Evaluating Top HRIS Platforms with Integrated Payroll and Benefits: What the Data Actually Tells Us In the landscape of HRIS platforms with integrated payroll and benefits, market research indicates that user-friendly interfaces and robust customer support are paramount. Comparative analysis of product specifications shows that platforms like Gusto and BambooHR frequently receive positive ratings for their intuitive designs and seamless integrations. Customer feedback trends suggest that while many users appreciate the comprehensive reporting features offered by ADP, others find its complexity somewhat overwhelming. In fact, a significant portion of users report feeling that Gusto’s straightforward approach may assist with faster onboarding processes. Interestingly, studies suggest that pricing can vary widely; platforms such as Paychex offer tiered pricing models that cater to businesses of all sizes, while Zenefits is often noted for its all-in-one solution that may be attractive to startups. However, many consumers suggest that features marketed as "cutting-edge" often underdeliver, leading to an overall user experience that feels more like a trendy cafe with bad Wi-Fi than a reliable workhorse.Evaluating Top HRIS Platforms with Integrated Payroll and Benefits: What the Data Actually Tells Us In the landscape of HRIS platforms with integrated payroll and benefits, market research indicates that user-friendly interfaces and robust customer support are paramount.Evaluating Top HRIS Platforms with Integrated Payroll and Benefits: What the Data Actually Tells Us In the landscape of HRIS platforms with integrated payroll and benefits, market research indicates that user-friendly interfaces and robust customer support are paramount. Comparative analysis of product specifications shows that platforms like Gusto and BambooHR frequently receive positive ratings for their intuitive designs and seamless integrations. Customer feedback trends suggest that while many users appreciate the comprehensive reporting features offered by ADP, others find its complexity somewhat overwhelming. In fact, a significant portion of users report feeling that Gusto’s straightforward approach may assist with faster onboarding processes. Interestingly, studies suggest that pricing can vary widely; platforms such as Paychex offer tiered pricing models that cater to businesses of all sizes, while Zenefits is often noted for its all-in-one solution that may be attractive to startups. However, many consumers suggest that features marketed as "cutting-edge" often underdeliver, leading to an overall user experience that feels more like a trendy cafe with bad Wi-Fi than a reliable workhorse. When considering lifestyle fits, organizations in dynamic environments often prefer solutions with mobile accessibility—ADP’s mobile app is frequently highlighted as a strong point. As for climate considerations, a growing number of companies report looking for software that aligns with remote work trends, especially in today’s hybrid work environment. Did you know that BambooHR was founded by a group of friends who were frustrated by clunky HR processes? It’s a testament to how necessity breeds innovation! Ultimately, while the data points to various strengths and weaknesses, the best choice will depend on your specific business needs—after all, choosing an HRIS is like picking a favorite pizza topping; it really depends on what you’re into!
NEOGOV's HRIS software is specifically designed for the public sector, consolidating all employee data, benefits, time, and payroll into a single, streamlined system. Built with government and public sector specifics in mind, it addresses industry needs for high security, compliance, and comprehensive yet easy-to-manage HR tasks.
NEOGOV's HRIS software is specifically designed for the public sector, consolidating all employee data, benefits, time, and payroll into a single, streamlined system. Built with government and public sector specifics in mind, it addresses industry needs for high security, compliance, and comprehensive yet easy-to-manage HR tasks.
ENTERPRISE-READY
TOP CUSTOMER SUPPORT
Best for teams that are
Public sector agencies (government, higher education) with complex compliance needs.
Organizations managing unionized workforces, bargaining units, and step-and-scale pay.
Skip if
Private sector businesses (retail, manufacturing, tech) or non-government entities.
Small companies needing a simple, low-cost tool without public sector compliance features.
Expert Take
Our analysis shows NEOGOV is a dominant force for public sector HR because it natively solves problems that break generalist platforms, such as complex retro pay calculations, union-specific benefits eligibility, and position control. Research indicates its FedRAMP authorization and CJIS compliance make it uniquely qualified for secure government use. While the interface is aging, the depth of compliance features is unmatched for this niche.
Pros
Native FLSA & retro pay calculations
FedRAMP & SOC2 security certified
Built-in civil service compliance
Massive public sector user base
Integrated applicant tracking & onboarding
Cons
Outdated user interface design
Inconsistent customer support quality
No transparent public pricing
Mobile experience limitations
Implementation can be complex
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR functionalities specifically tailored for public sector complexities like union management, fund accounting, and civil service compliance.
What We Found
NEOGOV offers a comprehensive suite purpose-built for government, featuring native handling of complex retro pay, FLSA calculations, step-and-scale compensation, and multi-position logic that generalist HRIS platforms often lack.
Score Rationale
The score is high because the product natively handles complex public sector requirements (retro pay, union rules) that typically require workarounds in other systems, though some users note module fragmentation.
Supporting Evidence
Capabilities include tracking compensation structures for employees paid through grades and steps, and automating anniversary or step progressions. Step and Scale Rates: Track your compensation structure for employees paid through grades and steps. Automate employee anniversary or other step progressions through flexible rules.
— neogov.com
The system natively handles public sector complexities including FLSA retro calculations, salary administration with effective dating, and job/fund costing. It is an out-of-the-box solution that is also flexible to accommodate the complexities of the public sector by including things like: FLSA and Retro Calculations. Salary Administration. Effective Dating. Job/Fund Costing.
— neogov.com
Built with government and public sector specifics in mind, addressing industry needs for high security and compliance.
— neogov.com
Documented in official product documentation, NEOGOV consolidates employee data, benefits, time, and payroll into a single system.
— neogov.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption rates within government agencies, federal authorizations, and longevity in the public sector market.
What We Found
NEOGOV is a dominant player in the public sector, serving over 6,000 agencies and achieving FedRAMP authorization, a rigorous security standard that validates its suitability for federal and state government use.
Score Rationale
The score reflects its status as a category leader with massive adoption (6,000+ agencies) and high-bar certifications like FedRAMP which are rare for HRIS competitors.
Supporting Evidence
The platform has achieved FedRAMP authorization, validating its security for federal agency use. NEOGOV is FedRAMP Certified... FedRAMP Moderate Authorized, listed on the FedRAMP Marketplace
— neogov.com
NEOGOV serves over 6,000 government organizations and 13,000 public sector agencies across federal, state, and local levels. 25 years of experience, trusted by over 13,000 public sector agencies across federal, state, and local levels.
— neogov.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of navigation, mobile accessibility, and the quality of customer support and implementation.
What We Found
While functional, the user experience receives mixed reviews; some users describe the UI as outdated or '1990s' style, and there are documented complaints regarding the quality of customer support and implementation processes.
Score Rationale
This category scores lower due to verifiable user complaints about an antiquated user interface and inconsistent support experiences, despite the software's functional robustness.
Supporting Evidence
Some customers report frustration with the customer service team, citing training issues and difficulty getting answers. Neogov customer service is the worst... Their customer service team is all new so it's been rough.
— reddit.com
Users have criticized the user interface for appearing outdated and lacking mobile usability. The UI looked like it was from the 1990s... I don't understand HOW they can be this badly laid out, and completely unusable on a mobile device.
— reddit.com
Streamlined user experience designed for non-tech savvy individuals, as documented on the product page.
— neogov.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures, public availability of costs, and the balance of features versus total cost of ownership.
What We Found
Pricing is not publicly transparent and is customized based on agency size and needs; however, reviews generally cite it as affordable and cost-effective for the public sector compared to enterprise ERPs.
Score Rationale
The score is impacted by the lack of public pricing (typical for enterprise sales) but buoyed by user sentiment that it offers good value for money compared to larger, generalist competitors.
Supporting Evidence
Users often find the solution cost-effective for the public sector, though add-on modules can increase costs. Some reviewers find NEOGOV to be a good value for money... However, some users report high costs for extra modules
— getapp.com
Pricing is customized based on agency size and product selection, with no public pricing tier list available. Our pricing is based on a number of factors, including which products you're interested in and how large your agency is.
— info.neogov.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications relevant to government data, such as FedRAMP, SOC 2, CJIS, and HIPAA compliance.
What We Found
NEOGOV maintains an industry-leading security posture with FedRAMP authorization, SOC 2 Type II certification, and compliance with CJIS and HIPAA, making it highly suitable for sensitive government data.
Score Rationale
This is a near-perfect score because FedRAMP authorization is an exceptionally high bar that few HRIS vendors meet, distinguishing it as a secure choice for government.
Supporting Evidence
The platform supports Criminal Justice Information Services (CJIS) compliance, essential for law enforcement agencies. CJIS certified, HIPAA security rule certified PCI-DSS self-certified.
— neogov.com
NEOGOV holds multiple high-level security certifications including SOC 2 Type II and NIST 800-53 Moderate. NEOGOV is SOC2 Type II 5 trust principles certified, NIST 800.53 Moderate certified, FedRAMP Ready, StateRAMP Fast Track Ready, CJIS certified
— neogov.com
Outlined in published security policies, NEOGOV meets high security standards required by public sector organizations.
— neogov.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for a marketplace of partners, open APIs, and pre-built connectors to common government software (ERPs, background checks).
What We Found
The platform offers a marketplace with 40+ vendors and supports RESTful API integrations, with specific partnerships for background checks (Checkr, Verified First) and testing (eSkill) that streamline government hiring.
Score Rationale
A strong score due to a dedicated marketplace and API availability, though the ecosystem is smaller than massive private-sector HRIS giants like Workday.
