom: 0;
    }
    
    .product-image {
        max-width: 150px;
        max-height: 150px;
    }
    
    .product-price-container {
        padding: 10px 14px;
    }
    
    .price-value {
        font-size: 1.1rem;
    }
}

@media (max-width: 480px) {
    .product-image {
        max-width: 120px;
        max-height: 120px;
    }
    
    .product-price-container {
        flex-direction: column;
        gap: 4px;
        padding: 8px 12px;
    }
    
    .price-label {
        font-size: 0.8rem;
    }
    
    .price-value {
        font-size: 1rem;
    }
}

/* Category Subtitle Styling */
.category-subtitle-container {
    width: 100%;
    margin: 0.5rem 0;
}

/* Dev-only subtitle regenerate controls */
.dev-subtitle-regenerate {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 12px;
    margin: 0.5rem 0 0.25rem 0;
}
.dev-subtitle-regenerate-btn {
    appearance: none;
    border: 1px solid rgba(255,255,255,0.35);
    background: rgba(15, 23, 42, 0.55);
    color: #ffffff;
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}
.dev-subtitle-regenerate-btn:hover {
    background: rgba(15, 23, 42, 0.70);
}
.dev-subtitle-regenerate-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}
.dev-subtitle-regenerate-status {
    font-size: 12px;
    color: rgba(255,255,255,0.9);
}
.dev-subtitle-spinner {
    display: inline-block;
    width: 12px;
    height: 12px;
    border: 2px solid rgba(255,255,255,0.45);
    border-top-color: rgba(255,255,255,0.0);
    border-radius: 999px;
    margin-right: 8px;
    vertical-align: -2px;
    animation: devSubtitleSpin 0.9s linear infinite;
}
@keyframes devSubtitleSpin {
    to { transform: rotate(360deg); }
}

.category-subtitle {
    padding: 1.25rem;
    background: rgba(255, 255, 255, 0.15);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
    overflow: auto; /* Ensure floated content is contained */
    clear: both;
}

.category-image-wrapper {
    float: left;
    margin: 0 1.5rem 1rem 0;
    max-width: 158px;
    width: 52.5%;
}

.category-inline-image {
    display: block;
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
    margin: 0;
}

.subtitle-methodology-btn.desktop-only {
    display: block;
    width: 100%;
    margin-top: 5px;
    margin-bottom: 0;
    margin-left: 0;
    margin-right: 0;
    font-size: 0.6875rem; /* Smaller font on desktop to fit without truncation */
    white-space: nowrap;
    overflow: visible;
    text-overflow: clip;
}

.category-subtitle p {
    font-size: 1.1rem;
    line-height: 1.7;
    margin: 0;
    font-weight: 400;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    color: #ffffff !important;
}

/* Desktop: Make links white in subtitle */
.category-subtitle p a {
    color: #ffffff !important;
    text-decoration: underline;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

.category-subtitle p a:hover {
    color: rgba(255, 255, 255, 0.9) !important;
    text-decoration: underline;
}

.subtitle-show-more-btn {
    background: #6b7280;
    color: white;
    border: none;
    padding: 0.25rem 0.75rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    cursor: pointer;
    margin: 0;
    margin-left: 0.25rem;
    transition: all 0.2s ease;
    display: inline-block;
    vertical-align: baseline;
}

.subtitle-show-more-btn:hover {
    background: #4b5563;
    transform: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.subtitle-show-more-btn.desktop-only {
    display: inline-block;
}

/* Desktop subtitle display - show short by default */
.subtitle-short-desktop {
    display: inline;
}

.subtitle-full-desktop {
    display: none;
}

/* iPad subtitle display */
.subtitle-short-ipad {
    display: none;
}

.subtitle-show-more-btn.ipad-only {
    display: none;
}

@media (min-width: 769px) and (max-width: 1200px) {
    .subtitle-short-desktop {
        display: none;
    }
    .subtitle-short-ipad {
        display: inline;
    }
    .subtitle-show-more-btn.ipad-only {
        display: inline-block;
    }
}

/* Mobile Responsive for Subtitle */
@media (max-width: 768px) {
    .subtitle-show-more-btn.desktop-only {
        display: none !important;
    }
    .subtitle-short-ipad {
        display: none !important;
    }
    
    div.disclosure-text-top {
        padding: 0.25rem 0 0 0;
        max-width: 100%;
        margin: 0;
        margin-top: 0.25rem;
    }
    
    div.disclosure-text-top p {
        font-size: 0.8rem;
        line-height: 1.6;
        padding: 0 1rem;
        margin-bottom: 0.25rem;
    }
    
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 1rem 0.25rem 1rem;
        padding: 0;
    }
    
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        padding-top: 0.25rem !important;
    }
    
    div.disclosure-text-top a {
        display: inline;
        margin: 0;
        padding: 0;
        background: none;
        border: none;
        border-radius: 0;
        text-decoration: underline !important;
        font-weight: 700;
        font-size: 0.8rem;
        color: #ffffff !important;
        transition: opacity 0.2s ease;
    }
    
    div.disclosure-text-top a::after {
        content: "";
        display: none;
    }
    
    div.disclosure-text-top a:hover,
    div.disclosure-text-top a:active {
        opacity: 0.8;
        background: none;
        border: none;
        transform: none;
    }
    
    .category-subtitle-container {
        margin: 0.25rem 0 1rem 0;
        position: relative;
    }
    
    .category-subtitle {
        padding: 1rem;
        border-radius: 6px;
        position: relative;
        overflow: hidden; /* Clear float */
    }
    
    .category-subtitle p {
        font-size: 1rem;
        line-height: 1.6;
        /* Always clamp to 2 lines on mobile by default */
        display: -webkit-box;
        margin-right: 0; /* Allow text to wrap around image */
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
        text-overflow: ellipsis;
        margin-bottom: 0.5rem;
        -webkit-overflow-scrolling: touch;
        word-wrap: break-word;
        word-break: break-word;
        hyphens: auto;
        -webkit-transform: translateZ(0);
        transform: translateZ(0);
    }
    /* Expanded state removes clamp */
    .category-subtitle p.expanded {
        display: block;
        -webkit-line-clamp: initial;
        overflow: visible;
        text-overflow: initial;
        margin-bottom: 0.5rem;
    }
    
    .subtitle-read-more {
        display: flex !important; /* override inline style="display:none"; JS may hide if short */
        justify-content: flex-start;
        align-items: center;
        gap: 0.75rem;
        margin-top: 0.5rem;
        clear: both;
        flex-wrap: wrap;
    }
    
    /* Center the links when there's only one (no methodology link) */
    .subtitle-read-more.single-link {
        justify-content: center;
    }
    
    /* When both links are present, space them apart */
    .subtitle-read-more.has-methodology {
        justify-content: space-between;
    }
    
    .subtitle-methodology-link-mobile {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: linear-gradient(135deg, rgba(59, 130, 246, 0.8) 0%, rgba(30, 64, 175, 0.8) 100%);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
    }
    
    .subtitle-methodology-link-mobile:hover {
        background: linear-gradient(135deg, rgba(37, 99, 235, 0.9) 0%, rgba(30, 58, 138, 0.9) 100%);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
    
    .read-more-link {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: rgba(255, 255, 255, 0.2);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
        /* Only push to right when methodology link is present */
    }
    
    /* When methodology link exists, push read-more to the right */
    .subtitle-read-more.has-methodology .read-more-link {
        margin-left: auto;
    }
    
    .read-more-link:hover {
        background: rgba(255, 255, 255, 0.3);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
}

/* Subtitle Methodology Button */
.subtitle-methodology-btn {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff !important;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-radius: 8px;
    padding: 0.75rem 0.5rem;
    font-size: 0.9375rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    text-align: center;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Wrapper for button when no image exists - centers it on desktop */
.subtitle-methodology-btn-no-image-wrapper {
    text-align: center;
    margin-top: 1rem;
    margin-bottom: 0.5rem;
}

.subtitle-methodology-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.5);
    border-color: rgba(255, 255, 255, 0.5);
}

/* Methodology Modal Styling */
.methodology-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}

.methodology-modal-content {
    background: #ffffff;
    border-radius: 16px;
    max-width: 700px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: modalFadeIn 0.3s ease;
}

@keyframes modalFadeIn {
    from {
        opacity: 0;
        transform: scale(0.95) translateY(-20px);
    }
    to {
        opacity: 1;
        transform: scale(1) translateY(0);
    }
}

.methodology-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: sticky;
    top: 0;
    z-index: 10;
}

.methodology-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
}

.methodology-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: #ffffff;
    font-size: 2rem;
    font-weight: 300;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
    line-height: 1;
    padding: 0;
}

.methodology-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.methodology-modal-body {
    padding: 2rem;
}

.methodology-text {
    margin-bottom: 1.5rem;
}

.methodology-text h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 0.75rem 0;
}

.methodology-text p {
    font-size: 1rem;
    line-height: 1.7;
    color: #4b5563;
    margin: 0;
}

.verification-badges {
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid #e5e7eb;
}

.verification-badges h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 1rem 0;
    cursor: pointer;
    transition: color 0.2s ease;
    user-select: none;
}

.verification-badges h3:hover {
    color: #3b82f6;
}

.verification-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.verification-list li {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.75rem 0;
    font-size: 1rem;
    line-height: 1.6;
    color: #374151;
}

/* Toast notification for categoryID copy */
.categoryid-toast {
    position: fixed;
    bottom: 30px;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    background: #10b981;
    color: white;
    padding: 16px 24px;
    border-radius: 8px;
    font-size: 0.95rem;
    font-weight: 600;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    z-index: 10000;
    opacity: 0;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    pointer-events: none;
    display: flex;
    align-items: center;
    gap: 8px;
}

.categoryid-toast.show {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}

.categoryid-toast svg {
    width: 20px;
    height: 20px;
    stroke: white;
    stroke-width: 2.5;
    fill: none;
}

.verification-list li svg {
    flex-shrink: 0;
    margin-top: 0.125rem;
}

.methodology-updated {
    margin-top: 1.5rem;
    padding-top: 1rem;
    border-top: 1px solid #e5e7eb;
    text-align: right;
}

.methodology-updated small {
    font-size: 0.875rem;
    color: #6b7280;
}

/* Mobile Responsive for Modal */
@media (max-width: 768px) {
    .methodology-modal {
        padding: 1rem;
        padding-top: calc(1rem + env(safe-area-inset-top, 0px));
        align-items: flex-start;
    }
    
    .methodology-modal-content {
        max-width: 95%;
        max-height: 90vh;
        border-radius: 12px;
        margin-top: calc(1rem + env(safe-area-inset-top, 0px));
    }
    
    .methodology-modal-header {
        padding: 1.25rem 1.5rem;
        position: sticky;
        top: 0;
        z-index: 10;
    }
    
    .methodology-modal-header h2 {
        font-size: 1.25rem;
    }
    
    /* Hide "How We Evaluate Products" button in header on mobile */
    .how-we-evaluate-btn-header {
        display: none !important;
    }
    
    .methodology-modal-body {
        padding: 1.5rem;
    }
    
    /* Show "How We Evaluate Products" button at bottom on mobile */
    .how-we-evaluate-btn-mobile {
        display: block !important;
    }
}

/* Hide mobile button on desktop */
@media (min-width: 769px) {
    .how-we-evaluate-btn-mobile {
        display: none !important;
    }
    
    .how-we-evaluate-btn-header {
        display: inline-block !important;
    }
    
    .methodology-text h3,
    .verification-badges h3 {
        font-size: 1rem;
    }
    
    .methodology-text p,
    .verification-list li {
        font-size: 0.9375rem;
    }
}

@media (max-width: 480px) {
    .category-subtitle-container {
        margin: 0.75rem 0;
    }
    
    .category-subtitle {
        padding: 0.875rem;
    }
    
    .category-subtitle p {
        font-size: 0.95rem;
        line-height: 1.5;
    }
}

/* Desktop Enhancement */
@media (min-width: 1024px) {
    .product-media-section {
        flex-direction: column;
        align-items: center;
        width: 100%;
        margin: 16px 0;
    }
    
    .product-image-container {
        width: 100%;
        margin-bottom: 6px !important;
    }
    
    .product-price-container {
        width: 100%;
        min-width: 200px;
    }
    
    .category-subtitle-container {
        margin: 2rem 0;
    }
    
    .category-subtitle {
        padding: 1.5rem;
    }
    
    .category-subtitle p {
        font-size: 1.15rem;
        line-height: 1.8;
    }
    
    /* Ensure product images align vertically regardless of badge or title height */
    .product-card {
        align-items: flex-start;
    }
    
    .product-content {
        align-items: flex-start;
        /* Ensure consistent grid row alignment */
        grid-auto-rows: min-content;
    }
    
    /* Ensure product images align consistently across all product cards */
    .product-main {
        display: flex;
        flex-direction: column;
        align-items: flex-start;
        /* Ensure consistent vertical alignment */
        align-self: flex-start;
    }
    
    .product-header {
        order: 1;
        width: 100%;
        flex-shrink: 0;
    }
    
    .product-media-section {
        order: 2;
        align-self: flex-start;
        margin-top: 0;
        padding-top: 0;
        /* Ensure consistent positioning - images will align horizontally across cards */
        flex-shrink: 0;
    }
    
    .product-image-container {
        align-self: flex-start;
        position: relative;
        flex-shrink: 0;
    }
    
    /* Ensure consistent image alignment by standardizing the product-main height start point */
    .product-main > *:first-child {
        min-height: 0;
    }
}

/* Product Tabs */
.product-tabs {
    display: flex;
    background: #f8f9fa;
    border-radius: 8px;
    padding: 4px;
    margin: 2rem 0;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    position: sticky;
    top: 80px; /* Position under the header */
    z-index: 40; /* Lower than search dropdown (1000) and header (100) */
    backdrop-filter: blur(10px);
    background: rgba(248, 249, 250, 0.95);
    transition: all 0.3s ease;
}

/* Sort controls */
.sort-control-desktop { margin-left: auto; }
.sort-wrapper { display: inline-flex; align-items: center; gap: 10px; background: rgba(255,255,255,0.18); padding: 6px 10px; border-radius: 9999px; border: 1px solid rgba(255,255,255,0.24); }
.sort-label { font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: #ffffff; opacity: .9; }
.sort-select { padding: 8px 12px; border: 1px solid #c7d2fe; border-radius: 9999px; background: linear-gradient(135deg, #eef2ff, #e0e7ff); color: #111827; font-weight: 600; box-shadow: 0 8px 20px rgba(59,130,246,0.15); }
.sort-select:focus { outline: none; box-shadow: 0 0 0 3px rgba(59,130,246,0.25); }
.sort-trigger-mobile { 
  display: none; 
  margin-left: auto; 
  background: linear-gradient(135deg, #eef2ff, #e0e7ff); 
  color: #111827; 
  border: 1px solid #d1d5db; 
  border-radius: 9999px; 
  padding: 8px 12px; 
  font-weight: 700; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  user-select: none;
}
.sort-trigger-mobile:active { transform: translateY(1px); }

/* Sort modal */
.sort-modal { 
  position: fixed; 
  top: 0; 
  left: 0; 
  width: 100%; 
  height: 100%; 
  display: none; 
  z-index: 999999; 
  -webkit-overflow-scrolling: touch; 
  -webkit-transform: translateZ(0);
  transform: translateZ(0);
  overflow: hidden;
  max-width: 100vw;
  box-sizing: border-box;
}
.sort-modal[aria-hidden="false"] { 
  display: block !important; 
  visibility: visible !important;
  opacity: 1 !important;
}
.sort-modal-backdrop { 
  position: absolute; 
  top: 0; 
  left: 0; 
  right: 0; 
  bottom: 0; 
  background: rgba(0,0,0,0.45); 
  z-index: 1; 
  pointer-events: auto; 
}
.sort-modal-panel { 
  position: absolute; 
  left: 50%; 
  top: 50%; 
  transform: translate(-50%, -50%); 
  width: 90%; 
  max-width: 400px; 
  background: #ffffff; 
  border-radius: 16px; 
  box-shadow: 0 25px 60px rgba(0,0,0,0.25); 
  overflow: hidden; 
  z-index: 2; 
  pointer-events: auto; 
  -webkit-transform: translate(-50%, -50%); 
  -webkit-backface-visibility: hidden; 
  backface-visibility: hidden;
  box-sizing: border-box;
}
.sort-modal-header { display: flex; align-items: center; justify-content: space-between; padding: 12px 16px; background: linear-gradient(135deg, var(--primary-color), var(--primary-light)); color: #ffffff; }
.sort-modal-body { padding: 12px; display: grid; gap: 10px; }
.sort-option { 
  width: 100%; 
  padding: 12px 14px; 
  border: 1px solid #e5e7eb; 
  border-radius: 12px; 
  background: #f9fafb; 
  color: #111827; 
  font-weight: 600; 
  text-align: left; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  transition: background-color 0.2s ease;
}
.sort-option:hover { background: #f3f4f6; }
.sort-option:active { background: #e5e7eb; }
.sort-modal-close { background: transparent; border: none; color: #ffffff; font-size: 18px; line-height: 1; cursor: pointer; }

/* Prevent horizontal scrolling when modal is open */
body.modal-open {
  overflow-x: hidden !important;
  max-width: 100vw !important;
}

@media (max-width: 768px) {
  .sort-control-desktop { display: none; }
  .sort-trigger-mobile { display: inline-block; }
}

/* Enhanced sticky effect */
.product-tabs.sticky {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 1px solid rgba(0, 0, 0, 0.1);
}

/* Ensure search dropdown appears above sticky tabs */
.search-results {
    z-index: 10000 !important;
}

.search-results.show {
    z-index: 10000 !important;
}

/* Ensure search input and container have proper z-index */
.search-container {
    z-index: 10001 !important;
    position: relative;
}

.tab-button {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.75rem 1rem;
    border: none;
    background: transparent;
    color: #6b7280;
    font-weight: 500;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.3s ease;
    font-size: 0.9rem;
}

.tab-button:hover {
    color: #374151;
    background: rgba(255, 255, 255, 0.5);
}

.tab-button.active {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-weight: 600;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.tab-button svg {
    flex-shrink: 0;
}

.tab-content {
    display: none;
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.tab-content.active {
    display: block;
}

/* Desktop: Constrain tab content to match tabs bar width */
@media (min-width: 1025px) {
    .tab-content-container-desktop {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
    }
}

/* Tablet and Mobile: Full width, no constraints */
@media (max-width: 1024px) {
    .tab-content-container-desktop {
        max-width: 100% !important;
        margin: 0 !important;
        padding: 0 !important;
    }
}

@media (max-width: 768px) {
    .product-tabs {
        margin: 1.5rem 0;
        position: sticky;
        top: 55px; /* Slightly lower for mobile header */
        z-index: 40; /* Lower than search dropdown (1000) and header (100) */
        backdrop-filter: blur(10px);
        background: rgba(248, 249, 250, 0.95);
        border-radius: 6px;
        padding: 3px;
    }
    
    .tab-button {
        padding: 0.6rem 0.8rem;
        font-size: 0.85rem;
    }
    
    .tab-button svg {
        width: 14px;
        height: 14px;
    }
}

/* Tab text responsive */
.tab-text-mobile {
    display: none;
}

.tab-text-desktop {
    display: inline;
}

/* Similar Categories Styles */
.similar-categories-tab-desktop {
    display: inline-flex; /* Show on desktop by default */
}

/* When tabs are sticky, still show it */
.product-tabs.sticky .similar-categories-tab-desktop {
    display: inline-flex;
}

.similar-categories-desktop-content {
    max-height: none;
    overflow: visible;
    max-width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
}

.similar-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 2rem;
    max-width: 100%;
    width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
    overflow-x: hidden;
}

.similar-category-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    transition: all 0.2s ease;
    min-height: 280px;
    max-width: 100%;
    box-sizing: border-box;
}

@media (min-width: 1200px) {
    .similar-categories-grid {
        grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
        gap: 2.5rem;
    }
    
    .similar-category-item {
        min-height: 320px;
        padding: 1.5rem;
    }
    
    .similar-category-img {
        width: 200px;
        height: 200px;
    }
}

.similar-category-item:hover {
    transform: translateY(-4px);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.similar-category-img {
    width: 180px;
    height: 180px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

/* Mobile Similar Categories Button - Floating Sticky */
.similar-categories-mobile-trigger {
    display: none !important; /* Hidden by default, shown when tabs are sticky via JS */
    position: fixed !important; /* Force fixed positioning */
    bottom: 16px !important; /* Bottom left positioning */
    left: 16px !important;
    top: auto !important; /* Ensure top is not set elsewhere */
    right: auto !important;
    z-index: 1000 !important; /* Increase z-index to ensure visibility */
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease, visibility 0.3s ease;
    will-change: opacity, visibility; /* Optimize for animations */
    -webkit-transform: translateZ(0); /* Force hardware acceleration on iOS */
    transform: translateZ(0);
    width: auto; /* Allow content to determine width */
    min-width: 0; /* Reset min-width */
    margin: 0 !important; /* Remove any margins */
    padding: 0 !important; /* Remove any padding */
}

.similar-categories-mobile-trigger.show {
    display: block !important;
    opacity: 1 !important;
    visibility: visible !important;
}

/* Ensure button is visible on all mobile widths */
@media (max-width: 768px) {
    .similar-categories-mobile-trigger.show {
        display: block !important;
        opacity: 1 !important;
        visibility: visible !important;
        position: fixed !important;
        bottom: 16px !important;
        left: 16px !important;
        z-index: 1000 !important;
    }
}

.similar-categories-mobile-trigger.hidden {
    display: none !important;
    opacity: 0;
    visibility: hidden;
}

.similar-categories-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.5rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 kondado, #1e40af 100%);
    color: #ffffff;
    border: 2px solid #ffffff;
    border-radius: 24px;
    font-size: 0.85rem;
    font-weight: 700;
    cursor: pointer;
    box-shadow: 0 8px 24px rgba(59, 130, 246, 0.5), 0 4px 12px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    width: auto; /* Changed from 100% to auto to size based on content */
    min-width: fit-content; /* Ensure minimum width fits content */
    position: relative;
    letter-spacing: 0.025em;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

@media (max-width: 768px) {
    .similar-categories-btn {
        padding: 0.875rem 1.75rem;
        font-size: 1rem;
        min-height: 48px;
        background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
        box-shadow: 0 8px 24px rgba(59, 130, 246, 0.6), 0 4px 12px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
        border: 2px solid #ffffff;
    }
    
    .similar-categories-btn-content svg {
        width: 20px;
        height: 20px;
        stroke: #ffffff;
        filter: drop-shadow(0 1px 2px rgba(0, 0, 0, 0.3));
    }
}

.similar-categories-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    box-shadow: 0 10px 28px rgba(59, 130, 246, 0.6), 0 6px 16px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
    transform: translateY(-2px);
}

.similar-categories-btn:active {
    transform: translateY(0);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.4), 0 3px 10px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
}

.similar-categories-btn-content {
    display: flex;
    align-items: center;
    justify-content: center;
    flex: 1;
    text-align: center;
    gap: 0.5rem;
}

.similar-categories-btn-content svg {
    width: 16px;
    height: 16px;
    stroke: #ffffff;
    stroke-width: 2.5;
    filter: drop-shadow(0 1px 1px rgba(0, 0, 0, 0.2));
}

.similar-categories-close {
    background: linear-gradient(135deg, #1e40af 0%, #1e3a8a 100%);
    border: 2px solid white;
    color: white;
    font-size: 0.75rem;
    font-weight: 700;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    margin: 0;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    flex-shrink: 0;
    position: absolute;
    right: -6px;
    top: -6px;
    box-shadow: 0 4px 12px rgba(30, 64, 175, 0.6), 0 2px 6px rgba(0, 0, 0, 0.2);
}

.similar-categories-close:hover,
.similar-categories-close:focus {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    transform: scale(1.15) rotate(90deg);
    box-shadow: 0 6px 16px rgba(59, 130, 246, 0.6);
    outline: none;
}

.similar-categories-close:active {
    transform: scale(1.05) rotate(90deg);
}

/* Mobile Similar Categories Modal */
.similar-categories-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    z-index: 999999;
    overflow: hidden;
}

.similar-categories-modal-content {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: white;
    display: flex;
    flex-direction: column;
}

.similar-categories-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem;
    background: #0066cc;
    color: white;
    flex-shrink: 0;
}

.similar-categories-modal-header h3 {
    margin: 0;
    font-size: 1.1rem;
    font-weight: 700;
}

.similar-categories-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
}

/* Category Image Modal */
.category-image-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 999999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    box-sizing: border-box;
}

.category-image-modal-content {
    background: white;
    border-radius: 12px;
    max-width: 90%;
    max-height: 90%;
    display: flex;
    flex-direction: column;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.3);
}

.category-image-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    background: #0066cc;
    color: white;
    border-radius: 12px 12px 0 0;
    flex-shrink: 0;
}

.category-image-modal-header h3 {
    margin: 0;
    font-size: 1.2rem;
    font-weight: 700;
}

.category-image-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.category-image-modal-close:hover {
    opacity: 0.8;
}

.category-image-modal-body {
    padding: 1.5rem;
    overflow: auto;
    display: flex;
    align-items: center;
    justify-content: center;
    max-height: calc(90vh - 80px);
}

.category-image-modal-body img {
    max-width: 100%;
    max-height: calc(90vh - 80px);
    object-fit: contain;
}

@media (max-width: 768px) {
    .category-image-modal {
        padding: 1rem;
    }
    
    .category-image-modal-content {
        max-width: 100%;
        max-height: 100%;
    }
    
    .category-image-modal-header {
        padding: 0.75rem 1rem;
    }
    
    .category-image-modal-header h3 {
        font-size: 1rem;
    }
    
    .category-image-modal-body {
        padding: 1rem;
        max-height: calc(100vh - 60px);
    }
    
    .category-image-modal-body img {
        max-height: calc(100vh - 60px);
    }
}

.similar-categories-modal-body {
    flex: 1;
    overflow-y: auto;
    padding: 1rem;
    -webkit-overflow-scrolling: touch;
    display: block; /* Default - will be overridden by mobile media query */
}

.similar-category-modal-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    margin-bottom: 1rem;
    transition: all 0.2s ease;
    min-height: 220px;
}

.similar-category-modal-item:active {
    background: #f7fafc;
    transform: scale(0.98);
}

.similar-category-modal-img {
    width: 140px;
    height: 140px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-modal-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

@media (max-width: 768px) {
    .tab-text-desktop {
        display: none;
    }
    
    .tab-text-mobile {
        display: inline;
    }
    
    .similar-categories-tab-desktop {
        display: none !important; /* Never show on mobile, even when sticky */
    }
    
    .similar-categories-desktop-content {
        display: none;
    }
    
    /* Mobile responsive similar categories in modal */
    .similar-categories-modal-body {
        display: grid !important;
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 1rem !important;
        padding: 1rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 1rem;
        margin-bottom: 0 !important; /* Remove margin since grid handles spacing */
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.9rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

@media (max-width: 480px) {
    .similar-categories-modal-body {
        grid-template-columns: repeat(2, 1fr) !important; /* Keep 2 columns even on small screens */
        gap: 0.75rem !important;
        padding: 0.75rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 0.875rem;
        margin-bottom: 0 !important;
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.85rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

/* FAQ Section Styling */
.faq-section {
    margin: 3rem 0;
    padding: 2rem;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 12px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
}

.faq-section h2 {
    color: white;
    font-size: 1.8rem;
    font-weight: 700;
    margin-bottom: 2rem;
    text-align: center;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
}

.faq-item {
    margin-bottom: 1.5rem;
    padding: 1.5rem;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.1);
    transition: all 0.3s ease;
}

.faq-item:hover {
    background: rgba(255, 255, 255, 0.08);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.faq-item h3 {
    color: white;
    font-size: 1.2rem;
    font-weight: 600;
    margin: 0 0 1rem 0;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.3);
}

.faq-item p {
    color: rgba(255, 255, 255, 0.9) !important;
    font-size: 1rem;
    line-height: 1.6;
    margin: 0 !important;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

/* Mobile FAQ Styling */
@media (max-width: 768px) {
    .faq-section {
        margin: 2rem 0;
        padding: 1.5rem;
    }
    
    .faq-section h2 {
        font-size: 1.5rem;
        margin-bottom: 1.5rem;
    }
    
    .faq-item {
        padding: 1.25rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item h3 {
        font-size: 1.1rem;
    }
    
    .faq-item p {
        font-size: 0.95rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

@media (max-width: 480px) {
    .faq-section {
        margin: 1.5rem 0;
        padding: 1rem;
    }
    
    .faq-section h2 {
        font-size: 1.3rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item {
        padding: 1rem;
        margin-bottom: 1rem;
    }
    
    .faq-item h3 {
        font-size: 1rem;
    }
    
    .faq-item p {
        font-size: 0.9rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

/* Vote Buttons Styling */
.product-rank-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    min-width: 80px;
    padding: 12px 8px;
}

.product-rank {
    background: linear-gradient(135deg, #3b82f6, #1d4ed8);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 40px;
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.5rem;
    border-radius: 8px;
    margin-bottom: 50px;
}

.rank-number {
    font-size: 1.2rem;
    font-weight: 700;
}

.vote-buttons {
    display: flex;
    flex-direction: column;
    gap: 8px;
    align-items: center;
}

.vote-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.vote-count {
    font-size: 0.75rem;
    font-weight: 600;
    color: #6b7280;
    min-width: 32px;
    width: 32px;
    text-align: left;
}

.upvote-count {
    color: #16a34a;
}

.downvote-count {
    color: #dc2626;
}

.vote-btn {
    border-radius: 8px;
    padding: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
}

.upvote-btn {
    background: #dcfce7;
    border: 1px solid #86efac;
}

.upvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #16a34a;
    transition: all 0.2s ease;
}

