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This guide is one part of a broader picture — explore the full Application Performance Monitoring (APM) category.

Application Performance Monitoring (APM) for SaaS Companies
Albert Richer

Navigating the APM Landscape: Insights for SaaS Companies Looking to Optimize Performance When it comes to Application Performance Monitoring (APM) tools, market research shows that not all solutions are created equal. Analysis of thousands of customer reviews indicates that tools like Datadog and New Relic frequently rank high for their comprehensive features and user-friendly interfaces. Navigating the APM Landscape: Insights for SaaS Companies Looking to Optimize Performance When it comes to Application Performance Monitoring (APM) tools, market research shows that not all solutions are created equal. Analysis of thousands of customer reviews indicates that tools like Datadog and New Relic frequently rank high for their comprehensive features and user-friendly interfaces.

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1
Expert Score
9.1 / 10
518
144
OPEN SOURCE FRIENDLY
ROBUST ALERTING SYSTEM
OPEN SOURCE FRIENDLY
ROBUST ALERTING SYSTEM

Why We Love It

SaaS companies thrive on application performance and reliability, and eG Enterprise APM is designed with this in mind. It offers a comprehensive performance monitoring suite that not only keeps tabs on application performance but also the supporting infrastructure, providing a holistic view. Its AI-driven issue detection and resolution capabilities help companies maintain high application uptime, a critical factor for SaaS success.

Pros

  • End-to-end monitoring
  • AI-powered issue detection
  • Unified view of performance metrics
  • Tailored for SaaS companies
  • 24/7 support

Cons

  • Pricing not transparent
  • May require technical expertise for setup
  • Limited third-party integrations

Custom pricing available upon request

eG Enterprise APM is an all-encompassing solution specifically designed to monitor and enhance the performance of applications and support infrastructure within SaaS companies. It offers a single pane for viewing performance metrics and leverages machine learning to detect and solve issues, thereby directly addressing the need for seamless application functionality and uptime in the SaaS industry.

Pros

  • End-to-end monitoring
  • AI-powered issue detection
  • Unified view of performance metrics
  • Tailored for SaaS companies
  • 24/7 support

Cons

  • Pricing not transparent
  • May require technical expertise for setup
  • Limited third-party integrations
OPEN SOURCE FRIENDLY
ROBUST ALERTING SYSTEM

Why We Love It

SaaS companies thrive on application performance and reliability, and eG Enterprise APM is designed with this in mind. It offers a comprehensive performance monitoring suite that not only keeps tabs on application performance but also the supporting infrastructure, providing a holistic view. Its AI-driven issue detection and resolution capabilities help companies maintain high application uptime, a critical factor for SaaS success.

Pros

  • End-to-end monitoring
  • AI-powered issue detection
  • Unified view of performance metrics
  • Tailored for SaaS companies
  • 24/7 support

Cons

  • Pricing not transparent
  • May require technical expertise for setup
  • Limited third-party integrations

Why We Love It

SaaS companies thrive on application performance and reliability, and eG Enterprise APM is designed with this in mind. It offers a comprehensive performance monitoring suite that not only keeps tabs on application performance but also the supporting infrastructure, providing a holistic view. Its AI-driven issue detection and resolution capabilities help companies maintain high application uptime, a critical factor for SaaS success.

Custom pricing available upon request

eG Enterprise APM is an all-encompassing solution specifically designed to monitor and enhance the performance of applications and support infrastructure within SaaS companies. It offers a single pane for viewing performance metrics and leverages machine learning to detect and solve issues, thereby directly addressing the need for seamless application functionality and uptime in the SaaS industry.

2
Expert Score
9.0 / 10
389
32
USER EXPERIENCE FOCUSED
END-TO-END VISIBILITY

SolarWinds Observability APM

SolarWinds Observability APM
View Website
Free trial available, Contact for enterprise pricing
USER EXPERIENCE FOCUSED
END-TO-END VISIBILITY

Why We Love It

SolarWinds Observability stands out for its comprehensive and integrated approach to application performance monitoring. It not only gathers a wealth of data, but also analyzes it to provide actionable insights, which is invaluable for SaaS companies looking to optimize their applications. The user experience tracking feature further allows companies to understand and improve their customer's journey, making it a favorite among industry professionals.