Supporting Evidence
The platform offers a flexible API to connect with other software systems. Our flexible API makes it easy to integrate the NEOGOV platform with any software
— neogov.com
NEOGOV maintains a marketplace of over 40 vendors for seamless data sharing. NEOGOV's partnership with 40+ vendors provides our customers with access to a marketplace of solutions that integrate directly with the NEOGOV platform
— blog.neogov.com
Listed in the company's integration directory, NEOGOV supports integration with various public sector systems.
— neogov.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users note that costs can increase significantly with additional modules and that pricing is not transparently bundled.
Impact: This issue had a noticeable impact on the score.
A comprehensive, all-in-one human capital management (HCM) system that combines HR, benefits, and payroll functionalities. Specifically tailored to businesses in need of a powerful, streamlined solution to managing employee data, Inova Payroll addresses the unique needs of HR professionals by providing a centralized platform for payroll processing, benefits administration, and HR management.
A comprehensive, all-in-one human capital management (HCM) system that combines HR, benefits, and payroll functionalities. Specifically tailored to businesses in need of a powerful, streamlined solution to managing employee data, Inova Payroll addresses the unique needs of HR professionals by providing a centralized platform for payroll processing, benefits administration, and HR management.
SMALL BIZ FRIENDLY
SCALABLE SOLUTION
Best for teams that are
SMBs to mid-market firms (1-1,000 employees) needing unified payroll and HR.
Industries like construction or field services using ServiceTitan integrations.
Skip if
Businesses seeking a standalone HRIS without switching payroll providers.
Large global enterprises requiring complex international payroll management.
Expert Take
Our analysis shows Inova Payroll effectively bridges the gap between enterprise technology and boutique service. By reselling the powerful UKG Ready platform, it delivers top-tier functionality (like geospatial tax tracking) while wrapping it in a high-touch service model that includes dedicated account managers. Research indicates this combination yields an NPS of 63, nearly double the industry average, making it a standout choice for mid-sized businesses that need robust tech but refuse to be treated as just a ticket number.
Pros
Dedicated account manager for every client
Powered by robust UKG Ready technology
Geospatial intelligence for accurate tax filing
High Net Promoter Score (63)
Unified database for HR and Payroll
Cons
Steep learning curve for new users
Reporting features can be complex
No transparent public pricing
Mobile app lacks some desktop features
Implementation can be time-consuming
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR modules, payroll automation features, and the robustness of the underlying technology stack.
What We Found
Inova offers a unified HCM platform covering payroll, time & labor, benefits administration, and talent management. As the largest reseller of UKG Ready, it leverages enterprise-grade technology featuring geospatial tax identification and real-time analytics.
Score Rationale
The score reflects the robustness of the UKG Ready engine it is built upon, offering deep functionality, though it is a reseller implementation rather than proprietary proprietary tech.
Supporting Evidence
The platform utilizes geospatial intelligence for precise tax jurisdiction identification. Identify the appropriate local tax jurisdiction based on the employee's home address and work address with geospatial intelligence.
— inovapayroll.com
Inova is the largest reseller of the UKG Ready suite nationwide, providing a unified platform for payroll, HR, and time. Inova has operated as the largest nationwide reseller of the UKG Ready suite, providing clients with hands-on HR support and benefits administration.
— techintelpro.com
Extensive benefits administration capabilities are outlined in the platform's feature set, supporting diverse employee needs.
— inovapayroll.com
Documented in official product documentation, Inova Payroll offers comprehensive HR, benefits, and payroll functionalities in a single platform.
— inovapayroll.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry awards, client volume, growth consistency, and major corporate milestones like acquisitions.
What We Found
Inova is an 8-time Inc. 5000 honoree (achieved by <1% of companies) and serves over 5,500 clients. Its credibility is cemented by a definitive agreement to be acquired by UKG, the developer of its core technology.
Score Rationale
Being acquired by the platform's original developer (UKG) and making the Inc. 5000 list eight times indicates exceptional market stability and trust.
Supporting Evidence
UKG entered a definitive agreement to acquire Inova Payroll to strengthen its SMB support. UKG Inc.... has entered into a definitive agreement to acquire Inova Payroll... to bring our service-driven approach to an expanding community of small and mid-sized businesses.
— ukg.com
Inova Payroll has made the Inc. 5000 list of fastest-growing private companies eight times. This achievement marks the company's 8th appearance on the Inc. 5000, a rare honor earned by less than 1% of all recipients since the list's inception.
— inovapayroll.com
Referenced by HR Tech Outlook as a top HR software provider, highlighting its industry presence.
— hrtechoutlook.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of navigation, mobile accessibility, and overall user satisfaction ratings.
What We Found
Users consistently praise the 'dedicated support' model which enhances the experience, though some report a 'steep learning curve' and difficulties with report navigation. The platform holds a high 4.4/5 rating on G2.
Score Rationale
While the interface can be complex for new users, the high-touch service model significantly elevates the overall customer experience score.
Supporting Evidence
The platform has a 4.4 out of 5 star rating based on G2 reviews. 4.4 out of 5 stars overall rating. Nearly 600 verified reviews and counting.
— inovapayroll.com
Users report the system makes weekly payroll easy but note a learning curve. Inova Payroll is very easy to use. It makes weekly payroll a breeze... [but] Users face a steep learning curve... making navigation and implementation challenging.
— g2.com
The platform's user-friendly interface is documented in user guides, facilitating ease of use for HR professionals.
— inovapayroll.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing visibility, contract flexibility, and the perceived value relative to feature set and support.
What We Found
Inova uses a quote-based pricing model with no public transparency, which is common for mid-market solutions. However, clients report high value due to the bundled 'white-glove' service and robust features.
Score Rationale
The score is limited by the lack of transparent public pricing, but bolstered by strong client retention and value-for-money sentiment in reviews.
Supporting Evidence
Users find the cost reasonable given the level of customer service. The cost is definitely reasonable and with the great customer service, you can't beat them!
— g2.com
Pricing is not publicly available and requires a custom quote. Inova Payroll has not provided pricing information for this product or service... Contact Inova Payroll to obtain current pricing.
— g2.com
Pricing requires custom quotes, limiting upfront cost visibility, but enterprise pricing is available.
— inovapayroll.com
9.4
Category 5: Support & Service Quality
What We Looked For
We analyze support channels, response times, availability of dedicated account managers, and client satisfaction metrics.
What We Found
Inova differentiates itself with a 'dedicated support team' model rather than a call center. They boast a Net Promoter Score (NPS) of 63, significantly higher than the industry average of 34.
Score Rationale
This is the product's standout category; the dedicated account manager model and exceptionally high NPS score justify a near-perfect rating.
Supporting Evidence
Inova reports a Net Promoter Score of 63, double the national provider average. Our clients have rated us among the best in the industry with a net promoter score of 63, which is double the average score of 34 for the national providers.
— dwscbcy9jc8hm.cloudfront.net
Inova provides a dedicated support team instead of a generic call center. When you partner with us, you won't be dialing a generic 1-800 number... Instead, you'll be provided with a dedicated support team of experienced professionals.
— inovapayroll.com
Listed in the company's integration directory, Inova Payroll supports integration with various third-party applications.
— inovapayroll.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine security certifications (SOC, ISO), data encryption standards, and compliance tools for tax and labor laws.
What We Found
The platform is SOC 1 Type II audited and hosted on ISO 27001 compliant infrastructure. It includes advanced compliance features like geospatial tax identification and automated reciprocity withholding.
Score Rationale
Scores highly due to rigorous third-party audits (SOC 1 Type II) and advanced built-in compliance tools that automate complex multi-state tax scenarios.
Supporting Evidence
The system automates tax compliance using geospatial data. Identify the appropriate local tax jurisdiction based on the employee's home address and work address with geospatial intelligence.
— inovapayroll.com
Inova completes annual SOC 1 Type II audits and uses ISO 27001 compliant hosting. Inova completes an annual SOC 1 Type II Audit. Our HCM solution is hosted and managed on the ISO 27001 and SSAE 18 Type II-compliant Google Cloud Platform.
— inovapayroll.com
SOC 2 compliance is outlined in published security documentation, ensuring data protection standards.
— inovapayroll.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Mobile app functionality is described by some users as underwhelming compared to the desktop experience.
Impact: This issue had a noticeable impact on the score.
Complete Payroll Solutions is an all-in-one HR, Payroll, and Benefits software that simplifies compliance and makes payroll management more efficient. It offers customizable HR and benefits to accommodate the diverse needs of various workforces, making it ideal for industry professionals who require flexibility and expert advice.
Complete Payroll Solutions is an all-in-one HR, Payroll, and Benefits software that simplifies compliance and makes payroll management more efficient. It offers customizable HR and benefits to accommodate the diverse needs of various workforces, making it ideal for industry professionals who require flexibility and expert advice.
COMPLIANCE CHAMPION
Best for teams that are
SMBs in the Northeast US seeking a high-touch payroll and benefits service partner.
Organizations preferring outsourced payroll services over a DIY software-only approach.
Skip if
Businesses wanting a purely self-service, proprietary SaaS platform.
Companies seeking a global payroll solution or native enterprise HRIS.
Expert Take
Research indicates that Complete Payroll Solutions stands out for its 'dedicated specialist' support model, ensuring clients work with the same contact rather than a call center. Our analysis highlights their exceptional pricing transparency, a rarity in the payroll industry, allowing businesses to budget accurately without sales calls. While the software covers essential HR and payroll needs, the high-touch service is the primary differentiator for domestic SMBs.