.upvote-btn:hover {
    background: #bbf7d0;
    border-color: #4ade80;
    transform: scale(1.1);
}

.upvote-btn:hover svg {
    stroke: #15803d;
}

.downvote-btn {
    background: #fee2e2;
    border: 1px solid #fca5a5;
}

.downvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #dc2626;
    transition: all 0.2s ease;
}

.downvote-btn:hover {
    background: #fecaca;
    border-color: #f87171;
    transform: scale(1.1);
}

.downvote-btn:hover svg {
    stroke: #b91c1c;
}

.vote-btn:active {
    transform: scale(0.95);
}

.upvote-btn.voted {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    border-color: #10b981;
}

.upvote-btn.voted svg {
    stroke: #ffffff;
}

.downvote-btn.voted {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    border-color: #ef4444;
}

.downvote-btn.voted svg {
    stroke: #ffffff;
}

.vote-btn:disabled:not(.voted) {
    opacity: 0.5;
    cursor: not-allowed;
}

.vote-btn.voted:disabled {
    cursor: default;
    opacity: 1;
}

@media (max-width: 768px) {
    .vote-btn {
        width: 30px;
        height: 30px;
        padding: 5px;
    }
    
    .vote-btn svg {
        width: 16px;
        height: 16px;
    }
    
    .vote-count {
        font-size: 0.7rem;
        min-width: 28px;
        width: 28px;
    }
    
    .vote-item {
        gap: 4px;
    }
}

/* Product Award Badges */
.award-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.15);
    margin-top: 0;
    white-space: nowrap;
    position: relative;
    overflow: hidden;
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    min-height: 14px;
}

.award-badge:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25);
}

.award-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.3), transparent);
    animation: shimmer 2s infinite;
}

@keyframes shimmer {
    0% { left: -100%; }
    50% { left: 100%; }
    100% { left: 100%; }
}

.award-badge svg {
    width: 10px;
    height: 10px;
    margin-right: 3px;
    flex-shrink: 0;
}

/* Ensure product-badge-large applies to award-badge too */
.product-badge-large.award-badge {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
}

.product-badge-large.award-badge svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
}

/* Best Overall - Gold/Yellow */
.award-best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
    color: #1f2937;
    border: 1px solid #DAA520;
}

/* Best Value - Blue/Teal */
.award-best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
    color: #ffffff;
    border: 1px solid #2563eb;
}

/* Highest Rated - Green/Emerald */
.award-highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border: 1px solid #047857;
}

/* Product Badges Section - container for badges in product-rank-container */
.product-badges-section {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 8px;
    margin-bottom: 0;
    align-items: center; /* Center each badge */
}

/* Mobile Badges Section - hidden on desktop, shown on mobile */
.product-badges-section-mobile {
    display: none;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-bottom: 1rem;
    justify-content: center;
    align-items: center;
}

/* Responsive badges styling for all viewports */
@media (max-width: 768px) {
    .product-badges-section {
        display: flex !important;
        flex-wrap: wrap;
        justify-content: center;
        gap: 6px;
    }
    
    .product-badges-section-mobile {
        display: flex !important;  /* Show badges on mobile */
        justify-content: center;
        align-items: center;
        flex-wrap: wrap;
        gap: 0.5rem;
        margin-bottom: 0.5rem;
        margin-top: 0.5rem;
        order: 4 !important;  /* Position between product-main (1) and tabs (5) */
        width: 100% !important;
    }
    
    .product-badges-section-mobile .award-badge {
        width: auto !important;
        flex-shrink: 0 !important;
        display: inline-flex !important;
        margin-top: 0 !important;
    }
    
    .product-why-we-love-section .product-badges-section-mobile {
        display: flex !important;
    }
}

/* Reason Badges - Base Style - icon left, text right */
.award-reason-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

/* Larger badge size when using product-badge-large class - stacked vertically, icon left, text right */
.product-badge-large {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    border-radius: 8px !important;
    margin-top: 0 !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
    flex-shrink: 0 !important;
}

.product-badge-large svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
    flex-shrink: 0 !important;
}

.badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
}

.award-reason-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-reason-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Best Features - Purple/Violet */
.award-best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

/* Best Value Badge - Cyan/Teal */
.award-best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

/* Best Reliability - Blue */
.award-best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

/* Most Popular - Orange/Amber */
.award-most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

/* Expert Trusted - Indigo */
.award-expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
    color: #ffffff;
    border-color: #4338ca;
}

/* Best Availability - Emerald */
.award-best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

/* Highly Recommended - Rose/Pink */
.award-highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
    color: #ffffff;
    border-color: #be123c;
}

/* General - Slate/Gray */
.award-general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
    color: #ffffff;
    border-color: #334155;
}

/* Dynamic Badges - Base Style - icon left, text right */
.award-dynamic-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

.award-dynamic-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-dynamic-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Dynamic Badge Colors */
.award-dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

.award-dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    color: #ffffff;
    border-color: #b91c1c;
}

.award-dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

.award-dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

.award-dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
    color: #1f2937;
    border-color: #a16207;
}

.award-dynamic-green {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

.award-dynamic-orange {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

.award-dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
    color: #ffffff;
    border-color: #be185d;
}

/* Desktop: Show badge next to rank */
@media (min-width: 769px) {
    .product-rank-container {
        display: flex;
        flex-direction: column;
        align-items: center;
        min-width: 80px;
        padding: 12px 8px;
    }
    
    .award-badge {
        margin-top: 8px;
        font-size: 0.65rem;
        padding: 3px 6px;
    }
    
    /* Expert Score: Hide mobile, show desktop */
    .expert-score-mobile {
        display: none !important;
    }
    .expert-score-desktop {
        display: block !important;
    }
}

/* Mobile: Show badge below vote buttons */
@media (max-width: 768px) {
    .award-badge {
        margin-top: 0;
        font-size: 0.55rem;
        padding: 3px 6px;
        width: auto;
        justify-content: center;
        flex-shrink: 0;
    }
    
    .award-badge svg {
        width: 10px;
        height: 10px;
        margin-right: 3px;
    }
    
    /* Expert Score: Show mobile, hide desktop */
    .expert-score-mobile {
        display: block !important;
    }
    .expert-score-desktop {
        display: none !important;
    }
}

/* Award Modal */
.award-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.award-modal.show {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.award-modal-content {
    background: white;
    border-radius: 24px;
    max-width: 500px;
    width: 100%;
    padding: 0;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    overflow-y: auto;
}

@keyframes slideUp {
    from {
        transform: translateY(30px);
        opacity: 0;
    }
    to {
        transform: translateY(0);
        opacity: 1;
    }
}

.award-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    width: 36px;
    height: 36px;
    border-radius: 0 !important;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    color: ##ffffff !important;
    transition: all 0.2s ease;
    z-index: 10;
}

.award-modal-close:hover {
    background: transparent !important;
    color: ##ffffff !important;
    transform: rotate(90deg);
}

.award-modal-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    padding: 40px 24px 80px 24px;
    border-radius: 24px 24px 0 0;
    text-align: center;
    position: relative;
}

.award-modal-icon {
    width: 120px;
    height: 120px;
    background: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 2;
}

.award-modal-icon svg {
    width: 60px;
    height: 60px;
    fill: #1f2937; /* Default dark color for visibility on white background */
}

.award-modal-icon.best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
}

.award-modal-icon.best-overall svg {
    fill: #1f2937;
}

.award-modal-icon.best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
}

.award-modal-icon.best-value svg {
    fill: #ffffff;
}

.award-modal-icon.highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.highest-rated svg {
    fill: #ffffff;
}

.award-modal-icon.best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.best-features svg {
    fill: #ffffff;
}

.award-modal-icon.best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.best-value-badge svg {
    fill: #ffffff;
}

.award-modal-icon.best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.best-reliability svg {
    fill: #ffffff;
}

.award-modal-icon.most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
}

.award-modal-icon.most-popular svg {
    fill: #ffffff;
}

.award-modal-icon.expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
}

.award-modal-icon.expert-trusted svg {
    fill: #ffffff;
}

.award-modal-icon.best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.best-availability svg {
    fill: #ffffff;
}

.award-modal-icon.highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
}

.award-modal-icon.highly-recommended svg {
    fill: #ffffff;
}

.award-modal-icon.general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.general svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.dynamic-purple svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
}

.award-modal-icon.dynamic-red svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.dynamic-blue svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.dynamic-teal svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
}

.award-modal-icon.dynamic-yellow svg {
    fill: #1f2937;
}

.award-modal-icon.dynamic-green {
    background: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);
}

.award-modal-icon.dynamic-green svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-orange {
    background: linear-gradient(135deg, #f97316 0%, #ea580c 100%);
}

.award-modal-icon.dynamic-orange svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
}

.award-modal-icon.dynamic-pink svg {
    fill: #ffffff;
}

/* Dynamic Lavender */
.award-modal-icon.dynamic-lavender {
    background: linear-gradient(135deg, #a78bfa 0%, #8b5cf6 100%);
}

.award-modal-icon.dynamic-lavender svg {
    fill: #ffffff;
}

/* Dynamic Slate */
.award-modal-icon.dynamic-slate {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.dynamic-slate svg {
    fill: #ffffff;
}

/* Fallback for any dynamic color not explicitly defined - use purple gradient (must come after specific classes) */
.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) svg {
    fill: #ffffff;
}

.award-modal-title {
    font-size: 1.75rem;
    font-weight: 800;
    color: white;
    margin: 0;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.award-modal-body {
    padding: 0 24px 32px 24px;
    margin-top: -60px;
    position: relative;
    z-index: 1;
}

.award-curator-card {
    background: white;
    border: 2px solid #e5e7eb;
    border-radius: 16px;
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

.award-curator-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 12px;
}

.award-curator-photo {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    object-fit: cover;
    border: 3px solid #3b82f6;
}

.award-curator-photo-placeholder {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    font-weight: 700;
    color: white;
    border: 3px solid #3b82f6;
}

.award-curator-info {
    flex: 1;
}

.award-curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin-bottom: 4px;
}

.award-curator-name {
    font-size: 1.25rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0;
}

.award-date {
    font-size: 0.875rem;
    color: #6b7280;
    margin-top: 8px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.award-date svg {
    width: 16px;
    height: 16px;
    fill: #6b7280;
}

.award-description {
    background: #f9fafb;
    border-radius: 12px;
    padding: 20px;
    border-left: 4px solid #3b82f6;
}

.award-description h4 {
    font-size: 0.875rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin: 0 0 8px 0;
}

.award-description p {
    font-size: 0.95rem;
    color: #374151;
    line-height: 1.6;
    margin: 0;
}

@media (max-width: 768px) {
    .award-modal-content {
        max-width: 100%;
        margin: 0;
        border-radius: 20px;
    }
    
    .award-modal-header {
        padding: 32px 20px 70px 20px;
    }
    
    .award-modal-icon {
        width: 100px;
        height: 100px;
    }
    
    .award-modal-icon svg {
        width: 50px;
        height: 50px;
    }
    
    .award-modal-title {
        font-size: 1.5rem;
    }
    
    .award-modal-body {
        padding: 0 20px 24px 20px;
        margin-top: -50px;
    }
    
    .award-curator-photo,
    .award-curator-photo-placeholder {
        width: 50px;
        height: 50px;
    }
    
    .award-curator-name {
        font-size: 1.1rem;
    }
}

/* Mobile-only Product Detail Tabs */
.product-detail-tabs-mobile {
    display: none; /* Hidden by default, shown only on mobile */
}

.product-detail-tabs-mobile .tab-buttons {
    display: flex;
    gap: 0;
    margin-bottom: 8px;
    border-bottom: 1px solid #e5e7eb;
    padding-bottom: 0;
    background: transparent;
}

.product-detail-tabs-mobile .tab-button {
    flex: 1;
    padding: 14px 16px;
    background: #ffffff;
    border: none;
    border-radius: 0;
    font-size: 0.9rem;
    font-weight: 600;
    color: #6b7280;
    cursor: pointer;
    transition: all 0.2s ease;
    text-align: center;
    position: relative;
    margin-bottom: -1px;
}

.product-detail-tabs-mobile .tab-button:hover {
    background: #f9fafb;
    color: #4b5563;
}

.product-detail-tabs-mobile .tab-button.active {
    background: #ffffff;
    color: #6b7280;
    border: none;
    box-shadow: none;
    border-radius: 0;
}

.product-detail-tabs-mobile .tab-button.active::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    right: 0;
    height: 3px;
    background: #3b82f6;
    border-radius: 2px 2px 0 0;
}

.product-detail-tabs-mobile .tab-content-panel {
    display: none;
}

.product-detail-tabs-mobile .tab-content-panel.active {
    display: block;
}

/* Hide tabs on iPad and Desktop */
@media (min-width: 769px) {
    .product-detail-tabs-mobile {
        display: none !important;
    }
    
    /* Hide mobile-only rank+name header on iPad/Desktop */
    .product-header-mobile-rank-name {
        display: none !important;
    }
    
    /* On desktop, show ALL content sections (no tab control) */
    .product-pros-cons-stacked.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-who-is-this-for-section.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-why-we-love-section.product-why-we-love-original {
        display: block !important;
    }
    .product-description-section {
        display: block !important;
    }
    /* Show bottom pros/cons on desktop when Who Is This For layout is used */
    .product-pros-cons-bottom {
        display: flex !important;
    }
    
    /* Hide mobile badges wrapper on desktop */
    .product-badges-wrapper-mobile {
        display: none !important;
    }
    
    /* Desktop: Show desktop content, hide mobile content */
    .product-desc-near-button-desktop {
        display: block !important;
    }
    .product-desc-near-button-mobile {
        display: none !important;
    }
    .product-long-desc-desktop {
        display: block !important;
    }
    .product-long-desc-mobile {
        display: none !important;
    }
}

/* Show tabs only on mobile and hide original sections */
@media (max-width: 768px) {
    .product-detail-tabs-mobile {
        display: block;
    }
    
    /* On mobile, sections are controlled by data-active-tab attribute set by JavaScript */
    /* Default: hide all content sections initially */
    
    /* Original layout (no Who Is This For) - hide these by default */
    .product-content:not(.has-who-is-this-for) .product-pros-cons-stacked.product-pros-cons-original,
    .product-content:not(.has-who-is-this-for) .product-description-section,
    .product-content:not(.has-who-is-this-for) .product-why-we-love-section.product-why-we-love-original {
        display: none !important;
    }
    
    /* New layout (has Who Is This For) - hide these by default */
    .product-content.has-who-is-this-for .product-who-is-this-for-section,
    .product-content.has-who-is-this-for .product-why-we-love-section.product-why-we-love-original,
    .product-content.has-who-is-this-for .product-pros-cons-bottom {
        display: none !important;
    }
    
    /* =====================================================
       ORIGINAL LAYOUT (no Who Is This For data)
       Tabs: Why / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Why tab - shows Expert Take */
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-description-section { display: none !important; }
    
    /* Pros/Cons tab - shows original Pros/Cons stacked */
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-pros-cons-stacked.product-pros-cons-original { display: flex !important; flex-direction: column; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-description-section { display: none !important; }
    
    /* Thoughts tab - shows Short Description */
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-description-section { display: block !important; }
    
    /* =====================================================
       NEW LAYOUT (has Who Is This For data)
       Tabs: Who / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Who tab - shows Best for teams / Skip if */
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-who-is-this-for-section { display: flex !important; flex-direction: column; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-pros-cons-bottom { display: none !important; }
    
    /* Pros/Cons tab - shows Pros/Cons bottom section (stacked) */
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-pros-cons-bottom { display: flex !important; flex-direction: column; }
    
    /* Thoughts tab - shows Expert Take */
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-pros-cons-bottom { display: none !important; }
    
    /* Mobile: Show mobile content, hide desktop content */
    .product-desc-near-button-desktop {
        display: none !important;
    }
    .product-desc-near-button-mobile {
        display: block !important;
    }
    .product-long-desc-desktop {
        display: none !important;
    }
    .product-long-desc-mobile {
        display: block !important;
    }
    
    /* Tighten up content sections on mobile */
    .product-why-we-love-section.product-why-we-love-original,
    .product-pros-cons-stacked.product-pros-cons-original,
    .product-who-is-this-for-section,
    .product-description-section,
    .product-pros-cons-bottom {
        margin-top: 8px !important;
        margin-bottom: 2px !important;
        padding: 6px !important;
        width: 100% !important;
        order: 10 !important; /* Ensure content appears after tab buttons */
    }
    
    .why-we-love-section,
    .pros-section,
    .cons-section,
    .who-is-this-for-block,
    .who-is-this-not-for-block {
        padding: 6px !important;
        margin-bottom: 2px !important;
    }
    
    .product-media-section {
        gap: 4px !important;
        margin-bottom: 2px !important;
        padding: 0 !important;
    }
    
    .product-image-container {
        margin-bottom: 2px !important;
        margin-top: 2px !important;
        padding: 0 !important;
    }
    
    /* Make logo 15% smaller on mobile */
    .product-image {
        max-width: 85% !important;
        height: auto !important;
        margin: 0 auto !important;
    }
    
    /* Ensure sections inside tab panels maintain their flex/block display */
    .product-detail-tabs-mobile .tab-content-panel.active .product-pros-cons-stacked {
        display: flex !important;
    }
    
    .product-detail-tabs-mobile .tab-content-panel.active .product-why-we-love-section {
        display: flex !important;
    }
    
    /* Mobile Product Layout Redesign */
    /* Hide vote buttons on mobile */
    .product-rank-container .vote-buttons {
        display: none !important;
    }
    
    /* Hide the entire product-rank-container column on mobile */
    .product-rank-container {
        display: none !important;
    }
    
    /* Make product card full width and centered on mobile */
    .product-card {
        flex-direction: column !important;
        align-items: center !important;
        width: 100% !important;
        padding: 0 !important;
    }
    
    /* Make product-content full width and centered */
    .product-content {
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
    }
    
    /* Make product-main full width and centered */
    .product-main {
        width: 100% !important;
        max-width: 100% !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
        gap: 4px !important;
        order: 1 !important;
    }
    
    /* Ensure mobile tab container appears after product-main (buy button) but before content */
    .product-detail-tabs-mobile {
        order: 5 !important;
        width: 100% !important;
        margin-top: 6px !important;
        margin-bottom: 8px !important;
    }
    
    /* Mobile-only rank and name row */
    .product-header-mobile-rank-name {
        display: flex !important;
        align-items: center !important;
        justify-content: center !important;
        gap: 6px !important;
        width: 100% !important;
        margin-bottom: 4px !important;
        flex-wrap: wrap !important;
        order: 0 !important;
    }
    
    .product-rank-mobile {
        background: linear-gradient(135deg, #3b82f6, #1d4ed8) !important;
        color: white !important;
        display: inline-flex !important;
        align-items: center !important;
        justify-content: center !important;
        min-width: 48px !important;
        height: 48px !important;
        border-radius: 12px !important;
        font-size: 1.25rem !important;
        font-weight: 800 !important;
        flex-shrink: 0 !important;
        box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3) !important;
    }
    
    .product-title-mobile {
        flex: 1 !important;
        min-width: 0 !important;
        text-align: center !important;
    }
    
    .product-title-mobile .product-title-link {
        font-size: 1.25rem !important;
        font-weight: 700 !important;
        line-height: 1.3 !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    /* Hide desktop product-header on mobile */
    .product-header {
        display: none !important;
    }
    
    /* Center product media section */
    .product-media-section {
        width: 100% !important;
        max-width: 100% !important;
        align-items: center !important;
        margin: 0 auto !important;
    }
    
    /* Center rating row */
    .rating-row {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Center merchant options */
    .merchant-options-container {
        width: 100% !important;
        align-items: center !important;
        display: flex !important;
        flex-direction: column !important;
    }
    
    .merchant-buttons-container {
        width: 100% !important;
        justify-content: center !important;
        align-items: center !important;
    }
    
    /* Center badges in mobile tab container */
    .product-detail-tabs-mobile .product-badges-section-mobile {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image-container is centered */
    .product-image-container {
        display: flex !important;
        justify-content: center !important;
        align-items: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image is centered */
    .product-image {
        margin: 0 auto !important;
    }
    
    /* Make product-media-section relative for absolute positioning */
    .product-media-section {
        position: relative !important;
    }
    
    /* Price History Icon removed */
    
    /* Mobile: Deep Research Button - Dark purple background (already set in inline style) */
    .deep-research-button-container .deep-research-button {
        background: linear-gradient(135deg, ##6b21a8 0%, ##5b21b6 100%) !important;
        box-shadow: 0 2px 4px rgba(107, 33, 168, 0.3) !important;
    }
    
    /* Hide desktop deep research button on mobile (it's below score, above vote buttons) */
    /* Hide all deep research buttons on mobile */
    @media (max-width: 768px) {
        .deep-research-button-desktop {
            display: none !important;
        }
        
        /* Hide mobile button in product-detail-tabs-mobile */
        .product-detail-tabs-mobile .deep-research-button-container {
            display: none !important;
        }
        
        /* Hide all deep research button containers on mobile */
        .deep-research-button-container {
            display: none !important;
        }
    }
    
    /* Ensure desktop deep research button is full width and above pros */
    .deep-research-button-container {
        width: 100% !important;
        display: block !important;
    }
    
    /* Ensure deep research button inside pros-cons-stacked is full width and above */
    .product-pros-cons-stacked .deep-research-button-container {
        width: 100% !important;
        display: block !important;
        margin-top: 0 !important;
        margin-bottom: 20px !important;
        order: -1 !important; /* Place button before pros/cons sections */
    }
    
    /* Ensure product-pros-cons-stacked uses column layout on desktop */
    @media (min-width: 769px) {
        .product-pros-cons-stacked.product-pros-cons-original {
            display: flex !important;
            flex-direction: column !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .deep-research-button-container {
            order: -1 !important;
            width: 100% !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-pros-section {
            order: 0 !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-cons-section {
            order: 1 !important;
        }
    }
}
</style>

<script>
// Product Detail Tab switching functionality for mobile
function switchProductDetailTab(productId, tabName) {
    const tabContainer = document.getElementById('product-detail-tabs-mobile-' + productId);
    if (!tabContainer) return;
    
    // Remove active class from all tab buttons in this container
    const tabButtons = tabContainer.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Remove active class from all tab content panels in this container
    const tabPanels = tabContainer.querySelectorAll('.tab-content-panel');
    tabPanels.forEach(panel => {
        panel.classList.remove('active');
    });
    
    // Add active class to selected tab button
    const selectedButton = tabContainer.querySelector('.tab-button[data-tab="' + tabName + '"]');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
    
    // Add active class to selected tab content panel
    const selectedPanel = tabContainer.querySelector('.tab-content-panel[data-tab="' + tabName + '"]');
    if (selectedPanel) {
        selectedPanel.classList.add('active');
    }
    
    // Set data-active-tab on parent .product-content for CSS to show/hide the single "original" sections
    const productContent = tabContainer.closest('.product-content');
    if (productContent) {
        productContent.setAttribute('data-active-tab', tabName);
    }
}

// Initialize mobile tabs on page load - ensure correct default tab is set
document.addEventListener('DOMContentLoaded', function() {
    // Find all mobile tab containers and initialize them with the correct default tab
    const mobileTabContainers = document.querySelectorAll('.product-detail-tabs-mobile');
    mobileTabContainers.forEach(function(tabContainer) {
        const productContent = tabContainer.closest('.product-content');
        if (productContent) {
            // Check what the first tab is (could be "who" or "why" depending on layout)
            const firstTabButton = tabContainer.querySelector('.tab-button.active');
            const defaultTab = firstTabButton ? firstTabButton.getAttribute('data-tab') : 'why';
            // Always set the attribute to ensure CSS rules apply correctly
            productContent.setAttribute('data-active-tab', defaultTab);
        }
    });
});

// Tab switching functionality - defined early to be available for onclick handlers
function switchTab(tabName) {
    // Hide all tab contents
    const tabContents = document.querySelectorAll('.tab-content');
    tabContents.forEach(content => {
        content.classList.remove('active');
    });
    
    // Remove active class from all tab buttons
    const tabButtons = document.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Show selected tab content
    const selectedContent = document.getElementById(tabName + '-content');
    if (selectedContent) {
        selectedContent.classList.add('active');
        
        // Scroll to bottom of subtitle section
        setTimeout(function() {
            const subtitleContainer = document.querySelector('.category-subtitle-container');
            if (subtitleContainer) {
                const subtitleRect = subtitleContainer.getBoundingClientRect();
                const subtitleBottom = subtitleRect.bottom + window.scrollY;
                window.scrollTo({
                    top: subtitleBottom,
                    behavior: 'smooth'
                });
            } else {
                // Fallback: scroll to top of page
                window.scrollTo({
                    top: 0,
                    behavior: 'smooth'
                });
            }
        }, 150);
    }
    
    // Add active class to selected tab button
    const selectedButton = document.getElementById(tabName + '-tab');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
}

// Similar Categories Modal Functions
function openSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'block';
        document.body.style.overflow = 'hidden'; // Prevent background scrolling
    }
}

function closeSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = ''; // Restore scrolling
    }
}

// Category Image Modal Functions
function openCategoryImageModal(imagePath, categoryName) {
    const modal = document.getElementById('categoryImageModal');
    const modalImg = document.getElementById('categoryImageModalImg');
    const modalTitle = document.getElementById('categoryImageModalTitle');
    
    if (modal && modalImg && modalTitle) {
        // Check if it's the default L4 template image or a regular category image
        if (imagePath.indexOf('L4_Templates') >= 0) {
            modalImg.src = 'https://whatarethebest.com/_product_images/' + imagePath;
        } else {
            modalImg.src = 'https://d25brt1ok2m0kr.cloudfront.net/_category_images/' + imagePath;
        }
        modalImg.alt = categoryName;
        modalTitle.textContent = categoryName;
        modal.style.display = 'flex';
        document.body.style.overflow = 'hidden';
    }
}

function closeCategoryImageModal() {
    const modal = document.getElementById('categoryImageModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

// Influencer Modal Functions
function openInfluencerModal(imagePath, name, date, bioLink, level1CategoryName, level2CategoryName, event) {
    var modal = document.getElementById('influencerModal');
    var modalImage = document.getElementById('influencerModalImage');
    var modalName = document.getElementById('influencerModalName');
    var modalRole = document.getElementById('influencerModalRole');
    var modalMethodology = document.getElementById('influencerModalMethodology');
    var modalDate = document.getElementById('influencerModalDate');
    var modalHeader = document.getElementById('influencerModalHeader');
    var triggerElement = event ? event.currentTarget : document.activeElement; // Store trigger for focus return
    
    if (!modal || !modalImage || !modalName || !modalRole || !modalMethodology || !modalDate) return;
    
    // Update modal header with level1CategoryName if provided
    if (modalHeader && level1CategoryName && level1CategoryName.length > 0) {
        modalHeader.textContent = level1CategoryName;
    } else if (modalHeader) {
        modalHeader.textContent = 'Evaluation Model';
    }
    
    if (imagePath && imagePath.length > 0) {
        // Check if imagePath is already a full URL or just a filename
        if (imagePath.indexOf('http') === 0) {
            modalImage.innerHTML = '<img src="' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        } else {
            modalImage.innerHTML = '<img src="https://d25brt1ok2m0kr.cloudfront.net/_influencers/' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        }
    } else {
        var initial = name ? name.charAt(0).toUpperCase() : '?';
        modalImage.innerHTML = '<div class="influencer-modal-placeholder">' + initial + '</div>';
    }
    
    modalName.textContent = name;
    modalRole.textContent = 'Founder & Lead Editor, WhatAreTheBest.com';
    
    // Build methodology text with Level 1 + Level 2 category names
    var methodologyText = 'Oversees the evaluation of ';
    if (level1CategoryName && level1CategoryName.length > 0 && level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level1CategoryName + ' & ' + level2CategoryName;
    } else if (level1CategoryName && level1CategoryName.length > 0) {
        methodologyText += level1CategoryName;
    } else if (level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level2CategoryName;
    } else {
        methodologyText += 'products';
    }
    methodologyText += ' using a transparent scoring framework based on documented capabilities, third-party validation, and category-specific criteria.';
    modalMethodology.textContent = methodologyText;
    
    if (date && date.length > 0) {
        modalDate.textContent = 'Last Updated on ' + date;
    } else {
        modalDate.textContent = '';
    }
    
    // Store trigger element for focus return
    var triggerId = '';
    if (triggerElement) {
        if (triggerElement.id) {
            triggerId = triggerElement.id;
        } else {
            // Create a temporary ID if none exists
            triggerId = 'modal-trigger-' + Date.now();
            triggerElement.id = triggerId;
        }
        modal.setAttribute('data-trigger-element', triggerId);
    }
    
    // Show modal and trap focus
    modal.style.display = 'flex';
    modal.setAttribute('aria-hidden', 'false');
    document.body.style.overflow = 'hidden';
    
    // Focus first focusable element (close button)
    var closeButton = modal.querySelector('.influencer-modal-close');
    if (closeButton) {
        closeButton.focus();
    }
    
    // Trap focus inside modal
    trapFocus(modal);
}

function closeInfluencerModal() {
    const modal = document.getElementById('influencerModal');
    if (modal) {
        modal.style.display = 'none';
        modal.setAttribute('aria-hidden', 'true');
        document.body.style.overflow = '';
        
        // Return focus to trigger element
        var triggerId = modal.getAttribute('data-trigger-element');
        if (triggerId) {
            var triggerElement = document.getElementById(triggerId);
            if (triggerElement) {
                triggerElement.focus();
            }
        }
        