Pros

  • Holistic performance monitoring
  • Detailed data collection and analysis
  • User experience tracking
  • Customizable dashboards
  • Robust alerting system

Cons

  • Can be complex for beginners
  • Potentially high cost for large enterprises
  • May require technical expertise for advanced features

Free trial available, Contact for enterprise pricing

SolarWinds Observability is an integrated APM solution designed specifically for SaaS companies. It collects and analyzes metrics, logs, traces, and user experience data, providing comprehensive insights into application performance. This helps SaaS businesses to quickly identify, troubleshoot, and resolve performance issues, thereby improving user experience and customer satisfaction.

Pros

  • Holistic performance monitoring
  • Detailed data collection and analysis
  • User experience tracking
  • Customizable dashboards
  • Robust alerting system

Cons

  • Can be complex for beginners
  • Potentially high cost for large enterprises
  • May require technical expertise for advanced features
USER EXPERIENCE FOCUSED
END-TO-END VISIBILITY

Why We Love It

SolarWinds Observability stands out for its comprehensive and integrated approach to application performance monitoring. It not only gathers a wealth of data, but also analyzes it to provide actionable insights, which is invaluable for SaaS companies looking to optimize their applications. The user experience tracking feature further allows companies to understand and improve their customer's journey, making it a favorite among industry professionals.

Pros

  • Holistic performance monitoring
  • Detailed data collection and analysis
  • User experience tracking
  • Customizable dashboards
  • Robust alerting system

Cons

  • Can be complex for beginners
  • Potentially high cost for large enterprises
  • May require technical expertise for advanced features

Why We Love It

SolarWinds Observability stands out for its comprehensive and integrated approach to application performance monitoring. It not only gathers a wealth of data, but also analyzes it to provide actionable insights, which is invaluable for SaaS companies looking to optimize their applications. The user experience tracking feature further allows companies to understand and improve their customer's journey, making it a favorite among industry professionals.

Free trial available, Contact for enterprise pricing

SolarWinds Observability is an integrated APM solution designed specifically for SaaS companies. It collects and analyzes metrics, logs, traces, and user experience data, providing comprehensive insights into application performance. This helps SaaS businesses to quickly identify, troubleshoot, and resolve performance issues, thereby improving user experience and customer satisfaction.

3
Expert Score
8.4 / 10
443
116
REAL-TIME INSIGHTS
AI-POWERED INSIGHTS

ManageEngine's APM for Enterprise SaaS

ManageEngine's APM for Enterprise SaaS
View Website
Free plan available, Paid plans start at $945/year
REAL-TIME INSIGHTS
AI-POWERED INSIGHTS

Why We Love It

ManageEngine's APM solution is a perfect match for SaaS companies, as it ensures that their applications are always running smoothly and efficiently. The predictive analytics feature allows them to anticipate potential issues and address them proactively. This helps to maintain high customer satisfaction, which is crucial in the competitive SaaS industry. With customizable dashboards, companies can have a clear view of their application's performance at a glance.

Pros

  • Deep application monitoring
  • Quick troubleshooting
  • Predictive analytics
  • Customizable dashboards
  • Supports a wide range of applications

Cons

  • Initial set up may be complex
  • May require technical expertise

Free plan available, Paid plans start at $945/year

ManageEngine's Application Performance Management (APM) tool is specifically designed for SaaS companies to ensure optimal application performance and customer satisfaction. It provides deep monitoring, swift troubleshooting, and predictive analytics to prevent application-related issues and maintain seamless user experiences.

Pros

  • Deep application monitoring
  • Quick troubleshooting
  • Predictive analytics
  • Customizable dashboards
  • Supports a wide range of applications

Cons

  • Initial set up may be complex
  • May require technical expertise
REAL-TIME INSIGHTS
AI-POWERED INSIGHTS

Why We Love It

ManageEngine's APM solution is a perfect match for SaaS companies, as it ensures that their applications are always running smoothly and efficiently. The predictive analytics feature allows them to anticipate potential issues and address them proactively. This helps to maintain high customer satisfaction, which is crucial in the competitive SaaS industry. With customizable dashboards, companies can have a clear view of their application's performance at a glance.