Pros
Dedicated payroll specialist for every client
Transparent pricing published online
Integrated benefits and HR administration
Classic phone/fax payroll option available
SOC 1 Type 2 audited
Cons
Data breach reported in March 2024
No native international payroll support
Interface has a learning curve
Lacks automated data entry error flags
Not BBB Accredited
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of payroll features, tax filing automation, and HR integrations suitable for small to mid-sized businesses.
What We Found
The platform offers comprehensive domestic payroll, tax filing, and benefits administration but lacks native international payroll capabilities and some advanced automation features found in competitors.
Score Rationale
The score reflects a solid feature set for US-based SMBs, anchored by robust tax and benefits tools, but limited by the absence of global payroll support.
Supporting Evidence
The platform integrates HR, benefits, and payroll into a single solution. Complete Payroll Solutions is a privately-held... one-stop alternative that efficiently integrates HR, Benefits, and Payroll solutions
— completepayrollsolutions.com
It does not offer international payroll services, limiting its use for multinational companies. it does not offer tip credits, lifetime accounts, or international payroll services.
— thesmbguide.com
The software includes multi-state payroll, garnishment management, and gross-to-net calculations. The software includes multi-state payroll, garnishment management, gross-to-net calculations, and comprehensive tax filing.
— thesmbguide.com
Comprehensive compliance support is outlined in the platform's documentation, simplifying regulatory adherence.
— completepayrollsolutions.com
Documented in official product documentation, Complete Payroll Solutions offers customizable HR and benefits to meet diverse workforce needs.
— completepayrollsolutions.com
8.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry reputation, years in business, accreditation status, and security track record.
What We Found
While the company has over 18 years of experience and 10,000+ clients, its credibility is impacted by a significant 2024 data breach and a lack of BBB accreditation.
Score Rationale
Despite a strong client base and longevity, the score is penalized due to the recent data breach and lack of BBB accreditation which affects trust.
Supporting Evidence
A data breach in March 2024 exposed sensitive client employee data. On or around March 10, 2024, Complete Payroll Solutions noticed unusual activity... compromised data included addresses, Social Security numbers, driver's license numbers
— classaction.org
Complete Payroll Solutions is not accredited by the Better Business Bureau. Complete Payroll Solutions is NOT a BBB Accredited Business.
— bbb.org
The company serves over 10,000 clients and has been in business for over 18 years. Complete Payroll Solutions has been providing outsourced payroll services to companies for over 18 years. While we have over 10,000 clients...
— completepayrollsolutions.com
Referenced by HR Tech Outlook as a top HR solution provider, enhancing credibility.
— hrtechoutlook.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface intuitiveness, ease of navigation, and the quality of the user experience.
What We Found
Users value the dedicated account representative model which aids usability, though some report a learning curve with the interface and a lack of automated error flagging.
Score Rationale
The high-touch service model significantly boosts the experience score, counterbalancing reports of a non-intuitive interface and manual data entry risks.
Supporting Evidence
Reviews mention a lack of automated checks to prevent human error during data entry. There is a constant possibility of making a human error. Because currently, there are no automated checks in place that flag when inputted information may be incorrect.
— softwarefinder.com
Some users find the interface unique and requiring time to learn. Its a great tool, the interface is unique and however takes a little time to get use to.
— softwarefinder.com
Users appreciate having a dedicated account representative for support. I really like having an account representative who can make changes for me and is accessible to answer any questions I may have.
— softwarefinder.com
The platform's easy-to-use interface is highlighted in user guides, facilitating straightforward HR tasks.
— completepayrollsolutions.com
9.3
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, competitiveness, and the value provided relative to cost.
What We Found
The company offers exceptional transparency by publishing detailed pricing packages online, a rarity in the industry, with competitive rates for small businesses.
Score Rationale
This category scores very high due to the public availability of clear pricing tiers, allowing businesses to budget without requiring a sales quote.
Supporting Evidence
They offer a 'Classic' payroll option for phone/fax input at a lower cost. You would pay $54 for classic payroll per pay period... While Classic payroll provides cost savings, our packages include more services
— completepayrollsolutions.com
The Workforce package is transparently priced at $70/month base plus $12 per employee. Workforce has a $12 Per Employee Per Month (PEPM) cost plus a $70 base fee a month.
— completepayrollsolutions.com
Pricing starts at $23.00 per payroll run plus $2.00 per employee. Complete Payroll Solutions' pricing starts at $23.00 per payroll run plus $2.00 per employee per payroll run.
— thesmbguide.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— completepayrollsolutions.com
9.2
Category 5: Support, Training & Onboarding Resources
What We Looked For
We assess the quality of customer support, availability of training resources, and onboarding assistance.
What We Found
The service distinguishes itself with a dedicated payroll specialist for every client, ensuring consistent, personalized support rather than a call center model.
Score Rationale
The dedicated specialist model is a premium feature that justifies a high score, as it directly addresses a common pain point in the payroll industry.
Supporting Evidence
Support includes options for phone, email, and live chat. Customer support: Phone, email, and live chat.
— thesmbguide.com
New clients receive a dedicated representative to guide them through the first payroll. you'll be assigned a new client representative who will help you every step of the way until you run your first payroll.
— completepayrollsolutions.com
Clients are assigned a permanent certified payroll specialist. With Complete Payroll Solutions, you get a dedicated payroll specialist assigned to you with any of our three packages
— completepayrollsolutions.com
7.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine data security measures, compliance certifications, and history of security incidents.
What We Found
While SOC 1 audited, the company suffered a significant data breach in 2024 involving SSNs, leading to class action investigations and alleged notification delays.
Score Rationale
The score is significantly penalized below the premium threshold due to the documented 2024 data breach and the severity of the data exposed.
Supporting Evidence
Lawsuits allege the company delayed notifying affected individuals for over a month. Complete Payroll Solutions waited over a month to notify affected employees about the March hack, finally sending notifications on April 25, 2024
— joinclassactions.com
A data breach in March 2024 exposed Social Security numbers and financial details. compromised data included addresses, Social Security numbers, driver's license numbers, financial details and health insurance information.
— classaction.org
The company undergoes annual SOC 1 audits. Audited every year, our SOC 1 report ensures security, confidentiality and availability.
— completepayrollsolutions.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report a lack of automated error checking during data entry, increasing the risk of human error.
Impact: This issue had a noticeable impact on the score.
Kelly Benefits delivers a comprehensive, integrated solution for payroll, HRIS and employee benefits. It's specifically designed for businesses seeking to streamline their HR operations and enhance accuracy. The platform's unified approach addresses the needs of HR professionals in managing employee data, payroll, and benefits all in one place.
Kelly Benefits delivers a comprehensive, integrated solution for payroll, HRIS and employee benefits. It's specifically designed for businesses seeking to streamline their HR operations and enhance accuracy. The platform's unified approach addresses the needs of HR professionals in managing employee data, payroll, and benefits all in one place.
ALL-IN-ONE EFFICIENCY
SEAMLESS INTEGRATION
Best for teams that are
Organizations using Kelly for benefits brokerage wanting tight payroll integration.
Companies seeking a 'Total Benefits Solution' to bridge HRIS and payroll gaps.
Skip if
Businesses not utilizing Kelly Benefits for insurance or brokerage services.
Companies wanting a standalone SaaS HRIS without tied-in brokerage services.
Expert Take
Our analysis shows Kelly Benefits offers a unique value proposition by combining their proprietary benefits technology with the enterprise-grade power of UKG Ready in their Premier plan. Research indicates they are exceptionally transparent with pricing, publishing exact base and per-employee fees online—a rarity in the HRIS market. However, based on documented security incidents, potential users must weigh these features against the significant data breach reported in late 2024.
Pros
Transparent pricing ($50 Base + $11 PEPM)
Premier plan powered by UKG Ready
Integrates with 70+ insurance carriers
Dedicated service representatives available
No outsourcing of platform development
Cons
Massive 2024 data breach (550k+ records)
Mobile app lacks native functionality
Complex login across multiple portals
Breach notification delays reported
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of payroll features, benefits administration tools, and HRIS functionality available to support complex workforce needs.
What We Found
The platform combines proprietary benefits technology (KTBSonline) with the robust UKG Ready engine for its Premier plan, covering payroll, timekeeping, and talent management.
Score Rationale
The score reflects the high capability of the UKG-powered Premier tier, though the proprietary Essentials tier offers more basic functionality.
Supporting Evidence
KTBSonline serves as a proprietary Total Benefits Solution for enrollment and eligibility management. KTBSonline, Kelly Benefits' proprietary Total Benefits Solution® technology... simplifies and streamlines the often-confusing issues around HR benefits administration.
— kellybenefits.com
The Premier Plan is powered by UKG's best-in-class technology, offering automated payroll and built-in tax compliance. Kelly Benefits Payroll Premier, our enhanced platform powered by UKG's best-in-class technology, offers the tools and expertise you need to stay ahead.
— kellybenefits.com
Documented in official product documentation, the platform integrates payroll, HRIS, and benefits management into a single solution.
— kellybenefits.com
7.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, history of reliability, security track record, and industry standing.
What We Found
While the company has a long history (est. 1976) and BBB accreditation, a significant data breach in late 2024 impacting over 550,000 individuals severely impacts trust.
Score Rationale
The score is penalized significantly below the 8.0 threshold due to a documented massive data breach exposing sensitive personal and financial information.
Supporting Evidence
The company is BBB Accredited with an A+ rating. Kelly Benefits is BBB Accredited... BBB Rating A+
— bbb.org
A data breach occurring in December 2024 compromised the data of 553,660 individuals. The latest update submitted to the Maine AGO... shows that the cybersecurity incident has impacted more than 553,000 individuals.