        // Remove focus trap
        removeFocusTrap(modal);
    }
}

// Focus trap functions
function trapFocus(modal) {
    var focusableElements = modal.querySelectorAll(
        'button, [href], input, select, textarea, [tabindex]:not([tabindex="-1"])'
    );
    var firstElement = focusableElements[0];
    var lastElement = focusableElements[focusableElements.length - 1];
    
    function handleTabKey(e) {
        if (e.key !== 'Tab') return;
        
        if (e.shiftKey) {
            if (document.activeElement === firstElement) {
                e.preventDefault();
                lastElement.focus();
            }
        } else {
            if (document.activeElement === lastElement) {
                e.preventDefault();
                firstElement.focus();
            }
        }
    }
    
    modal.addEventListener('keydown', handleTabKey);
    modal.setAttribute('data-focus-trap-handler', 'true');
}

function removeFocusTrap(modal) {
    // Remove the focus trap attribute - the event listener will be cleaned up when modal is hidden
    modal.removeAttribute('data-focus-trap-handler');
}

// Close modal when clicking outside the image or pressing Escape
document.addEventListener('DOMContentLoaded', function() {
    
    const categoryImageModal = document.getElementById('categoryImageModal');
    if (categoryImageModal) {
        categoryImageModal.addEventListener('click', function(e) {
            if (e.target === categoryImageModal) {
                closeCategoryImageModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && categoryImageModal.style.display === 'flex') {
                closeCategoryImageModal();
            }
        });
    }
    
    // Influencer modal close handlers
    const influencerModal = document.getElementById('influencerModal');
    if (influencerModal) {
        influencerModal.addEventListener('click', function(e) {
            if (e.target === influencerModal) {
                closeInfluencerModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && influencerModal.style.display === 'flex') {
                closeInfluencerModal();
            }
        });
        
        // Make close button keyboard accessible
        var closeButton = influencerModal.querySelector('.influencer-modal-close');
        if (closeButton) {
            closeButton.addEventListener('keydown', function(e) {
                if (e.key === 'Enter' || e.key === ' ') {
                    e.preventDefault();
                    closeInfluencerModal();
                }
            });
        }
    }
});

function hideSimilarCategoriesButton() {
    const trigger = document.getElementById('similarCategoriesTrigger');
    if (trigger) {
        trigger.classList.add('hidden');
        trigger.classList.remove('show');
    }
}

// Enhanced sticky tabs functionality with debouncing to prevent flashing
document.addEventListener('DOMContentLoaded', function() {
    const similarCategoriesTrigger = document.getElementById('similarCategoriesTrigger');
    const productTabs = document.querySelector('.product-tabs');
    
    // Debug logging
('=== Similar Categories Button Debug ===');
('similarCategoriesTrigger element:', similarCategoriesTrigger);
('productTabs element:', productTabs);
('Window width:', window.innerWidth);
    
    // Helper function to check if we're on mobile
    function isMobile() {
        const mobile = window.innerWidth <= 768;
('isMobile() check:', mobile, '(width:', window.innerWidth + ')');
        return mobile;
    }
    
    // Helper function to show/hide mobile button
    function updateMobileButtonVisibility(shouldShow) {
('updateMobileButtonVisibility called with shouldShow:', shouldShow);
('  - similarCategoriesTrigger exists:', !!similarCategoriesTrigger);
        if (similarCategoriesTrigger) {
('  - has "hidden" class:', similarCategoriesTrigger.classList.contains('hidden'));
('  - current classes:', similarCategoriesTrigger.className);
        }
        
        if (similarCategoriesTrigger && !similarCategoriesTrigger.classList.contains('hidden')) {
            const mobile = isMobile();
            if (shouldShow && mobile) {
('  -> Adding "show" class');
                similarCategoriesTrigger.classList.add('show');
('  - classes after add:', similarCategoriesTrigger.className);
                const computed = window.getComputedStyle(similarCategoriesTrigger);
('  - computed display:', computed.display);
('  - computed opacity:', computed.opacity);
('  - computed visibility:', computed.visibility);
('  - computed position:', computed.position);
('  - computed bottom:', computed.bottom);
('  - computed left:', computed.left);
('  - computed z-index:', computed.zIndex);
('  - viewport height:', window.innerHeight);
('  - viewport width:', window.innerWidth);
                const rect = similarCategoriesTrigger.getBoundingClientRect();
('  - bounding rect:', {
                    width: rect.width,
                    height: rect.height,
                    top: rect.top,
                    left: rect.left,
                    bottom: rect.bottom,
                    right: rect.right
                });
                const expectedBottom = window.innerHeight - rect.height - 16;
('  - expected bottom position:', expectedBottom);
('  - actual top position:', rect.top);
('  - is button visible in viewport?', rect.top >= 0 && rect.bottom <= window.innerHeight);
                // Force positioning inline to override any CSS issues - always apply at mobile widths
                if (mobile) {
                    similarCategoriesTrigger.style.position = 'fixed';
                    similarCategoriesTrigger.style.bottom = '16px';
                    similarCategoriesTrigger.style.left = '16px';
                    similarCategoriesTrigger.style.top = 'auto';
                    similarCategoriesTrigger.style.right = 'auto';
                    similarCategoriesTrigger.style.zIndex = '1000';
                    similarCategoriesTrigger.style.display = 'block';
                    similarCategoriesTrigger.style.opacity = '1';
                    similarCategoriesTrigger.style.visibility = 'visible';
('  -> Applied inline styles to force visibility');
                }
            } else {
('  -> Removing "show" class (shouldShow:', shouldShow + ', mobile:', mobile + ')');
                similarCategoriesTrigger.classList.remove('show');
                // Clear inline styles that might prevent hiding
                similarCategoriesTrigger.style.display = '';
                similarCategoriesTrigger.style.opacity = '';
                similarCategoriesTrigger.style.visibility = '';
                similarCategoriesTrigger.style.border = '';
                similarCategoriesTrigger.style.backgroundColor = '';
('  - classes after remove:', similarCategoriesTrigger.className);
            }
        } else {
('  -> Skipping update (no element or has hidden class)');
        }
    }
    
    // Initialize mobile button visibility if productTabs doesn't exist
    if (!productTabs && similarCategoriesTrigger) {
        // If no tabs, show button on mobile immediately
        if (isMobile()) {
            updateMobileButtonVisibility(true);
        }
        // Update on resize
        window.addEventListener('resize', function() {
            updateMobileButtonVisibility(isMobile());
        });
    }
    
    if (productTabs) {
        let isSticky = false;
        let ticking = false;
        let lastKnownScrollPosition = 0;
        
        // Function to update sticky state with debouncing to prevent flashing
        let showHideTimeout;
        function updateStickyState() {
            const rect = productTabs.getBoundingClientRect();
            const headerHeight = isMobile() ? 70 : 80;
            const shouldBeSticky = rect.top <= headerHeight;
            
            // Only update if state actually changed
            if (shouldBeSticky !== isSticky) {
                isSticky = shouldBeSticky;
                
                // Clear any pending timeout
                if (showHideTimeout) {
                    clearTimeout(showHideTimeout);
                    showHideTimeout = null;
                }
                
                if (isSticky) {
                    productTabs.classList.add('sticky');
                    
                    // Show mobile similar categories button with slight delay to prevent flashing
                    showHideTimeout = setTimeout(function() {
                        if (isSticky) { // Double-check state hasn't changed
                            updateMobileButtonVisibility(true);
                        }
                        showHideTimeout = null;
                    }, 50);
                } else {
                    productTabs.classList.remove('sticky');
                    
                    // Hide mobile similar categories button when tabs are not sticky
                    showHideTimeout = setTimeout(function() {
                        if (!isSticky) { // Double-check state hasn't changed
                            updateMobileButtonVisibility(false);
                        }
                        showHideTimeout = null;
                    }, 150); // Longer delay on hide to prevent flashing
                }
            }
            
            ticking = false;
        }
        
        // Throttled scroll handler using requestAnimationFrame
        function onScroll() {
            lastKnownScrollPosition = window.scrollY;
            
            if (!ticking) {
                window.requestAnimationFrame(function() {
                    updateStickyState();
                });
                ticking = true;
            }
        }
        
        // Check on scroll with RAF throttling
        window.addEventListener('scroll', onScroll, { passive: true });
        
        // Check on resize with debouncing
        let resizeTimeout;
        window.addEventListener('resize', function() {
            clearTimeout(resizeTimeout);
            resizeTimeout = setTimeout(function() {
                updateStickyState();
                // Also update button visibility on resize if on mobile
                if (isSticky) {
                    updateMobileButtonVisibility(isMobile() && isSticky);
                }
            }, 100);
        });
        
        // Initial check
        updateStickyState();
    } else if (similarCategoriesTrigger && isMobile() && !similarCategoriesTrigger.classList.contains('hidden')) {
        // No product tabs, but show button on mobile if it exists
        updateMobileButtonVisibility(true);
    }
});

// DEV ONLY: Inactivate Product Function
function inactivateProduct(button) {
    const productId = button.getAttribute('data-product-id');
    const productName = button.getAttribute('data-product-name');
    
    if (!productId) {
        alert('Error: Product ID not found');
        return;
    }
    
    if (!confirm('Are you sure you want to inactivate "' + productName + '"?\n\nThis will set Active = 0 in the Products table.')) {
        return;
    }
    
    // Disable button during request
    button.disabled = true;
    button.style.opacity = '0.6';
    button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px; animation: spin 1s linear infinite;"><path d="M21 12a9 9 0 11-9-9c2.12 0 4.07.74 5.62 2l1.42-1.42A10.94 10.94 0 0012 2a10 10 0 1010 10l-2-2z"/></svg> Inactivating...';
    
    // Build absolute path to admin endpoint (works from any page location)
    const adminUrl = '/AI_Sandbox/WhatAreTheBest/_admin/inactivateProduct.cfm?ProductID=' + encodeURIComponent(productId);
    
    // Make AJAX call to inactivate product
    fetch(adminUrl, {
        method: 'GET',
        headers: {
            'Accept': 'application/json'
        }
    })
    .then(response => response.json())
    .then(data => {
        // Handle both uppercase and lowercase keys (ColdFusion serializeJSON may uppercase)
        const success = data.success !== undefined ? data.success : data.SUCCESS;
        const message = data.message !== undefined ? data.message : data.MESSAGE;
        
        if (success) {
            button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M20 6L9 17l-5-5"/></svg> Inactivated';
            button.style.background = '##10b981';
            button.style.cursor = 'default';
            
            // Optionally reload page after 1 second
            setTimeout(function() {
                window.location.reload();
            }, 1000);
        } else {
            alert('Error: ' + (message || 'Failed to inactivate product'));
            button.disabled = false;
            button.style.opacity = '1';
            button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M18 6L6 18M6 6l12 12"/></svg> Inactivate Product';
        }
    })
    .catch(error => {
        console.error('Error:', error);
        alert('Error: Failed to inactivate product. Please check console for details.');
        button.disabled = false;
        button.style.opacity = '1';
        button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M18 6L6 18M6 6l12 12"/></svg> Inactivate Product';
    });
}
</script>


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            "name": "Home",
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{"itemListElement":[{"item":{"additionalProperty":[{"@type":"PropertyValue","name":"Has Mobile App","value":"Yes"},{"@type":"PropertyValue","name":"Has Free Plan","value":"No"},{"@type":"PropertyValue","name":"Has Free Trial","value":"Contact for trial"},{"@type":"PropertyValue","name":"Integrates with Zapier","value":"Yes"},{"@type":"PropertyValue","name":"Has Public API","value":"Yes"},{"@type":"PropertyValue","name":"Live Chat Support","value":"Yes"},{"@type":"PropertyValue","name":"SOC2 or ISO Certified","value":"SOC 2"},{"@type":"PropertyValue","name":"Popular Integrations","value":"Salesforce,Microsoft 365,Slack"},{"@type":"PropertyValue","name":"Supports SSO","value":"Yes"},{"@type":"PropertyValue","name":"Starting Price","value":"Contact for pricing"},{"@type":"PropertyValue","name":"Product Capability & Depth","value":"9.5"},{"@type":"PropertyValue","name":"Market Credibility & Trust Signals","value":"9.4"},{"@type":"PropertyValue","name":"Usability & Customer Experience","value":"8.4"},{"@type":"PropertyValue","name":"Value,Pricing & Transparency","value":"8.1"},{"@type":"PropertyValue","name":"Global Scalability & Localization","value":"9.6"},{"@type":"PropertyValue","name":"AI & Automation Capabilities","value":"9.2"}],"review":[{"reviewBody":"Sprinklr supports 43 languages in live chat with real-time translation,plus video calling,screen sharing,and co-browsing within a unified agent desktop.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.5","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Product Capability & Depth","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The platform includes native video calling and co-browsing capabilities without requiring downloads. 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Memory leak issues over an extended period of time."},{"position":3,"@type":"ListItem","name":"Outlined in published support policies,Sprinklr offers robust customer support to assist with onboarding and utilization."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The service starts at a high price point of $249/seat/month,and enterprise pricing is opaque,though large organizations see proven ROI.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.1","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value,Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Additional seats cost $299 per month,making it expensive for small teams. They will cost you another $299 per additional seat,per month. 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Similarly,customers will be able to read and respond to the English conversation in their native language"},{"position":3,"@type":"ListItem","name":"Listed in the company’s integration directory,Sprinklr supports integration with major CRM platforms like Salesforce."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sprinklr provides advanced AI that powers smart responses,intent detection,and has demonstrated high deflection rates in case studies.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.2","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"AI & Automation Capabilities","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"AI analyzes conversations to offer agents three suggested smart responses. 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The perfect balance between human and AI-driven chats."},{"position":2,"@type":"ListItem","name":"The platform provides 'Zero Hold Time' technology ensuring visitors are greeted instantly. Its standout 'Zero Hold Time' technology ensures that visitors are greeted instantly"},{"position":3,"@type":"ListItem","name":"Features trained agents for real-time customer engagement,enhancing communication efficiency."},{"position":4,"@type":"ListItem","name":"Supports multiple languages including English,Spanish,French,and Arabic,as documented on the official website."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The company has over 20 years of experience and serves major industries like automotive and law,but suffers from a low Trustpilot score despite high ratings on G2 and GetApp.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.6","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Market Credibility & Trust Signals","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Trustpilot rating is currently 2.5 out of 5 stars based on 5 reviews. 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We are the only live chat provider with agents offering service in 5 languages including English,Arabic,Spanish,French and German."},{"position":3,"@type":"ListItem","name":"Integrates with various CRM systems,enhancing customer data management."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The service guarantees 24/7/365 coverage with a 'Zero Hold Time' promise,ensuring no leads are missed regardless of time zone.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.4","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Service Availability & Response Time","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The platform ensures immediate greeting of visitors. Its standout 'Zero Hold Time' technology ensures that visitors are greeted instantly"},{"position":2,"@type":"ListItem","name":"The service operates 24/7/365 with zero hold time. 24/7/365 Coverage... 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Its shared inbox... does a fantastic job of pulling in conversations from your website's live chat,team email addresses,Messenger,WhatsApp,and even SMS messages"},{"position":2,"@type":"ListItem","name":"The translation tool utilizes the Microsoft API to provide accurate translations. Our translation tool uses the Microsoft API to provide accurate translations"},{"position":3,"@type":"ListItem","name":"Crisp Website Chat is capable of translating conversations into over 50 languages in real-time. Capable of translating conversations into over 50 languages,Crisp Website Chat also includes automatic browser language detection"},{"position":4,"@type":"ListItem","name":"Customizable chatbox and direct website integration enhance user engagement,as outlined in the product documentation."},{"position":5,"@type":"ListItem","name":"Automatic language recognition and real-time translation capabilities are documented in the official product features."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Crisp is used by over 700,000 businesses,including major brands like Decathlon,and maintains strong ratings across review platforms.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.1","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Market Credibility & Trust Signals","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Crisp maintains a 4.5 out of 5 star rating on G2 based on user reviews. 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Get started for free today and join 700 000 businesses using Crisp"}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Users praise the visual flow builder and unified inbox for ease of use,though some report a learning curve and occasional friction with support responsiveness.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.7","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Usability & Customer Experience","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Mixed reviews exist regarding support,with some users reporting slow or unhelpful responses. Poor customer support and broken features. You have to wait multiple days just to receive a screenshot"},{"position":2,"@type":"ListItem","name":"Some users find the interface takes time to fully understand,particularly for chatbot creation. Takes some time to fully understand the interface"},{"position":3,"@type":"ListItem","name":"Reviewers cite the platform as easy to use with a simple design and smooth navigation. It got an average rating of 4.6 for Ease of Use... This shows its simple design and smooth navigation."},{"position":4,"@type":"ListItem","name":"Real-time translation and automatic language adaptation enhance customer interactions,as described in product documentation."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Crisp uses a unique flat-rate 'per workspace' pricing model rather than 'per agent,' offering significant savings for growing teams.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.4","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value,Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"A free plan is available that includes 2 seats and the website chat widget. Free... 2 seats included... Website chat widget."},{"position":2,"@type":"ListItem","name":"The Essentials plan costs $95/month and includes 10 seats. Essentials... $95 Per month,per workspace... 10 seats included."},{"position":3,"@type":"ListItem","name":"Crisp charges a flat rate per workspace regardless of the number of conversations. At Crisp,we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace."},{"position":4,"@type":"ListItem","name":"Pricing is transparent with a free plan and tiered paid options,though the free plan has limited features."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The platform offers an extensive library of integrations including WordPress,Shopify,Slack,Salesforce,HubSpot,and Zapier.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.0","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Integrations & Ecosystem Strength","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Developers can use the API and webhooks for custom integrations. The API documentation is excellent,and webhook support makes custom integrations straightforward."},{"position":2,"@type":"ListItem","name":"The platform supports syncing contacts between HubSpot/Salesforce and Crisp automatically. Sync your contacts between Hubspot and Crisp automatically"},{"position":3,"@type":"ListItem","name":"Crisp integrates with major platforms like WordPress,Shopify,WhatsApp,and Slack. Wordpress... Shopify... WhatsApp... Slack... Hubspot... 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All Crisp data is held on servers hosted in the European Union."},{"position":2,"@type":"ListItem","name":"The company has completed the SOC 2 Type II certification process. we recently completed the SOC 2,Type II certification process and have become SOC 2 compliant"},{"position":3,"@type":"ListItem","name":"Crisp has achieved ISO/IEC 27001:2022 and ISO/IEC 27017:2015 certification. Crisp... is proud to announce the achievement of ISO/IEC 27001:2022 and ISO/IEC 27017:2015 certification"}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Certain documented issues resulted in score reductions.","datePublished":"2026-01-01","@type":"Review","name":"Score Adjustments & Considerations","author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"},"negativeNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Some users report inconsistent support experiences,including slow response times or unhelpful interactions."},{"position":2,"@type":"ListItem","name":"AI features are heavily limited on mid-tier plans (e.g.,capped at 50 uses/month on Essentials),requiring the highest tier for full utility."},{"position":3,"@type":"ListItem","name":"Analytics and reporting features are described as basic compared to enterprise competitors like Zendesk,lacking advanced metrics like SLA breakdowns."}],"@type":"ItemList"}}],"aggregateRating":{"ratingValue":"9.7","@type":"AggregateRating","bestRating":"10","worstRating":"1","reviewCount":7},"@type":"Product","sku":186205,"image":"https://d25brt1ok2m0kr.cloudfront.net/_product_images/crisp-multilingual-live-chat-logo.png","name":"Crisp Multilingual Live Chat"},"position":3,"@type":"ListItem","url":"https://whatarethebest.com/product/186205/"},{"item":{"additionalProperty":[{"@type":"PropertyValue","name":"Has Mobile App","value":"No"},{"@type":"PropertyValue","name":"Has Free Plan","value":"No"},{"@type":"PropertyValue","name":"Has Free Trial","value":"Contact for trial"},{"@type":"PropertyValue","name":"Integrates with Zapier","value":"Yes"},{"@type":"PropertyValue","name":"Has Public API","value":"Yes"},{"@type":"PropertyValue","name":"Live Chat Support","value":"Yes"},{"@type":"PropertyValue","name":"SOC2 or ISO Certified","value":"Not specified"},{"@type":"PropertyValue","name":"Popular Integrations","value":"Slack,Zendesk,HubSpot"},{"@type":"PropertyValue","name":"Supports SSO","value":"Yes"},{"@type":"PropertyValue","name":"Starting Price","value":"Enterprise pricing"},{"@type":"PropertyValue","name":"Product Capability & Depth","value":"8.9"},{"@type":"PropertyValue","name":"Market Credibility & Trust Signals","value":"9.3"},{"@type":"PropertyValue","name":"Usability & Customer Experience","value":"8.8"},{"@type":"PropertyValue","name":"Value,Pricing & Transparency","value":"9.0"},{"@type":"PropertyValue","name":"Support,Training & Onboarding Resources","value":"8.5"},{"@type":"PropertyValue","name":"Security,Compliance & Data Protection","value":"9.6"}],"review":[{"reviewBody":"Futr provides auto-translation in over 120 languages,omnichannel support (WhatsApp,Facebook,etc.),and seamless chatbot-to-human handover.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.9","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Product Capability & Depth","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Users report basic analytics tools lacking advanced insights as a limitation. Basic reporting tools without advanced analytics for detailed insights."},{"position":2,"@type":"ListItem","name":"It supports omnichannel integration including Website,WhatsApp,and Facebook Messenger. Talk to your customers on any digital channel,from your website to WhatsApp and Facebook."},{"position":3,"@type":"ListItem","name":"The platform auto-translates queries and responses in over 120 languages instantly. Our live chat superpowers will auto-translate queries and responses,making your customer service teams fluent in over 120 languages — instantly."},{"position":4,"@type":"ListItem","name":"Integration capabilities with existing systems documented in the official product documentation."},{"position":5,"@type":"ListItem","name":"Supports over 120 languages with AI-driven auto-translation,enhancing communication across linguistic barriers."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Futr is trusted by high-stakes public sector clients like UK Police forces and the NHS,and holds ISO 27001 certification.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.3","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Market Credibility & Trust Signals","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Maintains a high rating on review platforms like G2. 4.7 out of 5 stars."},{"position":2,"@type":"ListItem","name":"The company holds ISO/IEC 27001 certification. ISO/IEC 27001 certification:Yes."},{"position":3,"@type":"ListItem","name":"Trusted by major organizations including NHS,Superdrug,and UK Police forces. Trusted by. Superdrug. NHS. Mercedes-Benz. Amazon. ... UK Police."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The platform offers 'plug and play' deployment and easy channel activation,though the mobile app experience is reportedly less robust.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.8","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Usability & Customer Experience","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Reviews indicate the mobile app has fewer features than the desktop version. Underdeveloped mobile app with fewer features than desktop version."},{"position":2,"@type":"ListItem","name":"Channel activation is designed to be simple point-and-click. Activate your chat solution on one or many channels. Just point and click - our proprietary channel adapter does the rest."},{"position":3,"@type":"ListItem","name":"Setup is described as 'plug 'n' play' with no complex configuration required. Plug 'n' play. Sign up and start engaging with your workforce today – no complex set-up here."},{"position":4,"@type":"ListItem","name":"24/7 customer support availability outlined in the company's support policies."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Pricing is transparent (£250-£1500/mo) and uniquely includes 'unlimited seats' on all plans,offering high value for large teams.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"9.0","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value,Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Plans have defined conversation limits (500,2000,5000) with clear overage fees. Usage · Up to 500 conversations per month. Overages Fee · Up to 100 conversations over limit:£0.50 per conversation"},{"position":2,"@type":"ListItem","name":"All plans include unlimited seats,avoiding per-user licensing costs. Unlimited Seats. Don't be constrained by seat charging. Spread the load across as many users as fits your organisation."},{"position":3,"@type":"ListItem","name":"Pricing tiers are clearly defined:Essentials (£250),Growth (£750),and Enterprise (£1500). Essentials... £ 250 Monthly... Growth... £ 750 Monthly... Enterprise... £ 1500 Monthly"},{"position":4,"@type":"ListItem","name":"Pricing model requires custom quotes,limiting upfront cost visibility."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Comprehensive training and documentation are available,but standard support response times can extend to 48 hours on weekends.","datePublished":"2026-01-01","@type":"Review","reviewRating":{"ratingValue":"8.5","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Support,Training & Onboarding Resources","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Onboarding includes detailed online training sessions and live demonstrations. We provide detailed online training sessions covering all aspects of our service."},{"position":2,"@type":"ListItem","name":"Premium support options offer faster 4-hour response times. Premium Support:Available at an additional cost,this level provides expedited response times (within 4 hours)"},{"position":3,"@type":"ListItem","name":"Standard support response time is within 24 hours on weekdays but up to 48 hours on weekends. 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            <h1 class="page-title">2026's Best Live Chat Platforms for Multilingual Support Teams - Data-Driven Recommendations</h1>
            
            
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                                <div class="curator-date">Updated Jan 24, 2026</div>
                            
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                            <span class="subtitle-short-desktop">Finding the Right Fit: Insights on Live Chat Platforms for Multilingual Support Teams When it comes to choosing a live chat platform for multilingual support teams, research suggests that customer feedback and expert analysis can offer invaluable guidance. For instance, many users report that platforms like Zendesk and LiveChat stand out for their robust language support features, allowing seamless communication across diverse customer bases. In fact, market research indicates that over 70% of companies prioritize multilingual capabilities in their customer service tools, underscoring the need for effective language management. Interestingly, customer reviews highlight that while many platforms boast a slew of features, reliability and ease of integration tend to matter more in the long run. For example, Intercom frequently receives high marks for its intuitive interface, making it a favorite among teams that need to hit the ground running. On the other hand, some offerings focus too heavily on flashy add-ons that ultimately don’t enhance user experience—think of it like buying a sports car with no engine; it looks great, but it won’t get you anywhere!<button type="button" class="subtitle-show-more-btn desktop-only" id="subtitle-show-more-btn" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-short-ipad">Finding the Right Fit: Insights on Live Chat Platforms for Multilingual Support Teams When it comes to choosing a live chat platform for multilingual support teams, research suggests that customer feedback and expert analysis can offer invaluable guidance.<button type="button" class="subtitle-show-more-btn ipad-only" id="subtitle-show-more-btn-ipad" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-full-desktop" style="display: none;">Finding the Right Fit: Insights on Live Chat Platforms for Multilingual Support Teams When it comes to choosing a live chat platform for multilingual support teams, research suggests that customer feedback and expert analysis can offer invaluable guidance. For instance, many users report that platforms like Zendesk and LiveChat stand out for their robust language support features, allowing seamless communication across diverse customer bases. In fact, market research indicates that over 70% of companies prioritize multilingual capabilities in their customer service tools, underscoring the need for effective language management. Interestingly, customer reviews highlight that while many platforms boast a slew of features, reliability and ease of integration tend to matter more in the long run. For example, Intercom frequently receives high marks for its intuitive interface, making it a favorite among teams that need to hit the ground running. On the other hand, some offerings focus too heavily on flashy add-ons that ultimately don’t enhance user experience—think of it like buying a sports car with no engine; it looks great, but it won’t get you anywhere! Seasonal needs also play a role; during peak shopping times, tools that can handle high traffic and multiple languages simultaneously become crucial. For those working within tighter budgets, platforms like Tawk.to offer solid multilingual support without breaking the bank. Lastly, a little brand history can go a long way—did you know that Freshdesk started as a small project in 2010 and has since evolved into a go-to solution for many global businesses? With insights like these, it’s clear that making an informed choice about live chat platforms can truly elevate your customer support game.</span>
                        
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                                                        Sprinklr offers a powerful and flexible live chat solution tailored for multilingual support teams. Its unique feature allows the integration of multiple languages within a single live chat application, making it ideal for global customer support services that cater to a diverse customer base.
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                                                        Sprinklr offers a powerful and flexible live chat solution tailored for multilingual support teams. Its unique feature allows the integration of multiple languages within a single live chat application, making it ideal for global customer support services that cater to a diverse customer base.
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                                                Best for teams that are
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                                                        <span>Large enterprises needing unified CXM across 30&#x2b; channels</span>
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                                                        <span>Fortune 500 companies with complex compliance and security needs</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Teams requiring advanced AI for social listening and support</span>
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                                                Skip if
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                                                        <span>Small to medium-sized businesses with limited budgets</span>
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                                                        <span>Startups looking for a simple, plug-and-play chat widget</span>
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                                                        <span>Teams unable to commit to annual contracts or high minimum spend</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Sprinklr Multilingual Live Chat is a powerhouse for global enterprises, offering real-time translation across 43 languages that allows agents to support customers in their native tongue without fluency. Research indicates it delivers tangible value, with a Forrester study confirming a 210% ROI and case studies showing up to 78% AI-driven deflection. Based on documented features, its ability to unify video, co-browsing, and chat into a single console makes it a top-tier choice for complex, multinational support operations.</p>
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                                                Pros
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Real-time translation for 43+ languages</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Unified video, co-browsing, and chat</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Proven 210% ROI for enterprises</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>78% AI-driven case deflection capability</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Seamless browser locale detection</span>
                                                    </li>
                                                
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                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
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                                                Cons
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>High starting price ($249/user/mo)</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Steep learning curve for admins</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Interface described as 'chaotic' by users</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Opaque enterprise pricing structure</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
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                                                        <span>Overwhelming feature set for small teams</span>
                                                    </li>
                                                