Pros

  • Deep application monitoring
  • Quick troubleshooting
  • Predictive analytics
  • Customizable dashboards
  • Supports a wide range of applications

Cons

  • Initial set up may be complex
  • May require technical expertise

Why We Love It

ManageEngine's APM solution is a perfect match for SaaS companies, as it ensures that their applications are always running smoothly and efficiently. The predictive analytics feature allows them to anticipate potential issues and address them proactively. This helps to maintain high customer satisfaction, which is crucial in the competitive SaaS industry. With customizable dashboards, companies can have a clear view of their application's performance at a glance.

Free plan available, Paid plans start at $945/year

ManageEngine's Application Performance Management (APM) tool is specifically designed for SaaS companies to ensure optimal application performance and customer satisfaction. It provides deep monitoring, swift troubleshooting, and predictive analytics to prevent application-related issues and maintain seamless user experiences.

4
Expert Score
7.6 / 10
388
51
HOLISTIC MONITORING
CLOUD-NATIVE READY
HOLISTIC MONITORING
CLOUD-NATIVE READY

Why We Love It

Loggly stands out in the SaaS industry for its dedicated focus on application and infrastructure performance monitoring. Its ability to provide real-time, actionable insights into application performance and system health is invaluable. Plus, its integration with SolarWinds AppOptics allows for robust, detailed visibility of infrastructure, which is particularly crucial for SaaS companies operating in hybrid or cloud-native IT environments. It's a tool built with the unique needs of SaaS companies in mind, delivering a dependable and scalable solution.

Pros

  • In-depth performance insights
  • Hybrid and cloud-native monitoring
  • Integration with SolarWinds AppOptics
  • Real-time data analysis
  • Scalable solution

Cons

  • Potential complexity for new users
  • Customization may be limited

Enterprise pricing available

Loggly is a SaaS-based Application Performance Monitoring (APM) tool designed to empower SaaS companies. It offers comprehensive monitoring for hybrid and cloud-native IT environments, ensuring optimal application performance and system health. Its integration with SolarWinds AppOptics allows for seamless infrastructure visibility and performance insights – a critical need in the SaaS industry.

Pros

  • In-depth performance insights
  • Hybrid and cloud-native monitoring
  • Integration with SolarWinds AppOptics
  • Real-time data analysis
  • Scalable solution

Cons

  • Potential complexity for new users
  • Customization may be limited
HOLISTIC MONITORING
CLOUD-NATIVE READY

Why We Love It

Loggly stands out in the SaaS industry for its dedicated focus on application and infrastructure performance monitoring. Its ability to provide real-time, actionable insights into application performance and system health is invaluable. Plus, its integration with SolarWinds AppOptics allows for robust, detailed visibility of infrastructure, which is particularly crucial for SaaS companies operating in hybrid or cloud-native IT environments. It's a tool built with the unique needs of SaaS companies in mind, delivering a dependable and scalable solution.

Pros

  • In-depth performance insights
  • Hybrid and cloud-native monitoring
  • Integration with SolarWinds AppOptics
  • Real-time data analysis
  • Scalable solution

Cons

  • Potential complexity for new users
  • Customization may be limited

Why We Love It

Loggly stands out in the SaaS industry for its dedicated focus on application and infrastructure performance monitoring. Its ability to provide real-time, actionable insights into application performance and system health is invaluable. Plus, its integration with SolarWinds AppOptics allows for robust, detailed visibility of infrastructure, which is particularly crucial for SaaS companies operating in hybrid or cloud-native IT environments. It's a tool built with the unique needs of SaaS companies in mind, delivering a dependable and scalable solution.

Enterprise pricing available

Loggly is a SaaS-based Application Performance Monitoring (APM) tool designed to empower SaaS companies. It offers comprehensive monitoring for hybrid and cloud-native IT environments, ensuring optimal application performance and system health. Its integration with SolarWinds AppOptics allows for seamless infrastructure visibility and performance insights – a critical need in the SaaS industry.

5
Expert Score
7.3 / 10
545
107
SEAMLESS INTEGRATION
SCALABILITY CHAMPION

Datadog APM

Datadog APM
View Website
Enterprise pricing available
SEAMLESS INTEGRATION
SCALABILITY CHAMPION

Why We Love It

Datadog APM is a favorite among SaaS companies due to its comprehensive real-time performance monitoring and troubleshooting capabilities. Its seamless integration with a multitude of platforms and programming languages, along with the scalability it offers for cloud applications, allows companies to ensure optimal performance of their services. Its unified view of the entire application stack, including infrastructure, logs, and traces, is a standout feature that makes managing complex SaaS applications a breeze.