— securityweek.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, mobile app performance, and ease of navigation.
What We Found
Users report that the mobile app functions primarily as a website wrapper with login difficulties, though the desktop interface is generally regarded as functional.
Score Rationale
The score is lowered by consistent user complaints regarding the mobile application's authentication loops and lack of native features.
Supporting Evidence
The platform offers a single point of entry for brokers, employers, and employees. KTBSonline offers a single point of entry for brokers, employers and employees.
— kellybenefits.com
Mobile app reviews cite frustration with login loops and the app merely linking to the website. It's NOT an app. It's a LINK to the website... Authenticator number is not accepted. Very frustrating to get logged in.
— play.google.com
The platform is noted for its user-friendly interface, enhancing the user experience.
— kellybenefits.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, publicly available pricing structures and competitive value for the features offered.
What We Found
Kelly Benefits offers exceptional transparency with specific base fees and PEPM rates published directly on their website for multiple plan tiers.
Score Rationale
This category scores highly because the vendor publishes exact pricing (e.g., $50 Base + $11 PEPM), which is rare and highly transparent for this industry.
Supporting Evidence
The Comprehensive plan is listed at $80 Base plus $13 PEPM. Comprehensive... $80 Base. Plus $13 PEPM.
— kellybenefits.com
The Essentials plan costs $50 Base plus $11 PEPM. Essentials... $50 Base. Plus $11 PEPM.
— kellybenefits.com
We examine the platform's ability to connect with third-party carriers, accounting software, and other HR tools.
What We Found
The platform boasts integrations with over 70 leading carriers and major accounting systems, supported by a dedicated integration team.
Score Rationale
The high score is justified by the documented extensive carrier network and the ability to integrate with major ERPs like Oracle and Workday.
Supporting Evidence
Integration services cover API and flat files for systems like Oracle, Workday, and ADP. Kelly Benefits not only seamlessly integrates with virtually every HRIS and payroll system in the industry, including Oracle, Workday, Lawson, ADP...
— kellybenefits.com
The Marketplace features customized quoting and integration with over 70 leading carriers. Enjoy the convenience of customized quoting capabilities for over 70 leading carriers.
— kellybenefits.com
Listed in the company's integration directory, the platform supports various third-party integrations.
— kellybenefits.com
6.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the vendor's security protocols, compliance certifications, and history of data protection incidents.
What We Found
Despite stated security programs, a massive breach in late 2024 exposed sensitive data (SSNs, medical info) of over half a million individuals.
Score Rationale
This score is significantly penalized due to the severity and scale of the documented 2024 data breach, which indicates a critical vulnerability.
Supporting Evidence
The breach affected 553,660 individuals across multiple client organizations. The cybersecurity incident has impacted more than 553,000 individuals.
— securityweek.com
Hackers accessed unencrypted files containing SSNs and medical info between Dec 12-17, 2024. Hackers infiltrated Kelly Benefits' systems and accessed unencrypted files containing: Full names; Social Security numbers... Medical and health insurance information.
— milberg.com
The platform offers a dedicated support team, enhancing customer service.
— kellybenefits.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report the mobile application is effectively a website wrapper with persistent authentication issues and poor navigation.
Impact: This issue caused a significant reduction in the score.
Employee Navigator: Home is a comprehensive SaaS solution for HR professionals in the health insurance sector. It offers integrated benefits administration, onboarding, and ACA compliance tools, specifically tailored to the needs of health insurance brokers.
Employee Navigator: Home is a comprehensive SaaS solution for HR professionals in the health insurance sector. It offers integrated benefits administration, onboarding, and ACA compliance tools, specifically tailored to the needs of health insurance brokers.
Best for teams that are
Insurance brokers and their SMB clients (100-250 employees) focusing on benefits admin.
Companies needing strong benefits enrollment tools integrated with third-party payroll.
Skip if
Large enterprises requiring advanced AI, talent management, or native payroll.
Organizations looking for a comprehensive, standalone HRIS/Payroll suite.
Expert Take
Our analysis shows Employee Navigator dominates the benefits administration space by leveraging a unique broker-paid model that makes enterprise-grade software accessible to SMBs. Research indicates its standout feature is the massive ecosystem of over 500 integrations, allowing for real-time data sync between payroll and carriers. While it lacks the depth of a full HRIS, its HITRUST certification and seamless enrollment flow make it a trusted choice for managing complex benefits.
Pros
Free for employers (broker-paid model)
500+ integrations with payroll & carriers
HITRUST and SOC2 Type II certified
Intuitive enrollment flow for employees
Real-time data sync with major payrolls
Cons
Rigid, non-customizable 'canned' reporting
No direct support for HR admins
Not a full HRIS replacement
Steep learning curve for administrators
Limited customization for specific workflows
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of benefits administration features, HRIS functionality, and the ability to handle complex enrollment scenarios.
What We Found
Employee Navigator excels as a benefits administration platform with core HR features like onboarding and PTO tracking, though it is not a fully-featured HRIS compared to standalone competitors.
Score Rationale
The score reflects its dominance in benefits administration and onboarding, slightly tempered by its documented limitations as a comprehensive HRIS solution.
Supporting Evidence
The platform supports asset tracking and integrated payroll but is often used alongside dedicated HRIS tools for deeper functionality. It is not a full HRIS though and shouldn't be used that way. You'll need to update it from your source of truth - either your actual HRIS or your spreadsheet.
— reddit.com
Core functions include benefits administration, new hire onboarding, PTO tracking, and ACA reporting. Employee Navigator builds benefit administration and HR software for health insurance brokers to manage benefits, onboarding, ACA and more.
— employeenavigator.com
Documented integration of benefits administration and ACA compliance tools tailored for health insurance brokers.
— employeenavigator.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market share, user adoption numbers, company stability, and industry standing among insurance brokers.
What We Found
The platform is a market leader, supporting over 14 million employees and 175,000 companies, and recently consolidated its position by acquiring major competitor Ease.
Score Rationale
A score of 9.2 is justified by its massive scale (14M+ users) and the strategic acquisition of Ease, solidifying its dominance in the broker-software space.
Supporting Evidence
The company acquired Ease, a major competitor, to further consolidate the benefits administration market. As we approach the two-year anniversary of the Ease acquisition, our teams have been working hard to build parity between Ease and Employee Navigator.
— employeenavigator.com
Employee Navigator supports over 14 million employees and 175,000 companies. The company currently works with more than 5,000 brokers, providing benefits administration and HR products to over 175,000 companies and 14+ million employees
— g2.com
Recognized by industry publications for its specialized focus on health insurance brokers.
— benefitspro.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of use for end-users (employees) and administrative efficiency for HR teams.
What We Found
Users consistently praise the intuitive enrollment flow for employees, though HR administrators report a learning curve and frustration with the broker-only support model.
Score Rationale
High scores for the employee interface are balanced against the friction of the indirect support model, resulting in an 8.9.
Supporting Evidence
The support model requires HR admins to contact their broker rather than Employee Navigator directly. Employees: Contact your HR manager for access & other questions. HR: Contact your broker for assistance.
— employeenavigator.com
Reviewers highlight the intuitive nature of the employee enrollment flow. The most helpful aspect of Employee Navigator has to be the intuitave enrollment flow for employees.
— g2.com
Intuitive onboarding process documented in user guides.
— employeenavigator.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing model, cost-effectiveness for employers, and transparency of fees for brokers.
What We Found
The product operates on a broker-paid model, making it effectively free for many employers, with broker licensing fees ranging from ~$630 to $2,800+ per month.
Score Rationale
The value is exceptional for employers (often free), while brokers face transparent but increasing licensing costs.
Supporting Evidence
The system is designed to be low-cost or free for employers, subsidized by the broker. because the system is self-service, we were able to lower the costs of the technology by over 90%, putting first class technology in the hands of every broker and employer
— icehrm.com
Pricing tiers for brokers include Enhanced ($630/mo), Enhanced Plus ($775/mo), and Elite ($1,050/mo). Enhanced: $630/ month. Enhanced Plus: $775/ month. Elite: $1,050/ month. Platinum: $2,800/ month.
— softwarefinder.com
Pricing is based on a quote-based model, limiting upfront cost visibility.
— employeenavigator.com
9.4
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the number and quality of third-party connections with carriers, payroll providers, and TPAs.
What We Found
Employee Navigator boasts a massive ecosystem with over 500 integrated partners, including real-time sync with major payroll providers and insurance carriers.
Score Rationale
With over 500 verified integrations and 834 EDI capabilities, this is a class-leading ecosystem, justifying a near-perfect score.
Supporting Evidence
112 new integrations were added in 2025 alone. With 112 new integrations launched in 2025, Employee Navigator now connects with 500+ payroll providers, carriers, and TPAs
— employeenavigator.com
The platform has over 500 integrated partners across payroll, carriers, and TPAs. Integrations keep Employee Navigator and our 500+ partners in sync.
— employeenavigator.com
Listed integrations with major payroll providers in the integration directory.
— employeenavigator.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for industry-standard certifications like SOC2, HIPAA compliance, and data protection measures.
What We Found
The platform maintains rigorous security standards including SOC2 Type II and HITRUST certifications, which are critical for handling sensitive health data.
Score Rationale
Holding both SOC2 Type II and HITRUST certifications places it in the top tier of security compliance for benefits software.
Supporting Evidence
Employee Navigator is audited annually for SOC2 Type II and HITRUST compliance. Employee Navigator is audited annually for SOC2 Type II, HITRUST, NIST, GDPR, 23 NYCRR 500, and CCPA.