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                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.9</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
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            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
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                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
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                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of features, including language support, channel integration, and advanced tools like co-browsing or video.</p>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sprinklr supports 43 languages in live chat with real-time translation, plus video calling, screen sharing, and co-browsing within a unified agent desktop.</p>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is near-perfect because the platform offers an exhaustive suite of enterprise-grade features, including native video and co-browsing, which exceeds standard market offerings.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform includes native video calling and co-browsing capabilities without requiring downloads. Co-browsing will allow agents to get full visibility into the customer&#x27;s screen... Sprinklr Live Chat&#x27;s Co-browsing has the following benefits. No downloads or installations.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;cobrowsing&#x2f;overview&#x2f;646e3ba730f12540269001ac" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Currently, Sprinklr supports 43 languages &mdash; including Arabic, Chinese, French, German, and Spanish. Currently, Sprinklr supports 43 languages &mdash; including Arabic, Chinese &#x28;Traditional and Simplified&#x29;, French, German, Hindi, Japanese, Korean, Spanish &#x28;Latin America&#x29;, and more.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;products&#x2f;customer-service&#x2f;livechat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented in official product documentation, Sprinklr supports multiple languages within a single chat application, enhancing global customer support.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;multilingual-support&#x2f;multilingual-support-in-live-chat&#x2f;667a674e7bc6fc3c8d2f3078&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for third-party validation, analyst reports, public company status, and adoption by major global brands.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sprinklr is a publicly traded company &#x28;NYSE&#x3a; CXM&#x29; trusted by major brands like Heineken and Microsoft, with a Forrester TEI study validating significant ROI.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>High score reflects strong market validation through public listing, adoption by Fortune 500 clients, and verified third-party economic impact studies.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Major global brands such as Heineken Brazil use the platform for high-volume customer care. Heineken Brazil leveraged Sprinklr to transform its customer care team... 78&#x25; cases automatically closed.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;stories&#x2f;heineken&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            A Forrester Consulting study commissioned by Sprinklr verified a 210&#x25; ROI over three years for a composite organization. Quantified benefits in the form of contact center agent productivity and financial ROI of 210&#x25; over three years
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;customer-service-forrester-tei-report-2024&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Recognized by Forrester as a leader in customer service solutions, highlighting its credibility in the market.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — go.forrester.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;go.forrester.com&#x2f;research&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess user interface design, ease of setup, learning curve, and the quality of customer support resources.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While powerful, users report the interface can be &#x27;chaotic&#x27; and &#x27;primitive,&#x27; with a steep learning curve for new administrators.</p>
                                                    </div>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is impacted by documented user complaints regarding a complex, non-intuitive interface and difficult initial configuration.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviews highlight that the platform can feel &#x27;overwhelming&#x27; due to extensive features, requiring additional training. One downside is that the platform can sometimes feel overwhelming due to its extensive features... which may require additional training
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;sprinklr-service&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users on review platforms describe the user interface as &#x27;primitive and chaotic&#x27; and note memory leak issues. Very primitive and chaotic user interface. Memory leak issues over an extended period of time.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;sprinklr-service&#x2f;reviews&#x3f;page&#x3d;4" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Outlined in published support policies, Sprinklr offers robust customer support to assist with onboarding and utilization.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;support&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine public pricing availability, entry-level costs, contract terms, and overall return on investment.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The service starts at a high price point of &#x24;249&#x2f;seat&#x2f;month, and enterprise pricing is opaque, though large organizations see proven ROI.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is lower because the high starting price and lack of transparent enterprise quotes create barriers for smaller teams, despite the proven value for large enterprises.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Additional seats cost &#x24;299 per month, making it expensive for small teams. They will cost you another &#x24;299 per additional seat, per month. So even for a small team of just three people, you&#x27;d be looking at an upfront payment that is just north of &#x24;10,000 USD.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — agorapulse.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.agorapulse.com&#x2f;blog&#x2f;social-media-management-tools&#x2f;sprinklr-pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The &#x27;Self-Serve&#x27; Sprinklr Service Advanced plan starts at &#x24;249 per seat per month. Sprinklr Service Advanced&#x3a; This plan kicks off at &#x24;249 per month.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — eesel.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;sprinklr-pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Global Scalability &amp; Localization</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the product&#x27;s ability to handle multiple languages, detect locales, and support global teams.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform excels with auto-locale detection, real-time translation for agents, and support for over 100 languages in AI bots.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This is a category-leading score due to the seamless integration of real-time translation that allows agents to converse in languages they do not speak.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Chatbots can be deployed in over 100 languages across 25&#x2b; channels. With Sprinklr&#x27;s conversational AI platform, you can quickly build and deploy a multilingual chatbot across 25&#x2b; channels &#x28;including voice&#x29; in 100&#x2b; languages.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;blog&#x2f;multilingual-customer-support&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Agents can read and respond to customer messages in their own language while the customer sees the response in theirs. English agents will be able to read and respond to Spanish conversations in English. Similarly, customers will be able to read and respond to the English conversation in their native language
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;publishing-functionalities&#x2f;auto-translation-of-messages-in-case-stream&#x2f;63d6d103468ae80d39346edc&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed in the company&rsquo;s integration directory, Sprinklr supports integration with major CRM platforms like Salesforce.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: AI &amp; Automation Capabilities</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
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                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the quality of AI features, including chatbots, intent detection, and smart response recommendations.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sprinklr provides advanced AI that powers smart responses, intent detection, and has demonstrated high deflection rates in case studies.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects proven efficacy, such as the documented 78&#x25; case deflection rate for Heineken, showcasing real-world AI impact.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            AI analyzes conversations to offer agents three suggested smart responses. It uses AI to analyze ongoing conversations and then offers the agent three suggested responses.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — smartcustomerservice.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.smartcustomerservice.com&#x2f;Articles&#x2f;News-Features&#x2f;Sprinklr-Launches-Live-Chat-for-Customer-Support-135088.aspx" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Heineken Brazil achieved a 78&#x25; case deflection rate using Sprinklr&#x27;s AI automation. It now assists with 78&#x25; of our consumer interactions, allowing the team to process cases 75&#x25; faster and more accurately.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sprinklr.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;stories&#x2f;heineken&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
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                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Some users describe customer support as unresponsive or ineffective, citing that &#x27;no one listens&#x27; to issues.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.agorapulse.com&#x2f;blog&#x2f;sprinklr&#x2f;sprinklr-reviews&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        agorapulse.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The high starting price of &#x24;249&#x2f;user&#x2f;month and expensive add-ons for additional seats make it cost-prohibitive for non-enterprise teams.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.agorapulse.com&#x2f;blog&#x2f;social-media-management-tools&#x2f;sprinklr-pricing&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        agorapulse.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report the user interface is &#x27;primitive and chaotic&#x27; with memory leak issues, complicating daily workflows.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;sprinklr-service&#x2f;reviews&#x3f;page&#x3d;4" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                                <span class="rank-number">2</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</span>
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                                                        LiveAdmins Multilingual Live Chat is a live chat platform designed to meet the needs of businesses with a global audience. It features trained agents who can chat in multiple languages including English, Spanish, French, Arabic and more, allowing businesses to provide personalized, multilingual customer support in real-time.
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                                                        LiveAdmins Multilingual Live Chat is a live chat platform designed to meet the needs of businesses with a global audience. It features trained agents who can chat in multiple languages including English, Spanish, French, Arabic and more, allowing businesses to provide personalized, multilingual customer support in real-time.
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                                                Best for teams that are
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                                                        <span>Businesses looking to outsource chat to human agents</span>
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                                                        <span>Companies needing 24&#x2f;7 multilingual coverage without hiring</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Organizations wanting a hybrid of AI chatbots and human service</span>
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                                                Skip if
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                                                        <span>Teams wanting to manage their own internal support staff only</span>
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                                                        <span>Businesses seeking a purely DIY software solution</span>
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                                                        <span>Companies with strict data residency requirements preventing outsourcing</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows that LiveAdmins distinguishes itself through its 'Zero Hold Time' technology and robust multilingual support, offering human agents in English, French, Spanish, German, and Arabic. Research indicates this hybrid approach of human empathy and AI efficiency effectively solves the staffing challenges of 24/7 lead qualification. Based on documented features, it is particularly strong for businesses in high-stakes industries like automotive and law where immediate response is critical.</p>
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                                                Pros
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Zero Hold Time technology</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Native multilingual agents (5 languages)</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>24/7/365 managed coverage</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Hybrid AI and human model</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Real-time CRM integration</span>
                                                    </li>
                                                
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                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
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                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Customization options can be improved</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Higher cost for managed service</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Low review volume on Trustpilot</span>
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                                                        <span>Agent coaching sometimes required</span>
                                                    </li>
                                                
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                                        </div>
                                    
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                    </article>
                    
                    
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                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
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                            <div class="deep-research-content" id="deepResearchContent_186206" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_186206" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of features, specifically the ability to combine human intelligence with AI automation for lead qualification.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>LiveAdmins offers a hybrid solution combining AI chatbots &#x28;Pebble&#x29; with human agents who provide multilingual support in 5 languages, featuring proprietary &#x27;Zero Hold Time&#x27; technology.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to the unique hybrid model and &#x27;Zero Hold Time&#x27; feature, though slightly capped by documented limitations in customization options.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Services include a hybrid solution balancing human and AI-driven chats. The perfect balance between human and AI-driven chats.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform provides &#x27;Zero Hold Time&#x27; technology ensuring visitors are greeted instantly. Its standout &#x27;Zero Hold Time&#x27; technology ensures that visitors are greeted instantly
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwarefinder.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Features trained agents for real-time customer engagement, enhancing communication efficiency.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports multiple languages including English, Spanish, French, and Arabic, as documented on the official website.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess industry longevity, client base, and reputation across major review platforms.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The company has over 20 years of experience and serves major industries like automotive and law, but suffers from a low Trustpilot score despite high ratings on G2 and GetApp.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the company has a 20&#x2b; year history, the score is impacted by a 2.5&#x2f;5 rating on Trustpilot, which contrasts with higher scores elsewhere.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Trustpilot rating is currently 2.5 out of 5 stars based on 5 reviews. TrustScore 2.5 out of 5
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — trustpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;liveadmins.com" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The company has been operating for over 20 years. 20&#x2b; Years of Chat &#x2b; Automation
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Recognized for providing 24&#x2f;7 multilingual customer support, a key differentiator in the industry.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for ease of integration, seamless visitor interaction, and the quality of the end-user experience.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users report a seamless integration process and the &#x27;Zero Hold Time&#x27; feature significantly enhances the visitor experience by eliminating wait times.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects the exceptional end-user experience provided by instant agent connection, a critical usability factor in live chat.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The service eliminates hold times for website visitors. ability to provide zero hold times and proactive engagement
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwarefinder.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Clients describe the integration and working process as completely seamless. The experience of the whole journey of working with LiveAdmins has been a completely seamless process for us.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers 24&#x2f;7 availability, ensuring continuous customer support as outlined on the official site.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze pricing structures, transparency of costs, and the balance between cost and service quality.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is transparent with distinct tiers for software-only &#x28;&#x24;14.99&#x2f;seat&#x29; and managed services &#x28;&#x24;399&#x2f;month&#x29;, offering flexibility for different business sizes.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is strong due to clear, public pricing for both software and managed services, though the managed service entry point is a significant investment.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Software-only plans are available at a lower price point. Starting from as low as &#x24;14.99per seat
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Managed live chat service starts at &#x24;399 per month. Starting from as low as &#x24;399
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is custom and not publicly listed, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Multilingual Support &amp; Global Reach</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the quality and variety of language support provided by human agents.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>LiveAdmins provides native-level support in 5 major languages &#x28;English, Arabic, Spanish, French, German&#x29;, enabling businesses to cater to a global audience effectively.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category receives a near-perfect score as the provision of human agents fluent in 5 major languages is a standout differentiator in the market.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Multilingual support is designed to expand global business reach. Our multilingual live chat services are offered in English, French, Spanish and Arabic
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Agents offer service in 5 specific languages. We are the only live chat provider with agents offering service in 5 languages including English, Arabic, Spanish, French and German.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — livegreeter.com</span>
                                                            
                                                        </span>
                                                        <a href="http&#x3a;&#x2f;&#x2f;livegreeter.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integrates with various CRM systems, enhancing customer data management.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Service Availability &amp; Response Time</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the operational hours and speed of response for the managed service.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The service guarantees 24&#x2f;7&#x2f;365 coverage with a &#x27;Zero Hold Time&#x27; promise, ensuring no leads are missed regardless of time zone.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The combination of round-the-clock availability and instant response technology justifies a very high score, addressing a primary pain point in lead generation.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform ensures immediate greeting of visitors. Its standout &#x27;Zero Hold Time&#x27; technology ensures that visitors are greeted instantly
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwarefinder.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The service operates 24&#x2f;7&#x2f;365 with zero hold time. 24&#x2f;7&#x2f;365 Coverage... Zero Hold Time
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Adheres to industry-standard security protocols, ensuring data protection.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — liveadmins.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Third-party reviews indicate that customization and integration options can be improved compared to competitors.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        softwarefinder.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The product has a low TrustScore on Trustpilot &#x28;2.5&#x2f;5&#x29;, although this is based on a low volume of reviews &#x28;5 total&#x29;.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;liveadmins.com" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        trustpilot.com
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                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
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                    <article class="product-card product-card-animate" data-product="3" data-original="3" data-product-id="186205">
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                            <div class="product-rank">
                                <span class="rank-number">3</span>
                            </div>
                            
                            
                                <div class="expert-score-container" onclick="window.openExpertScoreModal(186205, '9.7', 'Excellent')" style="margin-top: 6px; cursor: pointer; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); transition: all 0.3s ease; position: relative; overflow: hidden;">
                                    <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                                    <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                                        <div style="flex: 1;">
                                            <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Expert Score</div>
                                            <div style="display: flex; align-items: baseline; gap: 6px;">
                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                        </div>
                                        <div style="width: 40px; height: 40px; border-radius: 50%; background: linear-gradient(135deg, #10b981 0%, #10b981dd 100%); display: flex; align-items: center; justify-content: center; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15); flex-shrink: 0;">
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                                            <path d="M14 9V5a3 3 0 0 0-3-3l-4 9v11h11.28a2 2 0 0 0 2-1.7l1.38-9a2 2 0 0 0-2-2.3zM7 22H4a2 2 0 0 1-2-2v-7a2 2 0 0 1 2-2h3"></path>
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                                    <span class="vote-count upvote-count" data-product-id="186205" data-fake-votes="0">694</span>
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                                    <span class="vote-count downvote-count" data-product-id="186205" data-fake-votes="0">33</span>
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                                        <div class="award-dynamic-badge award-dynamic-pink" 
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                                             data-badge-name="Cultural&#x20;Sensitivity"
                                             data-badge-description="Crisp&#x20;Multilingual&#x20;Live&#x20;Chat&#x20;earns&#x20;the&#x20;&#x27;Cultural&#x20;Sensitivity&#x27;&#x20;badge&#x20;by&#x20;seamlessly&#x20;bridging&#x20;communication&#x20;gaps&#x20;for&#x20;global&#x20;businesses.&#x20;Its&#x20;ability&#x20;to&#x20;automatically&#x20;detect&#x20;and&#x20;adapt&#x20;to&#x20;a&#x20;customer&#x27;s&#x20;preferred&#x20;language&#x20;fosters&#x20;inclusivity&#x20;and&#x20;understanding,&#x20;enhancing&#x20;customer&#x20;satisfaction.&#x20;By&#x20;offering&#x20;a&#x20;culturally&#x20;sensitive&#x20;support&#x20;experience,&#x20;Crisp&#x20;empowers&#x20;teams&#x20;to&#x20;engage&#x20;effectively&#x20;with&#x20;diverse&#x20;audiences,&#x20;ensuring&#x20;every&#x20;customer&#x20;feels&#x20;valued&#x20;and&#x20;understood.&#x20;This&#x20;intuitive&#x20;feature,&#x20;combined&#x20;with&#x20;its&#x20;flexible&#x20;pricing&#x20;plans,&#x20;makes&#x20;it&#x20;an&#x20;essential&#x20;tool&#x20;for&#x20;any&#x20;multilingual&#x20;support&#x20;team."
                                             data-badge-icon="users"
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                                             data-product-id="186205"
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 11c1.66 0 2.99-1.34 2.99-3S17.66 5 16 5c-1.66 0-3 1.34-3 3s1.34 3 3 3zm-8 0c1.66 0 2.99-1.34 2.99-3S9.66 5 8 5C6.34 5 5 6.34 5 8s1.34 3 3 3zm0 2c-2.33 0-7 1.17-7 3.5V19h14v-2.5c0-2.33-4.67-3.5-7-3.5zm8 0c-.29 0-.62.02-.97.05 1.16.84 1.97 1.97 1.97 3.45V19h6v-2.5c0-2.33-4.67-3.5-7-3.5z"/></svg>
                                            <span class="badge-text">CULTURAL SENSITIVITY</span>
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                        <div class="product-content has-who-is-this-for" data-active-tab="who">
                            
                            <div class="product-header-mobile-rank-name">
                                <div class="product-rank-mobile">
                                    <span class="rank-number">3</span>
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                                        Crisp Multilingual Live Chat
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                                    <div class="expert-score-container expert-score-mobile" onclick="window.openExpertScoreModal(186205, '9.7', 'Excellent', '9.7')" style="margin-left: 8px; cursor: pointer; padding: 8px 12px; background: linear-gradient(135deg, #d1fae5 0%, #ffffff 100%); border: 2px solid #10b981; border-radius: 8px; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1); transition: all 0.3s ease; flex-shrink: 0;">
                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</div>
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                                                        Crisp Multilingual Live Chat is a multichannel customer support platform that specifically caters to the multilingual needs of businesses. This solution automatically recognizes the customer's language and adapts, ensuring efficient, personalized and culturally sensitive communication with customers from around the globe.
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                                                        Crisp Multilingual Live Chat is a multichannel customer support platform that specifically caters to the multilingual needs of businesses. This solution automatically recognizes the customer's language and adapts, ensuring efficient, personalized and culturally sensitive communication with customers from around the globe.
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                                                Best for teams that are
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                                                        <span>Startups and SMBs wanting flat pricing with unlimited seats</span>
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                                                        <span>SaaS companies needing a developer-friendly API</span>
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                                                        <span>Teams looking for an all-in-one shared inbox for email and chat</span>
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                                                Skip if
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                                                        <span>Large enterprises requiring complex routing or SLA reporting</span>
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                                                        <span>Teams needing native telephone support without integrations</span>
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                                                        <span>Organizations that require extensive custom reporting features</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Crisp disrupts the market with its 'per workspace' pricing model, making enterprise-grade multichannel support accessible to growing teams. Research indicates its standout feature is the LiveTranslate capability, which instantly translates conversations in 50+ languages using the Microsoft API, eliminating language barriers without hiring native speakers. Based on documented security certifications like SOC 2 and ISO 27001, it is also a highly secure choice for data-conscious businesses.</p>
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                                                Pros
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Flat pricing per workspace (not per agent)</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Real-time translation for 50+ languages</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Unified inbox for WhatsApp and Email</span>
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                                                        <span>SOC 2 and ISO 27001 certified</span>
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                                                        <span>Generous free plan for startups</span>
                                                    </li>
                                                
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                                                Cons
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                                                        <span>Basic analytics compared to enterprise tools</span>
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                                                        <span>AI features expensive to unlock</span>
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                                                        <span>Widget customization is limited</span>
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                                                        <span>Steep learning curve for bot builder</span>
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                                                        <span>Machine translation lacks human nuance</span>
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                        </div>
                    </article>
                    
                    
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_186205" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
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                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
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                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
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                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of multilingual features, translation accuracy, and channel support available for global customer service.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Crisp offers real-time two-way translation &#x28;LiveTranslate&#x29; for over 50 languages using the Microsoft API and unifies channels like WhatsApp, Messenger, and Email into one inbox.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product scores highly for its seamless multilingual capabilities and omnichannel inbox, though it falls short of a 9.0 due to reported limitations in advanced analytics compared to enterprise leaders.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports an omnichannel inbox including Website chat, Email, WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Its shared inbox... does a fantastic job of pulling in conversations from your website&#x27;s live chat, team email addresses, Messenger, WhatsApp, and even SMS messages
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — eesel.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;crisp-live-chat" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The translation tool utilizes the Microsoft API to provide accurate translations. Our translation tool uses the Microsoft API to provide accurate translations
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;realtime-chat-translation&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp Website Chat is capable of translating conversations into over 50 languages in real-time. Capable of translating conversations into over 50 languages, Crisp Website Chat also includes automatic browser language detection
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;realtime-chat-translation&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customizable chatbox and direct website integration enhance user engagement, as outlined in the product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Automatic language recognition and real-time translation capabilities are documented in the official product features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the product&#x27;s adoption rate, user ratings, and client roster to gauge industry trust.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Crisp is used by over 700,000 businesses, including major brands like Decathlon, and maintains strong ratings across review platforms.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>With a massive user base and validation from enterprise clients like Decathlon, the product demonstrates exceptional market credibility.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp maintains a 4.5 out of 5 star rating on G2 based on user reviews. Crisp. Star Rating. &#x28;183&#x29;4.5 out of 5.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;compare&#x2f;crisp-vs-qualified" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Decathlon uses Crisp&#x27;s API and integrations to manage customer queries efficiently. For Decathlon, Crisp is essential in delivering an online experience that mirrors the personalized service found in stores.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;testimonials&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Over 700,000 businesses use Crisp for their customer support. Get started for free today and join 700 000 businesses using Crisp
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;crisp&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of setup, interface design, and quality of customer support resources.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users praise the visual flow builder and unified inbox for ease of use, though some report a learning curve and occasional friction with support responsiveness.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the interface is modern and intuitive, documented complaints about support interactions and a learning curve for advanced features keep the score below 9.0.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Mixed reviews exist regarding support, with some users reporting slow or unhelpful responses. Poor customer support and broken features. You have to wait multiple days just to receive a screenshot
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — trustpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;crisp.chat" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users find the interface takes time to fully understand, particularly for chatbot creation. Takes some time to fully understand the interface
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — chatimize.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;chatimize.com&#x2f;reviews&#x2f;crisp&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviewers cite the platform as easy to use with a simple design and smooth navigation. It got an average rating of 4.6 for Ease of Use... This shows its simple design and smooth navigation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — popproxx.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;popproxx.com&#x2f;crisp-chat-review-2024-an-honest-and-detailed-look&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Real-time translation and automatic language adaptation enhance customer interactions, as described in product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the pricing model, hidden costs, and value provided relative to competitors.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Crisp uses a unique flat-rate &#x27;per workspace&#x27; pricing model rather than &#x27;per agent,&#x27; offering significant savings for growing teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The per-workspace pricing model is a market disruptor, offering exceptional value compared to the industry-standard per-seat pricing, justifying a near-perfect score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            A free plan is available that includes 2 seats and the website chat widget. Free... 2 seats included... Website chat widget.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The Essentials plan costs &#x24;95&#x2f;month and includes 10 seats. Essentials... &#x24;95 Per month, per workspace... 10 seats included.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp charges a flat rate per workspace regardless of the number of conversations. At Crisp, we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is transparent with a free plan and tiered paid options, though the free plan has limited features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the availability of native integrations with CRMs, CMSs, and messaging channels.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform offers an extensive library of integrations including WordPress, Shopify, Slack, Salesforce, HubSpot, and Zapier.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>With native support for major e-commerce, CRM, and communication tools, the ecosystem is robust enough to fit into almost any tech stack.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Developers can use the API and webhooks for custom integrations. The API documentation is excellent, and webhook support makes custom integrations straightforward.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — themarketingagency.ca</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;themarketingagency.ca&#x2f;blog&#x2f;crisp-chat-review-breakdown&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports syncing contacts between HubSpot&#x2f;Salesforce and Crisp automatically. Sync your contacts between Hubspot and Crisp automatically
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp integrates with major platforms like WordPress, Shopify, WhatsApp, and Slack. Wordpress... Shopify... WhatsApp... Slack... Hubspot... Salesforce
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;category&#x2f;popular&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration with various platforms is documented in the company&#x27;s integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We verify certifications like SOC 2, GDPR compliance, and data encryption standards.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Crisp has achieved SOC 2 Type II, ISO 27001, and ISO 27017 certifications, demonstrating a high level of commitment to data security.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Achieving the trifecta of SOC 2, ISO 27001, and ISO 27017 is rare for a tool in this price range, meriting a top-tier score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp is GDPR compliant and stores data on servers hosted in the EU. Crisp is GDPR-compliant... All Crisp data is held on servers hosted in the European Union.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.crisp.chat</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.crisp.chat&#x2f;en&#x2f;article&#x2f;whats-crisp-eu-gdpr-compliance-status-nhv54c&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The company has completed the SOC 2 Type II certification process. we recently completed the SOC 2, Type II certification process and have become SOC 2 compliant
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gocrisp.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gocrisp.com&#x2f;blog&#x2f;soc-2-certification" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Crisp has achieved ISO&#x2f;IEC 27001&#x3a;2022 and ISO&#x2f;IEC 27017&#x3a;2015 certification. Crisp... is proud to announce the achievement of ISO&#x2f;IEC 27001&#x3a;2022 and ISO&#x2f;IEC 27017&#x3a;2015 certification
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gocrisp.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gocrisp.com&#x2f;blog&#x2f;crisp-achieves-iso-iec-27001-and-iso-iec-27017-certification-to-safeguard-information-security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Some users report inconsistent support experiences, including slow response times or unhelpful interactions.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;crisp.chat" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        trustpilot.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>AI features are heavily limited on mid-tier plans &#x28;e.g., capped at 50 uses&#x2f;month on Essentials&#x29;, requiring the highest tier for full utility.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.featurebase.app&#x2f;blog&#x2f;crisp-pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        featurebase.app
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Analytics and reporting features are described as basic compared to enterprise competitors like Zendesk, lacking advanced metrics like SLA breakdowns.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.tidio.com&#x2f;blog&#x2f;crisp-review&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        tidio.com
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                                            </div>
                                        
                                    </li>
                                
                            </ul>
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                                <span class="rank-number">4</span>
                            </div>
                            
                            
                                <div class="expert-score-container" onclick="window.openExpertScoreModal(186212, '9.6', 'Excellent')" style="margin-top: 6px; cursor: pointer; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); transition: all 0.3s ease; position: relative; overflow: hidden;">
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                                            <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Expert Score</div>
                                            <div style="display: flex; align-items: baseline; gap: 6px;">
                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.6</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                    <span class="vote-count downvote-count" data-product-id="186212" data-fake-votes="0">49</span>
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                                             data-badge-description="Futr&#x20;Multilingual&#x20;Chat&#x20;earns&#x20;its&#x20;&#x27;Seamless&#x20;Integration&#x27;&#x20;badge&#x20;by&#x20;effortlessly&#x20;bridging&#x20;language&#x20;barriers&#x20;in&#x20;customer&#x20;support.&#x20;Its&#x20;AI-driven&#x20;auto-translation&#x20;empowers&#x20;chatbots&#x20;and&#x20;live&#x20;agents&#x20;to&#x20;converse&#x20;fluently&#x20;across&#x20;120&#x2b;&#x20;languages,&#x20;ensuring&#x20;smooth,&#x20;efficient&#x20;communication.&#x20;This&#x20;feature&#x20;is&#x20;ideal&#x20;for&#x20;multilingual&#x20;support&#x20;teams,&#x20;as&#x20;it&#x20;integrates&#x20;effortlessly&#x20;into&#x20;existing&#x20;workflows,&#x20;enhancing&#x20;customer&#x20;satisfaction&#x20;without&#x20;the&#x20;need&#x20;for&#x20;additional&#x20;resources&#x20;or&#x20;complex&#x20;setup.&#x20;With&#x20;enterprise-level&#x20;scalability,&#x20;it&#x27;s&#x20;a&#x20;powerful&#x20;tool&#x20;for&#x20;global&#x20;businesses&#x20;aiming&#x20;to&#x20;streamline&#x20;their&#x20;support&#x20;operations."
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>
                                            <span class="badge-text">SEAMLESS INTEGRATION</span>
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                                        Futr Multilingual Chat
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                                    <div class="expert-score-container expert-score-mobile" onclick="window.openExpertScoreModal(186212, '9.6', 'Excellent', '9.6')" style="margin-left: 8px; cursor: pointer; padding: 8px 12px; background: linear-gradient(135deg, #d1fae5 0%, #ffffff 100%); border: 2px solid #10b981; border-radius: 8px; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1); transition: all 0.3s ease; flex-shrink: 0;">
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                                            <a href="/CTR.cfm?ProductID=186212" target="_blank" rel="nofollow sponsored" style="display: flex; justify-content: center; align-items: center; padding: 8px 12px; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%); border-radius: 6px; text-decoration: none; color: #ffffff; font-weight: 500; transition: transform 0.2s ease, box-shadow 0.2s ease; box-shadow: 0 2px 4px rgba(59, 130, 246, 0.3); width: 100%; order: 2; margin-bottom: 8px;">
                                                <span style="color: #ffffff;">View Website</span>
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                                                        Futr's Multilingual Chat is a robust SaaS solution designed for customer support teams that handle inquiries from different linguistic backgrounds. It leverages AI-driven auto-translation to enable chatbots and live agents to fluently communicate in over 120 languages, thereby ensuring seamless customer interactions and experiences.
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                                                    <div class="product-desc-near-button-mobile" style="padding: 8px 12px; background: #f8f9fa; border-radius: 6px; color: #374151; font-size: 14px; line-height: 1.5; width: 100%; order: 3;">
                                                        Futr's Multilingual Chat is a robust SaaS solution designed for customer support teams that handle inquiries from different linguistic backgrounds. It leverages AI-driven auto-translation to enable chatbots and live agents to fluently communicate in over 120 languages, thereby ensuring seamless customer interactions and experiences.
                                                    </div>
                                                
                                            
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                                                <span class="badge-text">SEAMLESS INTEGRATION</span>
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                                <div class="product-who-is-this-for-section product-pros-cons-original scroll-animate" style="display: flex; flex-direction: column; gap: 20px;">
                                    