Pros

  • Real-time performance monitoring
  • Advanced troubleshooting tools
  • Integration with many platforms and languages
  • Scalability for cloud applications
  • Unified view of entire system

Cons

  • Requires technical expertise to use
  • Pricing can be high for small businesses
  • Limited support for legacy systems

Enterprise pricing available

Datadog APM is a robust application performance monitoring solution designed specifically for SaaS companies. Its ability to observe, troubleshoot, and improve cloud-scale applications with all telemetry in context makes it ideal for companies operating in the high-speed, high-demand SaaS environment.

Pros

  • Real-time performance monitoring
  • Advanced troubleshooting tools
  • Integration with many platforms and languages
  • Scalability for cloud applications
  • Unified view of entire system

Cons

  • Requires technical expertise to use
  • Pricing can be high for small businesses
  • Limited support for legacy systems
SEAMLESS INTEGRATION
SCALABILITY CHAMPION

Why We Love It

Datadog APM is a favorite among SaaS companies due to its comprehensive real-time performance monitoring and troubleshooting capabilities. Its seamless integration with a multitude of platforms and programming languages, along with the scalability it offers for cloud applications, allows companies to ensure optimal performance of their services. Its unified view of the entire application stack, including infrastructure, logs, and traces, is a standout feature that makes managing complex SaaS applications a breeze.

Pros

  • Real-time performance monitoring
  • Advanced troubleshooting tools
  • Integration with many platforms and languages
  • Scalability for cloud applications
  • Unified view of entire system

Cons

  • Requires technical expertise to use
  • Pricing can be high for small businesses
  • Limited support for legacy systems

Why We Love It

Datadog APM is a favorite among SaaS companies due to its comprehensive real-time performance monitoring and troubleshooting capabilities. Its seamless integration with a multitude of platforms and programming languages, along with the scalability it offers for cloud applications, allows companies to ensure optimal performance of their services. Its unified view of the entire application stack, including infrastructure, logs, and traces, is a standout feature that makes managing complex SaaS applications a breeze.

Enterprise pricing available

Datadog APM is a robust application performance monitoring solution designed specifically for SaaS companies. Its ability to observe, troubleshoot, and improve cloud-scale applications with all telemetry in context makes it ideal for companies operating in the high-speed, high-demand SaaS environment.

6
Expert Score
7.1 / 10
541
90
PREDICTIVE ANALYTICS
CUSTOMIZABLE DASHBOARDS

Elastic APM

Elastic APM
View Website
Free plan available, Enterprise pricing available
PREDICTIVE ANALYTICS
CUSTOMIZABLE DASHBOARDS

Why We Love It

Elastic APO is a favorite in the SaaS industry, thanks to its open-source nature, providing a lot of flexibility and scalability. It offers deep visibility into application performance, helping to identify and solve issues effectively. This leads to improved user experience and hence, customer retention. The real-time analytics feature enables companies to make data-driven decisions quickly, a critical aspect in the fast-paced SaaS industry.

Pros

  • Open-source software
  • Deep visibility into application performance
  • Easy integration with existing systems
  • Real-time analytics
  • Scalable for large organizations

Cons

  • Limited out-of-the-box alerting
  • Initial setup can be complex
  • Advanced features may require technical expertise

Free plan available, Enterprise pricing available

Designed specifically for SaaS companies, Elastic APM provides OpenTelemetry-native application performance monitoring, offering end-to-end distributed tracing with metrics, logs, and data in context for hybrid cloud applications. Its robust features help in identifying and resolving performance issues quickly, improving the overall user experience.

Pros

  • Open-source software
  • Deep visibility into application performance
  • Easy integration with existing systems
  • Real-time analytics
  • Scalable for large organizations

Cons

  • Limited out-of-the-box alerting
  • Initial setup can be complex
  • Advanced features may require technical expertise
PREDICTIVE ANALYTICS
CUSTOMIZABLE DASHBOARDS

Why We Love It

Elastic APO is a favorite in the SaaS industry, thanks to its open-source nature, providing a lot of flexibility and scalability. It offers deep visibility into application performance, helping to identify and solve issues effectively. This leads to improved user experience and hence, customer retention. The real-time analytics feature enables companies to make data-driven decisions quickly, a critical aspect in the fast-paced SaaS industry.