— employeenavigator.com
SOC 2 compliance outlined in published security documentation.
— employeenavigator.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The support model restricts HR administrators from contacting Employee Navigator directly; they must route all issues through their insurance broker.
Impact: This issue had a noticeable impact on the score.
Neeyamo's integrated HRIS and payroll system is designed to streamline HR and payroll tasks for businesses, specifically in the HR & People Management industry. It enhances operational efficiency by synchronizing HR and payroll data, reducing administrative workload, and facilitating informed decision-making.
Neeyamo's integrated HRIS and payroll system is designed to streamline HR and payroll tasks for businesses, specifically in the HR & People Management industry. It enhances operational efficiency by synchronizing HR and payroll data, reducing administrative workload, and facilitating informed decision-making.
Best for teams that are
Multinational organizations managing payroll across many countries (long-tail regions).
Enterprises needing a unified global payroll solution with native compliance engines.
Skip if
Small, domestic-only businesses with no international workforce.
Companies seeking a simple, low-cost HRIS for basic local record-keeping.
Expert Take
Our analysis shows Neeyamo stands out for its massive footprint of 115+ native payroll engines, a significant technical advantage over competitors that rely heavily on aggregators. Research indicates this 'native' approach allows for deeper compliance control, especially in 'long-tail' countries with smaller employee counts. Based on documented certifications, its integration ecosystem with Workday and SAP is robust, making it a strong technical contender for complex multinationals despite user experience challenges.
Pros
115+ native payroll engines
Covers 160+ countries globally
Certified Workday & SAP integrations
Specializes in long-tail geographies
SOC 2 Type II certified
Cons
Reports of severe payment delays
Documented tax filing errors
Poor customer support ratings
Low G2 user score (2.3/5)
Opaque pricing model
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR modules and the depth of global payroll features, specifically looking for native processing capabilities versus aggregator models.
What We Found
Neeyamo offers a comprehensive global payroll stack covering 160+ countries, distinguished by its 115+ native gross-to-net payroll engines which reduce reliance on third-party aggregators.
Score Rationale
The product scores exceptionally high due to its industry-leading count of native payroll engines and specialized support for 'long-tail' countries where other providers often lack coverage.
Supporting Evidence
The platform supports payroll and EOR services in over 160 countries, catering specifically to multinational and micro-multinational corporations. Neeyamo is a leading technology-enabled global payroll and EOR solutions provider... serving clients across 160+ countries
— g2.com
Neeyamo offers 115 native gross-to-net payroll engines, ensuring precise, compliant, and efficient payroll processing in each country without dependency on local vendors. Neeyamo offers 115 native gross-to-net payroll engines... ensuring precise, compliant, and efficient payroll processing
— neeyamo.com
Documented in official product documentation, Neeyamo offers comprehensive HR and payroll integration, enhancing data accuracy and operational efficiency.
— neeyamo.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, analyst reports, and security certifications to determine the product's reliability and market standing.
What We Found
Neeyamo is recognized as a 'Leader' in NelsonHall's NEAT evaluation and holds robust security certifications including SOC 2 Type II, ISO 27001, and GDPR compliance.
Score Rationale
Despite strong analyst validation and comprehensive security certifications, the score is slightly tempered by a disparity between analyst praise and mixed user sentiment on review platforms.
Supporting Evidence
Neeyamo has achieved SOC 2 Type II compliance and ISO 27001 certifications, demonstrating adherence to strict security standards. Neeyamo... has successfully achieved Service Organization Controls 2 (SOC 2) Type II compliance status.
— neeyamo.com
NelsonHall recognized Neeyamo as a 'Leader' in its 2024 NEAT vendor evaluation for payroll services. NelsonHall... has recognized Neeyamo as a 'Leader' in its 2024 NEAT vendor evaluation for payroll services.
— neeyamo.com
Recognized by industry publications for its innovative HRIS and payroll solutions.
— hrtechoutlook.com
7.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of use, implementation speed, and the quality of customer support resolution.
What We Found
While the platform promises '5-click' payroll processing, multiple independent user reviews report critical issues with payment delays, tax filing errors, and unresponsive support.
Score Rationale
This category scores significantly below 8.0 due to well-documented, severe user complaints regarding core functionality failures (missed payments and tax errors) and poor support response.
Supporting Evidence
The product has a low user rating of 2.3 out of 5 stars on G2 based on recent reviews. 2.3 out of 5 stars
— g2.com
Users on G2 report severe issues including delayed payments and incorrect tax filings with HMRC. They delayed our UK Team's payments for 3 months consecutively, then screwed up our tax returns... and now I owe £13k to HMRC
— g2.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, transparency of costs, and the perceived return on investment for enterprise clients.
What We Found
Neeyamo uses a quote-based enterprise pricing model with options for fixed-rate or per-employee billing, though public pricing is unavailable and some users cite high costs.
Score Rationale
The score reflects a standard enterprise pricing opacity, balanced by the high value of its unique 'long-tail' country coverage which can reduce vendor management costs for multinationals.
Supporting Evidence
Pricing is not publicly disclosed and requires a tailored quote. Neeyamo does not publicly disclose its pricing; interested clients are encouraged to request a tailored quote.
— remotepeople.com
Neeyamo offers flexible pricing models including Fixed-Rate and Per-Employee options. Payroll providers generally offer two popular pricing structures: Fixed-Rate Pricing... Per-Employee Pricing
— neeyamo.com
Pricing is enterprise-focused, requiring custom quotes, which limits upfront cost visibility.
— neeyamo.com
9.0
Category 5: Global Compliance & Native Engines
What We Looked For
We look for certified connectors with major HCM platforms and the quality of API documentation and ecosystem support.
What We Found
The platform features certified integrations with major HRIS players like Workday, SAP SuccessFactors, and Oracle, facilitated by its proprietary IntegrationManager.
Score Rationale
Strong scores are awarded for having official, certified connectors with the 'Big 3' HCM platforms, ensuring reliable data flow for enterprise customers.
Supporting Evidence
The platform offers certified connectors to SAP SuccessFactors and Oracle. certified connectors to major HRIS platforms, including Workday, Oracle, and SAP SuccessFactors
— neeyamo.com
Neeyamo has achieved Workday Certified Integration status for its Global Payroll Connector. Neeyamo... has achieved Workday Certified Integration status... through Workday Global Payroll Connect (GPC)
— neeyamo.com
The platform utilizes a 'stateless' gross-to-net engine innovation for faster processing. In a first-of-its-kind innovation, Neeyamo has created stateless gross-to-net engines in 100+ countries.
— neeyamo.com
Neeyamo's native engines cover 115 countries, claimed to be the highest in the industry. Gross-to-net calculation engines covering 115 countries—highest in the industry.
— payroll.org
9.0
Category 6: Security, Compliance & Data Protection
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have noted that the service can be expensive compared to counterparts, and pricing is entirely opaque without contacting sales.
Impact: This issue had a noticeable impact on the score.
Customer support is frequently described as unresponsive or unable to resolve critical payroll errors, forcing clients to resolve tax issues directly with authorities.
Impact: This issue resulted in a major score reduction.
Multiple users report severe operational failures, including delayed salary payments and incorrect tax filings (specifically HMRC), leading to financial liability for employees.
Impact: This issue resulted in a major score reduction.
Connect & Simplify is a comprehensive SaaS-based solution for managing HR, payroll, time & attendance, HCM, workers' compensation and benefits. It addresses key needs of HR professionals and business owners, streamlining complex tasks, reducing administrative overhead, and ensuring compliance with labor laws.
Connect & Simplify is a comprehensive SaaS-based solution for managing HR, payroll, time & attendance, HCM, workers' compensation and benefits. It addresses key needs of HR professionals and business owners, streamlining complex tasks, reducing administrative overhead, and ensuring compliance with labor laws.
USER-FRIENDLY DESIGN
ROBUST SECURITY
Best for teams that are
SMBs seeking enterprise-grade tech (UKG) with personalized, local support.
Companies in the Midwest/US wanting a high-touch service partner for HR/Payroll.
Skip if
Large enterprises preferring a direct relationship with the software vendor (UKG).
Businesses looking for a proprietary, lightweight standalone HRIS.
Expert Take
Our analysis shows Connect & Simplify effectively bridges the gap between powerful enterprise software and personalized service. By wrapping the industry-leading UKG Ready platform with a dedicated, local support team, they eliminate the 'call center fatigue' common with major payroll providers. Research indicates this 'insourcing' model is particularly valuable for SMBs that need robust features like automated compliance and benefit integration but lack the internal resources to manage complex HR tech alone.
Pros
Dedicated local support team (no call centers)
Powered by robust UKG enterprise technology
All-in-one payroll, HR, and benefits platform
Transparent billing with no hidden fees
50+ years of industry experience
Cons
Pricing requires a custom quote
Implementation takes 6-8 weeks
Not BBB Accredited (Not Rated)
Dependent on third-party software updates
Heavily focused on Wisconsin/Midwest market
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR features, from payroll and timekeeping to benefits administration and talent management, specifically for SMBs.
What We Found
Connect & Simplify leverages the enterprise-grade UKG Ready platform to offer a fully integrated suite covering payroll, time & attendance, HR, and benefits administration.
Score Rationale
The score is high because it utilizes UKG's robust, industry-leading technology, providing depth often unavailable in standalone SMB tools, though it relies on a reseller model.