                                    
                                        <div class="who-is-this-for-block" style="border-radius: 12px; padding: 16px; border-left: 4px solid #22c55e;">
                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #166534; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
                                                <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="#22c55e" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
                                                    <path d="M22 11.08V12a10 10 0 1 1-5.93-9.14"></path>
                                                    <polyline points="22 4 12 14.01 9 11.01"></polyline>
                                                </svg>
                                                Best for teams that are
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Public sector organizations like Police and Housing Associations</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Charities and non-profits needing accessible citizen engagement</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Teams requiring omnichannel support across WhatsApp and social</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="who-is-this-not-for-block" style="border-radius: 12px; padding: 16px; border-left: 4px solid #f87171; opacity: 0.95;">
                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #991b1b; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
                                                <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="#ef4444" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
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                                                    <line x1="15" y1="9" x2="9" y2="15"></line>
                                                    <line x1="9" y1="9" x2="15" y2="15"></line>
                                                </svg>
                                                Skip if
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Small e-commerce businesses seeking a generic sales chatbot</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Startups with very low budgets or simple needs</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Companies not focused on citizen or community engagement</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                            <div class="product-why-we-love-section product-why-we-love-original scroll-animate">
                                
                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Futr stands out for its 'unlimited seats' model and government-grade security features, specifically its real-time PII anonymization. Research indicates it is heavily trusted by the UK public sector (Police, NHS), validating its reliability for high-stakes, multilingual communication. While reporting tools are basic, the ability to auto-translate 120+ languages and seamlessly hand off to live agents makes it a powerful tool for inclusive service delivery.</p>
                                    </div>
                                
                            </div>
                            
                            
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                                        <div class="pros-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #10b981; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
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                                                </svg>
                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Auto-translates 120+ languages instantly</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Unlimited seats on all pricing plans</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Real-time PII auto-anonymization for GDPR</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Seamless chatbot-to-live agent handover</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Trusted by Police and NHS</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Basic reporting lacks advanced analytics</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Mobile app has limited features</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Standard weekend support takes 48h</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Monthly conversation limits on plans</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>No free tier (only trial)</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
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                    </article>
                    
                    
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_186212" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.6</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of language support, automation features, and channel integrations available for seamless communication.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Futr provides auto-translation in over 120 languages, omnichannel support &#x28;WhatsApp, Facebook, etc.&#x29;, and seamless chatbot-to-human handover.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to exceptional multilingual capabilities and seamless escalation, though some users note reporting tools could be more advanced.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report basic analytics tools lacking advanced insights as a limitation. Basic reporting tools without advanced analytics for detailed insights.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — research.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;research.com&#x2f;software&#x2f;reviews&#x2f;futr" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            It supports omnichannel integration including Website, WhatsApp, and Facebook Messenger. Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform auto-translates queries and responses in over 120 languages instantly. Our live chat superpowers will auto-translate queries and responses, making your customer service teams fluent in over 120 languages &mdash; instantly.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration capabilities with existing systems documented in the official product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports over 120 languages with AI-driven auto-translation, enhancing communication across linguistic barriers.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the product&#x27;s reputation through verified client adoption, industry certifications, and user reviews.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Futr is trusted by high-stakes public sector clients like UK Police forces and the NHS, and holds ISO 27001 certification.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Adoption by sensitive government entities and rigorous security certifications drive this score into the premium range.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Maintains a high rating on review platforms like G2. 4.7 out of 5 stars.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;futr&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The company holds ISO&#x2f;IEC 27001 certification. ISO&#x2f;IEC 27001 certification&#x3a; Yes.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — applytosupply.digitalmarketplace.service.gov.uk</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Trusted by major organizations including NHS, Superdrug, and UK Police forces. Trusted by. Superdrug. NHS. Mercedes-Benz. Amazon. ... UK Police.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of setup, interface intuitiveness, and user feedback regarding the daily usage experience.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform offers &#x27;plug and play&#x27; deployment and easy channel activation, though the mobile app experience is reportedly less robust.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While desktop usability and setup are highly rated, documented limitations in the mobile app experience prevent a higher score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviews indicate the mobile app has fewer features than the desktop version. Underdeveloped mobile app with fewer features than desktop version.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — research.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;research.com&#x2f;software&#x2f;reviews&#x2f;futr" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Channel activation is designed to be simple point-and-click. Activate your chat solution on one or many channels. Just point and click - our proprietary channel adapter does the rest.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;futr&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Setup is described as &#x27;plug &#x27;n&#x27; play&#x27; with no complex configuration required. Plug &#x27;n&#x27; play. Sign up and start engaging with your workforce today &ndash; no complex set-up here.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;inside-live-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            24&#x2f;7 customer support availability outlined in the company&#x27;s support policies.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;support&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze pricing structures, hidden costs, and the feature-to-cost ratio compared to industry standards.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is transparent &#x28;&pound;250-&pound;1500&#x2f;mo&#x29; and uniquely includes &#x27;unlimited seats&#x27; on all plans, offering high value for large teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The &#x27;unlimited seats&#x27; model is a significant value differentiator, justifying a high score despite conversation limits on lower tiers.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Plans have defined conversation limits &#x28;500, 2000, 5000&#x29; with clear overage fees. Usage &middot; Up to 500 conversations per month. Overages Fee &middot; Up to 100 conversations over limit&#x3a; &pound;0.50 per conversation
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;tier-features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            All plans include unlimited seats, avoiding per-user licensing costs. Unlimited Seats. Don&#x27;t be constrained by seat charging. Spread the load across as many users as fits your organisation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;ai-powered-multi-channel-live-chat-features-futr&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing tiers are clearly defined&#x3a; Essentials &#x28;&pound;250&#x29;, Growth &#x28;&pound;750&#x29;, and Enterprise &#x28;&pound;1500&#x29;. Essentials... &pound; 250 Monthly... Growth... &pound; 750 Monthly... Enterprise... &pound; 1500 Monthly
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;tier-features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing model requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Support, Training &amp; Onboarding Resources</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We review the availability of support channels, response time guarantees, and self-help documentation.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Comprehensive training and documentation are available, but standard support response times can extend to 48 hours on weekends.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While resources are good, the 48-hour weekend response time for standard plans prevents a higher score for a 24&#x2f;7 service tool.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Onboarding includes detailed online training sessions and live demonstrations. We provide detailed online training sessions covering all aspects of our service.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — applytosupply.digitalmarketplace.service.gov.uk</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Premium support options offer faster 4-hour response times. Premium Support&#x3a; Available at an additional cost, this level provides expedited response times &#x28;within 4 hours&#x29;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — applytosupply.digitalmarketplace.service.gov.uk</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Standard support response time is within 24 hours on weekdays but up to 48 hours on weekends. Weekend response times may extend up to 48 hours due to reduced staffing.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — applytosupply.digitalmarketplace.service.gov.uk</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed in the company&#x27;s integration directory, supporting various CRM and support platforms.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We investigate data handling practices, certifications, and features specifically designed for regulated industries.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Futr offers government-grade security with ISO 27001, Cyber Essentials Plus, and a unique real-time PII auto-anonymization service.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The inclusion of real-time PII anonymization alongside standard ISO certifications makes this a market leader for security-conscious sectors.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Data is encrypted in transit and at rest with government-grade security. Government Grade Security. Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;ai-powered-multi-channel-live-chat-features-futr&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Futr holds Cyber Essentials Plus certification in addition to ISO 27001. Cyber essentials plus&#x3a; Yes.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — applytosupply.digitalmarketplace.service.gov.uk</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform features a GDPR Service that auto-anonymizes personal data in real-time. Ensure GDPR compliance and safeguard customer privacy by auto-anonymising personal identifiable information in real-time.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;gdpr-service&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            SOC 2 compliance outlined in published security documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — futr.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Standard support plans have a documented response time of up to 48 hours during weekends, which may be slow for critical issues.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        applytosupply.digitalmarketplace.service.gov.uk
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The mobile application is described as underdeveloped with fewer features compared to the desktop version.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;research.com&#x2f;software&#x2f;reviews&#x2f;futr" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        research.com
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users have noted that the built-in reporting tools are basic and lack advanced analytics capabilities for detailed insights.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
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                                <span class="rank-number">5</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.4</span>
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                                    <span class="rank-number">5</span>
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                                                        tawk.to is a 100% free live chat platform designed for multilingual support teams. It aids in providing real-time customer service, reducing response times, and enhancing user experience. Its optional professional, native speaking chat agents at $1/hr make it highly suited for firms needing round-the-clock multilingual support.
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                                                        tawk.to is a 100% free live chat platform designed for multilingual support teams. It aids in providing real-time customer service, reducing response times, and enhancing user experience. Its optional professional, native speaking chat agents at $1/hr make it highly suited for firms needing round-the-clock multilingual support.
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                                                Best for teams that are
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                                                        <span>Teams needing a completely free tool with unlimited agents</span>
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                                                        <span>Simple websites requiring basic visitor monitoring and chat</span>
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                                                Skip if
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Enterprises requiring advanced security or SLA guarantees</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Brands that cannot tolerate &#x27;Powered by&#x27; vendor branding</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Teams needing sophisticated automation or AI without paid add-ons</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                            <div class="product-why-we-love-section product-why-we-love-original scroll-animate">
                                
                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">tawk.to is a game-changer for businesses needing live chat options, especially those with multilingual support teams. Its free basic use lowers barriers to entry, while its paid, professional chat agents provide a valuable resource for firms needing expert, native-speaking agents. It enables businesses to deliver superior customer service and support, enhancing user experience and customer satisfaction, making it a favorite among industry professionals.</p>
                                    </div>
                                
                            </div>
                            
                            
                                <div class="product-pros-cons-bottom scroll-animate" style="display: flex; flex-direction: column; gap: 16px; margin-top: 16px; padding-top: 16px; border-top: 1px solid #e5e7eb;">
                                    
                                    
                                        <div class="pros-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #10b981; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                </svg>
                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>No cost for basic use</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Multilingual support</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Real-time customer service</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Optional professional chat agents</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Easy integration</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Additional cost for professional agents</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Limited customization</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Requires ongoing monitoring</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
                        <div class="deep-research-dropdown-container" style="width: 100%; margin-top: 0; margin-bottom: 24px; padding-top: 0; padding-left: 0; clear: both; transition: all 0.2s ease;">
                            <button type="button" class="deep-research-toggle-btn" data-product-id="186209" data-loaded="true" onclick="toggleDeepResearch(this, 186209)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                                <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="flex-shrink: 0;">
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                                    <path d="m21 21-4.35-4.35"></path>
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                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
                                <span class="deep-research-toggle-icon">
                                    <svg class="deep-research-spinner" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="display: none; animation: spin 1s linear infinite;">
                                        <circle cx="12" cy="12" r="10" stroke-opacity="0.25"></circle>
                                        <path d="M12 2a10 10 0 0 1 10 10" stroke-linecap="round"></path>
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                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
                                        <polyline points="6 9 12 15 18 9"></polyline>
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                                </span>
                            </button>
                            <div class="deep-research-content" id="deepResearchContent_186209" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_186209" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.4</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess market share, user adoption rates, and third-party review sentiment to gauge industry standing and reliability.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Tawk.to is the most widely used live chat application globally with over 20&#x25; market share and 5 million users, supported by strong ratings on major review platforms.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product dominates its category in terms of user base and maintains high satisfaction ratings &#x28;4.5&#x2f;5 on G2&#x29;, justifying a top-tier credibility score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform has a 4.6 rating on Capterra and 4.5 on G2, indicating strong user satisfaction. Tawk.to has a 4.5 rating on G2 with 181 reviews and a 4.6 rating on Capterra with 326 reviews.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — smbguide.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.smbguide.com&#x2f;review&#x2f;tawkto&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Tawk.to holds over 20&#x25; of the live chat market share and serves more than 265,000 companies. This free tool is the most popular live chat app worldwide, holding over 20&#x25; of the market share and serving more than 265,000 companies.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — techradar.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.techradar.com&#x2f;pro&#x2f;tawkto-review" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of setup, interface intuitiveness, and the quality of support and mobile accessibility.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform is praised for its 30-second setup and intuitive dashboard, though users frequently report inconsistent push notifications on the mobile app.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the desktop experience and ease of use are excellent, persistent issues with mobile app reliability prevent a score above 9.0.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            A common user complaint involves delayed or inconsistent push notifications on the mobile application. The most frequent issue cited in Tawk.to reviews is the unreliability of mobile app notifications, which is a major flaw for a live chat tool.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — blogvault.net</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;blogvault.net&#x2f;tawk-to-review&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users consistently rate the platform highly for ease of use, with G2 scoring it 9.1&#x2f;10 in this specific metric. For example, on G2, tawk.to scores 9.1&#x2f;10 for Ease of Use compared with other live chat platforms.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tidio.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tidio.com&#x2f;blog&#x2f;tawk-to-review&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Real-time customer service capabilities enhance user experience by reducing response times.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Easy integration with websites and platforms, as outlined in the company&rsquo;s integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the pricing model, hidden costs, and the value proposition of free versus paid features.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Tawk.to offers an unmatched value proposition with a genuinely free core product, monetizing transparently through optional add-ons like branding removal and hired agents.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This score is near-perfect because the &#x27;forever free&#x27; model provides enterprise-level utility without forced upgrades, and paid add-ons are clearly priced.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Businesses can hire chat agents directly through the platform starting at &#x24;1 per hour. Pricing starts at &#x24;1 per hour... &#x24;1 per hour - 24X7-365 &#x28;168 hours a week&#x29; - &#x24;728&#x2f;month.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;article&#x2f;add-on-pricing-and-key-features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Removing the &#x27;Powered by tawk.to&#x27; branding costs a flat fee of &#x24;29 per month &#x28;billed annually&#x29;. Pricing&#x3a; &#x24;348&#x2f;year &#x28;billed annually, &#x24;29&#x2f;month equivalent&#x29; &#x24;39&#x2f;month &#x28;billed monthly&#x29;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;article&#x2f;purchasing-the-remove-branding-and-white-label-add-on" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The core software is 100&#x25; free with no limits on the number of agents or chat volumes. No. The Desktop and Mobile apps are all 100&#x25; free. We have no intention to charge you for using the software.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Transparent pricing for professional agents at &#x24;1&#x2f;hr, providing clear cost expectations.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers a 100&#x25; free basic service, lowering barriers to entry for businesses.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for the availability of native integrations, API access, and compatibility with major platforms like WordPress and Shopify.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform supports over 100 native integrations, connects to 8,000&#x2b; apps via Zapier, and offers a JavaScript API for custom development.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The ecosystem is strong for a free tool, covering major CMS platforms and offering extensive connectivity via Zapier, earning a solid high-8 score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform offers a JavaScript API that allows for deep customization and interaction with the chat widget. Javascript API&#x3b; Group Messaging&#x3b; Video &amp; Voice &#x28;Add-on&#x29;...
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Tawk.to integrates with over 8,000 apps through Zapier. tawk.to integrates with 8000 other apps on Zapier - it&#x27;s the easiest way to automate your work.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zapier.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;zapier.com&#x2f;apps&#x2f;tawk-to&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is GDPR compliant and has self-certified for the EU-U.S. Data Privacy Framework. We have submitted our self-certification for the EU-U.S, UK-US and Swiss-U.S. Data Privacy Frameworks... Tawk.to is also registered with the Information Commissioner&#x27;s Office &#x28;ICO&#x29; in the United Kingdom.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;data-protection&#x2f;gdpr-2&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Tawk.to has confirmed they do not currently hold ISO or SOC 2 certification, though they are working towards it. We do not currently hold ISO or SOC 2 certification. However, we are working with a compliance partner to achieve these standards.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — community.tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;community.tawk.to&#x2f;t&#x2f;obtaining-trusted-security-certification-s&#x2f;4210" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration capabilities with popular platforms like WordPress and Shopify, enhancing ecosystem connectivity.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers optional professional chat agents at &#x24;1&#x2f;hr, providing businesses with expert support resources.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports multilingual chat capabilities as documented on the official website, enabling diverse customer interactions.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Support, Training &amp; Onboarding Resources</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Provides comprehensive support and training resources, as documented in their help center.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.tawk.to</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Advanced features such as AI automation, video calling, and voice chat are locked behind paid add-ons.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;article&#x2f;add-on-pricing-and-key-features" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        help.tawk.to
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users frequently report that the mobile app suffers from delayed or inconsistent push notifications, leading to missed chats.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;blogvault.net&#x2f;tawk-to-review&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        blogvault.net
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The company does not currently hold SOC 2 or ISO 27001 certifications, which are critical trust signals for enterprise-level security compliance.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;community.tawk.to&#x2f;t&#x2f;obtaining-trusted-security-certification-s&#x2f;4210" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        community.tawk.to
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
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                                <span class="rank-number">6</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.4</span>
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                                    <a href="/CTR.cfm?ProductID=186211" target="_blank" rel="nofollow sponsored" class="product-title-link">
                                        Wordly: AI Translation & Captions
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                                            Wordly: AI Translation & Captions
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                                                        Wordly is an impactful solution for multilingual support teams, providing real-time AI translation, captions, transcripts, and summaries for meetings and events. This software increases accessibility and inclusivity, ensuring seamless communication between teams and customers of different languages.
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                                                        Wordly is an impactful solution for multilingual support teams, providing real-time AI translation, captions, transcripts, and summaries for meetings and events. This software increases accessibility and inclusivity, ensuring seamless communication between teams and customers of different languages.
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                                            <span style="color: #ffffff;">View Deep Research</span>
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #166534; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
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                                                Best for teams that are
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                                                        <span>Event organizers hosting multilingual conferences or webinars</span>
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                                                        <span>Companies needing real-time translation for Zoom&#x2f;Teams meetings</span>
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                                                        <span>Organizations prioritizing accessibility for live presentations</span>
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                                                Skip if
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                                                        <span>Customer support teams needing a website chat widget</span>
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                                                        <span>Businesses looking for text-based help desk software</span>
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                                                        <span>Users seeking asynchronous ticket management tools</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Wordly effectively democratizes simultaneous interpretation by replacing expensive human setups with a scalable, SOC 2 compliant AI solution. Research indicates it is particularly strong for large-scale events due to its 'no-app' QR code access and deep integrations with platforms like Cvent. While it cannot yet match the nuance of a human interpreter, documented evidence confirms it delivers a highly usable, cost-effective alternative for the 90% of use cases where human interpretation is budget-prohibitive.</p>
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                                                Pros
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                                                        <span>Supports 50+ languages and 2,000+ pairs</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>No app download required for attendees</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>SOC 2 Type II security compliant</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Significantly cheaper than human interpreters</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Integrates with Cvent, Zoom, and RTMP</span>
                                                    </li>
                                                
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                                                Cons
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Audio output has sentence-level latency</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Lacks cultural nuance of human interpreters</span>
                                                    </li>
                                                
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                                                        <span>Requires stable internet connection</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>AI cannot ask speakers for clarification</span>
                                                    </li>
                                                
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                                                        <span>Enterprise pricing requires sales contact</span>
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.4</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Live Chat Platforms for Multilingual Support Teams</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the accuracy, language breadth, and format flexibility of AI translation compared to human interpretation standards.</p>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Wordly supports 50&#x2b; languages and 2,000&#x2b; language pairs, offering live audio translation, captions, transcripts, and summaries for in-person and virtual events.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to extensive language support and multimodal output &#x28;audio&#x2f;text&#x29;, but capped by documented latency and nuance limitations compared to human interpreters.</p>
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                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Features include live AI translation, captions, transcripts, and meeting summaries. Listen to translated audio&#x3b; read translated subtitles&#x3b; read same language captions&#x3b; access text&#x2f;voice transcripts and summaries.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports over 2,000 language pairs and 50&#x2b; languages including audio and caption output. Wordly supports over 60 languages and 2,000&#x2b; language pairs, allowing attendees to select their preferred language for translation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — aitools.inc</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;aitools.inc&#x2f;tools&#x2f;wordly" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Provides transcripts and summaries, ensuring no information is lost, as outlined in the product features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented in official product documentation, Wordly offers real-time translation and captioning for meetings, enhancing multilingual communication.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess user adoption, enterprise certifications, and public case studies to verify market standing.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Wordly is used by over 2,000 organizations and 5 million users, with documented case studies from city governments and major associations.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A score of 9.2 reflects strong enterprise adoption and verified deployment in high-stakes environments like government meetings and global conferences.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented case studies exist for large public sector entities. Large U.S. City Reduces Expenses and Boosts Language Access with Live... Wordly AI technology also provided a distinct advantage in neutrality.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;case-study&#x2f;large-city-case-study" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform has been used by millions of attendees across thousands of businesses. Thousands businesses and millions of attendees have used Wordly across tech, financial services, healthcare, manufacturing, education, government...
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of setup for organizers and the friction level for attendees accessing translations.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Attendees can access translations via QR code or browser without downloading an app, and organizers can set up sessions in minutes.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The &#x27;no app required&#x27; approach for attendees drives the high score, though some users report a need for better facilitator tutorials.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Session setup is designed to be rapid and self-serve. organizers can set up a translation session in less than 5 minutes.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — youtube.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.youtube.com&#x2f;watch&#x3f;v&#x3d;CMhU_ldbWFc" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Attendees do not need to download software or create accounts to join. No downloads or accounts are needed. Attendees join via browser or QR code.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;faq" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            User-friendly interface documented in official user guides, promoting ease of use for diverse teams.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze pricing structures, transparency of costs, and comparative value against human interpretation.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is usage-based starting at &#x24;750 for 10 hours, which is significantly lower than human interpretation, though enterprise tiers require sales contact.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score acknowledges the immense cost savings over human interpreters, slightly reduced by the lack of public pricing for high-volume enterprise tiers.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing includes access to all features like transcripts and glossaries. Pricing includes translation into dozens of languages&#x3b; audio, captioning, and transcriptions&#x3b; onboarding assistance
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Entry-level packages start at &#x24;750 for 10 hours of translation. Packages start at 10 hours... 10 Hours &#x7c; 1 Language &#x7c; Up to 50 Users &#x7c; &#x24;750
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the depth of integration with major event platforms and video conferencing tools.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Wordly offers deep integration with Cvent &#x28;Attendee Hub widget&#x29; and supports Zoom, Teams, and vMix via RTMP and audio capture.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Strong native integrations with major players like Cvent and universal RTMP support ensure compatibility with almost any event stack.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            RTMP support enables connection with various streaming platforms. A common way for users and developers to send speech to Wordly for translation is via RTMP streaming
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.wordly.ai&#x2f;rtmp-streaming" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Direct integration with Cvent allows embedding translation widgets. The Cvent widget allows you to integrate the Wordly App into the Cvent Attendee Hub for your webinars and conferences
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.wordly.ai&#x2f;use-wordly-with-cvent" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We verify adherence to enterprise security standards like SOC 2 and data privacy policies regarding AI training.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Wordly is SOC 2 Type II compliant and explicitly states that customer data is not used to train their speech recognition models.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Achieving SOC 2 Type II compliance and guaranteeing data isolation from model training justifies a premium security score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer data is excluded from AI model training. Wordly does not use data from customer meetings and events to train speech recognition and translation models.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;blog&#x2f;trusted-ai-translation" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform has achieved SOC 2 Type II compliance. Wordly successfully completed the AICPA Service Organization Control &#x28;SOC&#x29; 2 Type II audit.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — wordly.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;wordly-security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Some users have reported stability issues, such as sessions being deleted during an event, requiring emergency reconfiguration.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report that AI interpretation lacks the ability to ask for clarification and may miss cultural nuances or humor compared to human interpreters.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Audio translation has a documented delay as it processes full sentences before generating output, which can impact the flow of real-time interaction.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;faq" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        wordly.ai
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
            <div style='margin-top: 24px; padding-top: 16px; border-top: 1px solid #e2e8f0;'>
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                    <span class="deep-research-collapse-text">Collapse</span>
                    <span class="deep-research-collapse-icon">
                        <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="transition: transform 0.2s ease;">
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                            </div>
                        </div>
                    
                    
                    <div style="height: 5px; width: 100%; clear: both;"></div>
                
            
            </div>
        </div>
    </div>
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        <div id="comparison-content" class="tab-content" style="width: 100%; max-width: 100%; box-sizing: border-box; overflow-x: hidden;">
            <div class="tab-content-container-desktop" style="width: 100%; max-width: 100%; box-sizing: border-box;">
                
                
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    align-items: center;
    padding: 0.75rem 0;
    border-bottom: 1px solid #f3f4f6;
}

.card-feature:last-child {
    border-bottom: none;
}

.card-feature-label {
    font-size: 0.85rem;
    color: #4b5563;
    font-weight: 500;
    flex: 1;
    margin-right: 1rem;
}

.card-feature-value {
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    text-align: center;
    min-width: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.card-feature-value.true {
    background: #dcfce7;
    color: #166534;
    border: 1px solid #bbf7d0;
}

.card-feature-value.false {
    background: #fef2f2;
    color: #991b1b;
    border: 1px solid #fecaca;
}

.card-feature-value.partial {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #fed7aa;
}

.card-feature-value:not(.true):not(.false):not(.partial) {
    background: #f3f4f6;
    color: #374151;
    border: 1px solid #d1d5db;
}

/* Mobile-specific improvements */
.comparison-card .card-features {
    /* Removed max-height and overflow to allow natural page scrolling */
}

/* Unavailable State */
.comparison-unavailable {
    text-align: center;
    padding: 3rem 2rem;
    background: #f8f9fa;
    border-radius: 12px;
    margin: 2rem 0;
}

.comparison-unavailable-content {
    max-width: 400px;
    margin: 0 auto;
}


.comparison-unavailable h3 {
    color: #374151;
    margin-bottom: 0.5rem;
}

.comparison-unavailable p {
    color: #6b7280;
    margin: 0;
}

/* Responsive Design */
@media (max-width: 768px) {
    .comparison-table-container {
        display: none;
    }
    
    .comparison-cards {
        display: block;
    }
    
    .comparison-header {
        padding: 1rem;
    }
    
    .comparison-title {
        font-size: 1.25rem;
    }
    
    .comparison-meta {
        flex-direction: column;
        gap: 0.5rem;
        margin-top: 0.75rem;
    }
    
    .comparison-cards {
        padding: 0 0.5rem;
    }
    
    .comparison-card {
        margin-bottom: 1rem;
    }
}

@media (max-width: 480px) {
    .comparison-cards {
        padding: 0;
    }
    
    .comparison-card {
        margin-bottom: 0.75rem;
        border-radius: 12px;
    }
    
    .card-header {
        padding: 1rem;
    }
    
    .card-title {
        font-size: 1rem;
        line-height: 1.2;
    }
    
    .card-rank {
        width: 32px;
        height: 32px;
        font-size: 0.8rem;
    }
    
    .card-features {
        padding: 1rem;
    }
    
    .card-feature {
        padding: 0.5rem 0;
    }
    
    .card-feature-label {
        font-size: 0.8rem;
    }
    
    .card-feature-value {
        font-size: 0.8rem;
        padding: 0.2rem 0.5rem;
        min-width: 50px;
    }
}
</style>


    <div class="comparison-container">
        <div class="comparison-header">
            <h2 class="comparison-title">Product Comparison</h2>
            
        </div>
        
        <!-- Desktop Table View -->
        <div class="comparison-table-container">
            <table class="comparison-table">
                <thead>
                    <tr>
                        <th>Product</th>
                        
                            <th>Has Mobile App</th>
                        
                            <th>Has Free Plan</th>
                        
                            <th>Has Free Trial</th>
                        
                            <th>Integrates With Zapier</th>
                        
                            <th>Has Public API</th>
                        
                            <th>Live Chat Support</th>
                        
                            <th>SOC 2 or ISO Certified</th>
                        
                            <th>Popular Integrations</th>
                        
                            <th>Supports SSO</th>
                        
                            <th>Starting Price</th>
                        
                    </tr>
                </thead>
                <tbody>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">1</span>
                                    <span>Sprinklr Multilingual Live Chat</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">SOC 2</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, Microsoft 365, Slack</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">2</span>
                                    <span>LiveAdmins Multilingual Live Chat</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Custom integrations only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Custom pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">3</span>
                                    <span>Crisp Multilingual Live Chat</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Yes - 14 days</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Slack, WordPress, Shopify</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">$25/month</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">4</span>
                                    <span>Futr Multilingual Chat</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Slack, Zendesk, HubSpot</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Enterprise pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">5</span>
                                    <span>tawk.to Live Chat Software</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">N/A</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">WordPress, Shopify, Google Analytics</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Free</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">6</span>
                                    <span>Wordly: AI Translation & Captions</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Zoom, Microsoft Teams, Webex</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                </tbody>
            </table>
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        <!-- Mobile Card View -->
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                        <h3 class="card-title">
                            Sprinklr Multilingual Live Chat
                            
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                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
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                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
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                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
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                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
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                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
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                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
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                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
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                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
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                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
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                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
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                                    <div class="card-feature-value">Salesforce, Microsoft 365, Slack</div>
                                
                                
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                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
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                        <span class="card-rank">2</span>
                        
                        
                        <h3 class="card-title">
                            LiveAdmins Multilingual Live Chat
                            
                        </h3>
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                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
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                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
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                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Custom integrations only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Custom pricing</div>
                                
                                
                            </div>
                        
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                <div class="comparison-card">
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                        <span class="card-rank">3</span>
                        
                        
                        <h3 class="card-title">
                            Crisp Multilingual Live Chat
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Yes - 14 days</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Slack, WordPress, Shopify</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">$25/month</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">4</span>
                        
                        
                        <h3 class="card-title">
                            Futr Multilingual Chat
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Slack, Zendesk, HubSpot</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Enterprise pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">5</span>
                        