Pros

  • Open-source software
  • Deep visibility into application performance
  • Easy integration with existing systems
  • Real-time analytics
  • Scalable for large organizations

Cons

  • Limited out-of-the-box alerting
  • Initial setup can be complex
  • Advanced features may require technical expertise

Why We Love It

Elastic APO is a favorite in the SaaS industry, thanks to its open-source nature, providing a lot of flexibility and scalability. It offers deep visibility into application performance, helping to identify and solve issues effectively. This leads to improved user experience and hence, customer retention. The real-time analytics feature enables companies to make data-driven decisions quickly, a critical aspect in the fast-paced SaaS industry.

Free plan available, Enterprise pricing available

Designed specifically for SaaS companies, Elastic APM provides OpenTelemetry-native application performance monitoring, offering end-to-end distributed tracing with metrics, logs, and data in context for hybrid cloud applications. Its robust features help in identifying and resolving performance issues quickly, improving the overall user experience.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1eG Enterprise APM
No No Contact for trial No Yes Yes Not specified Citrix, VMware, Microsoft 365 Yes Contact for pricing
2SolarWinds Observability APM
No No Yes - 30 days No Yes Email/Ticket only Not specified AWS, Azure, Google Cloud, Microsoft 365 Yes Contact for pricing
3ManageEngine's APM for Enterprise SaaS
Yes Yes Yes - 30 days No Yes Yes Not specified AWS, Azure, Google Cloud, Microsoft 365 Yes $945/year
4Loggly Infrastructure & APM
No No Yes - 14 days No Yes Email/Ticket only Not specified AWS, Azure, SolarWinds AppOptics Yes Contact for pricing
5Datadog APM
Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, AWS, Azure, Google Cloud, Kubernetes Yes $31/host/month
6Elastic APM
No Yes Yes - 14 days No Yes Email/Ticket only Not specified AWS, Azure, Google Cloud, Kubernetes Yes Free
1

eG Enterprise APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Citrix, VMware, Microsoft 365
Supports SSO
Yes
Starting Price
Contact for pricing
2

SolarWinds Observability APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Yes - 30 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
AWS, Azure, Google Cloud, Microsoft 365
Supports SSO
Yes
Starting Price
Contact for pricing
3

ManageEngine's APM for Enterprise SaaS

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 30 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
AWS, Azure, Google Cloud, Microsoft 365
Supports SSO
Yes
Starting Price
$945/year
4

Loggly Infrastructure & APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
AWS, Azure, SolarWinds AppOptics
Supports SSO
Yes
Starting Price
Contact for pricing
5

Datadog APM

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, AWS, Azure, Google Cloud, Kubernetes
Supports SSO
Yes
Starting Price
$31/host/month
6

Elastic APM

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
AWS, Azure, Google Cloud, Kubernetes
Supports SSO
Yes
Starting Price
Free

Similar Categories

How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Application Performance Monitoring (APM) products for SaaS companies outlines a methodology centered on several key factors and criteria. Evaluations were based on an analysis of specifications, features, customer reviews, and ratings, with a particular emphasis on the unique needs of SaaS companies, such as scalability, integration capabilities, and real-time monitoring features. Specific considerations that influenced the selection process included ease of use, support services, and pricing models relevant to SaaS environments. The research and analysis approach involved comparing product specifications, analyzing extensive customer feedback, reviewing aggregated ratings, and evaluating the price-to-value ratio to determine the most effective APM solutions for SaaS providers.

Verification

  • Products evaluated through comprehensive research and analysis of performance metrics and user feedback.
  • Rankings based on a thorough examination of industry benchmarks and customer satisfaction ratings.
  • Selection criteria focus on key APM features critical to optimizing SaaS application performance.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Application Performance Monitoring (APM) for SaaS Companies

What makes a application performance monitoring (apm) for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your application performance monitoring (apm) for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of application performance monitoring (apm) for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means