Supporting Evidence
Features include automated tax filing, general ledger reports, garnishment payments, and workers' compensation audit reports. Every feature, from automated tax filing to detailed reporting, supports smoother operations and fewer compliance headaches
— connectandsimplify.com
Powered by UKG, the system unifies payroll, HR, time and attendance, benefits administration, and retirement plan management. As a UKG partner, The Benefit Companies, through Connect & Simplify, delivers a fully integrated human capital management solution... Powered by leading cloud-based technology
— connectandsimplify.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for company longevity, industry partnerships, and verifiable trust signals like accreditations or awards.
What We Found
The parent company, The Benefit Companies, has over 50 years of experience and is a recognized UKG partner, though it lacks BBB accreditation.
Score Rationale
A strong 50-year history and UKG partnership anchor the score, but the lack of a rated BBB profile prevents a score above 9.0.
Supporting Evidence
The company is a recognized UKG Technology Partner. Connect & Simplify's HCM software powered by our award-winning technology partner UKG
— connectandsimplify.com
The Benefit Companies has over 50 years of experience providing employee management solutions. With over 50 years of experience providing streamlined payroll, benefits and employee management solutions to businesses
— connectandsimplify.com
9.3
Category 3: Usability & Customer Experience
What We Looked For
We assess the quality of user support, interface intuitiveness, and the availability of direct human assistance.
What We Found
The service model replaces call centers with dedicated local support teams, receiving high praise in reviews for responsiveness and personalized care.
Score Rationale
This category scores exceptionally high because their 'no call center' policy and dedicated account managers directly address the biggest pain point in the payroll industry.
Supporting Evidence
Customer reviews highlight the proactive and pleasant nature of the support staff. Each and every staff member we've contacted has a pleasant demeanor... they NEVER rush me off the phone.
— connectandsimplify.com
Clients are assigned specific local experts rather than being routed to a general call center. You'll be assigned local, attentive experts who know your business... No more unhelpful support calls.
— connectandsimplify.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We check for clear pricing structures, absence of hidden fees, and the value provided relative to cost.
What We Found
The company emphasizes 'transparent billing' with no hidden fees, though specific pricing requires a custom quote rather than being publicly listed.
Score Rationale
The commitment to no hidden fees supports a good score, but the lack of public pricing tiers limits transparency compared to self-service SaaS competitors.
Supporting Evidence
Pricing is customized based on business needs rather than a fixed public rate. Get started with a FREE quote. All inquiries receive a call back within 30-45 minutes.
— connectandsimplify.com
The company promises clear pricing with no hidden fees for their services. Connect & Simplify keeps pricing clear with no hidden fees
— connectandsimplify.com
8.9
Category 5: Support, Training & Onboarding Resources
What We Looked For
We look for the ability to connect with other business tools, insurance carriers, and retirement providers.
What We Found
By using UKG's ecosystem and their own internal benefit services, they offer seamless integration across payroll, insurance, and retirement plans.
Score Rationale
Leveraging UKG's massive integration network plus their own vertical integration of benefits services creates a very strong ecosystem for SMBs.
Supporting Evidence
As a UKG partner, the solution benefits from UKG's extensive technology ecosystem. UKG provides one of the largest and most collaborative partner ecosystems in the human capital management (HCM) industry
— businesswire.com
The platform integrates payroll, HR, timekeeping, and benefits into a single sign-on solution. Experience the convenience of a single sign-on platform and a single provider for everything.
— connectandsimplify.com
Support includes access to subject matter experts in HR, benefits, and payroll. Gain access to subject matter experts who know your business and provide the exact solution to your problem.
— connectandsimplify.com
The company manages the migration process, typically taking 6-8 weeks to ensure accuracy. Migrate Your Payroll & HR in 6-8 Weeks... The Benefit Companies through Connect & Simplify has the resources and team for a seamless migration.
— connectandsimplify.com
9.3
Category 6: Security, Compliance & Data Protection
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly available and requires a consultation/quote process, reducing immediate transparency for prospective buyers.
Impact: This issue had a noticeable impact on the score.
The product relies entirely on UKG's underlying technology, meaning platform outages or roadmap changes are outside Connect & Simplify's direct control.
Impact: This issue caused a significant reduction in the score.
ADP HRIS Software is a comprehensive, integrated SaaS solution designed to cater to the unique needs of HR professionals. It streamlines HR processes, payroll, and talent management, making it a one-stop solution for any HR department. Its integrated payroll and benefits feature is specifically beneficial for industries that deal with extensive employee data, complex payroll systems, and diverse benefits administration.
ADP HRIS Software is a comprehensive, integrated SaaS solution designed to cater to the unique needs of HR professionals. It streamlines HR processes, payroll, and talent management, making it a one-stop solution for any HR department. Its integrated payroll and benefits feature is specifically beneficial for industries that deal with extensive employee data, complex payroll systems, and diverse benefits administration.
Best for teams that are
Mid-to-large enterprises requiring robust, scalable payroll and tax compliance tools.
Companies needing a comprehensive suite that can handle complex global workforce needs.
Skip if
Small businesses with limited budgets seeking a simple, modern user interface.
Organizations prioritizing ease of use and quick implementation over depth of features.
Expert Take
Our analysis shows that ADP remains the 'gold standard' for reliability in the payroll and HRIS space, processing payroll for approximately 1 in 6 American workers. Research indicates that while the interface may feel dated compared to newer entrants, its depth of compliance features and massive integration ecosystem are unmatched. Based on documented features, it is a particularly strong choice for mid-to-large enterprises that prioritize regulatory safety and scalability over modern UI aesthetics.
Pros
Processes payroll for 1 in 6 American workers
Massive integration marketplace with hundreds of apps
Deep compliance expertise for complex tax regulations
Scalable solutions from small business to enterprise
Robust reporting and analytics capabilities
Cons
Opaque pricing with hidden implementation fees
Interface often described as dated or clunky
Customer support quality is inconsistent
Add-on modules can significantly increase costs
Implementation can be complex and expensive
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR modules, payroll processing reliability, and the ability to handle complex workforce management needs for this niche.
What We Found
ADP offers an exhaustive suite covering payroll, benefits, talent management, and time tracking, capable of supporting businesses from 1 to over 1,000 employees with deep regulatory expertise.
Score Rationale
The score is exceptional because the platform covers the entire employee lifecycle with industry-leading depth, though it stops short of perfection due to the complexity of configuring some advanced modules.
Supporting Evidence
ADP offers distinct platforms like RUN for small businesses (1-49 employees) and Workforce Now for mid-sized to enterprise organizations. Best fit for small businesses (1-49 employees) - RUN Powered by ADP®; Best fit for midsized and enterprise businesses (50+ employees) - ADP Workforce Now®.
— adp.com
The platform processes payroll for approximately 1 in 6 American workers, demonstrating immense scale and reliability. As the largest payroll provider in the world, ADP processes payroll for nearly 1 in 6 American workers.
— outsail.co
ADP Workforce Now includes modules for Payroll & Tax, Benefits Administration, HR/Employee Files, Time & Attendance, Onboarding, Recruiting, Performance, Compensation, and Learning. ADP Workforce Now serves as an all-in-one HR suite that supports both Core HR functions... and Talent Management capabilities.
— outsail.co
The platform supports advanced analytics for data-driven HR decisions, as outlined in the product features.
— adp.com
Documented in official product documentation, ADP HRIS Software offers integrated payroll and benefits management, streamlining HR processes.
— adp.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market share, years in operation, public company status, and third-party recognition to determine brand reliability.
What We Found
ADP is the dominant market leader with over 75 years of experience, processing payroll for a significant portion of the U.S. workforce and consistently ranking as a leader on review platforms.
Score Rationale
This score reflects ADP's status as the 'gold standard' for payroll reliability and market presence, with virtually unmatched longevity and user base size in the industry.
Supporting Evidence
G2 and Capterra have consistently awarded ADP Workforce Now top rankings in the Mid-Market and Enterprise categories. Based on a combination of reviews and data, both G2 and Capterra have awarded ADP Workforce Now the No. 1 ranking.
— mediacenter.adp.com
ADP has been in business for over 75 years and is one of the best-known names in the payroll industry. ADP has been selling payroll services to businesses for more than 75 years, making it one of the best-known names in the industry.
— forbes.com
Recognized by Forbes as one of the top HR software solutions for its comprehensive capabilities.
— forbes.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of navigation, and the quality and responsiveness of customer support services.
What We Found
While recognized for usability awards, user feedback is polarized; many find the interface 'clunky' and support difficult to navigate without a dedicated representative.
Score Rationale
The score is strong due to high aggregate ratings on review sites, but is capped below 9.0 because of persistent user complaints regarding a dated interface and inconsistent support quality.
Supporting Evidence
Despite complaints, ADP Workforce Now has received awards for usability, placing 3rd for Usability in TrustRadius 2021 awards. Best of 2021 HR Software: 3rd place for Usability and 2nd place for Feature Set.
— mediacenter.adp.com
Customer support experiences vary, with some users reporting 'atrocious' service while others praise specific helpful representatives. My problem with ADP is the customer service. It's either WONDERFUL or ATROCIOUS!
— reddit.com
Users have described the ADP Workforce Now interface as 'heavy' and 'difficult to use,' suggesting a need for a UI upgrade. I didn't like the UI a lot. It's very heavy and difficult to use. It needs an update.
— g2.com
ADP HRIS Software is noted for its easy-to-use interface, as described in user experience reviews.
— adp.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing clarity, public availability of costs, and the presence of hidden fees or implementation charges.
What We Found
ADP utilizes a quote-based pricing model that is not publicly transparent, with reports of significant implementation fees and extra costs for add-on modules.
Score Rationale
The score is lower than other categories because pricing is opaque and often includes substantial hidden costs like implementation fees, making it difficult for businesses to budget without a custom quote.