                        
                        <h3 class="card-title">
                            tawk.to Live Chat Software
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
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                            <p>The 'How We Choose' section for live chat platforms for multilingual support teams outlines a detailed research methodology focused on key factors and criteria essential for effective evaluation. This analysis includes specifications such as language capabilities, integration options, and support features, alongside customer reviews and ratings to gauge user satisfaction and reliability. Specific considerations important to this category include the platform's ability to handle multiple languages efficiently, provide seamless translation services, and ensure scalability for growing teams.  <P>
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        <button class="expert-score-modal-close" onclick="closeExpertScoreModal()" aria-label="Close modal">
            <svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
                <line x1="18" y1="6" x2="6" y2="18"></line>
                <line x1="6" y1="6" x2="18" y2="18"></line>
            </svg>
        </button>
        <div class="expert-score-modal-header">
            <h3 id="expertScoreModalTitle">Score Breakdown</h3>
            <div class="expert-score-modal-main-score">
                <span id="expertScoreModalValue" class="expert-score-value">0.0</span>
                <span class="expert-score-max">/ 10</span>
            </div>
        </div>
        <div class="expert-score-breakdown" id="expertScoreBreakdown">
            
        </div>
    </div>
</div>

        
        <div id="deepResearchModal" class="deep-research-modal expert-score-modal" onclick="if(event.target === this) closeDeepResearchModal()" style="display: none; z-index: 10001;">
            <div class="deep-research-modal-content expert-score-modal-content" onclick="event.stopPropagation()">
                <button class="deep-research-modal-close expert-score-modal-close" onclick="closeDeepResearchModal()" aria-label="Close modal">
                    <svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
                        <line x1="18" y1="6" x2="6" y2="18"></line>
                        <line x1="6" y1="6" x2="18" y2="18"></line>
                    </svg>
                </button>
                <div class="deep-research-modal-header">
                    <h3>Deep Research</h3>
                </div>
                <div class="deep-research-content" id="deepResearchContent">
                    
                </div>
            </div>
        </div>

<style>
/* Ensure all tab-content elements respect container width */
.tab-content {
    width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
    overflow-x: hidden;
}

/* Image Modal Styles */
.image-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.95);
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.image-modal-content {
    margin: auto;
    display: block;
    max-width: 90%;
    max-height: 85vh;
    object-fit: contain;
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    animation: zoomIn 0.3s ease;
    border-radius: 8px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.8);
}

@keyframes zoomIn {
    from {
        transform: translate(-50%, -50%) scale(0.7);
        opacity: 0;
    }
    to {
        transform: translate(-50%, -50%) scale(1);
        opacity: 1;
    }
}

.image-modal-close {
    position: absolute;
    top: 20px;
    right: 35px;
    color: #ffffff;
    font-size: 40px;
    font-weight: 700;
    cursor: pointer;
    z-index: 10001;
    transition: all 0.2s ease;
    width: 50px;
    height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: rgba(0, 0, 0, 0.5);
}

.image-modal-close:hover,
.image-modal-close:focus {
    background: rgba(255, 255, 255, 0.2);
    transform: rotate(90deg);
}

.image-modal-caption {
    margin: auto;
    display: block;
    max-width: 80%;
    text-align: center;
    color: #ffffff;
    padding: 20px;
    font-size: 1.1rem;
    position: absolute;
    bottom: 20px;
    left: 50%;
    transform: translateX(-50%);
    background: rgba(0, 0, 0, 0.7);
    border-radius: 8px;
}

@media (max-width: 768px) {
    .image-modal-content {
        max-width: 95%;
        max-height: 80vh;
    }
    
    .image-modal-close {
        top: 10px;
        right: 15px;
        font-size: 32px;
        width: 40px;
        height: 40px;
    }
    
    .image-modal-caption {
        font-size: 0.9rem;
        padding: 15px;
        max-width: 90%;
        bottom: 10px;
    }
}

/* Make product images clickable */
.product-image-container {
    cursor: pointer;
    position: relative;
    transition: transform 0.2s ease;
}

.product-image-container:hover {
    transform: scale(1.02);
}

/* Scroll Animation Styles */
.scroll-animate {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Right side text animation (slides from right) */
.scroll-animate-right {
    opacity: 0;
    transform: translateX(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Reverse animation (slides from top) for vote buttons */
.scroll-animate-reverse {
    opacity: 0;
    transform: translateY(-30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Bottom animation (slides from bottom) for mobile badges */
.scroll-animate-bottom {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* When product card is animated, trigger all child animations simultaneously */
.product-card-animate.animate .scroll-animate,
.product-card-animate.animate .scroll-animate-right,
.product-card-animate.animate .scroll-animate-reverse,
.product-card-animate.animate .scroll-animate-bottom {
    opacity: 1;
    transform: translateY(0) translateX(0);
}

/* Standalone animated elements (FAQ, similar categories, etc.) */
.faq-section.scroll-animate.animate,
.similar-categories.scroll-animate.animate,
.similar-categories-desktop-content.scroll-animate.animate {
    opacity: 1;
    transform: translateY(0);
}

/* Stagger animation delay for child elements within product cards (cards animate at different times, but all elements within a card animate together) */
.product-card-animate:nth-child(1).animate .scroll-animate,
.product-card-animate:nth-child(1).animate .scroll-animate-right,
.product-card-animate:nth-child(1).animate .scroll-animate-reverse,
.product-card-animate:nth-child(1).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(2).animate .scroll-animate,
.product-card-animate:nth-child(2).animate .scroll-animate-right,
.product-card-animate:nth-child(2).animate .scroll-animate-reverse,
.product-card-animate:nth-child(2).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(3).animate .scroll-animate,
.product-card-animate:nth-child(3).animate .scroll-animate-right,
.product-card-animate:nth-child(3).animate .scroll-animate-reverse,
.product-card-animate:nth-child(3).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(4).animate .scroll-animate,
.product-card-animate:nth-child(4).animate .scroll-animate-right,
.product-card-animate:nth-child(4).animate .scroll-animate-reverse,
.product-card-animate:nth-child(4).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(5).animate .scroll-animate,
.product-card-animate:nth-child(5).animate .scroll-animate-right,
.product-card-animate:nth-child(5).animate .scroll-animate-reverse,
.product-card-animate:nth-child(5).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(6).animate .scroll-animate,
.product-card-animate:nth-child(6).animate .scroll-animate-right,
.product-card-animate:nth-child(6).animate .scroll-animate-reverse,
.product-card-animate:nth-child(6).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(7).animate .scroll-animate,
.product-card-animate:nth-child(7).animate .scroll-animate-right,
.product-card-animate:nth-child(7).animate .scroll-animate-reverse,
.product-card-animate:nth-child(7).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(8).animate .scroll-animate,
.product-card-animate:nth-child(8).animate .scroll-animate-right,
.product-card-animate:nth-child(8).animate .scroll-animate-reverse,
.product-card-animate:nth-child(8).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(9).animate .scroll-animate,
.product-card-animate:nth-child(9).animate .scroll-animate-right,
.product-card-animate:nth-child(9).animate .scroll-animate-reverse,
.product-card-animate:nth-child(9).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(10).animate .scroll-animate,
.product-card-animate:nth-child(10).animate .scroll-animate-right,
.product-card-animate:nth-child(10).animate .scroll-animate-reverse,
.product-card-animate:nth-child(10).animate .scroll-animate-bottom {
    transition-delay: 0s;
}

/* Subtle animation for sections */
.faq-section.scroll-animate,
.similar-categories.scroll-animate,
.similar-categories-desktop-content.scroll-animate {
    transition-delay: 0.2s;
}

/* Price History Modal Styles */
/* Price History Modal CSS removed */

/* Expert Score Modal Styles */
.expert-score-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100% !important;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

.expert-score-modal.show {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
    overflow-y: auto !important;
}

.expert-score-modal-content {
    background: white;
    border-radius: 24px;
    max-width: none !important;
    width: 85vw !important;
    padding: 0;
    margin: 0 auto !important;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.expert-score-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    color: #ffffff !important;
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
    padding: 8px;
    border-radius: 0 !important;
    transition: all 0.2s ease;
    z-index: 101;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
}

.expert-score-modal-close svg {
    stroke: #ffffff !important;
    width: 24px;
    height: 24px;
}

.expert-score-modal-close:hover {
    background: transparent !important;
    color: #ffffff !important;
    transform: rotate(90deg);
}

/* Mobile: Make close button white and ensure modal doesn't expand past screen */
@media (max-width: 768px) {
    .expert-score-modal.show {
        padding: 0 !important;
        overflow-x: hidden;
        overflow-y: hidden;
        align-items: stretch;
    }
    
    .expert-score-modal {
        width: 100% !important;
        left: 0 !important;
        right: 0 !important;
    }
    
    .expert-score-modal-content {
        max-width: 100% !important;
        width: 100% !important;
        margin: 0 auto !important;
        box-sizing: border-box !important;
        max-height: -webkit-fill-available !important;
        max-height: 100dvh !important;
        height: -webkit-fill-available !important;
        height: 100dvh !important;
        overflow-x: hidden !important;
        overflow-y: hidden !important;
        position: relative;
        display: flex !important;
        flex-direction: column !important;
        border-radius: 0 !important;
        padding-left: env(safe-area-inset-left) !important;
        padding-right: env(safe-area-inset-right) !important;
    }
    
    .expert-score-modal-header {
        padding: 16px 12px !important;
        padding-top: calc(16px + env(safe-area-inset-top)) !important;
        box-sizing: border-box !important;
        position: sticky !important;
        top: 0 !important;
        z-index: 100 !important;
        flex-shrink: 0 !important;
    }
    
    .expert-score-modal-header h3 {
        padding-left: 0 !important;
        padding-right: 0 !important;
        font-size: 1rem !important;
    }
    
    .expert-score-modal-main-score {
        padding-left: 0 !important;
        padding-right: 0 !important;
    }
    
    .expert-score-modal-close {
        position: absolute !important;
        top: calc(16px + env(safe-area-inset-top)) !important;
        right: calc(16px + env(safe-area-inset-right)) !important;
        z-index: 101 !important;
    }
    
    /* Mobile: Custom Scoring Grid - 3 columns on tablet, 2 on mobile */
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(3, 1fr);
        gap: 12px;
    }
    
    .custom-scoring-category-score-box {
        width: 60px;
        height: 60px;
        font-size: 1.4rem;
    }
    
    .category-score-value {
        font-size: 1.4rem;
    }
    
    .category-label-full {
        display: none;
    }
    
    .category-label-short {
        display: block;
        font-size: 0.75rem;
    }
    
    .formula-text {
        font-size: 0.95rem;
    }
    
    .expert-score-label {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }
    
    .expert-score-modal-curator {
        display: none !important;
    }
    
    .expert-score-breakdown {
        padding: 16px 12px !important;
        box-sizing: border-box !important;
        overflow-x: hidden !important;
        overflow-y: auto !important;
        width: 100% !important;
        max-width: 100% !important;
        flex: 1 !important;
        -webkit-overflow-scrolling: touch !important;
    }
    
    .expert-score-methodology-note {
        padding: 16px !important;
        box-sizing: border-box !important;
        margin-bottom: 16px !important;
    }
    
    .expert-score-methodology-note h4 {
        font-size: 1rem !important;
    }
    
    .expert-score-methodology-note p {
        font-size: 0.85rem !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-categories-grid {
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 12px !important;
        margin-bottom: 16px !important;
        width: 100% !important;
        box-sizing: border-box !important;
    }
    
    .expert-score-category-box {
        padding: 10px !important;
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-category-circle {
        width: 50px !important;
        height: 50px !important;
    }
    
    .expert-score-category-value {
        font-size: 1.1rem !important;
    }
    
    .expert-score-category-name {
        font-size: 0.75rem !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-badge {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        margin-bottom: 12px !important;
    }
    
    .expert-score-badge-content {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-badge-description {
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        font-size: 0.85rem !important;
    }
    
    .expert-score-modal-close {
        background: transparent !important;
        border: none !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close:hover {
        background: transparent !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close svg {
        stroke: #ffffff !important;
    }
}

.expert-score-modal-header {
    padding: 20px 24px 20px;
    text-align: center;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%);
    border-radius: 24px 24px 0 0;
    position: sticky;
    width: 100% !important;
    top: 0;
    z-index: 100;
    overflow: hidden;
    min-height: 120px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    flex-shrink: 0;
}

/* Hide curator section for custom scoring to ensure proper centering */
.expert-score-breakdown:has(.custom-scoring-categories) ~ * .expert-score-modal-curator,
.expert-score-breakdown:has(.custom-scoring-categories) .expert-score-modal-curator {
    display: none !important;
}

/* Expert/Influencer Curator Section (Upper Left) - Hidden for custom scoring */
.expert-score-modal-curator {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    left: 16px;
    display: none;
    align-items: center;
    gap: 12px;
    z-index: 5;
}

.expert-score-modal-curator-image {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.3);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.expert-score-modal-curator-placeholder {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    border: 2px solid rgba(255, 255, 255, 0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #ffffff;
}

.expert-score-modal-curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.expert-score-modal-curator-label {
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: rgba(255, 255, 255, 0.8);
    line-height: 1;
}

.expert-score-modal-curator-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #ffffff;
    line-height: 1.2;
}

.expert-score-modal-header::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: radial-gradient(circle at 50% 0%, rgba(255, 255, 255, 0.1) 0%, transparent 70%);
    pointer-events: none;
}

.expert-score-modal-header h3 {
    margin: 0 0 10px;
    font-size: 1.2rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 1;
    padding-left: 0;
    padding-right: 0;
}

.expert-score-modal-main-score {
    display: flex;
    align-items: baseline;
    justify-content: center;
    gap: 6px;
    margin-bottom: 8px;
    padding-left: 0;
    padding-right: 0;
    position: relative;
    z-index: 1;
}

.expert-score-value {
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
    color: #ffffff;
    position: relative;
    z-index: 1;
}

.expert-score-max {
    font-size: 1.2rem;
    font-weight: 600;
    color: #ffffff;
    opacity: 0.9;
    position: relative;
    z-index: 1;
}

.expert-score-label {
    font-size: 0.875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #ffffff;
    padding: 8px 20px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 25px;
    display: inline-block;
    position: relative;
    z-index: 1;
    margin-left: 140px;
    margin-right: 50px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.expert-score-breakdown {
    padding: 24px;
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Methodology Note */
.expert-score-methodology-note {
    margin-bottom: 24px;
    padding: 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-methodology-note h4 {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
}

.expert-score-methodology-note p {
    font-size: 0.9rem;
    color: #475569;
    line-height: 1.7;
    margin: 0;
}

/* Score Categories Grid */
.expert-score-categories-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.expert-score-category-box {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px;
    background: #ffffff;
    border-radius: 12px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.expert-score-category-circle {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    border: 3px solid;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 8px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover .expert-score-category-circle {
    transform: scale(1.1);
}

.expert-score-category-value {
    font-size: 1.25rem;
    font-weight: 700;
}

.expert-score-category-name {
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    text-align: center;
    margin-bottom: 8px;
    line-height: 1.3;
}

.expert-score-category-bar {
    display: none;
}

.expert-score-category-bar-fill {
    display: none;
}

/* Mobile grid adjustments are now handled in the main mobile media query above */

/* Expert Score Badges */
.expert-score-key-highlights {
    margin-top: 24px;
    padding-top: 24px;
    border-top: 2px solid #e2e8f0;
}

.expert-score-badges-header {
    margin-bottom: 24px;
    padding: 16px 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-key-highlights h4 {
    font-size: 1.2rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
    display: flex;
    align-items: center;
    gap: 10px;
    padding-bottom: 0;
    border-bottom: none;
}

.expert-score-key-highlights h4::before {
    content: '';
    width: 4px;
    height: 24px;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    border-radius: 2px;
    flex-shrink: 0;
}

.expert-score-badges-intro {
    font-size: 0.9rem;
    color: #475569;
    margin: 0;
    font-style: normal;
    line-height: 1.6;
    font-weight: 500;
}

.expert-score-badges-grid {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

/* Badge styling matching Level 4 page - ensure these styles apply in modal */
.expert-score-badges-grid .award-dynamic-badge {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 12px !important;
    padding: 12px 16px !important;
    border-radius: 8px !important;
    font-size: 0.95rem !important;
    font-weight: 700 !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    border: none !important;
    border-left: 4px solid !important;
    text-align: left !important;
    min-height: 48px !important;
    color: #1e293b !important;
    background: #f5f5f5 !important;
}

.expert-score-badges-grid .award-dynamic-badge:hover {
    transform: translateY(-2px) !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
    background: #f0f0f0 !important;
}

.expert-score-badges-grid .award-dynamic-badge svg {
    width: 24px !important;
    height: 24px !important;
    flex-shrink: 0 !important;
    fill: currentColor !important;
}

.expert-score-badges-grid .badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    font-size: 0.95rem !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
    flex: 1 !important;
    color: #1e293b !important;
}

/* Ensure award-dynamic-badge color classes work in modal - color only on left border */
.expert-score-badges-grid .award-dynamic-purple {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #8b5cf6 !important;
}

.expert-score-badges-grid .award-dynamic-red {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ef4444 !important;
}

.expert-score-badges-grid .award-dynamic-blue {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #3b82f6 !important;
}

.expert-score-badges-grid .award-dynamic-teal {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #14b8a6 !important;
}

.expert-score-badges-grid .award-dynamic-yellow {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #eab308 !important;
}

.expert-score-badges-grid .award-dynamic-green {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #10b981 !important;
}

.expert-score-badges-grid .award-dynamic-orange {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #f59e0b !important;
}

.expert-score-badges-grid .award-dynamic-pink {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ec4899 !important;
}

/* Badge item wrapper for badge + description */
.expert-score-badge-item {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 12px;
    background: #ffffff;
    border-radius: 10px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.expert-score-badge-item:hover {
    border-color: #cbd5e1;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    transform: translateY(-1px);
}

.expert-score-badge-description {
    font-size: 0.875rem;
    color: #475569;
    line-height: 1.6;
    margin: 0;
    padding-top: 4px;
    font-weight: 400;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Custom Scoring Styles */
.custom-scoring-formula-banner {
    background: #f8fafc;
    border-radius: 12px;
    padding: 16px 20px;
    margin-bottom: 24px;
    border: 1px solid #e2e8f0;
    text-align: center;
}

.scoring-formula-simple {
    display: flex;
    align-items: center;
    justify-content: center;
}

.formula-text {
    color: #1e293b;
    font-size: 1.1rem;
    font-weight: 600;
    font-family: 'Georgia', 'Times New Roman', serif;
    letter-spacing: 0.5px;
}

.custom-scoring-categories-grid {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 16px;
    margin-bottom: 32px;
}

.custom-scoring-category-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    padding: 16px 8px;
    background: #ffffff;
    border-radius: 12px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-score-box {
    width: 80px;
    height: 80px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.75rem;
    font-weight: 700;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.category-score-value {
    font-size: 1.75rem;
    font-weight: 700;
}

.custom-scoring-category-label {
    text-align: center;
    width: 100%;
}

.category-label-full {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
    word-wrap: break-word;
}

.category-label-short {
    display: none;
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
}

.custom-scoring-bullets-section {
    margin-top: 32px;
    padding-top: 32px;
    border-top: 2px solid #e2e8f0;
}

.custom-scoring-category-bullets {
    margin-bottom: 24px;
}

.category-bullets-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 16px;
    padding-bottom: 8px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-categories {
    display: flex;
    flex-direction: column;
    gap: 20px;
    padding: 0;
}

.custom-scoring-category-item {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-item:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
    padding-bottom: 12px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-category-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0;
    flex: 1;
}

.custom-scoring-category-score {
    font-size: 1.125rem;
    font-weight: 700;
    min-width: 52px;
    text-align: center;
    padding: 6px 10px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.custom-scoring-bullets {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.custom-scoring-bullet {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 12px;
    background: #ffffff;
    border-radius: 8px;
    border-left: 3px solid #3b82f6;
    transition: all 0.2s ease;
}

.custom-scoring-bullet:hover {
    background: #f8fafc;
    border-left-color: #1d4ed8;
}

.custom-scoring-bullet-text {
    flex: 1;
    font-size: 0.95rem;
    line-height: 1.6;
    color: #334155;
}

.custom-scoring-bullet-source {
    font-size: 0.75rem;
    color: #64748b;
    font-style: italic;
    margin-left: 4px;
}

.custom-scoring-bullet-link {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    color: #3b82f6;
    text-decoration: none;
    border-radius: 4px;
    transition: all 0.2s ease;
    padding: 4px;
}

.custom-scoring-bullet-link:hover {
    background: #dbeafe;
    color: #1d4ed8;
    transform: scale(1.1);
}

.custom-scoring-methodology-note {
    margin-top: 24px;
    padding: 16px;
    background: #f8fafc;
    border-radius: 8px;
    border-top: 2px solid #e5e7eb;
}

.custom-scoring-methodology-note p {
    font-size: 0.875rem;
    line-height: 1.6;
    color: #64748b;
    margin: 0;
}

.custom-scoring-bullet-link svg {
    width: 16px;
    height: 16px;
}

/* Mobile styles for custom scoring */
@media (max-width: 768px) {
    .custom-scoring-categories {
        gap: 16px;
    }
    
    .custom-scoring-category-item {
        padding: 16px;
    }
    
    .custom-scoring-category-header {
        flex-direction: row;
        align-items: center;
        gap: 12px;
    }
    
    .custom-scoring-category-name {
        font-size: 1rem;
        order: 2;
        flex: 1;
    }
    
    .custom-scoring-category-score {
        font-size: 0.79rem;
        min-width: 36px;
        padding: 4px 8px;
        order: 1;
        flex-shrink: 0;
    }
    
    .custom-scoring-bullet {
        padding: 10px;
    }
    
    .custom-scoring-bullet-text {
        font-size: 0.9rem;
    }
    
    .custom-scoring-bullet-source {
        font-size: 0.7rem;
    }
    
    .custom-scoring-methodology-note {
        margin-top: 16px;
        padding: 12px;
    }
    
    .custom-scoring-methodology-note p {
        font-size: 0.8rem;
    }
}

.expert-score-badge {
    padding: 14px 16px;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    border-left: 3px solid;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
    display: flex;
    align-items: flex-start;
    gap: 12px;
}

.expert-score-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 3px;
    height: 100%;
    background: inherit;
    opacity: 0;
    transition: opacity 0.3s ease;
}

.expert-score-badge:hover {
    transform: translateX(4px) translateY(-2px);
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.12);
    background: linear-gradient(135deg, #ffffff 0%, #f1f5f9 100%);
}

.expert-score-badge-icon {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: all 0.3s ease;
}

.expert-score-badge:hover .expert-score-badge-icon {
    transform: scale(1.1);
}

.expert-score-badge-content {
    flex: 1;
    min-width: 0;
}

.expert-score-badge-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 4px;
    line-height: 1.4;
}

.expert-score-badge-description {
    font-size: 0.85rem;
    color: #64748b;
    line-height: 1.5;
}

/* Expert Score Container Hover Effects */
.expert-score-container {
    transition: all 0.3s ease;
}

.expert-score-container:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
}

.expert-score-desktop {
    margin-bottom: 20px !important;
}

.expert-score-desktop:hover {
    border-color: currentColor;
}

.expert-score-mobile:hover {
    transform: scale(1.05);
}
</style>

<script>
// Open image modal
function openImageModal(imgElement) {
    const modal = document.getElementById('imageModal');
    const modalImg = document.getElementById('modalImage');
    const caption = document.getElementById('imageCaption');
    
    modal.style.display = 'block';
    modalImg.src = imgElement.src;
    caption.textContent = imgElement.alt;
    
    // Prevent body scroll when modal is open
    document.body.style.overflow = 'hidden';
}

// Close image modal
function closeImageModal(event) {
    const modal = document.getElementById('imageModal');
    
    // Close if clicking on the modal background or close button
    if (event.target === modal || event.target.classList.contains('image-modal-close')) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

// Close modal on Escape key
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const modal = document.getElementById('imageModal');
        if (modal.style.display === 'block') {
            modal.style.display = 'none';
            document.body.style.overflow = '';
        }
    }
});

// Add click handlers to all product images
document.addEventListener('DOMContentLoaded', function() {
    const productImages = document.querySelectorAll('.product-image');
    productImages.forEach(function(img) {
        img.parentElement.addEventListener('click', function(e) {
            e.preventDefault();
            openImageModal(img);
        });
    });
});

// Price History Modal Functions removed

// Escape key handler for expert score modal
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const expertModal = document.getElementById('expertScoreModal');
        if (expertModal && expertModal.classList.contains('show')) {
            if (window.closeExpertScoreModal) {
                window.closeExpertScoreModal();
            }
        }
    }
});

// Expert Score Modal Functions (AJAX-based)

window.openExpertScoreModal = function(productID, scoreDisplay, scoreLabel) {
    const modal = document.getElementById('expertScoreModal');
    if (!modal) {
        console.error('Expert score modal not found in DOM');
        return;
    }
    
    // Update the modal header with the passed score values
    const scoreValueSpan = document.getElementById('expertScoreModalValue');
    const scoreLabelDiv = document.getElementById('expertScoreModalLabel');
    if (scoreValueSpan && scoreDisplay) {
        scoreValueSpan.textContent = scoreDisplay;
    }
    if (scoreLabelDiv && scoreLabel) {
        scoreLabelDiv.textContent = scoreLabel;
    }
    
    // Show loading state
    const breakdown = document.getElementById('expertScoreBreakdown');
    if (breakdown) {
        breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Build URL with score parameter if available
    let fetchUrl = 'https://whatarethebest.com/_inc/getExpertScoreModal.cfm?ProductID=' + productID;
    if (scoreDisplay && scoreDisplay !== '' && scoreDisplay !== '0') {
        fetchUrl += '&ScoreDisplay=' + encodeURIComponent(scoreDisplay);
    }
    
    // Fetch modal content via AJAX
    fetch(fetchUrl)
        .then(response => {
            if (!response.ok) {
                throw new Error('Network response was not ok');
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content
            const modalContent = modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                // Get the header and breakdown sections from the response
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.expert-score-modal-header');
                const breakdownContent = doc.querySelector('.expert-score-breakdown');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.expert-score-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    }
                }
                
                if (breakdownContent) {
                    if (breakdown) {
                        breakdown.innerHTML = breakdownContent.innerHTML;
                        
                        // Animate progress bars after content is inserted
                        setTimeout(function() {
                            const bars = breakdown.querySelectorAll('.expert-score-category-bar-fill[data-target]');
                            bars.forEach(function(bar, index) {
                                const target = parseFloat(bar.getAttribute('data-target'));
                                if (!isNaN(target)) {
                                    setTimeout(function() {
                                        bar.style.width = target + '%';
                                    }, index * 100);
                                }
                            });
                        }, 50);
                    }
                }
                
                // Execute any scripts in the response
                const scripts = doc.querySelectorAll('script');
                scripts.forEach(script => {
                    const newScript = document.createElement('script');
                    newScript.textContent = script.textContent;
                    document.body.appendChild(newScript);
                    document.body.removeChild(newScript);
                });
            }
        })
        .catch(error => {
            console.error('Error loading expert score modal:', error);
            if (breakdown) {
                breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #ef4444;">Error loading score data. Please try again.</div>';
            }
        });
};

// Also define without window prefix for compatibility with onclick handlers
var openExpertScoreModal = window.openExpertScoreModal;


window.closeExpertScoreModal = function() {
    const modal = document.getElementById('expertScoreModal');
    if (modal) {
        modal.classList.remove('show');
        document.body.style.overflow = '';
    }
};

// Deep Research Modal Functions
window.openDeepResearchModal = function(productID) {
    // Close expert score modal if it's open
    const expertModal = document.getElementById('expertScoreModal');
    if (expertModal && expertModal.classList.contains('show')) {
        window.closeExpertScoreModal();
    }
    
    const modal = document.getElementById('deepResearchModal');
    if (!modal) {
        console.error('Deep research modal not found in DOM');
        return;
    }
    
    // Show loading state
    const content = document.getElementById('deepResearchContent');
    if (content) {
        content.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.style.display = 'flex';
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Fetch modal content via AJAX
    fetch('https://whatarethebest.com/_inc/getDeepResearchModal.cfm?ProductID=' + productID)
        .then(response => {
            if (!response.ok) {
                // Get error details
                return response.text().then(text => {
                    throw new Error('HTTP ' + response.status + ': ' + text.substring(0, 200));
                });
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content - use deep-research-modal-content first, fallback to expert-score-modal-content
            const modalContent = modal.querySelector('.deep-research-modal-content') || modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.deep-research-modal-header');
                const contentDiv = doc.querySelector('.deep-research-content');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.deep-research-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    } else {
                        // Insert header if it doesn't exist
                        const closeButton = modalContent.querySelector('.deep-research-modal-close') || modalContent.querySelector('.expert-score-modal-close');
                        if (closeButton) {
                            // Insert after close button
                            const nextSibling = closeButton.nextSibling;
                            if (nextSibling) {
                                closeButton.parentNode.insertBefore(header, nextSibling);
                            } else {
                                closeButton.parentNode.appendChild(header);
                            }
                        }
                    }
                }
                
                if (contentDiv && content) {
                    content.innerHTML = contentDiv.innerHTML;
                } else if (contentDiv) {
                    // Create content div if it doesn't exist
                    const newContent = document.createElement('div');
                    newContent.className = 'deep-research-content';
                    newContent.id = 'deepResearchContent';
                    newContent.innerHTML = contentDiv.innerHTML;
                    modalContent.appendChild(newContent);
                }
            }
        })
        .catch(error => {
            console.error('Error loading deep research modal:', error);
            if (content) {
                content.innerHTML = '<div style="text-align: center; padding: 40px; color: #ef4444;">Error loading deep research data: ' + error.message + '<br><br>Please check the console for more details.</div>';
            }
        });
};

window.closeDeepResearchModal = function() {
    const modal = document.getElementById('deepResearchModal');
    if (modal) {
        modal.style.display = 'none';
        modal.classList.remove('show');
        document.body.style.overflow = '';
    }
};

</script>


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            });
            
            customizeBtn.addEventListener('click', function() {
                // Open cookie preferences modal
                alert('Cookie preferences would open here');
            });
        });
    </script>
    
    <style>
        .cookie-banner {
            position: fixed;
            bottom: 0;
            left: 0;
            right: 0;
            background: var(--bg-dark);
            color: white;
            padding: 1rem;
            z-index: 1000;
            box-shadow: 0 -2px 10px rgba(0,0,0,0.1);
        }
        
        .cookie-content {
            max-width: 1200px;
            margin: 0 auto;
            display: flex;
            justify-content: space-between;
            align-items: center;
            gap: 1rem;
            flex-wrap: wrap;
        }
        
        .cookie-actions {
            display: flex;
            gap: 0.5rem;
            flex-shrink: 0;
        }
        
        .cookie-banner a {
            color: var(--primary-light);
        }
        
        @media (max-width: 768px) {
            .cookie-content {
                flex-direction: column;
                text-align: center;
            }
            
            .cookie-actions {
                justify-content: center;
            }
        }
    </style>
    
</body>
</html>

<script>
// Mobile subtitle read more/less functionality (exposed globally for inline onclick)
window.toggleSubtitle = function() {
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}

// Flag to prevent multiple simultaneous executions
let isCheckingTruncation = false;

// Shared function to check and apply subtitle truncation
function checkAndApplyTruncation() {
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        const rm = document.getElementById('subtitle-read-more');
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}

// Initialize mobile subtitle truncation on page load
// Run truncation as early and as reliably as possible on mobile
function initSubtitleTruncation() {
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        // Queue multiple passes to avoid race conditions with layout/fonts
        setTimeout(checkAndApplyTruncation, 0);
        setTimeout(checkAndApplyTruncation, 150);
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}

if (document.readyState === 'complete' || document.readyState === 'interactive') {
    initSubtitleTruncation();
} else {
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}
window.addEventListener('load', initSubtitleTruncation);

// Debounce timer for resize events
let resizeTimeout;
let lastWidth = window.innerWidth;

// Handle window resize to show/hide read more based on screen size
window.addEventListener('resize', function() {
    // Ignore resize events that are only height changes (iOS browser bar)
    // Only respond to actual width changes
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        return; // Height-only change, ignore
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    // Clear existing timeout
    if (resizeTimeout) {
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    // Debounce resize events
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                subtitleText.classList.remove('expanded');
                readMoreDiv.style.display = 'none';
            }
        }
    }, 150); // Debounce delay
});
</script>

<script>
// Sorting functionality (client-side reorder)
document.addEventListener('DOMContentLoaded', function(){
  var select = document.getElementById('sortSelect');
  var mobileBtn = document.getElementById('sortTriggerMobile');
  var list = document.querySelector('.modern-product-list');
  if(!list) return;

  function getCardData(card){
    var priceEl = card.querySelector('.product-price-container .price-value');
    var price = priceEl ? parseFloat(priceEl.textContent.replace(/[^0-9.]/g,'')) : Infinity;
    var ratingEl = card.querySelector('.rating-row .stars');
    var aria = ratingEl ? (ratingEl.getAttribute('aria-label') || '') : '';
    var match = aria.match(/([0-9.]+)/);
    var rating = match ? parseFloat(match[1]) : 0;
    var reviewsEl = card.querySelector('.rating-row .reviews-count');
    var reviews = reviewsEl ? parseInt(reviewsEl.textContent.replace(/[^0-9]/g,'')) : 0;
    var position = parseInt(card.getAttribute('data-product')) || 9999;
    
    // Check for award badges
    var isBestOverall = card.querySelector('.award-best-overall') ? 1 : 0;
    var isBestValue = card.querySelector('.award-best-value') ? 1 : 0;
    var isHighestRated = card.querySelector('.award-highest-rated') ? 1 : 0;
    
    return { 
      price: price, 
      rating: rating, 
      reviews: reviews, 
      position: position,
      isBestOverall: isBestOverall,
      isBestValue: isBestValue,
      isHighestRated: isHighestRated
    };
  }

  function sortCards(mode){
    var cards = Array.prototype.slice.call(list.querySelectorAll('.product-card'));
    var scored = cards.map(function(c){ var d = getCardData(c); d.card = c; return d; });
    
    if(mode === 'price'){
      scored.sort(function(a,b){ return a.price - b.price; });
    } else if(mode === 'rating'){
      // Prioritize "Highest Rated" award winner first, then sort by rating
      scored.sort(function(a,b){ 
        if(a.isHighestRated !== b.isHighestRated) return b.isHighestRated - a.isHighestRated;
        return (b.rating - a.rating) || (b.reviews - a.reviews); 
      });
    } else if(mode === 'reviews'){
      scored.sort(function(a,b){ return b.reviews - a.reviews; });
    } else if(mode === 'value'){
      scored.forEach(function(s){ s.value = (s.rating||0) / (s.price || Infinity); });
      // Prioritize "Best Value" award winner first, then sort by value
      scored.sort(function(a,b){ 
        if(a.isBestValue !== b.isBestValue) return b.isBestValue - a.isBestValue;
        return (b.value - a.value) || (b.rating - a.rating); 
      });
    } else {
      // best overall (original order by rank)
      // Prioritize "Best Overall" award winner first, then sort by position
      scored.sort(function(a,b){ 
        if(a.isBestOverall !== b.isBestOverall) return b.isBestOverall - a.isBestOverall;
        return a.position - b.position; 
      });
    }
    
    // Re-append in new order and update rank numbers
    scored.forEach(function(s, idx){
      list.appendChild(s.card);
      var rankEl = s.card.querySelector('.rank-number');
      if (rankEl) { rankEl.textContent = (idx + 1); }
    });
    
    // Update mobile tab text based on sort mode
    var mobileTabText = document.getElementById('mobile-tab-text');
    if (mobileTabText) {
      var textMap = {
        'best': 'Top',
        'value': 'Best Value',
        'price': 'Lowest Price',
        'rating': 'Highest Rated',
        'reviews': 'Most Reviewed'
      };
      mobileTabText.textContent = textMap[mode] || 'Top';
    }
    
    // Switch back to products tab when sorting
    if (typeof switchTab === 'function') {
      switchTab('products');
    } else {
      // Fallback: manually switch to products tab
      const tabContents = document.querySelectorAll('.tab-content');
      tabContents.forEach(content => {
        content.classList.remove('active');
      });
      const tabButtons = document.querySelectorAll('.tab-button');
      tabButtons.forEach(button => {
        button.classList.remove('active');
      });
      const productsContent = document.getElementById('products-content');
      const productsTab = document.getElementById('products-tab');
      if (productsContent) {
        productsContent.classList.add('active');
      }
      if (productsTab) {
        productsTab.classList.add('active');
      }
    }
    
    // Scroll to bottom of subtitle section after sorting
    setTimeout(function() {
      const subtitleContainer = document.querySelector('.category-subtitle-container');
      if (subtitleContainer) {
        const subtitleRect = subtitleContainer.getBoundingClientRect();
        const subtitleBottom = subtitleRect.bottom + window.scrollY;
        window.scrollTo({
          top: subtitleBottom,
          behavior: 'smooth'
        });
      } else {
        // Fallback: scroll to top of page
        window.scrollTo({
          top: 0,
          behavior: 'smooth'
        });
      }
    }, 200);
  }
  // Expose a global helper so inline buttons can call it
  window.sortBy = function(mode){
    sortCards(mode);
    // close modal if open
    var modalRef = document.getElementById('sortModal');
    if (modalRef) { modalRef.setAttribute('aria-hidden','true'); document.body.style.overflow=''; }
    // sync desktop select
    var selectRef = document.getElementById('sortSelect');
    if (selectRef) { selectRef.value = mode; }
  };

  // iPhone-compatible sort handler
  window.handleSortClick = function(mode) {
    try {
      // Ensure the function is available
      if (typeof sortCards === 'function') {
        sortCards(mode);
      } else {
        console.error('sortCards function not available');
        return;
      }
      
      // Close modal
      var modalRef = document.getElementById('sortModal');
      if (modalRef) {
        modalRef.style.display = 'none';
        modalRef.setAttribute('aria-hidden','true');
        document.body.style.overflow = '';
      }
      
      // Sync desktop select
      var selectRef = document.getElementById('sortSelect');
      if (selectRef) { 
        selectRef.value = mode; 
      }
    } catch (error) {
      console.error('Error in handleSortClick:', error);
    }
  };

  if(select){ select.addEventListener('change', function(){ sortCards(select.value); }); }
  
  // Event delegation for sort options (works for both desktop and mobile)
  function handleSortOptionClick(e) {
    if (e.target.classList.contains('sort-option')) {
      e.preventDefault();
      e.stopPropagation();
      var sortMode = e.target.getAttribute('data-sort');
      if (sortMode) {
        // Sort the products
        if (typeof sortCards === 'function') {
          sortCards(sortMode);
        }
        
        // Close modal
        var modalRef = document.getElementById('sortModal');
        if (modalRef) {
          modalRef.style.display = 'none';
          modalRef.setAttribute('aria-hidden','true');
          document.body.style.overflow = '';
          document.body.classList.remove('modal-open');
        }
        
        // Sync desktop select
        var selectRef = document.getElementById('sortSelect');
        if (selectRef) { 
          selectRef.value = sortMode; 
        }
      }
    }
  }
  
  // Add both click and touch events for iPhone compatibility
  document.addEventListener('click', handleSortOptionClick);
  document.addEventListener('touchend', handleSortOptionClick);
  // Mobile modal
  var modal = document.getElementById('sortModal');
  var backdrop = document.getElementById('sortModalBackdrop');
  var closeBtn = document.getElementById('sortModalClose');
  var mobileBtn = document.getElementById('sortTriggerMobile');
  
  function openModal(){ 
    if(modal){ 
      modal.style.cssText = 'position: fixed !important; top: 0 !important; left: 0 !important; width: 100% !important; height: 100% !important; display: block !important; z-index: 999999 !important; background: rgba(0,0,0,0.5) !important;';
      modal.setAttribute('aria-hidden','false');
      
      // Show the panel
      var panel = modal.querySelector('.sort-modal-panel');
      if (panel) {
        panel.style.cssText = 'position: absolute !important; left: 50% !important; top: 50% !important; transform: translate(-50%, -50%) !important; width: 90% !important; max-width: 400px !important; background: white !important; border-radius: 16px !important; z-index: 1000000 !important;';
      }
      
      document.body.style.overflow='hidden';
      document.body.classList.add('modal-open');
    }
  }
  
  function closeModal(){ 
    if(modal){ 
      modal.style.display = 'none';
      modal.setAttribute('aria-hidden','true'); 
      document.body.style.overflow='';
      document.body.classList.remove('modal-open');
    }
  }
  
  // Visual feedback for sort options on touch
  document.addEventListener('touchstart', function(e) {
    if (e.target.classList.contains('sort-option')) {
      e.target.style.backgroundColor = "#e5e7eb";
    }
  });
  
  document.addEventListener('touchend', function(e) {
    if (e.target.classList.contains('sort-option')) {
      e.target.style.backgroundColor = "#f9fafb";
    }
  });
  
});
</script>

<script>
function toggleDetails(productId) {
    const detailsElement = document.getElementById('details-' + productId);
    const button = document.querySelector(`[onclick="toggleDetails(${productId})"]`);
    const btnText = button.querySelector('.btn-text');
    const btnIcon = button.querySelector('svg');
    
    if (detailsElement.style.display === 'none' || detailsElement.style.display === '') {
        detailsElement.style.display = 'block';
        btnText.textContent = 'Less Details';
        btnIcon.style.transform = 'rotate(180deg)';
        button.classList.add('expanded');
    } else {
        detailsElement.style.display = 'none';
        btnText.textContent = 'More Details';
        btnIcon.style.transform = 'rotate(0deg)';
        button.classList.remove('expanded');
    }
}

// Voting System
document.addEventListener('DOMContentLoaded', function() {
    // Check for existing votes from localStorage
    const userVotes = JSON.parse(localStorage.getItem('productVotes') || '{}');
    
    // Apply existing vote states
    Object.keys(userVotes).forEach(productId => {
        const voteType = userVotes[productId];
        const card = document.querySelector(`[data-product-id="${productId}"]`);
        if (card) {
            if (voteType === 1) {
                const upvoteBtn = card.querySelector('.upvote-btn');
                if (upvoteBtn) upvoteBtn.classList.add('voted');
            } else if (voteType === -1) {
                const downvoteBtn = card.querySelector('.downvote-btn');
                if (downvoteBtn) downvoteBtn.classList.add('voted');
            }
        }
    });
    
    // Add click handlers to vote buttons
    document.querySelectorAll('.vote-btn').forEach(button => {
        button.addEventListener('click', function(e) {
            e.preventDefault();
            e.stopPropagation();
            
            const productId = this.getAttribute('data-product-id');
            const voteType = this.getAttribute('data-vote-type');
            const card = this.closest('.product-card');
            
            // Check if already voted
            if (userVotes[productId]) {
                alert('You have already voted on this product today. Come back tomorrow to vote again!');
                return;
            }
            
            // Disable all vote buttons for this product
            const allBtns = card.querySelectorAll('.vote-btn');
            allBtns.forEach(btn => btn.disabled = true);
            
            // Make API call - construct URL based on current location
            const voteUrl = window.location.pathname.includes('/AI_Sandbox/WhatAreTheBest/') 
                ? '/AI_Sandbox/WhatAreTheBest/vote.cfm' 
                : '/vote.cfm';
            fetch(`${voteUrl}?productId=${productId}&voteType=${voteType}`)
                .then(response => response.json())
                .then(data => {
                    if (data.success) {
                        // Mark button as voted with proper styling
                        this.classList.add('voted');
                        
                        // Force a reflow to ensure styles are applied
                        void this.offsetWidth;
                        
                        // Update vote counts (add fake votes to real votes for display)
                        const upvoteCountEl = card.querySelector('.upvote-count');
                        const downvoteCountEl = card.querySelector('.downvote-count');
                        if (upvoteCountEl) {
                            const fakeUpVotes = parseInt(upvoteCountEl.getAttribute('data-fake-votes')) || 0;
                            upvoteCountEl.textContent = (data.upvotes || 0) + fakeUpVotes;
                        }
                        if (downvoteCountEl) {
                            const fakeDownVotes = parseInt(downvoteCountEl.getAttribute('data-fake-votes')) || 0;
                            downvoteCountEl.textContent = (data.downvotes || 0) + fakeDownVotes;
                        }
                        
                        // Store vote in localStorage
                        userVotes[productId] = data.userVote;
                        localStorage.setItem('productVotes', JSON.stringify(userVotes));
                    } else {
                        alert(data.message);
                        // Re-enable buttons on error
                        allBtns.forEach(btn => btn.disabled = false);
                    }
                })
                .catch(error => {
                    console.error('Vote error:', error);
                    alert('Failed to record vote. Please try again.');
                    // Re-enable buttons on error
                    allBtns.forEach(btn => btn.disabled = false);
                });
        });
    });
    
    // Clear votes at midnight
    const now = new Date();
    const tomorrow = new Date(now.getFullYear(), now.getMonth(), now.getDate() + 1);
    const msUntilMidnight = tomorrow - now;
    
    setTimeout(function() {
        localStorage.removeItem('productVotes');
        location.reload(); // Reload to reset UI
    }, msUntilMidnight);
});
</script>


<div id="awardModal" class="award-modal" onclick="if(event.target === this) closeAwardModal();">
    <div class="award-modal-content">
        <button class="award-modal-close" onclick="closeAwardModal()" aria-label="Close">&times;</button>
        
        <div class="award-modal-header">
            <div id="awardModalIcon" class="award-modal-icon">
                <!-- SVG will be inserted here -->
            </div>
            <h2 id="awardModalTitle" class="award-modal-title"></h2>
        </div>
        
        <div class="award-modal-body">
            <div class="award-description">
                <h4>What This Award Means</h4>
                <p id="awardDescriptionText"></p>
            </div>
        </div>
    </div>
</div>

<script>
// Award Modal Functionality
function openAwardModal(element, event) {
    event.preventDefault();
    event.stopPropagation();
    
    const awardType = element.getAttribute('data-award-type');
    const productId = element.getAttribute('data-product-id');
    const badgeName = element.getAttribute('data-badge-name');
    
    // Award configurations
    const awardConfig = {
        'best-overall': {
            title: 'Best Overall',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-overall',
            description: 'This product earned the Best Overall award for achieving the highest quality score in its category. It represents the perfect balance of performance, features, user satisfaction, and value. Our expert curator selected this product as the top recommendation based on comprehensive analysis of ratings, reviews, and real-world testing.'
        },
        'best-value': {
            title: 'Best Value',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value',
            description: 'This product earned the Best Value award for offering the optimal combination of quality and affordability. It delivers exceptional performance relative to its price point, making it the smartest purchase for budget-conscious shoppers who refuse to compromise on quality. Our curator evaluated price-to-performance ratio, long-term value, and overall cost-effectiveness.'
        },
        'highest-rated': {
            title: 'Highest Rated',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 21z"/></svg>',
            iconClass: 'highest-rated',
            description: 'This product earned the Highest Rated award for receiving the most positive customer reviews and highest average rating from verified users. Real customers have consistently praised its performance, reliability, and quality. Our curator verified that this product has the strongest track record of customer satisfaction in its category.'
        },
        'best-features': {
            title: badgeName || 'Best Features',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-features',
            description: 'This product earned recognition for outstanding features and innovation. It demonstrates exceptional design, advanced functionality, or superior capabilities that set it apart in its category. Our scoring system identified this product as having features that exceed industry standards and customer expectations.'
        },
        'best-value-badge': {
            title: badgeName || 'Best Budget Pick',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value-badge',
            description: 'This product earned recognition for exceptional value, offering outstanding quality at an affordable price point. It provides the best price-to-performance ratio in its category, making it an excellent choice for budget-conscious shoppers who want quality without compromise.'
        },
        'best-reliability': {
            title: badgeName || 'Best Reliability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-reliability',
            description: 'This product earned recognition for exceptional reliability and customer satisfaction. It consistently delivers on its promises, with minimal issues, excellent build quality, and strong long-term performance. Our scoring system identified this product as having the highest satisfaction and reliability scores in its category.'
        },
        'most-popular': {
            title: badgeName || 'Most Popular Choice',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 6l2.29 2.29-4.88 4.88-4-4L2 16.59 3.41 18l6-6 4 4 6.3-6.29L22 12V6z"/></svg>',
            iconClass: 'most-popular',
            description: 'This product earned recognition as a popular choice, showing strong market presence and customer interest. It\'s among the most sought-after products in its category, with high popularity scores indicating widespread appeal and positive consumer sentiment.'
        },
        'expert-trusted': {
            title: badgeName || 'Expert Trusted',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm0 10.99h7c-.53 4.12-3.28 7.79-7 8.94V12H5V6.3l7-3.11v8.8z"/></svg>',
            iconClass: 'expert-trusted',
            description: 'This product earned recognition from expert curators and editors for its exceptional quality and performance. It has been thoroughly evaluated and recommended by our expert team based on rigorous testing, analysis, and industry knowledge.'
        },
        'best-availability': {
            title: badgeName || 'Best Availability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-availability',
            description: 'This product earned recognition for excellent availability and merchant coverage. It\'s easily accessible through multiple reputable retailers, ensuring customers can find and purchase it reliably without long wait times or stock issues.'
        },
        'highly-recommended': {
            title: badgeName || 'Highly Recommended',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'highly-recommended',
            description: 'This product earned recognition for exceptional overall quality and high confidence scores. Our comprehensive scoring system identified this product as highly recommended based on multiple factors including performance, value, reliability, and customer satisfaction.'
        },
        'general': {
            title: badgeName || 'Award Winner',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'general',
            description: 'This product earned recognition for outstanding performance in its category. Our scoring system identified strengths across multiple dimensions, making it a top recommendation for customers.'
        },
        'dynamic': {
            title: badgeName || element.getAttribute('data-badge-name') || 'Award',
            icon: element.getAttribute('data-badge-icon') ? '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>' : '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'dynamic-' + (element.getAttribute('data-badge-color') || 'purple'),
            description: element.getAttribute('data-badge-description') || 'This product earned recognition for outstanding features in its category.'
        }
    };
    
    const config = awardConfig[awardType];
    if (!config) return;
    
    // Set modal content
    document.getElementById('awardModalTitle').textContent = config.title;
    
    // For dynamic badges, use the description from the element attribute
    if (awardType === 'dynamic') {
        // Get description from data attribute (handles both uppercase and lowercase JSON keys)
        const dynamicDescription = element.getAttribute('data-badge-description');
        document.getElementById('awardDescriptionText').textContent = dynamicDescription || config.description;
        
        // Set icon based on badge icon attribute
        const badgeIconRaw = element.getAttribute('data-badge-icon');
        const badgeIcon = badgeIconRaw ? badgeIconRaw.replace(/^fa-/, '').toLowerCase() : 'star';
        let iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>';
        
        // Map icon names to SVG paths
        if (badgeIcon === 'fire' || badgeIcon === 'flame') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M17.5 16.5c1.93 0 3.5-1.57 3.5-3.5s-1.57-3.5-3.5-3.5-3.5 1.57-3.5 3.5 1.57 3.5 3.5 3.5zm-5.5-3.5c0-1.93-1.57-3.5-3.5-3.5S5.5 11.07 5.5 13s1.57 3.5 3.5 3.5 3.5-1.57 3.5-3.5zm-1 0c0 1.38 1.12 2.5 2.5 2.5s2.5-1.12 2.5-2.5-1.12-2.5-2.5-2.5-2.5 1.12-2.5 2.5zm9.5-1.5l-2-2-2 2-2-2 2-2 2 2 2-2 2 2z"/></svg>';
        } else if (badgeIcon === 'bolt' || badgeIcon === 'lightning' || badgeIcon === 'zap') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M7 2v11h3v9l7-12h-4l4-8z"/></svg>';
        } else if (badgeIcon === 'house-chimney' || badgeIcon === 'house' || badgeIcon === 'home') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 3L2 12h3v8h6v-6h2v6h6v-8h3L12 3zm0 2.84L18 12h-2v6h-2v-6H8v-2h4z"/></svg>';
        } else if (badgeIcon === 'wave-square') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M2 12h2v2H2v-2zm4 0h4v2H6v-2zm8 0h4v2h-4v-2zm6 0h2v2h-2v-2z"/></svg>';
        } else if (badgeIcon === 'wand-magic-sparkles' || badgeIcon === 'sparkles' || badgeIcon === 'magic') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M7.5 5.5c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm9 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm-9 9c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zM22 12l-5-5v3h-4v4h4v3l5-5z"/></svg>';
        } else if (badgeIcon === 'volume-xmark' || badgeIcon === 'volume-mute' || badgeIcon === 'volume-off') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16.5 12c0-1.77-1.02-3.29-2.5-4.03v2.21l2.45 2.45c.03-.2.05-.41.05-.63zm2.5 0c0 .94-.2 1.82-.54 2.64l1.51 1.51C20.63 14.91 21 13.5 21 12c0-4.28-2.99-7.86-7-8.77v2.06c2.89.86 5 3.54 5 6.71zM4.27 3L3 4.27 7.73 9H3v6h4l5 5v-6.73l4.25 4.25c-.67.52-1.42.93-2.25 1.18v2.06c1.38.31 2.63.95 3.69 1.81L19 19.73 20.73 18l-14-14L4.27 3zM12 4L9.91 6.09 12 8.18V4z"/></svg>';
        } else if (badgeIcon === 'people-group' || badgeIcon === 'users') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 11c1.66 0 2.99-1.34 2.99-3S17.66 5 16 5c-1.66 0-3 1.34-3 3s1.34 3 3 3zm-8 0c1.66 0 2.99-1.34 2.99-3S9.66 5 8 5C6.34 5 5 6.34 5 8s1.34 3 3 3zm0 2c-2.33 0-7 1.17-7 3.5V19h14v-2.5c0-2.33-4.67-3.5-7-3.5zm8 0c-.29 0-.62.02-.97.05 1.16.84 1.97 1.97 1.97 3.45V19h6v-2.5c0-2.33-4.67-3.5-7-3.5z"/></svg>';
        } else if (badgeIcon === 'droplet' || badgeIcon === 'water') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.69l5.66 5.66a8 8 0 1 1-11.31 0z"/></svg>';
        } else if (badgeIcon === 'fan') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 18c-4.41 0-8-3.59-8-8s3.59-8 8-8 8 3.59 8 8-3.59 8-8 8zm-1-13h2v6h-2zm0 8h2v2h-2z"/></svg>';
        } else if (badgeIcon === 'bowl-food' || badgeIcon === 'bowl') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 18c-4.41 0-8-3.59-8-8s3.59-8 8-8 8 3.59 8 8-3.59 8-8 8zm-1-13h2v6h-2zm0 8h2v2h-2z"/></svg>';
        } else if (badgeIcon === 'snowflake') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M20.79 13.95l-1.07-.83.46-1.43c.25-.78-.38-1.58-1.19-1.58h-1.42l-.85-1.43c-.25-.42-.7-.7-1.19-.7h-1.42c-.97 0-1.76.79-1.76 1.76v.47l-1.07.83c-.74.58-1.7.58-2.44 0L7.18 9.33v-.47c0-.97-.79-1.76-1.76-1.76H4c-.49 0-.94.28-1.19.7L2 9.11H.58c-.81 0-1.44.8-1.19 1.58l.46 1.43-1.07.83c-.74.58-.74 1.7 0 2.28l1.07.83-.46 1.43c-.25.78.38 1.58 1.19 1.58h1.42l.85 1.43c.25.42.7.7 1.19.7h1.42c.97 0 1.76-.79 1.76-1.76v-.47l1.07-.83c.74-.58 1.7-.58 2.44 0l1.07.83v.47c0 .97.79 1.76 1.76 1.76H14c.49 0 .94-.28 1.19-.7l.85-1.43h1.42c.81 0 1.44-.8 1.19-1.58l-.46-1.43 1.07-.83c.74-.58.74-1.7 0-2.28zM12 8c2.21 0 4 1.79 4 4s-1.79 4-4 4-4-1.79-4-4 1.79-4 4-4z"/></svg>';
        } else if (badgeIcon === 'down-left-and-up-right-to-center' || badgeIcon === 'arrows-to-center') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M9 5v2h2V5H9zm6 0v2h2V5h-2zm-6 12v-2H7v2h2zm8-2v2h-2v-2h2zm-2-4v2H9v-2h6zm-8 4h2v-2H7v2zm12-6h-2v2h2v-2z"/></svg>';
        } else if (badgeIcon === 'wind') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M4 10c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm8 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm8 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2z"/></svg>';
        } else if (badgeIcon === 'universal-access' || badgeIcon === 'accessibility') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9zm-1-8c1.1 0 2-.9 2-2s-.9-2-2-2-2 .9-2 2 .9 2 2 2zm8 0c1.1 0 2-.9 2-2s-.9-2-2-2-2 .9-2 2 .9 2 2 2z"/></svg>';
        } else if (badgeIcon === 'border-all') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M3 3v18h18V3H3zm8 16H5v-6h6v6zm0-8H5V5h6v6zm8 8h-6v-6h6v6zm0-8h-6V5h6v6z"/></svg>';
        } else if (badgeIcon === 'leaf') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M17 8C8 10 5.9 16.17 3.82 21.34l1.89.66C7.19 19.14 9.07 18 12 18c3 0 5.81 1.14 7.29 2h.01l1.89-.66C19.9 16.17 17.8 10 17 8zm-5 7c-2.76 0-5-2.24-5-5s2.24-5 5-5 5 2.24 5 5-2.24 5-5 5z"/></svg>';
        } else if (badgeIcon === 'utensils' || badgeIcon === 'cutlery') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M8.1 13.34l2.83-2.83L3.91 3c-1.56 1.56-1.56 4.09 0 5.66l5.19 4.68zm6.78-1.81c1.53.71 3.68.21 5.27-1.38 1.91-1.91 2.28-4.65.81-6.12l-1.59 1.59 1.41 1.41 1.59-1.59c1.46-1.46 4.2-1.1 6.12.81 1.59 1.59 2.09 3.74 1.38 5.27L3.7 19.87l1.41 1.41L12 14.41l6.88 6.88 1.41-1.41L13.41 13l1.47-1.47z"/></svg>';
        } else if (badgeIcon === 'broom') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M19.36 2.72L20.78 4.14l-4.59 4.59-.36-.36c-.39-.39-1.02-.39-1.41 0l-1.41 1.41c-.39.39-.39 1.02 0 1.41l.36.36-7.07 7.07-1.41-1.41c-.39-.39-1.02-.39-1.41 0l-1.41 1.41c-.39.39-.39 1.02 0 1.41l1.41 1.41-1.41 1.41c-.39.39-.39 1.02 0 1.41l1.41 1.41c.39.39 1.02.39 1.41 0l1.41-1.41 1.41 1.41c.39.39 1.02.39 1.41 0l1.41-1.41c.39-.39.39-1.02 0-1.41l-1.41-1.41 1.41-1.41c.39-.39.39-1.02 0-1.41l-7.07-7.07 7.07-7.07 1.41 1.41z"/></svg>';
        } else if (badgeIcon === 'shield-alt' || badgeIcon === 'shield') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>';
        } else if (badgeIcon === 'brain') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-1 17.93c-3.95-.49-7-3.85-7-7.93 0-.62.08-1.21.21-1.79L9 15v1c0 1.1.9 2 2 2v1.93zm6.9-2.54c-.26-.81-1-1.39-1.9-1.39h-1v-3c0-.55-.45-1-1-1H8v-2h2c.55 0 1-.45 1-1V7h2c1.1 0 2-.9 2-2v-.41c2.93 1.19 5 4.06 5 7.41 0 2.08-.8 3.97-2.1 5.39z"/></svg>';
        } else if (badgeIcon === 'compress-arrows-alt' || badgeIcon === 'compress') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M22 16V8c0-1.1-.9-2-2-2H8c-1.1 0-2 .9-2 2v8c0 1.1.9 2 2 2h12c1.1 0 2-.9 2-2zm-11.5 0H8v-2.5h2.5V16zm0-4H8V9.5h2.5V12zm4 4h-2.5v-2.5H15V16zm0-4h-2.5V9.5H15V12z"/></svg>';
        }
        document.getElementById('awardModalIcon').innerHTML = iconHTML;
    } else {
        document.getElementById('awardModalIcon').innerHTML = config.icon;
        document.getElementById('awardDescriptionText').textContent = config.description;
    }
    
    document.getElementById('awardModalIcon').className = 'award-modal-icon ' + config.iconClass;
    