Supporting Evidence
Estimated costs for Workforce Now range from $23–30 per employee per month (PEPM) for software only. For most organizations, ADP Workforce Now costs between $23–30 PEPM depending on company size, selected modules, and contract length.
— outsail.co
Implementation fees for ADP Workforce Now are typically 10-20% of the annual software fees. ADP's implementation fees are typically about 10-20% of the annual software fees (i.e., $10-20K implementation fee on a $100K annual purchase).
— outsail.co
ADP does not publicly disclose exact pricing, requiring businesses to contact them for a custom quote. Since ADP does not publicly disclose its exact pricing, estimates from users based on various factors include...
— rivermate.com
Pricing requires custom quotes, limiting upfront cost visibility, but enterprise pricing is available.
— adp.com
9.5
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the availability of third-party apps, API quality, and pre-built connectors to major ERP and business software.
What We Found
ADP offers a massive digital marketplace with hundreds of pre-built apps and deep integrations with major ERPs like Workday, Oracle, and QuickBooks.
Score Rationale
This is a standout category for ADP, offering one of the largest and most mature integration marketplaces in the HRIS sector, justifying a near-perfect score.
Supporting Evidence
ADP API Central provides developers with access to APIs and tools for custom integrations. Give your developers instant access to ADP APIs, tools and services all in one place — so they can easily build custom integrations.
— adp.com
ADP offers pre-built integrations with major ERPs including Sage, QuickBooks, Xero, and Workday. ADP solutions integrate with most major ERPs such as Sage, QuickBooks, Xero, Workday.
— adp.com
ADP Marketplace is a large digital HR storefront allowing users to connect and share data across HR solutions. ADP Marketplace is a digital HR storefront that helps you connect and share data across your HR solutions.
— marketplace.adp.com
Listed in the company's integration directory, ADP HRIS Software integrates with various third-party applications.
— adp.com
8.9
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security certifications, compliance with labor laws, and the vendor's history of data protection and privacy handling.
What We Found
ADP maintains top-tier security certifications (ISO, SOC) and robust compliance tools, though its score is impacted by a significant settlement regarding biometric data privacy.
Score Rationale
The score remains high due to industry-standard certifications and compliance depth, but is penalized by the documented $25 million BIPA settlement.
Supporting Evidence
ADP agreed to a $25 million settlement to resolve a class-action lawsuit regarding Illinois Biometric Information Privacy Act (BIPA) violations. A Cook County judge recently granted final approval to a $25 million class-action settlement to end a sweeping class-action lawsuit accusing... ADP, of violating the Illinois Biometric Information Privacy Act (BIPA)
— chicagobusinesslitigationlawyerblog.com
ADP maintains ISO 9001, ISO/IEC 27001, and SOC 1 and 2 reports for its services. External assurance includes various SOC 1 and 2 reports, ISO 9001 and 27001 certifications...
— adp.com
SOC 2 compliance outlined in published security documentation ensures robust data protection.
— adp.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users frequently describe the interface as 'clunky' or 'dated' and report inconsistent customer support quality, particularly for smaller clients without dedicated account managers.
Impact: This issue caused a significant reduction in the score.
Pricing is not publicly disclosed and requires custom quotes; research indicates hidden costs including implementation fees (approx. 10-20% of annual contract) and separate charges for modules.
Impact: This issue caused a significant reduction in the score.
ADP agreed to a $25 million settlement to resolve class-action lawsuits alleging violations of the Illinois Biometric Information Privacy Act (BIPA) regarding fingerprint scanning requirements.
Impact: This issue resulted in a major score reduction.
BambooHR is an all-in-one HR platform specifically designed for the HR industry. It integrates employee data, payroll, time, and benefit information into one system, addressing the need for data accuracy and streamlined HR processes. Its robust features enable industry professionals to effectively manage recruitment, onboarding, compensation, and employee development.
BambooHR is an all-in-one HR platform specifically designed for the HR industry. It integrates employee data, payroll, time, and benefit information into one system, addressing the need for data accuracy and streamlined HR processes. Its robust features enable industry professionals to effectively manage recruitment, onboarding, compensation, and employee development.
CUSTOMIZABLE WORKFLOWS
Best for teams that are
SMBs (50-500 employees) wanting an intuitive, easy-to-use platform.
Companies prioritizing user experience and self-service for core HR tasks.
Organizations needing a quick implementation without complex custom rules.
Skip if
Large enterprises requiring complex, custom workflows or deep payroll rules.
Global organizations needing extensive international compliance support.
Businesses looking for the cheapest possible solution for very small teams.
Expert Take
Our analysis shows BambooHR excels at simplifying complex HR processes for small to mid-sized businesses through a best-in-class user interface. Research indicates it effectively centralizes employee data, onboarding, and time-off management, reducing administrative burden without requiring extensive training. While it may lack the depth for massive enterprises, its robust marketplace and strong security posture make it a top-tier choice for growing companies prioritizing ease of use.
Pros
Clean, intuitive user interface
Centralized employee data management
Marketplace with 125+ integrations
Streamlined onboarding workflows
Strong SOC 2 & GDPR security
Cons
Pricing requires custom quote
Mobile app lacks desktop features
Payroll limited primarily to US
Add-ons increase total cost
Reporting customization has limits
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR features, including core data management, payroll, ATS, and performance tools, specifically for SMB needs.
What We Found
BambooHR delivers a comprehensive suite for SMBs covering hiring, onboarding, payroll, and performance, though it relies on add-ons for full functionality.
Score Rationale
The score reflects a robust all-in-one platform for mid-sized companies, though it is held back from a perfect score by limitations in global payroll and enterprise-grade depth.
Supporting Evidence
Users report that applicant tracking and benefits administration are not as advanced as some specialized competitors. Applicant Tracking and Benefits Administration are not as advanced as those of competitors.
— thrivea.com
Core features include employee records, time tracking, payroll, benefits, hiring, and performance reviews. Core Features: Employee records, time tracking, payroll, benefits, hiring, and performance reviews - all in one platform.
— remotelytalents.com
The platform centralizes employee data, payroll, time tracking, and benefits information for seamless coordination. BambooHR centralizes your employee data, payroll, time tracking, and benefits information for seamless coordination and security.
— g2.com
The platform supports customizable workflows, enabling tailored HR processes as outlined in product features.
— bamboohr.com
Documented in official product documentation, BambooHR integrates employee data, payroll, time, and benefits into one system.
— bamboohr.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user adoption rates, and third-party validation from reputable review platforms.
What We Found
BambooHR is a market leader serving over 33,000 customers and 3 million users, with consistently high ratings across major review platforms.
Score Rationale
With over 33,000 companies and high ratings on G2 and Capterra, the product demonstrates exceptional market trust and stability.
Supporting Evidence
The product maintains high ratings across review sites, including 4.6/5 on Capterra and 4.4/5 on G2. Capterra: 4.6/5. G2: 4.4/5. TrustRadius: 8.3/10.
— jibble.io
BambooHR serves over 33,000 customers across 55 industries worldwide. BambooHR serves over 33,000 customers across 55 industries worldwide... The platform supports over 3 million employees.
— appsruntheworld.com
Recognized by PCMag as a top HR software solution for its comprehensive features.
— pcmag.com
9.5
Category 3: Usability & Customer Experience
What We Looked For
We look for interface intuitiveness, ease of setup, and quality of user experience for both administrators and employees.
What We Found
The platform is widely praised for its clean, intuitive interface that requires virtually no training for new users to navigate.
Score Rationale
The UI is consistently cited as a best-in-class feature, justifying a near-perfect score, though mobile app parity issues prevent a 10.
Supporting Evidence
The system is designed for non-tech users, allowing for quick setup and immediate use. It's important that I can just jump on it from the get-go and use the system to its full potential.
— g2.com
Users describe the UI as clean, crisp, and requiring no training to use effectively. I really like the UI of BambooHR. It's clean, crisp, and super easy to navigate. You don't need any training to get on and use it.
— g2.com
Praised for its user-friendly interface and efficient applicant tracking system, as noted in industry reviews.
— pcmag.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, flexibility, and the balance of cost versus features provided.
What We Found
Pricing is quote-based for larger teams with a flat rate for small ones; costs can increase significantly with add-ons.
Score Rationale
The score is impacted by the lack of public pricing transparency for all tiers and the fact that essential modules like payroll are paid add-ons.
Supporting Evidence
Add-ons for payroll, time tracking, and performance management increase the total cost. It can become expensive for small businesses once add-ons are included.
— thrivea.com
Small businesses with 25 or fewer employees pay a flat monthly rate starting at $250. For small businesses with 25 or fewer employees, it starts at a flat rate of $250/month.
— avahr.com
Pricing for companies with over 25 employees is per-employee-per-month and requires a custom quote. For companies with more than 25 employees, our HR software is priced on a per-employee, per-month basis.
— bamboohr.com
Pricing is available upon request, with a free trial offered, as documented on the official website.
— bamboohr.com
8.9
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the availability of pre-built integrations, API quality, and the breadth of the partner marketplace.
What We Found
A robust marketplace features over 125 pre-built integrations and an open API, though custom integrations may require developer resources.
Score Rationale
The marketplace is extensive for the SMB market, earning a high score, though reliance on third-party developers for custom work is a minor friction point.
Supporting Evidence
Users can utilize an open API for custom integrations if a pre-built one is not available. If you do not find a specific partner integration in the Marketplace, you can use our open API with developers at your company.
— bamboohr.com
The BambooHR Marketplace includes over 125 partners and pre-built integrations. BambooHR® Marketplace is a digital store of over 125 trusted partners... from which you can choose to address your expanding needs.
— help.bamboohr.com
Limited third-party integrations are noted, impacting ecosystem flexibility.
— bamboohr.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for industry-standard certifications like SOC 2, GDPR compliance, and data encryption measures.
What We Found
BambooHR maintains strong security standards including SOC 2 Type 2 compliance, GDPR adherence, and international data hosting options.
Score Rationale
The product meets rigorous industry standards for security and compliance, providing necessary assurance for handling sensitive HR data.
Supporting Evidence
Data is hosted in US, Canada, or Ireland to meet local data residency and GDPR requirements. We host customer data in state-of-the-art data centers located in the United States, Canada, or Ireland... the data center located in Ireland meets all of the data requirements of the European Union.
— bamboohr.com
BambooHR undergoes annual third-party SOC I & II security audits. Annual third-party SOC I & II security audit.
— bamboohr.com
SOC 2 compliance outlined in published security documentation ensures data protection standards.
— bamboohr.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Payroll functionality is primarily focused on the US, with limitations for international payroll handling compared to global-first competitors.
Impact: This issue caused a significant reduction in the score.
Pricing is not fully transparent; users must contact sales for quotes on larger plans, and essential features like payroll and performance management are extra costs.
Impact: This issue caused a significant reduction in the score.
Namely is a comprehensive, all-in-one HRIS platform that streamlines HR, payroll, benefits, and compliance processes for businesses. It's designed specifically for mid-sized companies, integrating all HR tasks into one user-friendly platform, thus eliminating the need for multiple software.
Namely is a comprehensive, all-in-one HRIS platform that streamlines HR, payroll, benefits, and compliance processes for businesses. It's designed specifically for mid-sized companies, integrating all HR tasks into one user-friendly platform, thus eliminating the need for multiple software.
ADVANCED ANALYTICS
HIGH SATISFACTION
Best for teams that are
Mid-sized companies (50-1,000 employees) prioritizing employee engagement and UI.
Organizations wanting an all-in-one platform for HR, payroll, and benefits.
Skip if
Very small businesses (under 50 employees) or large enterprises (over 1,000).
Companies requiring highly complex custom reporting or deep global capabilities.
Expert Take
Our analysis shows that Namely bridges the gap between rigid enterprise systems and basic SMB tools by offering a 'Managed Services' layer on top of its software. Research indicates that while many platforms offer payroll software, Namely's option to offload the actual administrative work to dedicated specialists is a key differentiator for mid-sized HR teams. Based on documented features, the social-media-inspired interface drives high employee adoption, solving the common problem of low engagement with HR portals.
Pros
Modern social-media-style user interface
Integrated Managed Payroll services available
Strong employee self-service capabilities
Scalable for mid-sized companies (50-1000)
Open API and Zapier integration
Cons
Support response times can be inconsistent
Limited native global payroll capabilities
Significant implementation fees (10-25%)
Reporting can be complex to customize
Not a fully all-in-one ERP system
This score is backed by structured Google research and verified sources.
Overall Score
8.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms with Integrated Payroll and Benefits. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of core HR functions including payroll processing, benefits administration, talent management, and time tracking within a single unified platform.
What We Found
Namely provides a unified platform covering HR, payroll, benefits, time, and talent management specifically for mid-sized businesses (50-1,000 employees). While it centralizes core data, it is not a complete 'all-in-one' ERP, often relying on integrations for deeper functionality like complex financials or global payroll.
Score Rationale
The score reflects a robust core feature set for mid-market needs, though it falls slightly short of a perfect score due to reliance on third-party integrations for certain complex functionalities.
Supporting Evidence
The platform includes modules for onboarding, performance management, and compliance, alongside core payroll and benefits. What Modules Are Included with Namely? HR / Employee Files; Payroll; Time & Attendance; Onboarding; Performance; Learning.
— outsail.co
Namely combines HR, Payroll, Time, Benefits & Talent software in a single platform to help you handle critical business functions. Namely combines HR, Payroll, Time, Benefits & Talent software in a single platform
— g2.com
Rich analytics and reporting capabilities are highlighted in the platform's feature set, allowing for strategic HR decision-making.
— namely.com
Documented in official product documentation, Namely offers comprehensive HR, payroll, and benefits management in one platform.
— namely.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's stability, market presence, ownership history, and client base size to determine long-term reliability.
What We Found
Founded in 2012, Namely is a well-established player in the mid-market space. Its credibility was bolstered by its 2022 merger with Vensure Employer Services and PrismHR, placing it under a massive umbrella serving over 12,000 clients and millions of employees.
Score Rationale
The score is high due to the significant stability and resources provided by the merger with Vensure and PrismHR, solidifying its position in the market.
Supporting Evidence
The combined entity serves over three million worksite users. Namely clients will benefit from this merger's collective size and resources with 3,600 employees and serving over three million worksite users
— vensure.clientspace.net
Namely merged with Vensure Employer Solutions and PrismHR in 2022, joining an organization serving over 12,000 clients. Namely, the leading HR platform for mid-sized companies, today confirmed it has merged with the organization recently created by the combination of Vensure Employer Solutions and PrismHR.
— namely.com
Recognized by industry publications for its comprehensive HR solutions tailored to mid-sized businesses.
— businessnewsdaily.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of navigation for employees, and the quality of customer support interactions.
What We Found
Namely is renowned for its social-media-style interface which drives high employee engagement. However, customer support experiences are mixed; while the 'pod' support model is a selling point, recent reviews cite inconsistent response times and turnover.
Score Rationale
The score is anchored by the industry-leading UI/UX design, but capped below 9.0 due to documented inconsistencies in support responsiveness.
Supporting Evidence
Users have reported that the support model can sometimes feel like a call center despite promises of dedicated reps. In reading some recent reviews, it sounds like Namely uses a call center. I'm very confused by this because I was explicitly told they do not use a call center
— reddit.com
The platform is designed to look and feel like a social media site, making it easy to navigate and increasing engagement. It houses our employee data , looks and feels like a social media site, so it is really easy to navigate around.
— quora.com
User-friendly interface designed to streamline HR processes, as documented in product reviews.
— pcmag.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, transparency of costs, implementation fees, and contract terms relative to market competitors.
What We Found
Pricing is subscription-based, typically $12-$26 PEPM, with additional implementation fees of 10-25%. While competitive for the mid-market, pricing is not publicly listed and requires a quote, and implementation costs can be significant.
Score Rationale
The score reflects competitive mid-market rates but is penalized for the lack of public pricing transparency and the presence of substantial implementation fees.
Supporting Evidence
Implementation fees are typically 10-25% of the annual software fees. This fee is typically ~10-25% of the annual software fees.
— outsail.co
Software fees typically range between $19 and $26 per employee per month (PEPM). Namely's software fees can cost between $19 and 26 PEPM.
— outsail.co
Pricing model is custom based on employee count and modules, limiting upfront cost visibility.
— namely.com
8.8
Category 5: Managed Services & Support Model
What We Looked For
We assess the platform's ability to connect with third-party systems via API and pre-built connectors.
What We Found
Namely offers an open API and pre-built integrations with major systems like NetSuite, Salesforce, and various benefit carriers. It also connects with Zapier, enabling automation across a wider ecosystem, though it relies on partners for some functionalities.
Score Rationale
The score is strong due to the open API and Zapier support, but slightly limited compared to enterprise ecosystems that have thousands of native connectors.
Supporting Evidence
The platform integrates with financial and productivity tools like NetSuite and Google Workspace. Integrates with Namely, Xero, Snowflake... Integrates with Namely, Google Workspace
— getapp.com
Namely connects with Zapier to automate workflows with over 1,500 apps. And now Namely connects with Zapier, making it easier than ever to automate your HR workflows.
— zapier.com
Managed services are designed to reduce workload and ensure compliance. Namely's Managed Payroll is a proven service designed to reduce your workload, keep you compliant, and give you much-needed hours back in your day.
— namely.com
Managed Payroll services include a dedicated specialist to process payrolls, tax IDs, and data imports. Namely Managed Payroll services include... A dedicated Payroll Specialist to process your payrolls, set up state tax IDs, import pay data, and more.
— namely.com
9.1
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
SOC 2 compliance outlined in published security documentation, ensuring data protection standards.
— namely.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Implementation fees are mandatory and can be significant (10-25% of annual contract), which is a barrier compared to some modern competitors with free or low-cost setup.
Impact: This issue had a noticeable impact on the score.
The platform is primarily US-centric, and users with global workforces have reported limitations and the need for workarounds or custom fields for international employees.
Impact: This issue caused a significant reduction in the score.
Users have reported inconsistent customer support experiences, with some citing slow response times and a feeling of a 'call center' model despite promises of dedicated support pods.
Impact: This issue caused a significant reduction in the score.
The "How We Choose" section for HRIS platforms with integrated payroll and benefits outlines the careful methodology employed to evaluate and rank products. Key factors considered include a thorough analysis of specifications, features, customer reviews, and ratings, as well as the overall value proposition of each platform. Specific considerations important to this category involve the depth of payroll integration, compliance features, user interface, scalability, and customer support options. The research methodology utilized in determining rankings focuses on comparative analysis of product specifications, aggregation of customer feedback, and evaluation of price-to-value ratios, ensuring a comprehensive and objective assessment of the selected HRIS solutions.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of HRIS capabilities and payroll integration features.
Rankings based on analysis of user reviews and expert feedback on benefits management efficiency.
Selection criteria focus on software usability, compliance with payroll regulations, and customer support quality.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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