    
    // Show modal
    const modal = document.getElementById('awardModal');
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
}

function closeAwardModal() {
    const modal = document.getElementById('awardModal');
    modal.classList.remove('show');
    document.body.style.overflow = '';
}

// Close on Escape key
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        closeAwardModal();
    }
});

// Scroll Animation Observer
(function() {
    const observerOptions = {
        root: null,
        rootMargin: '0px 0px -100px 0px',
        threshold: 0.1
    };

    const observer = new IntersectionObserver(function(entries) {
        entries.forEach(function(entry) {
            if (entry.isIntersecting) {
                entry.target.classList.add('animate');
                // Once animated, stop observing to improve performance
                observer.unobserve(entry.target);
            }
        });
    }, observerOptions);

    // Observe product cards to trigger all animations within each card simultaneously
    document.addEventListener('DOMContentLoaded', function() {
        // Observe product cards (main trigger)
        const productCards = document.querySelectorAll('.product-card-animate');
        productCards.forEach(function(card) {
            observer.observe(card);
        });

        // Also observe standalone animated elements (FAQ, similar categories, etc.)
        const standaloneElements = document.querySelectorAll('.faq-section.scroll-animate, .similar-categories.scroll-animate, .similar-categories-desktop-content.scroll-animate');
        standaloneElements.forEach(function(element) {
            observer.observe(element);
        });

        // Animate elements that are already in view on page load
        setTimeout(function() {
            productCards.forEach(function(card) {
                const rect = card.getBoundingClientRect();
                const isInView = rect.top < window.innerHeight && rect.bottom > 0;
                if (isInView) {
                    card.classList.add('animate');
                    observer.unobserve(card);
                }
            });
            
            standaloneElements.forEach(function(element) {
                const rect = element.getBoundingClientRect();
                const isInView = rect.top < window.innerHeight && rect.bottom > 0;
                if (isInView) {
                    element.classList.add('animate');
                    observer.unobserve(element);
                }
            });
        }, 100);
    });
})();

// Deep Research Dropdown Functionality
(function() {
    // Level 4: Deep Research is rendered server-side (no AJAX fetch).
    // Keep a tiny init so other logic relying on data-loaded still works.
    document.addEventListener('DOMContentLoaded', function() {
        document.querySelectorAll('.deep-research-toggle-btn[data-product-id]').forEach(function(button) {
            button.setAttribute('data-loaded', 'true');
        });
    });
    
    // Toggle deep research dropdown
    window.toggleDeepResearch = function(button, productID) {
        const contentDiv = document.getElementById('deepResearchContent_' + productID);
        const toggleButton = document.querySelector('.deep-research-toggle-btn[data-product-id="' + productID + '"]');
        const chevron = toggleButton ? toggleButton.querySelector('.deep-research-chevron') : null;
        const container = contentDiv ? contentDiv.closest('.deep-research-dropdown-container') : null;
        
        if (!contentDiv) return;
        
        const isExpanded = contentDiv.style.display !== 'none' && contentDiv.style.display !== '';
        
        if (isExpanded) {
            // Collapse
            contentDiv.style.display = 'none';
            if (chevron) {
                chevron.style.transform = 'rotate(0deg)';
            }
            // Remove expanded accent
            if (container) {
                container.style.borderLeft = '';
                container.style.background = '';
            }
            
            // Mobile: Remove sticky state and scroll to container
            if (window.innerWidth <= 768 && container) {
                toggleButton.classList.remove('deep-research-toggle-btn-sticky');
                // Remove spacer if present
                const spacer = container.querySelector('.deep-research-toggle-spacer');
                if (spacer) {
                    spacer.remove();
                }
                const containerTop = container.getBoundingClientRect().top + window.pageYOffset;
                window.scrollTo({
                    top: containerTop - 95, // Account for sticky headers
                    behavior: 'smooth'
                });
            }
        } else {
            // Expand
            contentDiv.style.display = 'block';
            if (chevron) {
                chevron.style.transform = 'rotate(180deg)';
            }
            // Add expanded accent (left border and background)
            if (container) {
                container.style.borderLeft = '4px solid #3b82f6';
                container.style.background = 'linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%)';
            }
            
            // If content hasn't loaded yet, wait for it
            if (toggleButton && toggleButton.getAttribute('data-loaded') !== 'true') {
                const checkLoaded = setInterval(function() {
                    if (toggleButton.getAttribute('data-loaded') === 'true') {
                        clearInterval(checkLoaded);
                    }
                }, 100);
            }
        }
    };
    
    // Mobile: Sticky toggle button when scrolling within deep research section
    function handleDeepResearchSticky() {
        if (window.innerWidth > 768) {
            // Remove sticky on desktop
            document.querySelectorAll('.deep-research-toggle-btn').forEach(function(btn) {
                btn.classList.remove('deep-research-toggle-btn-sticky');
            });
            return;
        }
        
        const containers = document.querySelectorAll('.deep-research-dropdown-container');
        const stickyThreshold = 95; // Below site header (45px) + second header (50px)
        const scrollY = window.pageYOffset || window.scrollY;
        
        containers.forEach(function(container) {
            const toggleButton = container.querySelector('.deep-research-toggle-btn');
            const contentDiv = container.querySelector('.deep-research-content');
            
            if (!toggleButton || !contentDiv) return;
            
            const isExpanded = contentDiv.style.display !== 'none' && contentDiv.style.display !== '';
            if (!isExpanded) {
                toggleButton.classList.remove('deep-research-toggle-btn-sticky');
                return;
            }
            
            const containerRect = container.getBoundingClientRect();
            const containerTop = containerRect.top;
            const containerBottom = containerRect.bottom;
            
            // Sticky when:
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<div class="seo-scoring-breakdown" style="position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden;" aria-hidden="true">
    
        
                <div class="product-scoring-data" data-product-id="186204" data-product-name="Sprinklr&#x20;Multilingual&#x20;Live&#x20;Chat">
                    <h3>Sprinklr Multilingual Live Chat - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.9 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Sprinklr Multilingual Live Chat excels in providing a comprehensive live chat solution for multilingual support teams, offering extensive language integration capabilities. It is recognized for its adaptability and robust support, making it a top choice for global enterprises. However, its enterprise pricing model may not suit smaller businesses.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented in official product documentation, Sprinklr supports multiple languages within a single chat application, enhancing global customer support.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;multilingual-support&#x2f;multilingual-support-in-live-chat&#x2f;667a674e7bc6fc3c8d2f3078&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Currently, Sprinklr supports 43 languages &mdash; including Arabic, Chinese, French, German, and Spanish. Currently, Sprinklr supports 43 languages &mdash; including Arabic, Chinese &#x28;Traditional and Simplified&#x29;, French, German, Hindi, Japanese, Korean, Spanish &#x28;Latin America&#x29;, and more.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;products&#x2f;customer-service&#x2f;livechat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform includes native video calling and co-browsing capabilities without requiring downloads. Co-browsing will allow agents to get full visibility into the customer&#x27;s screen... Sprinklr Live Chat&#x27;s Co-browsing has the following benefits. No downloads or installations.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;cobrowsing&#x2f;overview&#x2f;646e3ba730f12540269001ac" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Recognized by Forrester as a leader in customer service solutions, highlighting its credibility in the market.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;go.forrester.com&#x2f;research&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        A Forrester Consulting study commissioned by Sprinklr verified a 210&#x25; ROI over three years for a composite organization. Quantified benefits in the form of contact center agent productivity and financial ROI of 210&#x25; over three years
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;customer-service-forrester-tei-report-2024&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Major global brands such as Heineken Brazil use the platform for high-volume customer care. Heineken Brazil leveraged Sprinklr to transform its customer care team... 78&#x25; cases automatically closed.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;stories&#x2f;heineken&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Outlined in published support policies, Sprinklr offers robust customer support to assist with onboarding and utilization.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;support&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users on review platforms describe the user interface as &#x27;primitive and chaotic&#x27; and note memory leak issues. Very primitive and chaotic user interface. Memory leak issues over an extended period of time.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;sprinklr-service&#x2f;reviews&#x3f;page&#x3d;4" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviews highlight that the platform can feel &#x27;overwhelming&#x27; due to extensive features, requiring additional training. One downside is that the platform can sometimes feel overwhelming due to its extensive features... which may require additional training
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;sprinklr-service&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        The &#x27;Self-Serve&#x27; Sprinklr Service Advanced plan starts at &#x24;249 per seat per month. Sprinklr Service Advanced&#x3a; This plan kicks off at &#x24;249 per month.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;sprinklr-pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Additional seats cost &#x24;299 per month, making it expensive for small teams. They will cost you another &#x24;299 per additional seat, per month. So even for a small team of just three people, you&#x27;d be looking at an upfront payment that is just north of &#x24;10,000 USD.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.agorapulse.com&#x2f;blog&#x2f;social-media-management-tools&#x2f;sprinklr-pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Global Scalability &amp; Localization:</strong> 
                                    
                                        9.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed in the company&rsquo;s integration directory, Sprinklr supports integration with major CRM platforms like Salesforce.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Agents can read and respond to customer messages in their own language while the customer sees the response in theirs. English agents will be able to read and respond to Spanish conversations in English. Similarly, customers will be able to read and respond to the English conversation in their native language
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;help&#x2f;articles&#x2f;publishing-functionalities&#x2f;auto-translation-of-messages-in-case-stream&#x2f;63d6d103468ae80d39346edc&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Chatbots can be deployed in over 100 languages across 25&#x2b; channels. With Sprinklr&#x27;s conversational AI platform, you can quickly build and deploy a multilingual chatbot across 25&#x2b; channels &#x28;including voice&#x29; in 100&#x2b; languages.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;blog&#x2f;multilingual-customer-support&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>AI &amp; Automation Capabilities:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Heineken Brazil achieved a 78&#x25; case deflection rate using Sprinklr&#x27;s AI automation. It now assists with 78&#x25; of our consumer interactions, allowing the team to process cases 75&#x25; faster and more accurately.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.sprinklr.com&#x2f;stories&#x2f;heineken&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        AI analyzes conversations to offer agents three suggested smart responses. It uses AI to analyze ongoing conversations and then offers the agent three suggested responses.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.smartcustomerservice.com&#x2f;Articles&#x2f;News-Features&#x2f;Sprinklr-Launches-Live-Chat-for-Customer-Support-135088.aspx" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="186206" data-product-name="LiveAdmins&#x20;Multilingual&#x20;Live&#x20;Chat">
                    <h3>LiveAdmins Multilingual Live Chat - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.7 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> LiveAdmins Multilingual Live Chat excels in providing multilingual support with trained agents, enhancing global customer engagement. While the platform offers strong capabilities and usability, pricing transparency is limited due to custom quotes. It stands out in its category for real-time, 24&#x2f;7 multilingual support.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Supports multiple languages including English, Spanish, French, and Arabic, as documented on the official website.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Features trained agents for real-time customer engagement, enhancing communication efficiency.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform provides &#x27;Zero Hold Time&#x27; technology ensuring visitors are greeted instantly. Its standout &#x27;Zero Hold Time&#x27; technology ensures that visitors are greeted instantly
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Services include a hybrid solution balancing human and AI-driven chats. The perfect balance between human and AI-driven chats.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        8.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Recognized for providing 24&#x2f;7 multilingual customer support, a key differentiator in the industry.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The company has been operating for over 20 years. 20&#x2b; Years of Chat &#x2b; Automation
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Trustpilot rating is currently 2.5 out of 5 stars based on 5 reviews. TrustScore 2.5 out of 5
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;liveadmins.com" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers 24&#x2f;7 availability, ensuring continuous customer support as outlined on the official site.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Clients describe the integration and working process as completely seamless. The experience of the whole journey of working with LiveAdmins has been a completely seamless process for us.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The service eliminates hold times for website visitors. ability to provide zero hold times and proactive engagement
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing is custom and not publicly listed, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Managed live chat service starts at &#x24;399 per month. Starting from as low as &#x24;399
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Software-only plans are available at a lower price point. Starting from as low as &#x24;14.99per seat
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Multilingual Support &amp; Global Reach:</strong> 
                                    
                                        9.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integrates with various CRM systems, enhancing customer data management.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Agents offer service in 5 specific languages. We are the only live chat provider with agents offering service in 5 languages including English, Arabic, Spanish, French and German.
                                                        
                                                            <a href="http&#x3a;&#x2f;&#x2f;livegreeter.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Multilingual support is designed to expand global business reach. Our multilingual live chat services are offered in English, French, Spanish and Arabic
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Service Availability &amp; Response Time:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Adheres to industry-standard security protocols, ensuring data protection.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;multilingual-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The service operates 24&#x2f;7&#x2f;365 with zero hold time. 24&#x2f;7&#x2f;365 Coverage... Zero Hold Time
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.liveadmins.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform ensures immediate greeting of visitors. Its standout &#x27;Zero Hold Time&#x27; technology ensures that visitors are greeted instantly
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;liveadmins" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="186205" data-product-name="Crisp&#x20;Multilingual&#x20;Live&#x20;Chat">
                    <h3>Crisp Multilingual Live Chat - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.7 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Crisp Multilingual Live Chat excels in providing multilingual support with automatic language recognition and real-time translation, making it ideal for global businesses. Its integration capabilities and customizable chatbox enhance usability, though the free plan is limited and lacks telephony support.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Automatic language recognition and real-time translation capabilities are documented in the official product features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customizable chatbox and direct website integration enhance user engagement, as outlined in the product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Crisp Website Chat is capable of translating conversations into over 50 languages in real-time. Capable of translating conversations into over 50 languages, Crisp Website Chat also includes automatic browser language detection
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;realtime-chat-translation&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The translation tool utilizes the Microsoft API to provide accurate translations. Our translation tool uses the Microsoft API to provide accurate translations
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;realtime-chat-translation&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports an omnichannel inbox including Website chat, Email, WhatsApp, Facebook Messenger, Instagram DMs, and SMS. Its shared inbox... does a fantastic job of pulling in conversations from your website&#x27;s live chat, team email addresses, Messenger, WhatsApp, and even SMS messages
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;crisp-live-chat" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Over 700,000 businesses use Crisp for their customer support. Get started for free today and join 700 000 businesses using Crisp
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;crisp&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Decathlon uses Crisp&#x27;s API and integrations to manage customer queries efficiently. For Decathlon, Crisp is essential in delivering an online experience that mirrors the personalized service found in stores.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;testimonials&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Crisp maintains a 4.5 out of 5 star rating on G2 based on user reviews. Crisp. Star Rating. &#x28;183&#x29;4.5 out of 5.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;compare&#x2f;crisp-vs-qualified" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Real-time translation and automatic language adaptation enhance customer interactions, as described in product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviewers cite the platform as easy to use with a simple design and smooth navigation. It got an average rating of 4.6 for Ease of Use... This shows its simple design and smooth navigation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;popproxx.com&#x2f;crisp-chat-review-2024-an-honest-and-detailed-look&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users find the interface takes time to fully understand, particularly for chatbot creation. Takes some time to fully understand the interface
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;chatimize.com&#x2f;reviews&#x2f;crisp&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Mixed reviews exist regarding support, with some users reporting slow or unhelpful responses. Poor customer support and broken features. You have to wait multiple days just to receive a screenshot
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.trustpilot.com&#x2f;review&#x2f;crisp.chat" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing is transparent with a free plan and tiered paid options, though the free plan has limited features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;livechat&#x2f;multilingual-livechat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Crisp charges a flat rate per workspace regardless of the number of conversations. At Crisp, we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The Essentials plan costs &#x24;95&#x2f;month and includes 10 seats. Essentials... &#x24;95 Per month, per workspace... 10 seats included.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        A free plan is available that includes 2 seats and the website chat widget. Free... 2 seats included... Website chat widget.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration with various platforms is documented in the company&#x27;s integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Crisp integrates with major platforms like WordPress, Shopify, WhatsApp, and Slack. Wordpress... Shopify... WhatsApp... Slack... Hubspot... Salesforce
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;category&#x2f;popular&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports syncing contacts between HubSpot&#x2f;Salesforce and Crisp automatically. Sync your contacts between Hubspot and Crisp automatically
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;crisp.chat&#x2f;en&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Developers can use the API and webhooks for custom integrations. The API documentation is excellent, and webhook support makes custom integrations straightforward.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;themarketingagency.ca&#x2f;blog&#x2f;crisp-chat-review-breakdown&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Crisp has achieved ISO&#x2f;IEC 27001&#x3a;2022 and ISO&#x2f;IEC 27017&#x3a;2015 certification. Crisp... is proud to announce the achievement of ISO&#x2f;IEC 27001&#x3a;2022 and ISO&#x2f;IEC 27017&#x3a;2015 certification
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gocrisp.com&#x2f;blog&#x2f;crisp-achieves-iso-iec-27001-and-iso-iec-27017-certification-to-safeguard-information-security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The company has completed the SOC 2 Type II certification process. we recently completed the SOC 2, Type II certification process and have become SOC 2 compliant
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gocrisp.com&#x2f;blog&#x2f;soc-2-certification" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Crisp is GDPR compliant and stores data on servers hosted in the EU. Crisp is GDPR-compliant... All Crisp data is held on servers hosted in the European Union.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.crisp.chat&#x2f;en&#x2f;article&#x2f;whats-crisp-eu-gdpr-compliance-status-nhv54c&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="186212" data-product-name="Futr&#x20;Multilingual&#x20;Chat">
                    <h3>Futr Multilingual Chat - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.6 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Futr Multilingual Chat excels in providing a comprehensive multilingual support solution with AI-driven auto-translation capabilities. It is recognized for its extensive language support and seamless integration capabilities. While the lack of transparent pricing and potential setup complexity are noted, the product remains a top choice for global customer support teams.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Supports over 120 languages with AI-driven auto-translation, enhancing communication across linguistic barriers.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Integration capabilities with existing systems documented in the official product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform auto-translates queries and responses in over 120 languages instantly. Our live chat superpowers will auto-translate queries and responses, making your customer service teams fluent in over 120 languages &mdash; instantly.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        It supports omnichannel integration including Website, WhatsApp, and Facebook Messenger. Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report basic analytics tools lacking advanced insights as a limitation. Basic reporting tools without advanced analytics for detailed insights.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;research.com&#x2f;software&#x2f;reviews&#x2f;futr" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Trusted by major organizations including NHS, Superdrug, and UK Police forces. Trusted by. Superdrug. NHS. Mercedes-Benz. Amazon. ... UK Police.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The company holds ISO&#x2f;IEC 27001 certification. ISO&#x2f;IEC 27001 certification&#x3a; Yes.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Maintains a high rating on review platforms like G2. 4.7 out of 5 stars.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;futr&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        24&#x2f;7 customer support availability outlined in the company&#x27;s support policies.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;support&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Setup is described as &#x27;plug &#x27;n&#x27; play&#x27; with no complex configuration required. Plug &#x27;n&#x27; play. Sign up and start engaging with your workforce today &ndash; no complex set-up here.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;inside-live-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Channel activation is designed to be simple point-and-click. Activate your chat solution on one or many channels. Just point and click - our proprietary channel adapter does the rest.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;futr&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviews indicate the mobile app has fewer features than the desktop version. Underdeveloped mobile app with fewer features than desktop version.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;research.com&#x2f;software&#x2f;reviews&#x2f;futr" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing model requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;multilingual-chat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing tiers are clearly defined&#x3a; Essentials &#x28;&pound;250&#x29;, Growth &#x28;&pound;750&#x29;, and Enterprise &#x28;&pound;1500&#x29;. Essentials... &pound; 250 Monthly... Growth... &pound; 750 Monthly... Enterprise... &pound; 1500 Monthly
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;tier-features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        All plans include unlimited seats, avoiding per-user licensing costs. Unlimited Seats. Don&#x27;t be constrained by seat charging. Spread the load across as many users as fits your organisation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;ai-powered-multi-channel-live-chat-features-futr&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Plans have defined conversation limits &#x28;500, 2000, 5000&#x29; with clear overage fees. Usage &middot; Up to 500 conversations per month. Overages Fee &middot; Up to 100 conversations over limit&#x3a; &pound;0.50 per conversation
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;tier-features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Support, Training &amp; Onboarding Resources:</strong> 
                                    
                                        8.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed in the company&#x27;s integration directory, supporting various CRM and support platforms.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Standard support response time is within 24 hours on weekdays but up to 48 hours on weekends. Weekend response times may extend up to 48 hours due to reduced staffing.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Premium support options offer faster 4-hour response times. Premium Support&#x3a; Available at an additional cost, this level provides expedited response times &#x28;within 4 hours&#x29;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Onboarding includes detailed online training sessions and live demonstrations. We provide detailed online training sessions covering all aspects of our service.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        SOC 2 compliance outlined in published security documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform features a GDPR Service that auto-anonymizes personal data in real-time. Ensure GDPR compliance and safeguard customer privacy by auto-anonymising personal identifiable information in real-time.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;gdpr-service&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Futr holds Cyber Essentials Plus certification in addition to ISO 27001. Cyber essentials plus&#x3a; Yes.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.applytosupply.digitalmarketplace.service.gov.uk&#x2f;g-cloud&#x2f;services&#x2f;502775811940508" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Data is encrypted in transit and at rest with government-grade security. Government Grade Security. Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;futr.ai&#x2f;ai-powered-multi-channel-live-chat-features-futr&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="186209" data-product-name="tawk.to&#x20;Live&#x20;Chat&#x20;Software">
                    <h3>tawk.to Live Chat Software - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.4 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> tawk.to stands out as a leading live chat platform due to its unique offering of a free basic service and optional professional chat agents. Its multilingual support capabilities and ease of integration make it particularly valuable for businesses with diverse customer bases. While customization options are limited, the platform&#x27;s core strengths in providing accessible and effective customer service solutions justify its high scores.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Supports multilingual chat capabilities as documented on the official website, enabling diverse customer interactions.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers optional professional chat agents at &#x24;1&#x2f;hr, providing businesses with expert support resources.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Tawk.to holds over 20&#x25; of the live chat market share and serves more than 265,000 companies. This free tool is the most popular live chat app worldwide, holding over 20&#x25; of the market share and serving more than 265,000 companies.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.techradar.com&#x2f;pro&#x2f;tawkto-review" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform has a 4.6 rating on Capterra and 4.5 on G2, indicating strong user satisfaction. Tawk.to has a 4.5 rating on G2 with 181 reviews and a 4.6 rating on Capterra with 326 reviews.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.smbguide.com&#x2f;review&#x2f;tawkto&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Easy integration with websites and platforms, as outlined in the company&rsquo;s integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Real-time customer service capabilities enhance user experience by reducing response times.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users consistently rate the platform highly for ease of use, with G2 scoring it 9.1&#x2f;10 in this specific metric. For example, on G2, tawk.to scores 9.1&#x2f;10 for Ease of Use compared with other live chat platforms.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tidio.com&#x2f;blog&#x2f;tawk-to-review&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        A common user complaint involves delayed or inconsistent push notifications on the mobile application. The most frequent issue cited in Tawk.to reviews is the unreliability of mobile app notifications, which is a major flaw for a live chat tool.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;blogvault.net&#x2f;tawk-to-review&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        9.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers a 100&#x25; free basic service, lowering barriers to entry for businesses.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Transparent pricing for professional agents at &#x24;1&#x2f;hr, providing clear cost expectations.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The core software is 100&#x25; free with no limits on the number of agents or chat volumes. No. The Desktop and Mobile apps are all 100&#x25; free. We have no intention to charge you for using the software.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Removing the &#x27;Powered by tawk.to&#x27; branding costs a flat fee of &#x24;29 per month &#x28;billed annually&#x29;. Pricing&#x3a; &#x24;348&#x2f;year &#x28;billed annually, &#x24;29&#x2f;month equivalent&#x29; &#x24;39&#x2f;month &#x28;billed monthly&#x29;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;article&#x2f;purchasing-the-remove-branding-and-white-label-add-on" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Businesses can hire chat agents directly through the platform starting at &#x24;1 per hour. Pricing starts at &#x24;1 per hour... &#x24;1 per hour - 24X7-365 &#x28;168 hours a week&#x29; - &#x24;728&#x2f;month.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;article&#x2f;add-on-pricing-and-key-features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration capabilities with popular platforms like WordPress and Shopify, enhancing ecosystem connectivity.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Tawk.to has confirmed they do not currently hold ISO or SOC 2 certification, though they are working towards it. We do not currently hold ISO or SOC 2 certification. However, we are working with a compliance partner to achieve these standards.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;community.tawk.to&#x2f;t&#x2f;obtaining-trusted-security-certification-s&#x2f;4210" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is GDPR compliant and has self-certified for the EU-U.S. Data Privacy Framework. We have submitted our self-certification for the EU-U.S, UK-US and Swiss-U.S. Data Privacy Frameworks... Tawk.to is also registered with the Information Commissioner&#x27;s Office &#x28;ICO&#x29; in the United Kingdom.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;data-protection&#x2f;gdpr-2&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Tawk.to integrates with over 8,000 apps through Zapier. tawk.to integrates with 8000 other apps on Zapier - it&#x27;s the easiest way to automate your work.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;zapier.com&#x2f;apps&#x2f;tawk-to&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform offers a JavaScript API that allows for deep customization and interaction with the chat widget. Javascript API&#x3b; Group Messaging&#x3b; Video &amp; Voice &#x28;Add-on&#x29;...
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.tawk.to&#x2f;features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Support, Training &amp; Onboarding Resources:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Provides comprehensive support and training resources, as documented in their help center.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.tawk.to&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="186211" data-product-name="Wordly&#x3a;&#x20;AI&#x20;Translation&#x20;&amp;&#x20;Captions">
                    <h3>Wordly&#x3a; AI Translation &amp; Captions - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.4 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Wordly excels in providing real-time AI translation and captioning, enhancing accessibility for multilingual support teams. Its comprehensive feature set and commitment to inclusivity position it as a leader in its category, despite limited pricing transparency.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented in official product documentation, Wordly offers real-time translation and captioning for meetings, enhancing multilingual communication.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Provides transcripts and summaries, ensuring no information is lost, as outlined in the product features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports over 2,000 language pairs and 50&#x2b; languages including audio and caption output. Wordly supports over 60 languages and 2,000&#x2b; language pairs, allowing attendees to select their preferred language for translation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;aitools.inc&#x2f;tools&#x2f;wordly" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Features include live AI translation, captions, transcripts, and meeting summaries. Listen to translated audio&#x3b; read translated subtitles&#x3b; read same language captions&#x3b; access text&#x2f;voice transcripts and summaries.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        The platform has been used by millions of attendees across thousands of businesses. Thousands businesses and millions of attendees have used Wordly across tech, financial services, healthcare, manufacturing, education, government...
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Documented case studies exist for large public sector entities. Large U.S. City Reduces Expenses and Boosts Language Access with Live... Wordly AI technology also provided a distinct advantage in neutrality.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;case-study&#x2f;large-city-case-study" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        User-friendly interface documented in official user guides, promoting ease of use for diverse teams.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Attendees do not need to download software or create accounts to join. No downloads or accounts are needed. Attendees join via browser or QR code.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;faq" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Session setup is designed to be rapid and self-serve. organizers can set up a translation session in less than 5 minutes.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.youtube.com&#x2f;watch&#x3f;v&#x3d;CMhU_ldbWFc" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Entry-level packages start at &#x24;750 for 10 hours of translation. Packages start at 10 hours... 10 Hours &#x7c; 1 Language &#x7c; Up to 50 Users &#x7c; &#x24;750
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing includes access to all features like transcripts and glossaries. Pricing includes translation into dozens of languages&#x3b; audio, captioning, and transcriptions&#x3b; onboarding assistance
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;wordly-ai-powered-interpretation&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Direct integration with Cvent allows embedding translation widgets. The Cvent widget allows you to integrate the Wordly App into the Cvent Attendee Hub for your webinars and conferences
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.wordly.ai&#x2f;use-wordly-with-cvent" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        RTMP support enables connection with various streaming platforms. A common way for users and developers to send speech to Wordly for translation is via RTMP streaming
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.wordly.ai&#x2f;rtmp-streaming" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        The platform has achieved SOC 2 Type II compliance. Wordly successfully completed the AICPA Service Organization Control &#x28;SOC&#x29; 2 Type II audit.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;wordly-security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer data is excluded from AI model training. Wordly does not use data from customer meetings and events to train speech recognition and translation models.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.wordly.ai&#x2f;blog&#x2f;trusted-ai-translation" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
</div>